I like the simplisity of it and the fact that it is rightly priced. The road map is great to know what the team is working on and I've seen some great features come out!

Sometimes the billing messes up but it never interferes with day to day operation.

The solution of Hudu is giving me a single place that I can organize and manage all of the important documentation with not only new employees that I bring on, but also with the client.

Accessibility is probably the best thing. It is easy to navigate and figure out, I would say it is about 95% intuitive.

It is also easy to structure content. That it can be integrated with countless other systems has been beneficial.

The requirement for licensing in order to be able to properly navigate all of the content.

It is very offputting that the Portal does not have a search feature. The only search feature I was able to find was for passwords, which is better than nothing, but it effectively makes Hudu useless for anyone in my organization that has no license. This means the portal, while a good idea, is useless.

Document history tracking. The ability to share documents/articles externally has been a boon. Having a centralized repo for all documentation.

Acknowledgeing the fact that I'm building a greenfield site, Hudu has been phenominal at ensuring all the knowledge I'm buillding is connected and available moving forward. Great knowldgebase capability, and decent support documentation too.

I particularly like the fact that asset building is in my own hands, and how it works for me is how I can build it.

I'm building an infrastructure from scratch, and Hudu is in daily use for me.

A few more templates for assets would be useful.

A central knowledgebase for everything that is being built. Assets, procedures, connections, locations and all of the above. In one place.

- Ease of navigation of the UI

- Customisation of UI

- Responsiveness

- Integrations working with no isues

- Very easy to implement

Cannot add draw.io/visio diagrams

Cannot add word documents directly

documentation organisation and ease of access is the main feature we make use of

seperating customer information makes things easy for MSPs

Hudu makes it easy to organize and keep track of all client information

The lack of a mobile app, it would make it easier to access client info on the go

It ensures that all client info is up to date and easy to access

I love that I can search for any password or KB i'm looking for without having to dig through folder after folder

The connection with ScreenConnect has to be reauthorized ALL the time

Keeping better track of the passwords that we need on a daily basis.

Switching from Passportal to Hudu was a game-changer for us. Hudu offers an intuitive interface and robust security features, making password management effortless and secure. Its seamless integration with various platforms is perfect for MSPs, and the secure password sharing enhances team collaboration. Compared to other applications, Hudu truly stands out as a godsend. Highly recommended for any MSP looking for a reliable and efficient password management solution.

Only downside is that I have to submit a ticket everytime I want the latest release, other than that I'm a happy chap!

Keeping track of clients documentation

Ease of Use: Hudu’s layout is streamlined, minimizing the learning curve and allowing teams to get up and running quickly.

Fair Pricing: Compared to some of its competitors, Hudu is priced fairly, providing excellent value for the features it offers.

Security Benefits: One of the standout advantages is the isolation of documentation from Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) systems. Unlike IT Glue, which integrates with these systems, Hudu’s isolated approach can enhance security. This separation means that if someone gains unauthorized access to one system, they don’t automatically gain access to your documentation as well.

Integration Limitations: For those who prefer tight integration across all systems, Hudu’s lack of direct RMM and PSA integration might be seen as a disadvantage. However, this is a trade-off that prioritizes security over convenience.

For MSPs who prioritize security and efficiency in their operations, Hudu is well worth considering. It strikes a balance between ease of use and robust security measures, ensuring that your documentation is both easily accessible and well-protected.

Painless setup (I went for cloud hosted) and once the integrations are in and running (which takes a little bit of trial and error) you've got a super powerful platform for your team's documentation. We use this on an almost daily basis, and now have created some links from our PSA that directly reference Hudu articles, or folders.

There doesn't appear to be any version control or revision history, which is a shame and is disappointing. It has a password manager built in and has browser extensions but you can still see and therefore copy out the passwords, would be better if it behaved a bit like Bitwarden.

We didn't have a proper documentation platform before we had Hudu. We operated using OneNote and some fairly good integrations with our PSA, but nothing that was properly intelligent. Hudu plugs the gap between an expensive and unnecessary IT Glue subscription (Kaseya, ugh) and having everything disorganised or a DIY knowledgebase.

Hudu has a lot of features but with a little polish could be amazing.

The customisability of it is perfect for IT Techs. The fact the asset layouts can be created however you like with the options for rich text format etc means its very integration friendly!

So easy to setup and use. The support is quick and efficient when help is needed.

We use it as a daily driver for client documentation and it works effortlessly!

Due to it being newer and not as widespread as it's competitors counter parts, the integrations are still in the process of growing.

The search can be a little problematic at times. It requires three characters to be typed before it will start correctly searching for what you're looking for. Would be nice if there was a way to keep the comprehensive search box ticked when looking for specific documents or logins.

It helps us solve the problem of needing quick references, documentation and safe storage of client related logins. It's quick and efficient to find this information and the customisability allows us to display the information in a way that is quick to read and easy to adapt. Massively improving response times and overall learning of the clients setup etc.