# Celonis vs IBM Process Mining Comparison --- ## AI Generated Summary - **G2 reviewers report** that Celonis excels in providing **end-to-end process transparency** , allowing users to quickly identify bottlenecks and compliance gaps in their operational data. This feature is highlighted as transformational for organizations looking to visualize actual process flows rather than just ideal scenarios. - **Users say** that IBM Process Mining offers a **low learning curve** , making it easy for new users to get started. Reviewers appreciate the simplicity of the interface and the flexibility to use their own ETL tools, which enhances the overall user experience. - **According to verified reviews** , Celonis has a more proactive support team that actively engages with users, providing suggestions and best practices to optimize platform usage. This level of support is frequently praised, contrasting with IBM's support, which, while effective, does not receive the same level of enthusiasm. - **Reviewers mention** that while IBM Process Mining provides strong AI features for data analysis, Celonis is noted for its user-friendly interface, which many find aesthetically pleasing and intuitive. This ease of navigation is a significant advantage for users who prioritize a smooth experience. - **Users highlight** that Celonis has a broader market presence, particularly in the enterprise segment, which may indicate a more robust feature set tailored for larger organizations. In contrast, IBM Process Mining is more focused on the mid-market, which could limit its appeal for larger enterprises seeking comprehensive solutions. - **G2 reviewers indicate** that while both products have their strengths, Celonis has a higher overall satisfaction score, reflecting a more favorable user experience across various metrics. This is supported by a larger volume of recent reviews, suggesting that Celonis is consistently meeting user expectations. | | Celonis | IBM Process Mining | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 322 | 157 | | **Largest Market Segment** | Enterprise (63.6% of reviews) | Mid-Market (40.0% of reviews) | | **Entry Level Price** | No pricing available | Free Trial 30 Day Trial of IBM Process Mining as a Service. | --- ## Top Pros & Cons ### Celonis Pros: - Ease of Use (23 reviews) - Efficiency (17 reviews) Cons: - Learning Curve (15 reviews) - Complexity (13 reviews) ### IBM Process Mining Pros: - Ease of Implementation (1 reviews) - Ease of Learning (1 reviews) Cons: - AI Limitations (1 reviews) - Lacking Features (1 reviews) --- ## Ratings Comparison | Rating | Celonis | IBM Process Mining | |---|---|---| | **Meets Requirements** | 8.6 (211 reviews) | 9.6 (132 reviews) | | **Ease of Use** | 8.7 (214 reviews) | 9.5 (133 reviews) | | **Ease of Setup** | 8.1 (157 reviews) | 8.1 (21 reviews) | | **Ease of Admin** | 8.1 (121 reviews) | 8.3 (16 reviews) | | **Quality of Support** | 8.3 (209 reviews) | 9.7 (129 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (121 reviews) | 8.8 (14 reviews) | | **Product Direction (% positive)** | 9.0 (204 reviews) | 9.7 (128 reviews) | --- ## Pricing ### Celonis #### Entry-Level Pricing No pricing available #### Free Trial Yes ### IBM Process Mining #### Entry-Level Pricing Plan: IBM Process Mining Trial Price: Free Trial 30 Day Trial of IBM Process Mining as a Service. Description: Discover the power of process intelligence with IBM Process Mining. Start your 30-day free trial to explore how IBM Process Mining uncovers inefficiencies, monitors compliance, and delivers AI-powered insights for actionable results. Upload up to 1GB of data and experience the full platform (task mining excluded) in a secure and scalable environment. Key Features: - AI insights - Workflow optimization - Compliance monitoring [Browse all 4 editions](https://www.g2.com/products/ibm-process-mining/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Financial Analysis | Product | Score | Reviews | |---|---|---| | **Celonis** | 8.6/10 | 46 | | **IBM Process Mining** | N/A | N/A | #### Data Management | Feature | Celonis | IBM Process Mining | |---|---|---| | **Data Import** | Feature Not Available | Not enough data | | **Data Consolidation** | 8.7 (38 reviews) | Not enough data | | **Data Validation** | 8.6 (39 reviews) | Not enough data | #### Reporting