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G2 recognized Illumine
Illumine

By Illumine Technology Inc

4.5 out of 5 stars

How would you rate your experience with Illumine?

Illumine Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the effortless parent communication of Illumine, enabling easy updates and announcements with just a touch. (9 mentions)
Users find Illumine to be easy to navigate, significantly simplifying invoicing and day-to-day operations for their business. (8 mentions)
Users commend the exceptional customer support of Illumine, noting their responsiveness and dedication to continuous improvement. (6 mentions)
Users value the exceptional communication tools and unique features of Illumine, highlighting its modern interface and responsiveness. (6 mentions)
Users commend Illumine for its effective parent engagement, enabling seamless communication and detailed updates about students. (5 mentions)
Users appreciate the easy and modern user interface of Illumine, enhancing communication and management efficiency. (5 mentions)
Users value the efficiency improvement that Illumine provides, simplifying task management and enhancing overall operational effectiveness. (3 mentions)
Users are frustrated with the limited customization options in Illumine, which hinder meeting specific needs effectively. (5 mentions)
Users find the limited features of Illumine frustrating, wishing for more customization and clearer organization. (5 mentions)
Users find the access control confusing due to geo-locking and lack of scheduling software for sign in/out. (2 mentions)
Users find the usability complex, especially when navigating sections and logging student toileting steps. (2 mentions)
Users find the limited functionality of Illumine frustrating, desiring more customization and essential features to enhance usability. (2 mentions)
Users feel the product is expensive due to unexpected costs for premium features not initially disclosed. (1 mentions)
Users find navigation issues frustrating due to differences from the desktop version and hidden features in Illumine. (1 mentions)
Users express concerns over poor support services, citing inadequate communication and unresolved feature configuration issues. (1 mentions)

Top Pros or Advantages of Illumine

1. Communication
Users love the effortless parent communication of Illumine, enabling easy updates and announcements with just a touch.
See 9 mentions

See Related User Reviews

Zainab A.
ZA

Zainab A.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Communication Tool for Nursery"

What do you like about Illumine?

The most important thing that I love about Ilumine is that it is a great communication tool for parents, with ease i can tell all parents or some pare

TC

Tammy C.

Enterprise (> 1000 emp.)

4.5/5

"Illumine Review"

What do you like about Illumine?

I love that there are so many features that make communication between school and home easy.

2. Ease of Use
Users find Illumine to be easy to navigate, significantly simplifying invoicing and day-to-day operations for their business.
See 8 mentions

See Related User Reviews

SM

Sreeja M.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly. wish i could add more items to the dashboard."

What do you like about Illumine?

easy to navigate. invoicing has become easier now. user friendly

MM

Maisuroah M.

Small-Business (50 or fewer emp.)

3.5/5

"Straight-forward and user-friendly interface, but there are rooms for improvement."

What do you like about Illumine?

Straight-forward and has simplified several areas of our day-to-day operations.

3. Customer Support
Users commend the exceptional customer support of Illumine, noting their responsiveness and dedication to continuous improvement.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"New things to explore."

What do you like about Illumine?

The report can easily retrieved and easy to see. Customer support is remarkable.

Tania B.
TB

Tania B.

Small-Business (50 or fewer emp.)

4.0/5

"Happy User - School Management & Communication Use"

What do you like about Illumine?

Illumine support is very responsive and they are always updating their platform and app. The app was the most comprehensive option available at the ti

4. Features
Users value the exceptional communication tools and unique features of Illumine, highlighting its modern interface and responsiveness.
See 6 mentions

See Related User Reviews

Kristen L.
KL

Kristen L.

Mid-Market (51-1000 emp.)

4.5/5

"Great school management software"

What do you like about Illumine?

Modern interface, lots of unique features that differentiate it from Brightwheel, especially the learning assessments and progress reports.

Tania B.
TB

Tania B.

Small-Business (50 or fewer emp.)

4.0/5

"Happy User - School Management & Communication Use"

What do you like about Illumine?

