# Hub Reviews **Vendor:** Pancentric Digital **Category:** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) **Average Rating:** 4.5/5.0 **Total Reviews:** 114 ## About Hub HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where employees feel valued and heard, moving away from traditional, cumbersome communication methods to foster a more vibrant company culture. HUB is specifically tailored for HR, Marketing, and Communications teams, providing an intuitive interface that simplifies knowledge management and promotes collaboration. 🎯Perfect for growing teams and Mid-Sized organisations, HUB serves as a comprehensive tool that can be easily customized to meet different business needs, such as employee intranets, client portals, and franchise networks. It effectively addresses common challenges faced by organizations, including information overload and ineffective communication channels. By offering a centralized platform for news updates, people directories, polls, and forms, HUB streamlines the flow of information, reduces email clutter, and encourages two-way feedback between teams and management, ultimately enhancing workplace communication. 💪HUB offers a robust set of features designed to meet the diverse needs of its users. These include one-click single sign-on, multi-site environments, custom branding, and user alerts. Organizations can create a tailored experience for their employees through content personalization and smart tagging, ensuring that the right content reaches the appropriate audience. Additionally, HUB provides over 20 management reports that track site usage and engagement levels, allowing organizations to assess the effectiveness of their intranet and gain valuable insights into employee interactions with the platform. 🌳A notable aspect of HUB is its commitment to sustainability. Operating on low-carbon servers powered by renewable energy, HUB partners with the reforestation charity One Tree Planted to plant 50 trees for every HUB sold. This initiative not only supports environmental sustainability but also contributes to community-based reforestation projects, making HUB an appealing choice for organizations that prioritize corporate social responsibility and wish to make a positive impact on the environment. 🚀With secure Google Cloud hosting, unlimited data storage, and award-winning customer support, HUB positions itself as a reliable partner for organizations seeking to maximize the long-term value of their intranet solution. By focusing on user engagement, sustainability, and effective communication, HUB stands out in its category, offering a comprehensive solution that meets the evolving needs of modern workplaces. ## Hub Pros & Cons **What users like:** - Users value the **ease of use** of Hub, appreciating its intuitive layout and responsive team support. (17 reviews) - Users highlight the **excellent customer support** from HUB, noting quick responses and helpful resolutions to issues. (11 reviews) - Users praise the **user-friendly platform** of Hub, highlighting excellent support and continuous enhancements for their needs. (8 reviews) - Users value the **highly customizable features** of Hub, enhancing adaptability and effectiveness in meeting diverse needs. (7 reviews) - Users highlight the **exceptional user-friendliness** of HUB, coupled with outstanding support and regular improvements enhancing the platform. (7 reviews) - Intuitive (7 reviews) - Access Ease (6 reviews) - Users value the **clear and efficient communication** capabilities of Hub, enhancing team collaboration and engagement. (6 reviews) - Customizability (6 reviews) - Customization Flexibility (6 reviews) **What users dislike:** - Users find the **limited customization** options in Hub to be restrictive, wishing for more flexibility in themes and templates. (7 reviews) - Users express a need for greater **customization options** in Hub, particularly for visuals and templates. (4 reviews) - Users find the **limited functionality** of HUB's integrations and features restricts their overall experience and usability. (4 reviews) - Users express a need for **missing features** like advanced scheduling and improved customization options in Hub. (4 reviews) - Users find the **lack of features** in Hub limits customization and functionality, hindering overall user experience. (3 reviews) - Users find **layout issues** limiting and feel that the design lacks modern appeal compared to other solutions. (3 reviews) - Limited Features (3 reviews) - Not User-Friendly (3 reviews) - Users find the **confusion in functionality** can be challenging initially, though support helps ease the learning curve. (2 reviews) - Filtering Issues (2 reviews) ## Hub Reviews ### 1. A True Central Communication Hub with Intuitive UI and Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carly C. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Hub?** What I like best about Hub is how it has become a true central communication hub. Since introducing it in 2019, it’s given us a single, reliable place for everything, from company news to HR documentation, removing the need to search across multiple systems. The UI/UX is intuitive and easy to navigate, which has helped drive strong adoption across the business. Creating and publishing content is simple, and features like targeted content ensure employees only see what’s relevant to them, improving engagement. It has significantly improved our workflow, what previously required multiple emails or shared drives can now be managed in one place, saving time and ensuring consistent communication. Document management and version control, particularly for HR content, have also been a big advantage. Hub integrates well with our wider systems, helping streamline processes and reduce duplication. Performance has been reliable, with fast load times and minimal downtime. From an ROI perspective, the platform delivers clear value through time savings and improved internal communication. Support and onboarding have been strong throughout, with a smooth rollout at the beginning and responsive ongoing assistance - we love John!!! An added benefit has been its positive impact on company culture, making it easier to share updates and keep employees connected. **What do you dislike about Hub?