Hub Reviews & Product Details

HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where employees feel valued and heard, moving away from traditional, cumbersome communication methods to foster a more vibrant company culture. HUB is specifically tailored for HR, Marketing, and Communications teams, providing an intuitive interface that simplifies knowledge management and promotes collaboration. 🎯Perfect for growing teams and Mid-Sized organisations, HUB serves as a comprehensive tool that can be easily customized to meet different business needs, such as employee intranets, client portals, and franchise networks. It effectively addresses common challenges faced by organizations, including information overload and ineffective communication channels. By offering a centralized platform for news updates, people directories, polls, and forms, HUB streamlines the flow of information, reduces email clutter, and encourages two-way feedback between teams and management, ultimately enhancing workplace communication. 💪HUB offers a robust set of features designed to meet the diverse needs of its users. These include one-click single sign-on, multi-site environments, custom branding, and user alerts. Organizations can create a tailored experience for their employees through content personalization and smart tagging, ensuring that the right content reaches the appropriate audience. Additionally, HUB provides over 20 management reports that track site usage and engagement levels, allowing organizations to assess the effectiveness of their intranet and gain valuable insights into employee interactions with the platform. 🌳A notable aspect of HUB is its commitment to sustainability. Operating on low-carbon servers powered by renewable energy, HUB partners with the reforestation charity One Tree Planted to plant 50 trees for every HUB sold. This initiative not only supports environmental sustainability but also contributes to community-based reforestation projects, making HUB an appealing choice for organizations that prioritize corporate social responsibility and wish to make a positive impact on the environment. 🚀With secure Google Cloud hosting, unlimited data storage, and award-winning customer support, HUB positions itself as a reliable partner for organizations seeking to maximize the long-term value of their intranet solution. By focusing on user engagement, sustainability, and effective communication, HUB stands out in its category, offering a comprehensive solution that meets the evolving needs of modern workplaces.

Product Website

Seller

Pancentric Digital

Discussions

Hub Community

Languages Supported

Czech, Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

Overview by

Clare Willson (Digital and Product Marketing Manager at Pancentric Digital)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Hub Media

Responsive intranet solution, accessible on any device

Create a custom hierarchy of folders to store your information and resources.

Create dedicated areas for specific department or group resources, with useful, relevant links and supporting information

Hub Demo - Employee Engagement and Wellbeing

Polls and Surveys help you gauge engagement and wellbeing, while Kudos Sharing tools help bolster team collaboration and morale

Find people with ease in your Contacts Directory, with Personal Profile pop-ups.

Get the latest news in your News Feed, with Channels to organise and target your content to different audiences.

Introducing HUB - an easy-to-use employee intranet designed to make life easier and smarter for SMEs, while championing affordability.

Discover how HUB can help you deliver a better employee experience

See how customer SBTC launched their new HUB intranet to team.

See how HUB's flexi-width layouts work, alongside news feeds, contacts directory and more

Louise from Academics speaks to HUB's Head of Marketing Clare, to say how HUB's intranet has helped transform the company culture at their organisation, and helped streamline their everyday tasks.

Official Downloads

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Brian S.

General Manager

Small-Business (50 or fewer emp.)

5/21/2025

"Great system, easy to use and friendly team always happy to help!"

4.5/5

What do you like best about Hub?

It's easy UI and ability to flex to what we need. I'm no tech wizard but find it very easy to build exactly what i need. Whenever I have a problem the team also are very happy to help ASAP. We’ve now had it for coming up to a couple years and we’re still getting the benefits of the platform for our business today! Review collected by and hosted on G2.com.

What do you dislike about Hub?

Only 1 very small thing… It doesn’t link dropdown answers on a form. It would be great if when one option is selected it can change the next list of dropdown options. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thank you so much for your thoughtful review! We're thrilled to hear that Hub’s easy-to-use interface and flexibility are making a real difference for you, especially without needing to be a tech expert. It's great to know our support team has been there when needed. We appreciate your feedback on AI — those are areas we're actively exploring to bring even more value, and we're hoping to launch some AI features later this year. Excited to see how you expand Hub across your teams and for client use!

Asha Margaret A.

Marketing Manager

Small-Business (50 or fewer emp.)

12/17/2025

"Hub: Intuitive, Engaging, Connecting Teams Effortlessly"

5/5

What do you like best about Hub?

