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IBM Process Mining Reviews & Product Details

IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace.

Seller

IBM

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Product Description

IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks and inefficiencies that are hidden in business processes.

Overview by

Sophie Kim Yen Liem

Discussions

IBM Process Mining Community

Pricing

Pricing provided by IBM Process Mining.

IBM Process Mining Trial

Free Trial

30 Day Trial of IBM Process Mining as a Service.

IBM Process Mining via IBM Cloud Pak for Business Automation SaaS

Starting at $4,250.00

1 Installation Per Month

View More Pricing Information

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IBM Process Mining Media

IBM Process Mining Demo - Process discovery

Automatically discover your end-to-end process with visualisations that provide quick analysis on process performance and the associated times and costs.

IBM Process Mining Demo - Customized KPIs

Locate the best process performance in lead time and costs related to both standard and customised KPIs of running processes to understand where automation will make the biggest impact.

IBM Process Mining Demo - Conformance checking

Compare the discovered process with a reference process model to locate deviations and their costs, frequency and root cause for targeted fixes.

IBM Process Mining Demo - Automation recommendations

RPA Candidates recommends the activities to automated based on ROI and the desired automation level.

IBM Process Mining Demo - Process simulation

Run simulations comparing as-is and what-if processes to calculate ROI of automation initiatives.

IBM Process Mining Reviews (157)

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Anthony E.

Cheif Operation Officer

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/22/2022

"Robust Process Monitoring and Data Analysis tool"

4.5/5

What do you like best about IBM Process Mining?

I like how we are able now to professionally monitor our data and analyze everything quickly with full control over all our businesses process models and most of the marketing processes too, We became able to track all processes inside and outside the company with truly deep control over the flow of our processes and deeper insights of our performance. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

When it comes to Big Data Management it's complex for new users and they need a better guidance than the documentation, They always turn to the techinical support team or to the community experts and thankfully IBM has a good community. Review collected by and hosted on G2.com.

Margaret S.

Developer

Small-Business (50 or fewer emp.)

7/6/2022

"IBM Process Mining daily data mining boost tool"

5/5

What do you like best about IBM Process Mining?

I like this data mining tool that reduced my use of virtual wizards to recompile routine data, I like the approach and support it is part of the product and it always helped us a lot at the beginning of the implementation. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

We had some problems at first but support was able to fix them, the only problem so far is the buttons being hard to find. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

If you are looking for a process mining tool, I highly recommend IBM products. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

We are very impressed with this tool, we used it mainly for data scraping and saved hours of time-consuming work and were able to set up the workflow properly. Review collected by and hosted on G2.com.

Dennis M.

Software developer

Small-Business (50 or fewer emp.)

6/16/2022

"Low code process mining tool is awesome"

5/5

What do you like best about IBM Process Mining?

It is an excellent tool to collect individual data and have a combined view of the processes. It's really good to get an idea of what's really going on and how the mining process works. I like the functionality to assess the conformance and compliance of a process. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Collecting data from complex systems is sometimes difficult, that's the only drawback of this product. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

It's easy to use and you don't need to learn programming to use it. I recommend it to you. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

We are satisfied with this product, it is excellent, powerful and easy to use and we were able to perform process mining analysis easily. Review collected by and hosted on G2.com.

Mohamed M.

Analyst

Small-Business (50 or fewer emp.)

7/12/2022

"A necessary tool to collect process information using IBM Process Mining"

5/5

What do you like best about IBM Process Mining?

I like IBM Process Mining because I can identify blockers and bottlenecks in the process. I like that it helps speed up processes quickly and verify, retrieve documents, and update process information. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

I would like to see improvements in the visualization of the processes and change the integrated modules. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

It is ideal for any company, I highly recommend it because it is easy to use. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

Since using IBM Process Mining to gain insight into our processes and improve estimate and decisions to achieve our goalsh, so far so good. Review collected by and hosted on G2.com.

Raul B.

Azure Solutions Architect

Enterprise (> 1000 emp.)

5/22/2022

"End-to-end process visualization and great analytics to unlock insights"

4.5/5

What do you like best about IBM Process Mining?

Excellent product that helps us with an end-to-end process visualization to determine bottlenecks and inefficiencies in our software development processes and a great analytical tool that provides us with data-driven insights to know the root cause of the deviation and effectively monitors all the processes to ensure that they are functioning as intended. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Nothing to dislike about IBM Process Mining. Easy to use and user-friendly interface that allows easy manipulation. The implementation process was a smooth one and a very supportive team with responsive feedback and always available 24/7. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

Great product that helps with end-to-end process visualization and great analytics to identify bottlenecks and inefficiencies in your processes and continuous monitoring to ensure that they are functioning as intended with improved performance to complex workflow and increases productivity. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

-Improved workflow.

-Quick and easy process visualization.

-Great analytics that helps unlock insights.

-It is easy to track the process from the start to the end.

-Improved performance and productivity. Review collected by and hosted on G2.com.

Kunal T.

Digital Marketer

Marketing and Advertising

Mid-Market (51-1000 emp.)

7/18/2022

"Helps to create a data-driven business approach"

4.5/5

What do you like best about IBM Process Mining?

AI and ML helped us to achieve a massive growth in a short span of time which was not possible through our traditional methods. We saved approx 100 hours per month from automating repetitive tasks. Overall, we enhanced productivity effortlessly. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

As we were using an AI-rich solution for first time, we were some nervous and it seemed a bit complex. Onboarding should be more simplified for beginners. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It helped us to optimize business processes (especially marketing practices) and get the most out of it. We analyzed the behaviour of processes, and identified the errors and improper actions that needed to be looked out. We gathered critical data from almost every process and marked important trends and elements. Review collected by and hosted on G2.com.

Michael K.

Software Engineer

Small-Business (50 or fewer emp.)

8/16/2022

"A pretty good product for process mining makes it very easy to create information"

5/5

What do you like best about IBM Process Mining?

I like the low code creation of analytics and with minimal deliverables, I like the focus and flexibility, it's great for process mining and everything is easy, I liked seeing the virtual components and it is simple to set up. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

It is a good solution and there is nothing wrong so far. Review collected by and hosted on G2.com.

Harsh B.

Data Engineer

Mid-Market (51-1000 emp.)

10/26/2022

"IBM process mining"

4/5

What do you like best about IBM Process Mining?

IBM process mining will help gain insights about your business process and improve it as well. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

IBM process mining is not very helpful in case of extremely complex business processes Review collected by and hosted on G2.com.

Kishore Kumar S.

Senior Consultant IT

Small-Business (50 or fewer emp.)

10/28/2022

"One of the best mining"

5/5

What do you like best about IBM Process Mining?

It's useful tool upon others available in the market IBM does well Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Nothing to say that I have some concern here. Review collected by and hosted on G2.com.

Choey Z.

Developer

Enterprise (> 1000 emp.)

5/12/2022

"IBM Process Mining tool for real-time insights into detailed processes"

5/5

What do you like best about IBM Process Mining?

IBM is the only one that has a variety of excellent software and is worth discovering, I liked having a detailed view of the processes and monitoring various maps and thus improving the performance of the processes is a great achievement, it is an effective tool that knows how to take advantage of withing our company. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

We have never had any problems with the software offered by IBM, so far so good. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

It is a great data mining solution that will help you a lot, I recommend it. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

Great software that has been useful to manage performance and obtain a clear and precise vision of the processes and thus obtain a total balance. Review collected by and hosted on G2.com.