Illumine support is very responsive and they are always updating their platform and app. The app was the most comprehensive option available at the ti

5. Parent Engagement
Users commend Illumine for its effective parent engagement, enabling seamless communication and detailed updates about students.
See 5 mentions

See Related User Reviews

AD

Ashley D.

Small-Business (50 or fewer emp.)

3.5/5

"Having a course to take to learn the system helped in navigating a lot. It is reasonable to use now"

What do you like about Illumine?

That it gives parents of the students more detailed information of how the children ate, also that parents are able to respond with comments to announ

Zainab A.
ZA

Zainab A.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Communication Tool for Nursery"

What do you like about Illumine?

The most important thing that I love about Ilumine is that it is a great communication tool for parents, with ease i can tell all parents or some pare

6. User Interface
Users appreciate the easy and modern user interface of Illumine, enhancing communication and management efficiency.
See 5 mentions

See Related User Reviews

Kristen L.
KL

Kristen L.

Mid-Market (51-1000 emp.)

4.5/5

"Great school management software"

What do you like about Illumine?

Modern interface, lots of unique features that differentiate it from Brightwheel, especially the learning assessments and progress reports.

SM

Sreeja M.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly. wish i could add more items to the dashboard."

What do you like about Illumine?

easy to navigate. invoicing has become easier now. user friendly

7. Efficiency Improvement
Users value the efficiency improvement that Illumine provides, simplifying task management and enhancing overall operational effectiveness.
See 3 mentions

See Related User Reviews

MM

Maisuroah M.

Small-Business (50 or fewer emp.)

3.5/5

"Straight-forward and user-friendly interface, but there are rooms for improvement."

What do you like about Illumine?

Straight-forward and has simplified several areas of our day-to-day operations.

Alin G.
AG

Alin G.

Small-Business (50 or fewer emp.)

5.0/5

"Loving Illumine"

What do you like about Illumine?

This app really came to help us as a business to get better organized. Easy to use, friendly, and our clients love it.

Top Cons or Disadvantages of Illumine

1. Limited Customization
Users are frustrated with the limited customization options in Illumine, which hinder meeting specific needs effectively.
See 5 mentions

See Related User Reviews

SM

Sreeja M.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly. wish i could add more items to the dashboard."

What do you dislike about Illumine?

a lot of unwanted options here and there which i wish we could remove and customise accoriding to our centre needs. Dash board misses a few important

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"New things to explore."

What do you dislike about Illumine?

Unable to customize date & time of activities or daily report. Unable to draft bill.

2. Limited Features
Users find the limited features of Illumine frustrating, wishing for more customization and clearer organization.
See 5 mentions

See Related User Reviews

Kristen L.
KL

Kristen L.

Mid-Market (51-1000 emp.)

4.5/5

"Great school management software"

What do you dislike about Illumine?

The app is very different from the desktop version, which is confusing. There are also some features that are hidden in strange places (for example, g

Frederic C.
FC

Frederic C.

Small-Business (50 or fewer emp.)

4.0/5

"Very useful tool!"

What do you dislike about Illumine?

A few bugs here and there. But I think this should improve with time.

3. Access Restrictions
Users find the access control confusing due to geo-locking and lack of scheduling software for sign in/out.
See 2 mentions

See Related User Reviews

Ilham Zakiah T.
IT

Ilham Zakiah T.

Small-Business (50 or fewer emp.)

4.5/5

"Good user experience"

What do you dislike about Illumine?

I find the access control a little confusing

DW

Duke W.

Mid-Market (51-1000 emp.)

2.5/5

"My Review"

What do you dislike about Illumine?

It doesn't have a scheduling software and it geo locked for sign in and sign out for parents.

4. Complex Usability
Users find the usability complex, especially when navigating sections and logging student toileting steps.
See 2 mentions

See Related User Reviews

Zainab A.
ZA

Zainab A.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent Communication Tool for Nursery"

What do you dislike about Illumine?