** This is a difficult question to answer as our overall experience with the Hub has been very positive.. From a UI/UX perspective, some more flexibility in layouts or enhanced drag-and-drop functionality would make content creation more efficient. Performance is typically strong, but there can be occasional slowdowns when handling larger volumes of content or media. Improving responsiveness in these cases would enhance the admin experience. Support has been fantastic and I can't fault it in anyway! Is there is an opportunity to further develop AI-driven features, such as smarter search, content recommendations, and automation, to improve personalisation and efficiency? Overall, these are relatively minor points and raised to answer the question! **What problems is Hub solving and how is that benefiting you?** Before implementing the Hub in 2019, we struggled with fragmented communication and information spread across emails, shared drives, and disconnected systems. This led to inconsistent messaging and time wasted searching for up-to-date documents. Since introducing the Hub, we now have a single, central platform for company news and resources. The team know exactly where to go, which has improved visibility, reduced reliance on email, and saved time across the business. Content management is now far more efficient, we can quickly publish updates, target specific audiences, and maintain version-controlled documents, which is especially valuable for HR and compliance. Overall, the Hub has replaced disjointed processes with a reliable, user-friendly platform that supports the day-to-day running of the business. **Official Response from Clare Willson:** > Wow! Thanks Carly for a fantastic review of your HUB experience! The team are thrilled it's had such a huge impact on your organisation and culture over the past 7 years. We'll pass your compliments onto John - we know how much support from a real person truly matters. Thank you also for your suggestions. More AI improvements are on the horizon. Although we haven't fully rolled it out, we do have an AI Chatbot available for you to implement on your HUB, creating an employee self service search that provides instant answers, saving you time having to search your HUB. It's tailored around your content, allowing you to upload pdfs or link HUB pages to tailor the chatbot around a particular function (ie HR questions). Other improvements to search are also coming later this year. Speak to John, and he can book you in for a session to go through these features in more detail. Thank you again for your wonderful feedback! ### 2. Easy to create content and central location for everything your team needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Hub?** The hub has had a lot of additions over the past year which have been beneficial to using the hub, we have several team members who all use the hub for varying aspects of the business and have also connected it to Monday.com flows for other teams to help streamline processes and requests which has been a big help. Each update takes the customer into consideration and helps ease implementing new or changes to some processes or policies. I can't fault the customer support, we never have to wait long for help or direction if we are struggling with something. We use the hub daily for our day to day operations. at this point we would struggle without it. **What do you dislike about Hub?** Currently any issues we did have, have been resolved with the new releases and its currently working well for us. **What problems is Hub solving and how is that benefiting you?** As a business communicating with our team is key, so the Hub is a nice central location everyone can come to, to get updates on the business, on other team members and new policies or safety updates, its helping the business to communicate better with the team and in turn team members are asking if they can get there own things posted, like charity fund raisers they are doing etc.... the new addition of the wall for writing comments for new starters is great. It is now also helping streamline our processes by using Monday.com within the hub so the team can go to one central location to request things they need. **Official Response from Clare Willson:** > Hi there! Thanks for the great feedback! Really pleased you're finding the Hub so easy to use and flexible with all its different cutomisations, so you can really make it unique to your organisation. Sorry you're finding the tables a bit annoying at the moment, but this is really useful feedback. I've passed on your comments to our developers, and we'll look into how we can improve tables to make it easier to customise the borders on individual cells. Thanks again! Feedback like this is great and helps us improve the Hub further. ### 3. Great system, easy to use and friendly team always happy to help! **Rating:** 4.5/5.0 stars **Reviewed by:** Brian S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Hub?