Structure | Feature | Celonis | IBM Process Mining | |---|---|---| | **Reporting Hierarchy** | 8.2 (37 reviews) | Not enough data | | **Report Templates** | 8.2 (37 reviews) | Not enough data | | **Report Types** | 8.3 (37 reviews) | Not enough data | #### Standard Analytics | Feature | Celonis | IBM Process Mining | |---|---|---| | **Standard KPIs** | 8.6 (38 reviews) | Not enough data | | **Standard Reports** | 8.5 (37 reviews) | Not enough data | | **Financial Statements** | Feature Not Available | Not enough data | | **Drill Down** | 8.8 (36 reviews) | Not enough data | #### Custom Analytics | Feature | Celonis | IBM Process Mining | |---|---|---| | **Dashboards** | 9.0 (40 reviews) | Not enough data | | **Custom KPIs** | 8.9 (38 reviews) | Not enough data | | **Custom Reports** | 8.5 (37 reviews) | Not enough data | | **Self Service** | Feature Not Available | Not enough data | | **Multiple Entities** | 8.4 (17 reviews) | Not enough data | #### Agentic AI - Financial Analysis | Feature | Celonis | IBM Process Mining | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AP Automation | Product | Score | Reviews | |---|---|---| | **Celonis** | 8.2/10 | 43 | | **IBM Process Mining** | N/A | N/A | #### Invoice Management | Feature | Celonis | IBM Process Mining | |---|---|---| | **Capture** | 7.8 (29 reviews) | Not enough data | | **Supplier Portal** | Feature Not Available | Not enough data | | **Repository** | 7.8 (30 reviews) | Not enough data | #### Invoice Processing | Feature | Celonis | IBM Process Mining | |---|---|---| | **Matching** | 8.2 (31 reviews) | Not enough data | | **Payments** | 8.2 (31 reviews) | Not enough data | | **Workflows** | Feature Not Available | Not enough data | | **Tax Compliance** | 8.2 (29 reviews) | Not enough data | #### Analytics | Feature | Celonis | IBM Process Mining | |---|---|---| | **Due Dates** | 8.6 (35 reviews) | Not enough data | | **Benchmarking** | 8.5 (32 reviews) | Not enough data | | **KPIs** | 8.6 (35 reviews) | Not enough data | #### Integration | Feature | Celonis | IBM Process Mining | |---|---|---| | **Accounting** | Feature Not Available | Not enough data | | **Payment Integration** | Feature Not Available | Not enough data | | **ERP** | 8.2 (33 reviews) | Not enough data | #### Risk | Feature | Celonis | IBM Process Mining | |---|---|---| | **Analysis** | 8.5 (36 reviews) | Not enough data | | **Identification** | 8.3 (34 reviews) | Not enough data | | **Scoring** | 8.3 (31 reviews) | Not enough data | #### Recovery | Feature | Celonis | IBM Process Mining | |---|---|---| | **Recoup** | 7.5 (27 reviews) | Not enough data | | **Reporting** | 8.5 (31 reviews) | Not enough data | #### Audit | Feature | Celonis | IBM Process Mining | |---|---|---| | **Filters** | 8.1 (31 reviews) | Not enough data | | **Post Audits** | 8.0 (27 reviews) | Not enough data | | **Overpayments** | 7.6 (28 reviews) | Not enough data | | **Duplicates** | 8.2 (34 reviews) | Not enough data | #### Fraud | Feature | Celonis | IBM Process Mining | |---|---|---| | **Vendor Checks** | 7.8 (31 reviews) | Not enough data | | **Data Generation** | 8.0 (32 reviews) | Not enough data | | **Monitoring** | 8.5 (33 reviews) | Not enough data | #### Agentic AI - AP Automation | Feature | Celonis | IBM Process Mining | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **Celonis** | 8.2/10 | 14 | | **IBM Process Mining** | N/A | N/A | #### ServiceNow Apps | Feature | Celonis | IBM Process Mining | |---|---|---| | **ServiceNow Integration** | 8.3 (7 reviews) | Not enough data | | **Value** | 7.9 (7 reviews) | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | Celonis | IBM Process Mining | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Process Mining | Product | Score | Reviews | |---|---|---| | **Celonis** | 8.0/10 | 126 | | **IBM Process Mining** | 9.3/10 | 124 | #### Process Management | Feature | Celonis | IBM Process Mining | |---|---|---| | **Process Library** | 8.2 (100 reviews) | 9.6 (116 reviews) | | **Collaboration** | 8.4 (90 reviews) | 9.7 (117 reviews) | | **Integrations** | 8.1 (106 reviews) | 9.3 (117 reviews) | | **Execution Management** | 8.5 (110 reviews) | 9.4 (119 reviews) | #### Process Analysis | Feature | Celonis | IBM Process Mining | |---|---|---| | **Real-Time Process Analysis** | 8.6 (106 reviews) | 9.6 (119 reviews) | | **Process