Hub is absolutely brilliant, and I am very impressed with the user experience. It’s intuitive, easy to navigate, and simple to explore. The forms make internal communications clearer, more transparent, and faster. I also enjoy the variety of features like news and polls which are easy to use and encourage everyone to get involved. And collaborating with Martin was a fantastic experience. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Hub is excellent overall. One area for improvement could be adding more customisable template options. I believe the success of Hub depends on full participation from all staff members to keep it lively, engaging, and valuable for everyone. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

Hub provides a central location for all important department documents, ensuring everyone has access to the latest versions. It also helps connect employees across different locations, making it easier to welcome new team members and stay in touch with colleagues. Additionally, the forms we currently have in place have reduced the number of internal emails, making communication more streamlined, improving efficiency, and keeping the entire team better informed. Review collected by and hosted on G2.com.

Richelle K.

Administrative Manager

Mid-Market (51-1000 emp.)

2/18/2026

"Simple, Clean, and Intuitive—Easy to Build and Administer"

5/5

What do you like best about Hub?

As a user, I really appreciate the simple, clean look and layout. As an administrator, it’s just as easy to work with—building things is straightforward and very intuitive. We were also really impressed with the level of support from the Hub Team. Normally, you would see support die off once the sale was done and the platform built, but the Hub team continues to be incredibly responsive to all of our queries and requests. Fantastic product, amazing team! Review collected by and hosted on G2.com.

What do you dislike about Hub?

I wish it was easier to change the visuals or themes for the customer. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thank you Richelle for the fantastic review! We love hearing that Hub's clean layout and straightforward administration are hitting the mark for your team. A huge thank you for the shoutout to our Support Team, too—we pride ourselves on being there for you long after the initial build!

Your feedback on wanting easier theme and visual customization is incredibly helpful, and I've passed this directly to our development team so we can keep improving. We're so happy to be your central hub for staff communication!

Mona F.

Clinical Informaticist

Mid-Market (51-1000 emp.)

1/20/2026

"HUB: Easy to Use with Outstanding Customer Support"

5/5

What do you like best about Hub?

Over the past year, we upgraded from our previous intranet to HUB, and the experience has been excellent. The platform is very user-friendly, and the support we’ve received from Martin has been outstanding. We’ve also had overwhelmingly positive feedback from our employees, which has reinforced that the move was the right one. HUB continues to roll out regular enhancements, consistently improving an already strong platform and making it even better over time. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing to report—everything works great. I honestly can’t think of a single thing that needs improvement. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Amazing to hear such lovely feedback - thank you Mona! We pride ourselves on building true relationships with our customers, so we're thrilled to hear you've had such a wonderful experience - not only with your HUB intranet, but also with our onboarding and support teams. I'll pass on your kind words.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

9/2/2025

"Easy to build, manage, and use!"

5/5

What do you like best about Hub?

New features are released throughout the year to improve functionality and the user experience. Review collected by and hosted on G2.com.

What do you dislike about Hub?

HUB Support are currently investigating whether Google Translate can be included on every page, rather than HUB admins having to add it in the right column on each page. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

We need to share information with franchisees worldwide and communicate key updates and news. We also need to restrict information by role/location. HUB allows us to set the access criteria. Files and information are now easily accessible, and we avoid accidental access or the editing/deletion of content. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Wow, thanks for you great feedback! Really wonderful to hear you're putting Hub's content segmentation and user personalisation to good use, and its helping you streamline your franchise comms. Thanks again

Robert M.

Safety and Quality Manager

Mid-Market (51-1000 emp.)

10/25/2022

"Simple and intuitive platform for outward communication and staff feedback. Legislation policy changes can be driven to staff, and monitored for compliance - c/w tablet-based inspections for specific staff "

5/5

What do you like best about Hub?

The simplicity of the structure allows Admin to add/tweak content, and staff to become accustomed to a web-natural layout Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing so far. Hub support on questions is very good Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Amazing to hear the Hub's been given the 'compliance tick'! With loads of tools like Must Reads and View Reports, we're always aiming to make Compliance Teams happy :)

Thanks for your great feedback!

Verified User in Public Relations and Communications

Mid-Market (51-1000 emp.)

10/16/2025

"Easy to Use, but Needs Better Scheduling and Customization Options"

4/5

What do you like best about Hub?

It’s very easy to use — everything feels intuitive and straightforward. The customer support team is excellent; they respond quickly and are always helpful in resolving any questions or issues. Overall, it’s a smooth and reliable experience that makes the whole process hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Overall, the platform works well, but there are a few areas that could be improved.