Some of the sections are a little troublesome to use, could be made easier

AD

Ashley D.

Small-Business (50 or fewer emp.)

3.5/5

"Having a course to take to learn the system helped in navigating a lot. It is reasonable to use now"

What do you dislike about Illumine?

How many steps it takes to log individual students for toileting. Still getting used to that.

5. Limited Functionality
Users find the limited functionality of Illumine frustrating, desiring more customization and essential features to enhance usability.
See 2 mentions

See Related User Reviews

SM

Sreeja M.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly. wish i could add more items to the dashboard."

What do you dislike about Illumine?

a lot of unwanted options here and there which i wish we could remove and customise accoriding to our centre needs. Dash board misses a few important

DW

Duke W.

Mid-Market (51-1000 emp.)

2.5/5

"My Review"

What do you dislike about Illumine?

It doesn't have a scheduling software and it geo locked for sign in and sign out for parents.

6. Expensive
Users feel the product is expensive due to unexpected costs for premium features not initially disclosed.
See 1 mentions

See Related User Reviews

Tania B.
TB

Tania B.

Small-Business (50 or fewer emp.)

4.0/5

"Happy User - School Management & Communication Use"

What do you dislike about Illumine?

They have recently been adding premium options, when signing on with them, it was not communicated to me that there would be added costs for new featu

7. Navigation Issues
Users find navigation issues frustrating due to differences from the desktop version and hidden features in Illumine.
See 1 mentions

See Related User Reviews

Kristen L.
KL

Kristen L.

Mid-Market (51-1000 emp.)

4.5/5

"Great school management software"

What do you dislike about Illumine?

The app is very different from the desktop version, which is confusing. There are also some features that are hidden in strange places (for example, g

8. Poor Support Services
Users express concerns over poor support services, citing inadequate communication and unresolved feature configuration issues.
See 1 mentions

See Related User Reviews

Tania B.
TB

Tania B.

Small-Business (50 or fewer emp.)

4.0/5

"Happy User - School Management & Communication Use"

What do you dislike about Illumine?

They have recently been adding premium options, when signing on with them, it was not communicated to me that there would be added costs for new featu

Illumine Reviews (73)

Reviews

Illumine Reviews (73)

4.5
73 reviews
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G2 reviews are authentic and verified.
Leonardo S.
LS
Director
Business Supplies and Equipment
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Amazing app"
What do you like best about Illumine?

is a great app, the school that my daughter is going they use this app and they encourage the parents to use this instead of an old one they had and this has been a tremendous evolution, the app its super easy to navigate, it has a friendly environment and its not a heavy app that you will download to your phone and then regret about it, i love this app to see the progress of my daughter. Review collected by and hosted on G2.com.

What do you dislike about Illumine?

i think this is nothing to do with the app, but i see that when a teacher post something they say its only me who can comment and when i see every parent can actually comment on some photos. i think this is something that the teacher needs to setup before posting, I'm not sure, other than that i have not encounter any other issue or dislike. Review collected by and hosted on G2.com.

Madi K.
MK
Consultant
Small-Business (50 or fewer emp.)
"Illumine is a great resource"
What do you like best about Illumine?

It has allowed us as an education provider to keep track of our invoices and be able to make informed decisions for our school. It is highly interactive but needs the users to engage and use it to their full advantage based upon their needs. Review collected by and hosted on G2.com.

What do you dislike about Illumine?

There are no statements provided. It would be helpful if there was an option to provide statements either by student name and also have an option to provide statements under family name. Review collected by and hosted on G2.com.

Response from illumine Marketing of Illumine

Hey Madi,

Thank you so much for your feedback — we really appreciate it.

Regarding your point: “There are no statements provided. It would be helpful if there was an option to provide statements either by student name and also have an option to provide statements under family name.”

This has been acknowledged, and I am happy to share that we are already working on a similar feature, which is expected to go live soon.

