IBM Process Mining Reviews & Product Details

It has the capability to streamline the business process by discovering the channel, monitoring the process, and producing accurate results through collective knowledge and event logs. It addresses all kinds of anomalies, defects, or inefficiencies to adhere to the best practices. IBM as a tool is very mature and technically advanced that can be highly trusted and relied on. Review collected by and hosted on G2.com.

Its implementation process is painstaking that requires a lot of hassle and determination as this is a complex solution to amalgamate in the existing environment. There is also a lack of community documentation that makes it difficult to browse and retrieve use case related solutions. Review collected by and hosted on G2.com.

The best feature I liked in IBM process mining is the integrated automation capabilities such as robotics and process modeling, which help reduce efforts while performing process mining activities. It helps to track the process and provides insights that allow us to make well-informed decisions. The dashboard offers good insights and is visually appealing. The 24/7 support team is a plus. I also liked the idea of providing a 30-day free trial as part of their Product Led Growth (PLG) initiative, which allows users to have an excellent hands-on before they buy the product. Review collected by and hosted on G2.com.

The one thing that the IBM team could consider certainly is the cost. The pricing may not be affordable for many. A suggestion would be to develop tiered features based on pricing, like basic features and enhanced and advanced versions. A reasonable effort has been put into providing documentation, but it has to be user-friendly for better understanding. Review collected by and hosted on G2.com.

Nothing is more powerful and capable of handling a lot of complex processes than IBM Process Mining. This exceptional solution provides us with a lot of features that help us improve the processes for our company and our clients. The team at IBM Process Mining is helpful, and they have been able to handle all of our requests, including upgrades and changes to the systems of our clients. We have been able to improve the performance of their operational processes in a magical way that enables us to cut operational expenditures while also improving our clients' workflows. They are now able to quickly respond to customer issues and concerns as well as customer feedback with fast reactions while the operation is running smoothly with reduced costs and saved money. This allows us to give them the superior service that they really deserve. Review collected by and hosted on G2.com.

Sometimes during the implementation we encounter some obstacles with complex steps and configurations, but when we turn to the support they help us get over it, but it takes time. The dashboard is very user-friendly. However, they need to improve the user experience and the performance. Review collected by and hosted on G2.com.

The fact of continuously optimizing business processes in a simple way. It can be used to quickly discover automation opportunities when starting a journey. Review collected by and hosted on G2.com.

I still have nothing to complain about regarding the subject, as it immensely increases its strategic potential. Review collected by and hosted on G2.com.

The usability is friendly, I was able to discover several insights about the process I analyzed. Review collected by and hosted on G2.com.

As with any data mining tool, it is necessary to perform data processing before using the tool. Review collected by and hosted on G2.com.

One of the best features we really like in IBM Process Mining is the data visualization algorithm and the way it generates all processes from our different departments in one place to simplify it for us to collect all the data we need is such a genius function, We also like the IBM's advanced Machine Learning engine they developed in Process Mining, It's capable to give us the predictions to find out if there will be any delay in that case or no and the reason why this could happen. Review collected by and hosted on G2.com.

The documentation really needs to be more clearer and detailed for the first-timers to help them get started without surfing the Internet for help, My team needed a lot of private-sessions to just get started/ Review collected by and hosted on G2.com.

Provide a way to build objective indicators to identify processes that are candidates for improvement and automation. Review collected by and hosted on G2.com.

It can lead to errors regarding the need for human intervention in the stages of process discovery. Review collected by and hosted on G2.com.

Logging data, finding data mining patterns, monitoring, and digitally representing processes to develop for businesses. It also helps in optimizing business criteria and pipelines. Review collected by and hosted on G2.com.

Currently, I didn't find any but if there's a requirement I will definitely share that with the firm through chat or email, or any other communication media that is possible and available. Review collected by and hosted on G2.com.

It did the job as described. Plus, it did not need a herculean effort to configure it. The interface is pleasing, which led to an ease of use. The use of AI made it simpler as there was no repetition. I enjoyed how it permitted the monitoring of processes. The USP of the product is the automation and that's why it got a vote from me. Their use of data analytics to allow the workflow is what appealed to me as well as it made us understand it better. Review collected by and hosted on G2.com.

The biggest issue I had is the pricing. It's unfortunate that this is more than what one can afford. There should be a lower price range. The other issue I had was that their documentation was sub-par. Review collected by and hosted on G2.com.

We are deeply in love with the power of IBM Process Mining machine learning-based engine and how it's able to provide us with predictions to know if that case is likely to be delayed or no and the main reasons why, We were able to act in the most difficult circumstances through the great amount of the detailed information we gained from the interactions between relevant data and process activities. Review collected by and hosted on G2.com.

All of us were too bad at the beginning because of the high level of complexity and the lack of onboarding guidance or the documentation at all, It needs more attention from the great support team of IBM, They were always there and I appreciate their help but better documentation means less support tickets. Review collected by and hosted on G2.com.