I like that Hudu continues to innovate with their platform and creates beneficial updates for IT

I dislike how great Hudu is! Making us IT folk enjoy IT documentation.

Hudu is solving missing documentation gap and gold standards so we know how to design best practices

The good thing about Hudu is having everything in one place. The best thing about Hudu is being able to define everything!

The only thing I dislike about Hudu is the granularity of the admin controls, it would be great to be able to really drill down to who has access to what.

Hudu centralised all of our passwords and documentation. It’s been incredible to fill out. It’s something That we would be lost without.

Easy to use and understand the web interface.

I can't think of anything. I couldn't get to the iphone app but had to simply enable access to it.

Need a secure easy to use password manager...it works!

Hudu has been a game changer for our documentation process. It’s packed with useful features, but still feels fast and lightweight. Everything from asset tracking to KBs is easy to use and intuitive. It’s helped streamline our internal processes and made our team more productive across the board.

The processes functionality needs some work. It's decent, but leaves us wanting more. We ended up ditching it entirely and using our PSA's checklist functionality.

Hudu has helped us get all of our documentation in one place, which has made a big difference for our team. It's eliminated the mess of scattered notes and inconsistent records, and having everything organized and easy to find has sped up support and onboarding. The built-in structure keeps things consistent, and the integrations save us time. Overall, it’s made our team more efficient and less reliant on memory or guesswork.

It's versatile, it automates documentation, integrations are almost endless. The self-hosted version also let's you update when you can and the multiple updates are also very helpful. It's very easy to use and support is very fast to respond and fix issues on the first tries

Database backups are a little complicated and can't really be tested, in some cases imports will be doubled instead of bypassing the one already there

Having a well-structured password management system and having a portal for clients prevents from sharing passwords via excel sheets or emails.

Simple interface making it easy for users to navigate and bolt load of features that suit our needs.

Been UK based responses times can be slow for support requests.

Helped the business massively with a central location for documentation

Hudu is an easy to use tool with a logical interface.

There have been a few bugs, but they're quickly addressed when raised with support.

As an MSP, we require quick and simple access to a lot of information, and the ability to share it with teams internally. Hudu allows us to securely share data with out staff, and easily locate information we need to support our clients.

-Ease of use platform designed to make professional's lives better while maintaining security

-Straightforward templates to help create an organized environment for your organizations documentation

-Access Control

-2FA abilities

-QR code for OTP integration

Individual user costs. I would prefer to have an organizational pricing model and not a user subscription fee. This would be the only reason I would push colleagues away from Hudu.

Acting as our number one source for password management makes it easy for us to work across multiple systems in a very quick way while maintaining a high level of security throughout the day.Organizing our server racks and maintaining expiration dates of subscriptions and website certificates allows us to have confidence an hour documentation.

Hudu brings all our IT documentation, passwords, SOPs, configs into one clean, organized hub. It’s fast, searchable, and easy to use, which means my team isn’t wasting time hunting for info. The permission controls, versioning, and structure make it perfect for maintaining security and consistency across our MSP.

There’s no native integration (yet) with ConnectWise ASIO RMM, which means we can’t automatically sync assets, device details, or site data into Hudu. We’re stuck doing manual updates or building custom workarounds, extra friction for an MSP that lives on current data. I’d love to see a supported, bi-directional integration.

Hudu eliminates the problems of managing documentation across multiple tools. It gives us one secure, structured place for SOPs, credentials, client info, and internal processes

Hudu gives us what we need to resolve tickets quickly. Everything’s in one place—credentials, assets, documentation—so we’re not jumping between tools or tabs. It’s made a noticeable difference in how fast and effectively we can handle support.

When we link items together, the relationship doesn’t always show up right away on the other end, which can be confusing. It works eventually, but it feels clunky in the moment.

Hudu helps us keep secrets secure and easy to share with clients when needed, without resorting to messy workarounds. It also lets us document what actually happened during a job—not just what we planned—so we have a clear record to look back on.

Project closeouts are a lot smoother now too. We can drop everything the client needs right into their portal, so they’re not chasing us for info after the fact. It’s cleaner, more professional, and saves everyone time.