--- title: IBM Process Mining Reviews meta_title: 'IBM Process Mining Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 157 reviews by the users' company size, role or industry to find out how IBM Process Mining works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 157 scale: '5' date_modified: '2026-07-12' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Process Mining Reviews **Vendor:** IBM **Category:** [Process Mining Tools](https://www.g2.com/categories/process-mining-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 157 ## About IBM Process Mining IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace. ## IBM Process Mining Pros & Cons **What users like:** - Users appreciate the **ease of use** of IBM Process Mining, benefiting from its intuitive interface and low learning curve. (2 reviews) - Users value the **efficiency** of IBM Process Mining, providing insights that enhance workflow transparency and performance. (2 reviews) - Users commend the **ease of implementation** of IBM Process Mining, appreciating its seamless setup and integration capabilities. (1 reviews) - Users appreciate the **low learning curve** of IBM Process Mining, making it easy to get started quickly. (1 reviews) - Users value the **easy integrations** of IBM Process Mining, appreciating its seamless connectivity with various systems. (1 reviews) - Users appreciate the **seamless integration** of IBM Process Mining, enhancing workflows with various data sources and systems. (1 reviews) - Tools (1 reviews) - Training Resources (1 reviews) - Users value the **intuitive interface** of IBM Process Mining, which enhances workflow visibility and operational efficiency. (1 reviews) - Workflow Automation (1 reviews) **What users dislike:** - Users find the **lack of advanced features** in IBM Process Mining limits effective decision-making and analytics capabilities. (3 reviews) - Users feel that the **AI limitations** hinder the full potential of IBM Process Mining's functionalities and integration. (1 reviews) ## IBM Process Mining Reviews ### 1. A great way to digitize business processes with a single tool - IBM Process Mining **Rating:** 5.0/5.0 stars **Reviewed by:** Lorrie B. | System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about IBM Process Mining?** The tool is good because data mapping is well handled, and it has features that make data mining perfect because it provides relevant information about current processes and reduces time and human effort by deriving data efficiently. **What do you dislike about IBM Process Mining?** It leads to good profits, and I can't complain about that, this tool is very well built without any flaws. **Recommendations to others considering IBM Process Mining:** If you want to capture data perfectly and reduce time and effort, this tool is the one for you. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining is a fundamental tool, and it has been our help in both end-to-end monitoring and data mining and has made our company, and we are processing business workflow and turning it into usable data. ### 2. Improve business processes using this digital transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Almarie M. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about IBM Process Mining?** IBM Process Mining is a reliable analysis tool that greatly improves workflow and helps automate the processes we are faced with on a daily basis at work, provides the necessary analysis, and allows us to track each process and improve them. **What do you dislike about IBM Process Mining?** Its functionalities are good, and I like everything, even the price is low. **Recommendations to others considering IBM Process Mining:** If you are thinking of implementing this tool in your organization, you should bear in mind that it is an important tool for digital transformation and process mining. **What problems is IBM Process Mining solving and how is that benefiting you?** It is excellent to do an in-depth general analysis and verify profitability and that everything is managed and ensures continuous improvement of our processes. ### 3. Excellent software for working with data **Rating:** 4.5/5.0 stars **Reviewed by:** Xavi G. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about IBM Process Mining?** The scope of the software is tremendous, as it helps to extract data and determine data-driven business initiatives as part of digital transformation. The solutions provided by the products are valuable as they make a significant contribution with the effect of decision feedback according to the data. **What do you dislike about IBM Process Mining?** We couldn't be more satisfied with this platform; it has given us what we needed in such a short time that it is very unrealistic. **What problems is IBM Process Mining solving and how is that benefiting you?** It has stimulated all our systems and ensured that all our data processes have been managed correctly. Most of our repetitive tasks have been assigned bots that work effectively to support the workforce. ### 4. Process analysis tool that brought our company to the digital age **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy C. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about IBM Process Mining?** I like this tool because I can get information about data management, and it gives accurate results, which allows me to easily identify and quantify the objectives and maintain the applications; I like that it can monitor each event and process. IBM Process Mining is the future of business **What do you dislike about IBM Process Mining?** It was a challenge; the learning curve is not simple, its configuration was difficult and somewhat confusing, we had some errors, but they were fixed. **Recommendations to others considering IBM Process Mining:** If you are thinking of implementing this tool, you should do it; I recommend it. **What problems is IBM Process Mining solving and how is that benefiting you?** It is one of the few software that does help; we can correct errors and eliminate processes that are affecting the workflow, we automate processes, and we have secured data processes. ### 5. Very useful data mining system for processes in general **Rating:** 5.0/5.0 stars **Reviewed by:** May L. | Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about IBM Process Mining?