InStream Group Reviews & Product Details

InStream is easy to use and understand from the start, and it has excellent work participation and high-quality functions. It is easy to manage, and the user interface (UI) is precise and intuitive. We created business requirements lists, sent out invitations to events or meetings, and worked our contacts through Facebook, Google, or other social sites. It's impressive that it integrates and manages relationships with clients and users. Compared to other CRM solutions, InStream has a more exciting selling point. It also has attractive layouts and customizable views for computers and mobile devices compatible with the application. With this approach, we can enjoy a more seamless and far-flung interaction. Aside from that, there's a customer service analytics system and an alert/notification system. Review collected by and hosted on G2.com.

We have had a fantastic time with InStream CRM. While learning its features can take time, your sales data will be there once you've tried Facebook, Twitter, and LinkedIn. It's hard to dislike this tool because of its responsiveness to customers' concerns. It has done an excellent job, but the user interface isn't very user-friendly. Getting the hang of it took some time. Review collected by and hosted on G2.com.

What I like best is how easy it is to use. It helps my work time get cut in half because it is easy to use and to learn. Anyone who is new to this software can use it. Review collected by and hosted on G2.com.

The software can load slowly every now and then. I think most softwares have that hiccup so if you can look past it then it's a great tool for your day to day work. Review collected by and hosted on G2.com.

I like how the system is so user friendly, and everything is so easy to figure out. Even using the product as a "new user" I never have any questions because it is so self-explanatory. Review collected by and hosted on G2.com.

I dislike that when surfing the internet, cookies from websites can make the product work a little slower, but to solve this you just need to clear cookies. Review collected by and hosted on G2.com.

InStream is a strong, interpersonal CRM platform that encapsulates all the basics of customer management and fits well for small to medium businesses across multiple sectors. The interface is intuitive and offers a combination of excellent layouts and customizable views with an alert/notification system and customer service analytics. The most important features include automatic customer profile updates, profile record management, auto-complete integration with social media, campaign management system with reporting and cataloging. With InStream, with the help of lead capture and management, one has an opportunity to create meaningful business relationships that are productive and efficient. It allows you to create business requirements lists, calendar invites to schedule meetings and events, contact sharing and management with Google and Facebook integration. Communication features include mailbox integration with automatic communication flow for all employees. As a CRM tool, it also helps create excellent sales reports with elaborate dashboards and forecasting features. Some other features like data export, customer support system, interaction tracking help to make it a complete package. Review collected by and hosted on G2.com.

InStream does not have many features to dislike, but just like any other software, there have been hiccups here and there. At times, when a page has too much information, it loads slowly and consumes more bandwidth, which causes difficulty accessing crucial data. Being such a vast service, one has to be patient and take a lot of time to understand the nitty-gritty of all the tools that it offers; a simpler lite version would have been better for starters. Metrics and charting systems can only be used for small and mid-sized companies. Greater offerings in that area can give it an upper edge for large businesses. InStream only offers a trial version for free and does not have a free version altogether. The premium price per user, which includes every function built-in, is a bit pricey and may not favor all startup businesses. Hence, some revision on pricing strategy can be taken into consideration. Review collected by and hosted on G2.com.

I like the customer support and the cost friendly. Review collected by and hosted on G2.com.

UI of the dashboard can be improved and updated. Review collected by and hosted on G2.com.

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I like his aesthetic vision of seeing all the activities of our potential clients through a grid view. You also keep a history of all your communications with your customers, which is very useful, because you can always go back and check if you forgot something. I also like how it integrates and tracks email conversations Review collected by and hosted on G2.com.

The basic version was very limited, however after acquiring the full version all my expectations were met. Review collected by and hosted on G2.com.

I really like how it enables me to manage not only my work, but also the work of others. Review collected by and hosted on G2.com.

I think that utilizing the software itself can at times be a bit difficult, especially for those that are not technologically savy. Review collected by and hosted on G2.com.

This CRM software for us has been very attractive on favorable results for the company, so I liked the configurations of the management of the tools, they have been very useful in context and also we have not seen any break or problem with the system and be able to perform the tasks. Sales has been very interactive and the support has been friendly to the customers and amazing to us. Review collected by and hosted on G2.com.

I have no point of inconvenience regarding the system, I have found it very detailed, certain points can improve how the servers optimizing and avoiding the freezing of information. This means that in some cases we add data and information is frozen so it is something annoying, no It is common but when it happens it is complicated. Review collected by and hosted on G2.com.

This platform allows you to maintain long-term relationships with your clients, it is a very good CRM option for medium and small companies. You can collect information and data from your customers based on sales made for the segmentation of potential customers. Review collected by and hosted on G2.com.

We are happy with the work we have been doing with InStream, but its interface is not the most intuitive and it took us a little to adapt at first, now we maintain a better workflow and we have a better experience with the platform. Review collected by and hosted on G2.com.