Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with your customers. It’s a fully cloud-based system, so your agents need nothing more than an internet and a web browser. It starts off call functions such as Call Recording, IVR, Automatic Call Distributor and so on, then combines with other key functions as Ticket System, CRM, Omni Channel (email, text, SNS etc.), Monitoring and Reporting. On top of those, Instadesk has applied text and voice AI which seamlessly integrates with existing functions to further assist your agents. Instadesk is highly flexible in term of implement. Whether integrating with your existing communicating system or solely employing Instadesk, you won’t worry a thing! Features available in Instadesk： Call Center Agent Statuses Routing Automation Call Monitoring Speech Enabled IVR Call Recording SIP Connections Timed-Dial Ticketing CRM Reporting Omni Channel Inbound/Outbound Bot Chat Bot Knowledge Base Quality Control with AI Highlights --High flexibility：Calling and AI functions can seamlessly integrated into your existing system, whether it’s ticketing or CRM system. -- Better overall service：AI features release agent from repetitive tasks to focus on more complex issues. --High comprehension：Omni channel enable agents to manage all communicating inquiries, from call, message, email to SNS as WhatsApp, Line and so on, in one place.