Secure and they update it often and support is great. I have used it for years. It is very easy to get started on and very intuitive.

Some API things are limited, Hudu is also a little resource heavy

All of them! Couldn't imagine keeping customers passwords in anything else

Fully customizable, which allows it to work for any business.

There is no offline mode, would be so much better if I could cache pages before going onsite.

Having a centralized documentation center allows me easily hire staff without having to dig through excel sheets and word docs for information they need access to.

It was very intuitive to configure and use, plus we've had a fantastic support experience. I can always count on quick responses to my questions.

Some of the integrations have been hit/miss, but for the most part the ones we actually need work well.

We previously used OneNote for our SOPs and keeping them in order was a nightmare, but Hudu has helped us clean up that mess.

It does exactly as featured, integrates well with other software, easy to use and is part of our everyday life.

Nothing really, its a great product, nothing to dislike.

Providing a single pane of glass for all documentation for our MSP.

Password and TOTP management just works perfectly. This is what we bought Hudu for and it just works. The password sharing option so that you can securely pass passwords to clients or external people comes in very handy.

Takes some time to get assets and other self-designed things the way we wanted. When we started, there weren't a lot of great templates, but there seem to be more available now.

We needed a secure password manager that all of our techs could easily use. Works great -- including the surprisingly well done mobile app. All of the other features are bonuses that we also love especially the website/domain/SSL monitors.

We can access all critical data for all customers in 3 clicks or fewer. It has a huge number of incredible features that help us every day.

Nothing. Apparently I have to put 32 characters in this box to tell you this.

Our critical passwords, documentation and internal KB articles were in multiple different locations. Now they’re in one.

My business is in the early startup phase and I needed a reliable and secure place to store my documentation, assets and passwords and for the monthly price, you cannot beat the value of Hudu. I'm still just scratching the surface of what Hudu can bring to my new startup, and I expect to be using it for a long time to come. I did appreciate the quick start up time of my Hudu tenant too.

Took me a little bit to find my way around the gui, especially building specific asset types.

Hudu increases my productivity by organizing all of my client data and presenting the data in such a way that I can find what I'm looking for quickly.

Hudu Docs has completely transformed the way we manage and share documentation. Its intuitive interface and powerful integrations make organizing knowledge effortless. The platform’s reliability and customization options have made it an indispensable tool in my workflow.

I have yet to find something I dislike about Hudu.

Hudu solves the problem of scattered and inconsistent documentation by centralizing knowledge in a structured, easily accessible platform. This has significantly improved my team's efficiency, reduced onboarding time, and ensured critical information is always up to date and at our fingertips.

Our team has been using this IT documentation platform for over a year, and it has quickly become one of the most valuable tools in our environment. The interface is clean, intuitive, and extremely well-organized, making it easy for both new and experienced technicians to find exactly what they need.

The flexibility in structuring documentation—whether it's SOPs, network diagrams, asset information, or knowledge base articles—has dramatically improved our workflow. Version control, rich text editing, and built-in search are all fast and reliable. We especially appreciate the role-based permissions, which allow us to securely share documentation with different teams without worrying about data exposure.

Integration with our existing tools was smooth, and the platform’s automation capabilities (such as asset syncing or configuration documentation) save us hours every week. Support has been responsive, friendly, and knowledgeable whenever we’ve had questions.

Editing configurations through the mobile app could be improved

It allows me to maintain clean, neat configurations

Hudu offers an incredibly clean and intuitive interface that makes IT documentation easy to manage and navigate. The customizable asset layouts and built-in SOP templates save time and help standardize documentation across clients. Integrations with RMMs and PSAs (like ConnectWise and HaloPsa) are seamless, and the password manager is secure yet user-friendly. The ability to white-label and offer client-facing portals is a big plus.

The mobile experience is lacking and needs refinement for better usability on the go. Also, some built-in features like backup management and documentation versioning could be more robust. API coverage is decent but could benefit from more endpoints and documentation.

Hudu solves the problem of scattered and inconsistent IT documentation. Before Hudu, key information like passwords, SOPs, and asset details were spread across different tools and spreadsheets. Now, everything is centralized, searchable, and structured, which reduces onboarding time, improves team efficiency, and minimizes errors during support. It also helps maintain standardized processes across clients, which is critical for scaling our MSP operations.