** It's easy UI and ability to flex to what we need. I'm no tech wizard but find it very easy to build exactly what i need. Whenever I have a problem the team also are very happy to help ASAP. We’ve now had it for coming up to a couple years and we’re still getting the benefits of the platform for our business today! **What do you dislike about Hub?** Only 1 very small thing… It doesn’t link dropdown answers on a form. It would be great if when one option is selected it can change the next list of dropdown options. **What problems is Hub solving and how is that benefiting you?** It provides a centralised location for everything that is important at Acwyre - making it quick and easy for employees to use. And a couple years on it’s being used more than ever! **Official Response from Clare Willson:** > Thank you so much for your thoughtful review! We're thrilled to hear that Hub’s easy-to-use interface and flexibility are making a real difference for you, especially without needing to be a tech expert. It's great to know our support team has been there when needed. We appreciate your feedback on AI — those are areas we're actively exploring to bring even more value, and we're hoping to launch some AI features later this year. Excited to see how you expand Hub across your teams and for client use! ### 4. Hub: Intuitive, Engaging, Connecting Teams Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Asha Margaret A. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Hub?** Hub is absolutely brilliant, and I am very impressed with the user experience. It’s intuitive, easy to navigate, and simple to explore. The forms make internal communications clearer, more transparent, and faster. I also enjoy the variety of features like news and polls which are easy to use and encourage everyone to get involved. And collaborating with Martin was a fantastic experience. **What do you dislike about Hub?** Hub is excellent overall. One area for improvement could be adding more customisable template options. I believe the success of Hub depends on full participation from all staff members to keep it lively, engaging, and valuable for everyone. **What problems is Hub solving and how is that benefiting you?** Hub provides a central location for all important department documents, ensuring everyone has access to the latest versions. It also helps connect employees across different locations, making it easier to welcome new team members and stay in touch with colleagues. Additionally, the forms we currently have in place have reduced the number of internal emails, making communication more streamlined, improving efficiency, and keeping the entire team better informed. ### 5. Simple, Clean, and Intuitive—Easy to Build and Administer **Rating:** 5.0/5.0 stars **Reviewed by:** Richelle K. | Administrative Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Hub?** As a user, I really appreciate the simple, clean look and layout. As an administrator, it’s just as easy to work with—building things is straightforward and very intuitive. We were also really impressed with the level of support from the Hub Team. Normally, you would see support die off once the sale was done and the platform built, but the Hub team continues to be incredibly responsive to all of our queries and requests. Fantastic product, amazing team! **What do you dislike about Hub?** I wish it was easier to change the visuals or themes for the customer. **What problems is Hub solving and how is that benefiting you?** We wanted to make communication easier for staff. Many of them do not sit at a desk and tend to miss emails. The hub curates important all staff bulletins, ensuring staff recieve the information they need. As a central communication hub, staff can easily find the info they need. **Official Response from Clare Willson:** > Thank you Richelle for the fantastic review! We love hearing that Hub's clean layout and straightforward administration are hitting the mark for your team. A huge thank you for the shoutout to our Support Team, too—we pride ourselves on being there for you long after the initial build! Your feedback on wanting easier theme and visual customization is incredibly helpful, and I've passed this directly to our development team so we can keep improving. We're so happy to be your central hub for staff communication! ### 6. Useful App for Staying Up to Date on Firm Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Uzma Parveen A. | Business Systems Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Hub?** A useful app that keeps me up to date on what’s going on in the firm, including all the latest updates. **What do you dislike about Hub?** Its easy to get lost with so much information available. Also its bit of a task to find older posts from the knowledge pool **What problems is Hub solving and how is that benefiting you?** Regular new updates of whats new and whats coming up ### 7. HUB: Easy to Use with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mona F. | Clinical Informaticist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Hub?** Over the past year, we upgraded from our previous intranet to HUB, and the experience has been excellent. The platform is very user-friendly, and the support we’ve received from Martin has been outstanding. We’ve also had overwhelmingly positive feedback from our employees, which has reinforced that the move was the right one. HUB continues to roll out regular enhancements, consistently improving an already strong platform and making it even better over time. **What do you dislike about Hub?