** I like this too; it is good because it provides a better analysis of a view on all processes in general and thus we can verify what happens in our system and alerts; the interface is very intuitive and detailed in each function and allows us to know the deficiencies within all processes. **What do you dislike about IBM Process Mining?** Problems with some data, and we had to handle it very carefully so as not to mess up the whole data analysis. **Recommendations to others considering IBM Process Mining:** It is highly recommended software; it will be very useful, try it without thinking so much. **What problems is IBM Process Mining solving and how is that benefiting you?** It is best to keep an accurate track of the data and processes, and it makes it much easier to get a better analysis. ### 6. A copasetic,extraordinary,sensational and high performing process analysis and automation solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajendran S. | Food Technologist, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about IBM Process Mining?** It's simple to design and analyze process with this tool hence possible to gain actionable insights for business process improvement.IBM Process Mining helps to reduce cost and time for carrying our business processes and workflows.This tool is reliable with with automation of processes and workflows thus increasing productivity. **What do you dislike about IBM Process Mining?** The services provided by IBM Process Mining are amazing and I there consider this solution as best for process analysis and automation.I lack anything that hinders me from using this tool thus zero dislike to pinpoint. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining is very useful tool for scaling,managing and optimizing business processes.Increased revenue is another benefit that I have achieved with this solution.Increased Return On Investment is great benefit realized when using IBM Process Mining. ### 7. IBM Process Mining review. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon T. | Chief Technology Architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about IBM Process Mining?** Everything about IBM Process Mining is amazing. Starting from implementation, set up and get started, the whole process is easy and fast. IBM Process Mining offers great functions which which help us to solve problems which were a bit difficult to solve before. It is a solid application with a very friendly interface and the dashboard has very useful and simple to understand information. **What do you dislike about IBM Process Mining?** At the moment we have nothing negative to mention about IBM Process Mining. Everything about it is amazing and satisfying. **What problems is IBM Process Mining solving and how is that benefiting you?** In the previous years, we had some workflows that required some improvements and with the help of IBM Process Mining, we are now able to automate the workflows and and process efficiently without any problems. ### 8. A cost-effective tool for highly efficient process mining **Rating:** 5.0/5.0 stars **Reviewed by:** Ray H. | Systems Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about IBM Process Mining?** It is the perfect solution to keep track of particular processes and a very fluid initial deployment, the configuration was quite easy, I can say that it is the best process analysis and discovery tool that we have been able to find because it has helped us a lot. **What do you dislike about IBM Process Mining?** During the time that I have used it I have not had any problems. **Recommendations to others considering IBM Process Mining:** Of course, I recommend it; it is the best process mining solution. **What problems is IBM Process Mining solving and how is that benefiting you?** An excellent software that serves to map and improve processes with its monitoring and data extraction instruments and thus be able to make a decision, which helps us with performance problems. ### 9. Efficient business process analysis to leverage existing data **Rating:** 5.0/5.0 stars **Reviewed by:** Felix H. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about IBM Process Mining?** It is a cost-effective tool for business process analysis, and it works without any problems; it is the best way to deliver the data that is needed, and it is easy to understand; I like that the representation panels of the panels are excellent and informative, there are many great and intuitive features. **What do you dislike about IBM Process Mining?** During the time that it has been used I have not seen anything that affects the operation, and for now, it works correctly. **Recommendations to others considering IBM Process Mining:** It will allow you to know the efficiency of each individual within the operations of the process. **What problems is IBM Process Mining solving and how is that benefiting you?** It is a very well-performing data mining solution that has been used for business process analysis and conducting process mining operations with ease. ### 10. It is amazing software for data mining and better analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad S. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about IBM Process Mining?** It's easy to identify the tasks and processes we are currently using and manage the data, and it really helped a lot because parsing in a single view is great. A balance is maintained between manual and automated activities and zero downtime. **What do you dislike about IBM Process Mining?** The dashboard is very comprehensive but we did have some issues with the data coming and going, but they were completely resolved. **Recommendations to others considering IBM Process Mining:** This is the right tool for process discovery and compliance analysis. **What problems is IBM Process Mining solving and how is that benefiting you?** It is great for managing data for a time and identifyng daily tasks and making our data management easier and analyzing procedures in general and maximizing to ensure manpower and efficiency are managed and ensuring continuous improvements in our daily processes. ### 11. It has been going good so far **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about IBM Process Mining?