Notation** | 8.1 (103 reviews) | 9.4 (118 reviews) | | **Process Mapping** | 8.6 (109 reviews) | 9.6 (119 reviews) | #### Automation | Feature | Celonis | IBM Process Mining | |---|---|---| | **RPA Integration** | 7.8 (92 reviews) | 9.1 (29 reviews) | | **Application Development** | 8.2 (91 reviews) | 9.7 (118 reviews) | #### Generative AI | Feature | Celonis | IBM Process Mining | |---|---|---| | **AI Text Summarization** | Feature Not Available | 7.6 (7 reviews) | #### Agentic AI - Process Mining | Feature | Celonis | IBM Process Mining | |---|---|---| | **Autonomous Task Execution** | 7.8 (17 reviews) | Not enough data | | **Multi-step Planning** | 7.8 (16 reviews) | Not enough data | | **Cross-system Integration** | 7.9 (17 reviews) | Not enough data | | **Adaptive Learning** | 7.9 (16 reviews) | Not enough data | | **Natural Language Interaction** | 7.2 (16 reviews) | Not enough data | | **Proactive Assistance** | 7.5 (16 reviews) | Not enough data | | **Decision Making** | 8.1 (17 reviews) | Not enough data | ### Accounts Receivable | Product | Score | Reviews | |---|---|---| | **Celonis** | 7.9/10 | 19 | | **IBM Process Mining** | N/A | N/A | #### Reporting | Feature | Celonis | IBM Process Mining | |---|---|---| | **Status** | 8.2 (12 reviews) | Not enough data | | **Customer Credit** | 8.2 (13 reviews) | Not enough data | | **History** | 8.6 (15 reviews) | Not enough data | #### Integrations | Feature | Celonis | IBM Process Mining | |---|---|---| | **Accounting** | 8.5 (13 reviews) | Not enough data | | **ERP** | 8.8 (14 reviews) | Not enough data | | **CPM** | 7.2 (12 reviews) | Not enough data | #### Transactions | Feature | Celonis | IBM Process Mining | |---|---|---| | **Credits** | 7.5 (14 reviews) | Not enough data | | **Invoices** | 7.7 (17 reviews) | Not enough data | | **Payments** | 7.4 (17 reviews) | Not enough data | #### Workflows | Feature | Celonis | IBM Process Mining | |---|---|---| | **Approvals** | 7.4 (13 reviews) | Not enough data | | **Reconciliation** | 7.2 (12 reviews) | Not enough data | #### Agentic AI - Accounts Receivable Automation | Feature | Celonis | IBM Process Mining | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | #### AI - Accounts Receivable | Feature | Celonis | IBM Process Mining | |---|---|---| | **Generative** | Not enough data | Not enough data | | **Responses** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Celonis** | N/A | N/A | | **IBM Process Mining** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Celonis | IBM Process Mining | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Celonis** | 8.3/10 | 20 | | **IBM Process Mining** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Celonis | IBM Process Mining | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Celonis | IBM Process Mining | |---|---|---| | **Data Sourcing** | 8.4 (18 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.2 (16 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.8 (16 reviews) | Not enough data | | **Interactive Dashboards** | 8.8 (18 reviews) | Not enough data | | **Data Segmentation** | 8.8 (16 reviews) | Not enough data | #### Predictive Analytics | Feature | Celonis | IBM Process Mining | |---|---|---| | **Lead Scoring** | 8.0 (16 reviews) | Not enough data | | **Opportunity Scoring** | 7.8 (16 reviews) | Not enough data | | **Risk Analysis** | 7.9 (18 reviews) | Not enough data | | **Live Forecasting** | 7.6 (17 reviews) | Not enough data | #### Sales Management | Feature | Celonis | IBM Process Mining | |---|---|---| | **Live Pipeline Management** | 8.3 (17 reviews) | Not enough data | | **Sales Gamification** | 8.0 (15 reviews) | Not enough data | | **Account-Based Analytics** | 9.0 (16 reviews) | Not enough data | | **Activity Tracking** | 8.3 (17 reviews) | Not enough data | ### Accounting & Finance | Product | Score | Reviews | |---|---|---| | **Celonis** | N/A | N/A | | **IBM Process Mining** | N/A | N/A | #### Agentic AI - Accounting & Finance | Feature | Celonis | IBM Process Mining | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Process Mining Tools](https://www.g2.com/categories/process-mining-tools) **Unique to Celonis (6):** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation), [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable), [Financial Analysis