** Nothing to report—everything works great. I honestly can’t think of a single thing that needs improvement. **What problems is Hub solving and how is that benefiting you?** We’re updating our old intranet to a new intranet with more options and flexibility. With our previous intranet, we received very little customer support, but HUB has been very responsive and helpful whenever we’ve needed assistance. **Official Response from Clare Willson:** > Amazing to hear such lovely feedback - thank you Mona! We pride ourselves on building true relationships with our customers, so we're thrilled to hear you've had such a wonderful experience - not only with your HUB intranet, but also with our onboarding and support teams. I'll pass on your kind words. ### 8. Easy to build, manage, and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Hub?** New features are released throughout the year to improve functionality and the user experience. **What do you dislike about Hub?** HUB Support are currently investigating whether Google Translate can be included on every page, rather than HUB admins having to add it in the right column on each page. **What problems is Hub solving and how is that benefiting you?** We need to share information with franchisees worldwide and communicate key updates and news. We also need to restrict information by role/location. HUB allows us to set the access criteria. Files and information are now easily accessible, and we avoid accidental access or the editing/deletion of content. **Official Response from Clare Willson:** > Wow, thanks for you great feedback! Really wonderful to hear you're putting Hub's content segmentation and user personalisation to good use, and its helping you streamline your franchise comms. Thanks again ### 9. Wide Range of Options to Create an Engaging Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Eleanor D. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Hub?** wide range of options to make the hub engaging for users **What do you dislike about Hub?** some extras functions would be useful such as being able to link to Teams **What problems is Hub solving and how is that benefiting you?** staff engagement **Official Response from Clare Willson:** > Thanks Eleanor for the 5 stars! Great to hear you're finding HUB's all-inclusive feature package useful to engage users. You mentioned being able to link to Teams - I'm pleased to say your HUB can! :) We can integrate your HUB with your Microsoft account, linking it to Teams so that when you post news on your intranet, you can also send it automatically to an MS Teams channel, helping to further engage colleagues and drive them back to your intranet. You can also display your MS Teams chat threads in your HUB, so everyone sees the latest posts. I'll get our Support team to reach out to speak to you about setting up Teams on your HUB. ### 10. Simple and intuitive platform for outward communication and staff feedback. Legislation policy changes can be driven to staff, and monitored for compliance - c/w tablet-based inspections for specific staff **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Safety and Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Hub?** The simplicity of the structure allows Admin to add/tweak content, and staff to become accustomed to a web-natural layout **What do you dislike about Hub?** Nothing so far. Hub support on questions is very good **What problems is Hub solving and how is that benefiting you?** The Hub allows the control & dissemination of company policies, Risk Assessments, SSOW's etc. A compliance tick in the box! **Official Response from Clare Willson:** > Amazing to hear the Hub's been given the 'compliance tick'! With loads of tools like Must Reads and View Reports, we're always aiming to make Compliance Teams happy :) Thanks for your great feedback! ### 11. Easy to Use, but Needs Better Scheduling and Customization Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Hub?** It’s very easy to use — everything feels intuitive and straightforward. The customer support team is excellent; they respond quickly and are always helpful in resolving any questions or issues. Overall, it’s a smooth and reliable experience that makes the whole process hassle-free. **What do you dislike about Hub?** Overall, the platform works well, but there are a few areas that could be improved. It would be really helpful to have the option to set a specific time when scheduling an article, not just the date — especially since we’re communicating across three different time zones. The Slack prompt feels quite basic and unengaging at the moment; it would be great to have the ability to edit or customise it to better suit our tone and audience. Finally, a search function in the icons gallery would make a big difference, as it’s not always clear which category an icon might fall under. Expanding the icon selection in general would also be appreciated. **What problems is Hub solving and how is that benefiting you?