** Powerful scripts help us in connecting with source systems. I liked social analysis part of IBM Process mining **What do you dislike about IBM Process Mining?** There is a scope for having more sets of process connectors for ready use. User interface can be improved by considering top products like Celonis **What problems is IBM Process Mining solving and how is that benefiting you?** Uncovering process insights that are quite difficult to understand if documented manually. ### 12. Highly functional simplified business process mining software **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about IBM Process Mining?** It is an incredibly functional data mining software, and it is easy to make business decisions due to the necessary analysis with mapping and data mining capabilities. **What do you dislike about IBM Process Mining?** It takes a lot of training time but once completed; everything will be fine. **Recommendations to others considering IBM Process Mining:** If you are concerned with analysis and decision-making, this is excellent data mining software. **What problems is IBM Process Mining solving and how is that benefiting you?** It is a fundamental tool, it has been very good and has not failed in any of its functions, we have been able to manage data for a long time, and it made daily tasks easy to manage data and avoid problems, it is the best data mining tool that we have. ### 13. The best data mining software very useful for analysis compared to other **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph W. | Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about IBM Process Mining?** I like it because it is very useful to verify what could happen in each process, and I also like the ability of process mining and the reliability it provides when using this mining tool makes it sensational; it is excellent, it facilitates our work. **What do you dislike about IBM Process Mining?** It's a great tool, but query setup can be tricky. **Recommendations to others considering IBM Process Mining:** I recommend it, it helps you in your work, but you need proper use to get the most out of it. **What problems is IBM Process Mining solving and how is that benefiting you?** It is brilliant software, and it is the best way to deliver the data in a more readable way; and it is easy to understand, very feasible, and useful, and the problems solved are those of automating workflow is excellent. ### 14. A great way to view processes and improve them and save time **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha V. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about IBM Process Mining?** It is an easy-to-use and analyzes tool since the entire process flow can be seen on a single screen, and it is deepened and provides relevant information for the current configuration of the processes and comes with a complete control panel and adapts to our business needs. **What do you dislike about IBM Process Mining?** We had some issues in terms of applicability and compatibility of other resources that we needed to power the system, and support needs to be strengthened as well. **Recommendations to others considering IBM Process Mining:** It is a very good tool that I would recommend to anyone. **What problems is IBM Process Mining solving and how is that benefiting you?** I can identify tasks manually, and it helps to strike a balance, and we can quantify ROI and manage processes while keeping track of the task. ### 15. Analyze business processes and improve workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Radne B. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about IBM Process Mining?** It's easy to manage and use, and I like the ease of use, its a reliable process mining tool, and it's amazing how to analyze business processes and know where to improve them. **What do you dislike about IBM Process Mining?** I have no problems with that tool, and I like everything from the support to its functionalities. **Recommendations to others considering IBM Process Mining:** If you have good analytical skills, this tool is what you need to be able to improve processes and have a deeper vision of the processes. **What problems is IBM Process Mining solving and how is that benefiting you?** The analysis of business processes has been improved, and everything flows very well, and we can perform process mining operations with ease, and it helps to optimize the processes with a deeper visualization. ### 16. Reliable analytics and data mining when improvement were needed came IBM Process Mining **Rating:** 5.0/5.0 stars **Reviewed by:** Tony P. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about IBM Process Mining?** We save time with this reliable data mining and analysis tool because it provides the necessary information and records of each transaction and the panels are excellent and informative, it is a tool that has reduced the time invested. **What do you dislike about IBM Process Mining?** Some functions are not that useful but it does not detrack from it, for now it works. **Recommendations to others considering IBM Process Mining:** You can find the best solution with this tool, I recommend the free trial and see the results. **What problems is IBM Process Mining solving and how is that benefiting you?** It helped a lot to improve processes with a good visualization of data in great depth, thus increasing productivity and improving work flow and is the best. ### 17. IBM Process Mining the best data mining system we could find **Rating:** 4.5/5.0 stars **Reviewed by:** Thelabrolu A. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about IBM Process Mining?** It is a very good tool for great process management and provides process optimization from one end to the other of the entire organization, and helps to monitor the processes and verify what can happen in each of them in the system. **What do you dislike about IBM Process Mining?** Training is difficult to get started, and reporting is not as efficient as it sounds. **Recommendations to others considering IBM Process Mining:** It is a 100% effective, profitable software, I recommend it, it is very useful. **What problems is IBM Process Mining solving and how is that benefiting you?