It is great for internal use to share SOP and other information needed to manage client informations for MSPs. Intergrations with most PSA make it easy to keep information synced across multiple platforms. Everyday use from computer or mobile app for all technicans makes this an ideal and needed toolset. Customer support is always quick to respond and aid in any implementation.

Mobile app can be a little clunky but it is quick to figure out how to navigate it.

Hudu helps to unify our SOP and documentation for all clients in one place.

Pricing and Support is great. Always getting great support

none so far. Our experience using Hudu in the last 4 years has been great

Sharing password no longer needing using plaintext by email

I like the layout of Hudu's UI, which makes it user-friendly. I appreciate the amount of features and customization options available, which provide flexibility to suit different needs. The rate of new feature rollouts is impressive, and features like the New Hudu Radar keep the experience fresh and exciting by offering new ways to manage our clients' networks. The initial setup was pretty easy, which was a relief. The price and features were key reasons for switching to Hudu from IT Glue, and I'm pleased with the decision.

Maybe on the Home page of a client's page I could pin certain passwords or pages that I often go to for that client. And it would be nice if each technician from my team could do the same but for what they want.

I use Hudu for documenting IT systems, managing passwords, configurations, and sharing documentation with clients and IT support staff.

Hudu makes it easy for our team to share passwords and knowledge. We have been able to cut down on "tribal knowledge", which makes onboarding and offboarding team members much more smooth. It is a powerful tool that is really what you make of it, allowing you to decide how in depth you want to go or in what ways you want to use it. I particularly like that you can export the entire system for an easy handoff. We periodically export a handoff document (which ends up being hundreds of pages) and put it in an envelope with a tamper evident seal, and place that in a fireproof filing cabinet, as well as a second copy offsite. In the event that something unthinkable happens to myself, my team, or our physical facilities, I am confident that this document would help get our company infastructure back up and running quickly and smoothly.

Some of the features can be difficult to utilize. Some of the integrations are less flexible. While it is extremely open and will let you customize or make of it what you want, that can be a blessing and a curse since it takes some time to really discover how you want to use it. Some more guided tutorials and templates would be helpful (there are some, but more would be nice).

Hudu helps keep our documentation centralized. Hudu ensures that we have one central place for information, and if it isnt in Hudu, it isnt official.

Personally, ease of use is probably my favorite feature of Hudu. The navigation is pretty simple, and with each update, it seems to get easier to find what I need. It seems the developers truly have their finger on the pulse of what users need and want. While I have come across a few issues and difficulties with configuring things exactly how I would like to see them, the process overall has been great, and support has been excellent, expedient, and, most often, very simple to deal with. We utilize Hudu on a daily basis. This has become absolutely indispensable to our operation.

Least helpful feature for me, is the mobile application. The mobile application is not very intuitive in my opinion. It's difficult to locate and move between folders, and different options within Hudu. Another factor I do not like, is that with an API key, it seems stored passwords could be exported in plaintext. Leaving valuable and important details that may be stored vulnerable to relatively simple attacks, if not properly configured or considered. I would really like to see further security measures in terms of the Password Vaults. Self-hosted setup, we ran into some hiccups along the way, but it's been some time since our initial configuration, to be fair.

Hudu actually solved a problem we had long standing, that was a mixture of bad habits, and if I'm being totally honest, bad employees in the past. Hudu allowed us to have a central repository for vital troubleshooting, networking, and overall client documentation that is easily accessible, and easy to properly export when the time comes for a client to part ways. Having this software has saved me countless moments of frustration that used to occur regularly due to documentation with no formatting that was very difficult to read, utilize, or even understand at times. Hudu helps our technicians easily document steps they have taken to resolve problems that you may not see every day, creating an invaluable resource of documentation that can be accessed internally or even by the customer to limit tickets surrounding issues that are easily manageable for the end user to solve for themselves.

Hudu is a very robust tool overall. I love being able to search across multiple clients to find the password or asset that I'm looking for.

I do wish more advanced ui customization was simpler, but i'm only saying that because I have to give a dislike.

We have been using Hudu as the "Master of Truth" when it comes to documenting everything about our clients IT infrastructure. Hudu is able to bring everything into one central repository and display the information in an easily searchable and digestable format.

Price compared to others, Integrations, support, reliability, ease of use.

not much really, I haven't encountered major issues that would put me off.

We paid a lot for a previous documentation tool, much to our surprise when we found Hudu was way cheaper and worked better, no more waiting for 5 seconds to copy a password (IYKYK)

Hudu has been one of the best documentation platforms we have used to date. The GUI is very user-friendly, easy to navigate, and easy to organize data for clients. Password management has been a breeze and is by far the most used feature. Being able to add MFA records to password entries is a life and time saver.

No major dislikes. Any of the previous issues we had with the platform have been resolved through roadmap additions.

Providing secure platform for password management, our KB documents, location specific data, and network mapping.

It has an app that uses less processing than the browser version. Very easy to navigate.

It does not have a back button when using the app. I get somewhere and then have to go back to the beginning to get to a previous page

It allows one central location for documentation and password storage

The producted is easy to use and highly customizable. Which are two things you dont see together offten. HUDU in are company is Part of everyday use for supporting our customers. The Features are always being updated and being improveced the intergrations with our PSA and RMM make keeping everything updated easy.

Unifi intergration is only for one Controler

Keping our documtation is one place and being able to link it to passwords, servers, Applcationg etc.