MM
Small-Business (50 or fewer emp.)
"Not at all user friendly"
What do you like best about Illumine?

The ability to directly message my parents Review collected by and hosted on G2.com.

What do you dislike about Illumine?

It is confusing and difficult to operate even after training. Generative AI is a plague on our society and actively destroying ecosystems Review collected by and hosted on G2.com.

Kristen L.
KL
Writer & Designer
Mid-Market (51-1000 emp.)
"Great school management software"
What do you like best about Illumine?

Modern interface, lots of unique features that differentiate it from Brightwheel, especially the learning assessments and progress reports. Review collected by and hosted on G2.com.

What do you dislike about Illumine?

The app is very different from the desktop version, which is confusing. There are also some features that are hidden in strange places (for example, group communication for teachers is in the Parent Communication area). Review collected by and hosted on G2.com.

Tania B.
TB
Director
Small-Business (50 or fewer emp.)
"Happy User - School Management & Communication Use"
What do you like best about Illumine?

Illumine support is very responsive and they are always updating their platform and app. The app was the most comprehensive option available at the time when seeking out a suitable app. They were not the cheapest option but due to their willingness to add features we needed, the responsiveness of the team and the many already available features we went ahead with them. Review collected by and hosted on G2.com.

What do you dislike about Illumine?

They have recently been adding premium options, when signing on with them, it was not communicated to me that there would be added costs for new features. While I understand that it may be fair in some cases to charge extra, this was not part of the original agreement. For the price I am paying, and being an existing customer that is still awaiting features to be configured to work in our setting, I don't agree that we should pay extra for these "premium" features. Some of these are also not entirely new modules but add on features. We have yet to get our Reports to work in the Illumine App configurations as it is not fully customizable. Review collected by and hosted on G2.com.

AD
Small-Business (50 or fewer emp.)
"Having a course to take to learn the system helped in navigating a lot. It is reasonable to use now"
What do you like best about Illumine?

That it gives parents of the students more detailed information of how the children ate, also that parents are able to respond with comments to announcements Review collected by and hosted on G2.com.

What do you dislike about Illumine?

How many steps it takes to log individual students for toileting. Still getting used to that. Review collected by and hosted on G2.com.

Zainab A.
ZA
Kindergarden Coordinator & Little Griffins Nursery Manager
Small-Business (50 or fewer emp.)
"Excellent Communication Tool for Nursery"
What do you like best about Illumine?

The most important thing that I love about Ilumine is that it is a great communication tool for parents, with ease i can tell all parents or some parents about announcements, about their daily day to day routines and so forth just by a touch of a button. Review collected by and hosted on G2.com.

What do you dislike about Illumine?

Some of the sections are a little troublesome to use, could be made easier Review collected by and hosted on G2.com.

Karan Singh B.
KB
Technical Architect
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"I don't have much use for Illumine but it does the job of whatever I need of it"
What do you like best about Illumine?

Easy to check-in and check-out my kid from school.

Easy to track bills, payments, attendance and school announcements Review collected by and hosted on G2.com.

What do you dislike about Illumine?

I wish it also had the capabilities of Transparent Classroom so we wouldn't need 2 separate apps to track our daughter's progress in school Review collected by and hosted on G2.com.

Mohamad I.
MI
Small-Business (50 or fewer emp.)
"Simple and easy to use interface"
What do you like best about Illumine?

Simple interface and can be used from mobile and web Review collected by and hosted on G2.com.

What do you dislike about Illumine?

I think it's about preference. Maybe you could provide dark interface for the rest of us Review collected by and hosted on G2.com.

Lara G.
LG
Senior Manager Talent Acquisition ( Recruitment)
Small-Business (50 or fewer emp.)
"i find it to be very easy to use and straight forward"
What do you like best about Illumine?

The message section, the upload of pictures and videos. Review collected by and hosted on G2.com.

What do you dislike about Illumine?

I do not dislike anything about Illumine Review collected by and hosted on G2.com.

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