** It is software that gives good results, and we note that it was designed for use because we enjoy each use because it provides details for the analysis and the current state to ensure that all processes are free and smooth. ### 18. A data mining software with a good interface and clear functions **Rating:** 5.0/5.0 stars **Reviewed by:** Truls L. | Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2021 **What do you like best about IBM Process Mining?** I like the functions that are clear and have different analytical methods and offer solutions when we face problems, and have a stable workflow and decision making; it seems to be a suitable tool for data analysis and extraction, and problem-solving, the user friendly interface was created for the users. **What do you dislike about IBM Process Mining?** There is nothing wrong and in general everything is fine and we are sastified with the sotfware. **Recommendations to others considering IBM Process Mining:** The real-time data mining software you need is easy to understand. I recommend it to you. **What problems is IBM Process Mining solving and how is that benefiting you?** It helps to identify problems and facilitates process optimization, and we can have a stable workflow and extract data, correct and discover errors between processes and make correct decisions. ### 19. IBM Process Mining **Rating:** 4.5/5.0 stars **Reviewed by:** Luke G. | Financial Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about IBM Process Mining?** IBM Process Mining is a brilliant and amazing platform that supports powerful and incredible control features which monitors the application performance and repairs whenever the challenge arises thus making it easier to discover process flow directly from the operation of our application. **What do you dislike about IBM Process Mining?** At this moment, everything is good, from the application performance, functionality and flexibility. Nothing to mention as a dislike about it. **What problems is IBM Process Mining solving and how is that benefiting you?** With the help of IBM Process Mining, it has helped us to optimize our business flow and every aspect of this great process was powered by the effects of IBM Process Mining. Finally, thank you to the IBM Process Mining's customer support team, you're the best and offers the best services. ### 20. A very useful simple and reliable data mining system **Rating:** 5.0/5.0 stars **Reviewed by:** Richard F. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about IBM Process Mining?** I really like the simplicity and reliability of this software; it is very useful for the analysis of processes and is adduced for digital transformation; I like how it offers precise information very useful to verify what could happen with the process and what we have incorporated into the system. **What do you dislike about IBM Process Mining?** Everything is fine, and I like all the features. **Recommendations to others considering IBM Process Mining:** It is the best in its category; I highly recommend it. **What problems is IBM Process Mining solving and how is that benefiting you?** It has been very helpful to make sure that everything is on the right track within the company; it provides details for the analysis of the cause and the predictions and recommendations based on the flow of data that enters. ### 21. A real vision of the processes to improve processes **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley E. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about IBM Process Mining?** I like it because it allows us to track the processes we are currently managing, and it is easy to use and feasible. This software has very good functions and is scalable, and I like how it reduces the time spent while improving the workflow. **What do you dislike about IBM Process Mining?** Problems at the beginning, like any new tool that is implemented, but everything was fixed. **Recommendations to others considering IBM Process Mining:** I recommend this tool because it is good, and if you have analytic skills, it will work much better for you. **What problems is IBM Process Mining solving and how is that benefiting you?** It is being used, and it has made it possible to improve business procedures and monitor processes in real-time with good results. ### 22. IBM Process Mining - save time and increase productivity by improving processes **Rating:** 5.0/5.0 stars **Reviewed by:** Ben T. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about IBM Process Mining?** What I like the most is being able to save time and increase and improve workflow with this tool that is able to facilitate work with its incredible functionalities, such as process mapping and logging. **What do you dislike about IBM Process Mining?** I have no reason to opine against IBM Process Mining, because so far it has been our favorite tool. **Recommendations to others considering IBM Process Mining:** It is the perfect tool for data mining, so feel free to use it. **What problems is IBM Process Mining solving and how is that benefiting you?** This process mining tool has been working very well; we can increase the workflow, manage the processes and track the execution of the task to avoid serious errors within each one. ### 23. An image of the processes in general with phenomenal results **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas M. | Sales And Marketing Specialist, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about IBM Process Mining?** I liked the way it was easy to integrate and be able to efficiently derive data and monitor business models and processes to create a complete and in-depth analysis. IBM Process Mining is a vital and efficient tool with amazing features. **What do you dislike about IBM Process Mining?** During all this time, it has been used, and everything is complete and working, however, we had problems due to the user interface that needs an improvement to avoid errors and confusion. **Recommendations to others considering IBM Process Mining:** It will reduce the time and effort compared to the traditional way. **What problems is IBM Process Mining solving and how is that benefiting you?** We have seen the great benefits because this product provides detailed information on processes and improves workflow. ### 24. Automate and analyze processes with a dashboard full of information **Rating:** 4.5/5.0 stars **Reviewed by:** Stan B. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about IBM Process Mining?** I like it because it shows all processes in one place and makes it easy to manage and automate; I love the analytical skills and its nice interface that makes everything easy; IBM Process Mining increases productivity **What do you dislike about IBM Process Mining?** It takes a long time to implement in the company, and on the other hand, sometimes it takes some time to upload the files. **Recommendations to others considering IBM Process Mining:** It can be beneficial if you know how to use it; you should give it a try and see the good results. **What problems is IBM Process Mining solving and how is that benefiting you?** With this tool, we were able to automate business processes and improve workflow, resulting in good productivity and helping to analyze data and processes of any kind. ### 25. Excellent software to identify business processes and automate **Rating:** 5.0/5.0 stars **Reviewed by:** Usha R. | QA Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about IBM Process Mining?** It has good functions that are beneficial, like end-to-end business analysis and process search for automation, and it is effective and has a great impact on every process; it is excellent software that all companies implement due to its artificial intelligence. **What do you dislike about IBM Process Mining?** The implementation at the beginning could be better because the documentation was confusing and complicated. **Recommendations to others considering IBM Process Mining:** IBM Process Mining adapts to any company that seeks to facilitate process analysis and automate them. **What problems is IBM Process Mining solving and how is that benefiting you?** Analyze processes, identify problems and perform much more at work thanks to the automation of processes and the ability to track data and facilitate analysis without worrying about having errors in the middle of each process. ### 26. Simple and clear tool for the management and analysis of processes **Rating:** 5.0/5.0 stars **Reviewed by:** Trish D. | Finance manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about IBM Process Mining?** I like it for all its functions because it gives the opportunity to analyze the process that is within its reach and focus on specific non-standardized processes; I like it because I can make clear decisions about the problems we are facing. **What do you dislike about IBM Process Mining?** Browser performance is limited, and parsing on individual activities can cause multiple loops, making it slow. But I definitely stick with this tool. **Recommendations to others considering IBM Process Mining:** Try this product, and all its functions are excellent. **What problems is IBM Process Mining solving and how is that benefiting you?** Time reduction and problem discovery in each process, and we have noticed a great improvement in the workflow. ### 27. Save time and labor by improving processes with this data mining tool. **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about IBM Process Mining?** It was the only to digitize our business processes and improve them and increase efficiency, it is very reliable and suitable software for digital transformation and we can study process flows and extract data. **What do you dislike about IBM Process Mining?** Everything has worked effectively since IBM Process Mining was implemented, and I have no problem with that. **Recommendations to others considering IBM Process Mining:** It can be very useful for digital transformation and process mining, and you can create a digital business process; this is the best option. **What problems is IBM Process Mining solving and how is that benefiting you?** I can say that it is good process management software, and we have been able to implement digital transformation in our organization and measure workflow. ### 28. A complete picture of the processes in general and know where to improve them **Rating:** 5.0/5.0 stars **Reviewed by:** Alex V. | Data analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about IBM Process Mining?** I like the detailed view of the processes full of details where they allow me to improve them and offer very useful and relevant information about the current configuration; I also like the representations of the panels because they are excellent and informative. **What do you dislike about IBM Process Mining?** We had some problems with the data that altered the structure, but they were fixed. **Recommendations to others considering IBM Process Mining:** You must have analytical skills to be able to use this tool 100% **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining allows us to monitor processes, and it is excellent because it ensures that we are doing things right. ### 29. IBM Process Mining review. **Rating:** 5.0/5.0 stars **Reviewed by:** James N. | Account Receivable Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about IBM Process Mining?** Our organization had performance issues and we were really in need of such reliable and effective solution. With the help of IBM Process Mining, today our organization recognized and we are really happy to host such an excellent and incredible tool. IBM Process Mining monitors, discovers and best of it all it optimizes business processes. **What do you dislike about IBM Process Mining?** I have not yet interacted much with IBM Process Mining so i have nothing to dislike about it. Its performance, functionality and flexibility is really amazing and great. **What problems is IBM Process Mining solving and how is that benefiting you?** IBM Process Mining provides very high security for our systems. The features are well arranged thus making it very easy to learn and understand. ### 30. Good tool to capture process insights **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about IBM Process Mining?** I loved the social analysis part of the tool which helped us in taking a few hiring decisions **What do you dislike about IBM Process Mining?** The User Interface can be improved and can be benchmarked with industry competitors **What problems is IBM Process Mining solving and how is that benefiting you?