It would be really helpful to have the option to set a specific time when scheduling an article, not just the date — especially since we’re communicating across three different time zones.

The Slack prompt feels quite basic and unengaging at the moment; it would be great to have the ability to edit or customise it to better suit our tone and audience.

Finally, a search function in the icons gallery would make a big difference, as it’s not always clear which category an icon might fall under. Expanding the icon selection in general would also be appreciated. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

Hub is helping to centralise our internal communications and content sharing, making it much easier for teams across different locations and time zones to stay aligned. It’s solving the problem of information being scattered across multiple platforms and channels.

By having a single space where updates, articles, and engagement content can be scheduled and shared, it saves time and ensures consistency in how messages are communicated. It’s also helping to improve visibility — people know where to look for news and resources, which strengthens engagement and connection across the organisation. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thank you for your thoughtful and detailed feedback on G2.com! We're thrilled you find Hub easy to use and that our support team has provided a smooth, reliable experience. It is great to hear we're helping you centralize content and align your teams across different time zones.

We also sincerely appreciate your valuable suggestions. We've shared your feedback with our product team regarding time-specific scheduling, customizable Slack prompts, and an improved icon gallery with search functionality.

Thanks again for your insights. You're helping us make Hub an even better tool for strengthening connection and engagement in organizations like yours.

Greg A.

AVP Marketing

Marketing and Advertising

Mid-Market (51-1000 emp.)

10/10/2025

"East to Deploy and Easy to Update Intranet Solution"

5/5

What do you like best about Hub?

Our team members found are old intranet cluttered, difficult to navigate and the content was often out of date.

With HUB, we can launch new pages and add content within minutes, requiring minimal or no involvement from the IT team. The availability of multiple content types, or containers, makes it possible to customize page layouts as needed. This flexibility allows each department to design its own unique page setup, so they aren't restricted to a standard, cookie-cutter format.

Almost half our users now visit HUB on a daily basis, and almost 75% visit weekly. Review collected by and hosted on G2.com.

What do you dislike about Hub?

The available integrations are somewhat limited, which means that using a frame content container is often the main option for keeping users within HUB while still allowing them to access external content. On the positive side, the integration with EntraID works very well for populating the user directory, and SSO makes transitioning in and out of HUB seamless. Some of the container types would benefit from more flexible settings, and the Search function does not see content within many of the container types. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Fantastic to hear HUB has had such a positive impact on your employee engagement and retention within the system. Having the ability to customise your intranet experience is key for us here at HUB, so its great to hear you're finding HUB an invaluable tool that can be shaped in your company's image and suits your needs.

Appreciate also the comments around greater search flexibility within homepage containers - this is something we know you've mentioned on a previous check-in with our team, we it's been added to our development pipeline when we look at improving search functionality later this year as we incorporate AI - watch this space!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/23/2023

"Exceptional and versatile solution"

5/5

What do you like best about Hub?

- User friendly interface and excellent customer support.

- Visually appealing and easy to navigate for all types of users (techy and non-techy!)

- Robust security and reporting capabilities.

- Highly customisable, can be easily and quickly adapted to suit our (ever changing) needs which allows us to manage content effectively. Review collected by and hosted on G2.com.

What do you dislike about Hub?

There is not a whole lot we dislike about the hub aside from the support/help site as it details the features and various aspects of the hub but there isn't always a manual or guide on how to implement or adjust these. However if customer support is needed in this aspect, they are very responsive and helpful but this can be time consuming. You can learn by doing and exploration but this doesn't always suit everyone's way of learning. Review collected by and hosted on G2.com.

andrew g.

director

Mid-Market (51-1000 emp.)

5/15/2025

"A very useful tool to enhance our communication with our staff and team."

4/5

What do you like best about Hub?

the ability to communicate with the whole team / workforce

the ability to have a large and varied amount of content on the hub to help communicate and train the staff

to have all the content in one accessible place for the staff

we had good support and training during the implementation of the system and the staff have liked having the information available to them on the hub Review collected by and hosted on G2.com.

What do you dislike about Hub?

we don't find the navigation and construction of the articles and information that easy within the hub, it feels quite menu driven and not as user friendly as it should be compared to other platforms we have used. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thanks for your feedback! We're so pleased Hub is helping you connect with your team, share training, and centralize content. It’s great to hear the implementation support made a difference. We appreciate your comments on navigation—we’re always working to improve usability and your input helps shape that.