
Very unfriendly attitude towards the customer. Review collected by and hosted on G2.com.
I registered an account a few days ago. First, I purchased a premium subscription and immediately completed KYC with my passport, as the hosting provider recommended doing so. Then I ordered one server and paid for everything with my personal card with 3DSecure. After some time, I received a request to confirm the purchase using a bank statement. I did that and sent the statement for the transaction. Then another request arrived asking for a photo of the card. That is already too much — why is the customer treated as a fraudster by default? Moreover, sending a photo of the card is highly questionable from a PCI DSS perspective and potentially unsafe for me as a client. In the end, the account was blocked and the service no longer works. Review collected by and hosted on G2.com.