** It helps in capturing process insights that are difficult to document manually ### 31. IBM Process Mining detailed view of processes in real time **Rating:** 5.0/5.0 stars **Reviewed by:** José M. | Sales manager / support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about IBM Process Mining?** I like that it is excellent to discover each process and monitor it and draw various maps and thus improving workflow performance because it allows us to know the details in great depth and thus make the best decision. **What do you dislike about IBM Process Mining?** The interface is very nice, but i feel like it needs some improvements to make it look more modern. **Recommendations to others considering IBM Process Mining:** It can be easily implemented I recommend it. **What problems is IBM Process Mining solving and how is that benefiting you?** It has been in use for a long time and everything has gone smoothly, it allows to improve performance due to the monitoring of business processes and process mining operations and it is very efficient. ### 32. good tool to explore process mining **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about IBM Process Mining?** It is very easy to connect to our source systems using powerful scripts **What do you dislike about IBM Process Mining?** user interface can be improved. few of the tools like celonis and UI path can be referred. **What problems is IBM Process Mining solving and how is that benefiting you?** It is giving me end to end view of my process. ### 33. Efficiently derive data from our business models and processes **Rating:** 5.0/5.0 stars **Reviewed by:** Dave P. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about IBM Process Mining?** I like being able to streamline each process and improve the workflow in a unique way; it is reliable and easy to use and greatly facilitates the work; I like to use artificial intelligence and create deep analyses and study the process flows, extract data from them and make the best decisions. **What do you dislike about IBM Process Mining?** The board is not so intuitive, and some of its functions are somewhat complex and require someone skilled. **Recommendations to others considering IBM Process Mining:** It works wonders when it comes to process analysis, and I really recommend it. **What problems is IBM Process Mining solving and how is that benefiting you?** It gave us effective RPA and process mining solutions, and it is excellent and reliable. ### 34. IBM Process Mining the best way to see processes and improve them from one place **Rating:** 5.0/5.0 stars **Reviewed by:** Prashanthi R. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about IBM Process Mining?** I like being able to use it and analyze and see the flow of the process in a single screen where it shows efficient data and business processes in different groups, the intelligent algorithm can even extract data and give information to be more productive. **What do you dislike about IBM Process Mining?** Compatibility issues and some bugs when capturing data from different sources. **Recommendations to others considering IBM Process Mining:** Give it a try to see how good and useful this tool is in your daily needs. **What problems is IBM Process Mining solving and how is that benefiting you?** The old problems were solved because now, IBM Process Mining, provides end-to-end process monitoring and guarantees all the processes we have and their current state management. ### 35. Very functional and well established mapping tool for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about IBM Process Mining?** This tool is very powerful and reliable and easy to manage; it handles data mapping well and the features that make data mining perfect, and it is always very easy for us to make business decisions. **What do you dislike about IBM Process Mining?** I like its functions because it is a tool that gives good results. **Recommendations to others considering IBM Process Mining:** It adapts to all your possible needs; I recommend it because it is accurate and reliable for mining processes. **What problems is IBM Process Mining solving and how is that benefiting you?** It is a trusted data mining platform undergoing digital transformation, and business data mapping is amazing and has been our main tool at work. ### 36. Real-time process mining and maximum workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Edward S. | Sales And Marketing Specialist, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about IBM Process Mining?** I like it because it is efficient to take advantage of the data and it is complete, and it is a scalable tool that can be adapted to daily needs; it is efficient and fast; I really liked the ease of use and that all the processes are efficient. **What do you dislike about IBM Process Mining?** The features are nice and comprehensive, and I like everything. **Recommendations to others considering IBM Process Mining:** Improve agility and relationships with business processes, and get the most out of it. **What problems is IBM Process Mining solving and how is that benefiting you?** A mining and process management solution provides tracking of each task and can be a weapon to avoid errors. ### 37. Abracadabrant,mind-blowing and prosperous solution for process analysis and process mining. **Rating:** 5.0/5.0 stars **Reviewed by:** Amos S. | Air Traffic Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about IBM Process Mining?** IBM Process Mining is the most popular and dependable tool for carrying out process analysis in our organization. Ability to improve performance of workflow and business process is another key aspect of IBM Process Mining. Revenue generation and growth is a great advantage to highlight. This tool increases process efficiency and productivity through automation. **What do you dislike about IBM Process Mining?** So far,my experience with IBM Process Mining has been remarkable and I got nothing to do with negative vibes. **What problems is IBM Process Mining solving and how is that benefiting you?** Enables ease to identify business processes bottlenecks so as respond to root cause. Facilitate great process optimization. Ease to track and monitor the performance of business process. ### 38. Get a detailed view of your processes in real time with IBM Process Mining **Rating:** 5.0/5.0 stars **Reviewed by:** Krunal A. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about IBM Process Mining?** It is excellent for mapping, reviewing, and improving processes, and self-discovering processes, and drawing multiple maps that lead to better performance, which is an achievement in workflow control. **What do you dislike about IBM Process Mining?** For now, I have no reason to say that I don't like it because everything works. **Recommendations to others considering IBM Process Mining:** A great effective solution for process mining which is why I would recommend it to any large or small business full of processes. **What problems is IBM Process Mining solving and how is that benefiting you?** With the reliability of IBM Process Mining we can have a great experience using the instruments of monitors and simulation to complete an extremely useful package to improve the workflow. ### 39. IBM Process Mining allows you to visualize the analysis and performance of your processes **Rating:** 4.5/5.0 stars **Reviewed by:** Bhava S. | RPA Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about IBM Process Mining?** I like it because it offers a complete dashboard that allows me to visualize the performance of processes in real-time, and because it provides process notation capabilities, it is very intuitive, and I like how the workflow works with what we face at work. **What do you dislike about IBM Process Mining?** We have errors in the data capture from different sources, and sometimes it gives a problem and does not show complete information on the dashboard. **What problems is IBM Process Mining solving and how is that benefiting you?** We can visualize the performance of the processes and analyze the data and optimize the processes, and it resulted in a great increase in productivity. ### 40. Easy Analysis of Business with IBM Process Mining **Rating:** 5.0/5.0 stars **Reviewed by:** Radhamohan G. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about IBM Process Mining?** It has helped our organization by doing auto analysis of business processes and allows us to view procedures; It has an excellent user-friendly interface, It provides all information dashboard itself which makes it easy and time-saving, Its fully automated and provides efficient information and easy development **What do you dislike about IBM Process Mining?** There is no complaint while mining since it gives excellent results and easy automation with transparency **What problems is IBM Process Mining solving and how is that benefiting you?** After analyzing processes, we have improved many problems; analysis of the database helped us to improve more precisely, Overall Productivity of the company has been increased ### 41. The perfect data mining solution that provides the best analysis **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Support engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about IBM Process Mining?** I like it because it's good for better and reliable workflow, it allows us to track processes, and it's awesome when it comes to mining because it offers the best features for our needs. **What do you dislike about IBM Process Mining?** It has been the best process mining and digital transformation tool that we could find, and therefore, I have no dislike. **Recommendations to others considering IBM Process Mining:** You should definitely try this process mining tool for your company. **What problems is IBM Process Mining solving and how is that benefiting you?** This tool is good, and we have been able to live a digital transformation, and the experience has been excellent with data mining. ### 42. IBM Process Mining - map, review and improve processes **Rating:** 5.0/5.0 stars **Reviewed by:** Janice H. | Data Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about IBM Process Mining?** I like it ease of use and modularity. It is a cost-effective and efficient tool, it is easy to integrate, and it is good for data mining, and it makes work easier. **What do you dislike about IBM Process Mining?** There is no problem, only that the configuration is quite difficult at first. **Recommendations to others considering IBM Process Mining:** If you want to innovate your business and drive data and make the right decisions, this is the data mining tool that will rock for you. **What problems is IBM Process Mining solving and how is that benefiting you?** It is excellent this tool allows me to analyze data and map and improve processes. ### 43. An unparallel next gen technology that can transform business processes like anything **Rating:** 5.0/5.0 stars **Reviewed by:** vaibhav t. | Operations Excellence Lead - GBS, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about IBM Process Mining?** Process explorer that gives you indepth insight on how your process transactions are flowing from one activity step to another.Combining the task mining data with process mining is the best feature i can think of in process mining space as of now **What do you dislike about IBM Process Mining?** unavailability of Conformance check feature which is available in Celonis **What problems is IBM Process Mining solving and how is that benefiting you?** I have been using the same in Invoice to Pay sub process of S2P end to end in my organization. Able to identify invoice processing bottle necks using KPIs such as right first time, OCR accuracy level, paid on time, vendor debit balance and Invoice life cycle to name a few. ### 44. Does the Job fluently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about IBM Process Mining?** Easy to configure, lot of customizations available configurable widgets and charts **What do you dislike about IBM Process Mining?** Doesn't feel premium. Should have worked better on the UI **What problems is IBM Process Mining solving and how is that benefiting you?** Digital Transformation , Process Optimization. Benefits realized are improved process performance ### 45. Excellent tool to discover processes and make the right decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Ana R. | Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about IBM Process Mining?