Software](https://www.g2.com/categories/financial-analysis), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store) --- ## Reviewer Demographics ### By Company Size | Segment | Celonis | IBM Process Mining | |---|---|---| | **Small-Business** | 21.2% | 39.4% | | **Mid-Market** | 15.2% | 40.0% | | **Enterprise** | 63.6% | 20.6% | ### By Industry #### Celonis - **Information Technology and Services:** 10.6% - **Oil & Energy:** 7.1% - **Pharmaceuticals:** 6.7% - **Automotive:** 6.0% - **Electrical/Electronic Manufacturing:** 4.6% - **Accounting:** 4.6% - **Retail:** 4.2% - **Computer Software:** 3.9% - **Banking:** 3.5% - **Telecommunications:** 3.2% - **Other:** 45.6% #### IBM Process Mining - **Information Technology and Services:** 21.3% - **Telecommunications:** 15.5% - **Computer Software:** 6.5% - **Marketing and Advertising:** 5.8% - **Internet:** 4.5% - **Hospital & Health Care:** 3.9% - **Health, Wellness and Fitness:** 3.2% - **Consumer Goods:** 2.6% - **Financial Services:** 2.6% - **Electrical/Electronic Manufacturing:** 2.6% - **Other:** 31.6% --- ## Alternatives ### Alternatives to Celonis - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7571 reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) — 4.4/5 stars (1091 reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) — 4.2/5 stars (569 reviews) - [Invoiced](https://www.g2.com/products/invoiced/reviews) — 4.5/5 stars (411 reviews) - [ARIS](https://www.g2.com/products/aris-aris/reviews) — 4.4/5 stars (170 reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) — 4.4/5 stars (1805 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5561 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7055 reviews) - [Appian](https://www.g2.com/products/appian/reviews) — 4.5/5 stars (488 reviews) ### Alternatives to IBM Process Mining - [UiPath Process Mining](https://www.g2.com/products/uipath-uipath-process-mining/reviews) — 4.5/5 stars (81 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7571 reviews) - [ARIS](https://www.g2.com/products/aris-aris/reviews) — 4.4/5 stars (170 reviews) - [Appian](https://www.g2.com/products/appian/reviews) — 4.5/5 stars (488 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5561 reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) — 4.4/5 stars (1091 reviews) - [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews) — 4.5/5 stars (402 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews) - [Bizagi](https://www.g2.com/products/bizagi/reviews) — 4.6/5 stars (311 reviews) - [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews) — 4.4/5 stars (66 reviews) --- ## Top Discussions ### Celonis - Title: [What is SAP Celonis?](https://www.g2.com/discussions/what-is-sap-celonis) — 2 comments > **Top comment:** "Integration of Celonis process mining tool with SAP source system" - Title: [What is Celonis used for?](https://www.g2.com/discussions/what-is-celonis-used-for) — 1 comment > **Top comment:** "Celonis is a process mining software used to analyze and visualize business processes within an organization. It helps identify inefficiencies, bottlenecks,..." - Title: [How much does Celonis cost?](https://www.g2.com/discussions/how-much-does-celonis-cost) — 1 comment > **Top comment:** "Check their licensing" - Title: [What is Celonis software?](https://www.g2.com/discussions/what-is-celonis-software) — 1 comment > **Top comment:** "Celonis is a SaaS platform for process mining. Process mining is an emerging technology for as-is business process discovery and optimization in an automated..." - Title: [When do I think about the scalability, of the solution?](https://www.g2.com/discussions/when-do-i-think-about-the-scalability-of-the-solution) — 1 comment, 1 upvote > **Top comment:** "Hi Balaji, thanks for your question. Celonis comes with a wide range of use cases for departments all across the company. Hence, there are many options..." ### IBM Process Mining - Title: [How do IBM Process mining improves operational excellence](https://www.g2.com/discussions/how-do-ibm-process-mining-improves-operational-excellence) — 1 comment, 3 upvotes > **Top comment:** "Process Mining uses a data-driven approach to process discovery vs a traditional collaborative approach of mrocess modeling. IBM Process Mining provides..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/celonis-vs-ibm-process-mining)