I like how HubSpot Service Hub keeps customer conversations, tickets, and customer information organized in one place. It makes it easier to track issues, follow up with customers, and provide consistent support without having to manage everything across multiple systems. Review collected by and hosted on G2.com.

the live chat features, I dislike it shows with all other tickets Review collected by and hosted on G2.com.

Everything our service team needs in one place. Makes data tracking easy and consumer experience seamless. We can easily handle thousands of tickets seamlessly. Review collected by and hosted on G2.com.

The system often has glitches and is down for hours at a time at least once a quarter. Review collected by and hosted on G2.com.

It helps me create tasks to track the team’s work and make sure follow-ups don’t get missed. Review collected by and hosted on G2.com.

Sometimes, registering activities can take a bit of time, depending on how much work we have. Review collected by and hosted on G2.com.

I like that all our team members can respond to tickets and they are tracked in one centralized place and associate to contact records. Review collected by and hosted on G2.com.

I wish it showed live data of other teammates working in HelpDesk. Our team assigns themselves to tickets but we end up with duplicate responses when this is missed. Review collected by and hosted on G2.com.

Super easy to set up and has lots of AI features to make servicing customers even more efficient. Review collected by and hosted on G2.com.

I wish the automations were more seamless. Our Claude integration seems to fail a lot. Review collected by and hosted on G2.com.

The seamless integration with the HubSpot CRM, which provides a unified view of customer history and allows for efficient, automated ticketing and personalized support. Review collected by and hosted on G2.com.

The high cost of advanced features and the steep learning curve required to master complex automation and reporting tools. Review collected by and hosted on G2.com.

It really helps me keep track of emails and see what stage they’re in. It also makes it easier to assign tasks across different teams and individual team members when we’re dividing up the workload. Review collected by and hosted on G2.com.

It doesn’t always refresh straight away after someone has actioned something, so sometimes a task can end up being done twice if it hasn’t updated yet. Review collected by and hosted on G2.com.

HubSpot is very easy to use, I can say intuitive! Review collected by and hosted on G2.com.

The only thing I would change is the "stillness" of some tools, such as the email templates. Review collected by and hosted on G2.com.

The ability to have all my contacts information integrated into their inquiries. Moving my team from a separate system used for inbox makes our data more robust Review collected by and hosted on G2.com.

More option for folders would be helpful for us as we have multiple inboxes Review collected by and hosted on G2.com.

I like hotspot service hub Schipp well name is Clint and Review collected by and hosted on G2.com.

Sometimes people in my company have difficulty using the tool Review collected by and hosted on G2.com.