** I liked this tool because it is great and the integration was easy, and made it easy to extract data and processes, and it is also easy to customize according to our needs. **What do you dislike about IBM Process Mining?** I do not present any problems so far, and that's why I like everything. **Recommendations to others considering IBM Process Mining:** It is the best data mining solution that will help you a lot in your company. **What problems is IBM Process Mining solving and how is that benefiting you?** It offers deep knowledge of technology and enables data mining and deep process insights to get the best idea and make decisions with ease. ### 46. A nuclear bong and Scottish missile application for process analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Godfrey M. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about IBM Process Mining?** IBM Process Mining has a very nice and responsive interface. Supports suitable analytical skills for business processes. Since we implement IBM Process Mining, it has stabilized workflow in our organization. **What do you dislike about IBM Process Mining?** Until today, i haven't found any challenging issues while using IBM Process Mining. It is a solid software for business process automation. **Recommendations to others considering IBM Process Mining:** Yes i highly recommend IBM Process Mining. **What problems is IBM Process Mining solving and how is that benefiting you?** The customer support team is readily available 24.7.365. Has a clean UI. Provides high security. Simple to learn and use. IBM Process Mining has a friendly pricing terms which makes it affordable. Has a very informative dashboard. ### 47. IBM Process Mining the best data mining and business process tool that delivers good results **Rating:** 5.0/5.0 stars **Reviewed by:** Fabrizio B. | IT Department / Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about IBM Process Mining?** I really like the control panel because it looks complete and allows us to visualize the analysis and performance of the processes and is capable of transforming our company by automating the workflow easily; I liked how it improves the precision in each process and is very intuitive and easy to work with. **What do you dislike about IBM Process Mining?** I still do not find any kind of defect or something that I do not like. **What problems is IBM Process Mining solving and how is that benefiting you?** Performance analytics and process mining are much more reliable and allow data to be quickly analyzed and a constant balance archived. ### 48. The best of business automation **Rating:** 4.5/5.0 stars **Reviewed by:** Vicente C. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about IBM Process Mining?** it shows the entire process in one place, as for my human resources industry, job creation to hiring is a complete process that can be visualized in one place and with animation, I can visualize the entire process **What do you dislike about IBM Process Mining?** did not like anything about this software because it streamlined all the work processes **What problems is IBM Process Mining solving and how is that benefiting you?** led to increased production and the availability of more information on better performance. I have not encountered any cases of our applications failing since we deployed this product. ### 49. Powerful to leverage existing business data with a single tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sjill E. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about IBM Process Mining?** A great mapping solution that is easy to use and has very powerful and scalable functions, and the user interface is intuitive, which allows you to work calmly with the tool, giving the necessary analysis in each task is vital and fast. **What do you dislike about IBM Process Mining?** I have never seen its downsides, and that is why I realize that it is effective and flawless. **Recommendations to others considering IBM Process Mining:** It is the most accurate process data extraction tool you can find. **What problems is IBM Process Mining solving and how is that benefiting you?** It is an essential tool for complete analysis in general, and it gives good results. ### 50. The best solution for process analysis and improve workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Terry S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about IBM Process Mining?** What I liked the most was the user interface and how easy it is to analyze processes to improve workflow and increase revenue growth. Everything is very fluid, and the dashboard gives details in great depth and without losing any type of important information. **What do you dislike about IBM Process Mining?** I'd like to see improvements in performance and features because it tends to be slow at times. **Recommendations to others considering IBM Process Mining:** Of course, if I recommend it, it's a great, easy-to-use tool, and it will come in handy. **What problems is IBM Process Mining solving and how is that benefiting you?** Increase efficiency and revenue and help track processes and improve analytics. ## IBM Process Mining Discussions - [How do IBM Process mining improves operational excellence](https://www.g2.com/discussions/how-do-ibm-process-mining-improves-operational-excellence) - 1 comment, 3 upvotes - [View IBM Process Mining pricing details and edition comparison](https://www.g2.com/products/ibm-process-mining/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+21%3A25%3A09+-0500&secure%5Bsession_id%5D=058ac566-b385-4aa1-8cec-0b17a86c5aa7&secure%5Btoken%5D=f0629b9436a87462fc4931aaabc63b5d3405cfeea772954777ec7e011d032d4a&format=llm_user) ## IBM Process Mining Features **Process Management** - Process Library - Collaboration - Integrations - Execution Management **Process Analysis** - Real-Time Process Analysis - Process Notation - Process Mapping **Automation** - RPA Integration - Application Development **Generative AI** - AI Text Summarization **Agentic AI - Process Mining** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top IBM Process Mining Alternatives - [Celonis](https://www.g2.com/products/celonis/reviews) - 4.5/5.0 (286 reviews) - [UiPath Process Mining](https://www.g2.com/products/uipath-uipath-process-mining/reviews) - 4.5/5.0 (73 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,137 reviews)