** Hub is helping to centralise our internal communications and content sharing, making it much easier for teams across different locations and time zones to stay aligned. It’s solving the problem of information being scattered across multiple platforms and channels. By having a single space where updates, articles, and engagement content can be scheduled and shared, it saves time and ensures consistency in how messages are communicated. It’s also helping to improve visibility — people know where to look for news and resources, which strengthens engagement and connection across the organisation. **Official Response from Clare Willson:** > Thank you for your thoughtful and detailed feedback on G2.com! We're thrilled you find Hub easy to use and that our support team has provided a smooth, reliable experience. It is great to hear we're helping you centralize content and align your teams across different time zones. We also sincerely appreciate your valuable suggestions. We've shared your feedback with our product team regarding time-specific scheduling, customizable Slack prompts, and an improved icon gallery with search functionality. Thanks again for your insights. You're helping us make Hub an even better tool for strengthening connection and engagement in organizations like yours. ### 12. East to Deploy and Easy to Update Intranet Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Greg A. | AVP Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Hub?** Our team members found are old intranet cluttered, difficult to navigate and the content was often out of date. With HUB, we can launch new pages and add content within minutes, requiring minimal or no involvement from the IT team. The availability of multiple content types, or containers, makes it possible to customize page layouts as needed. This flexibility allows each department to design its own unique page setup, so they aren't restricted to a standard, cookie-cutter format. Almost half our users now visit HUB on a daily basis, and almost 75% visit weekly. **What do you dislike about Hub?** The available integrations are somewhat limited, which means that using a frame content container is often the main option for keeping users within HUB while still allowing them to access external content. On the positive side, the integration with EntraID works very well for populating the user directory, and SSO makes transitioning in and out of HUB seamless. Some of the container types would benefit from more flexible settings, and the Search function does not see content within many of the container types. **What problems is Hub solving and how is that benefiting you?** We recently went through a major organization wide system upgrade. HUB was a invaluable resource for sharing updates, logging issues and connecting team members with resources both within and outside of HUB to help them through the implementation. **Official Response from Clare Willson:** > Fantastic to hear HUB has had such a positive impact on your employee engagement and retention within the system. Having the ability to customise your intranet experience is key for us here at HUB, so its great to hear you're finding HUB an invaluable tool that can be shaped in your company's image and suits your needs. Appreciate also the comments around greater search flexibility within homepage containers - this is something we know you've mentioned on a previous check-in with our team, we it's been added to our development pipeline when we look at improving search functionality later this year as we incorporate AI - watch this space! ### 13. Simple Viewing Experience with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Hub?** Its viewing simplicity, the support and staff **What do you dislike about Hub?** Some processes, like permissions etc can be difficult to understand **What problems is Hub solving and how is that benefiting you?** Its solves communication and team awareness, and it helps with both of these ### 14. Exceptional and versatile solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Hub?** - User friendly interface and excellent customer support. - Visually appealing and easy to navigate for all types of users (techy and non-techy!) - Robust security and reporting capabilities. - Highly customisable, can be easily and quickly adapted to suit our (ever changing) needs which allows us to manage content effectively. **What do you dislike about Hub?** There is not a whole lot we dislike about the hub aside from the support/help site as it details the features and various aspects of the hub but there isn't always a manual or guide on how to implement or adjust these. However if customer support is needed in this aspect, they are very responsive and helpful but this can be time consuming. You can learn by doing and exploration but this doesn't always suit everyone's way of learning. **What problems is Hub solving and how is that benefiting you?** The hub is a standout, customisable tool that can easily adapt to a wide range of uses. We've been using it for many years as a knowledge base in a very large health organisation. From set up to every day use, it's intuitive design, usability and flexibility is in a class of its own. ### 15. A very useful tool to enhance our communication with our staff and team. **Rating:** 4.0/5.0 stars **Reviewed by:** andrew g. | director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Hub?** the ability to communicate with the whole team / workforce the ability to have a large and varied amount of content on the hub to help communicate and train the staff to have all the content in one accessible place for the staff we had good support and training during the implementation of the system and the staff have liked having the information available to them on the hub **What do you dislike about Hub?** we don't find the navigation and construction of the articles and information that easy within the hub, it feels quite menu driven and not as user friendly as it should be compared to other platforms we have used. **What problems is Hub solving and how is that benefiting you?** has helped with communication between management and the staff who are all shift based and it is difficult to ensure information is passed on to the whole team it has helped with passing on training information and for giving positive feedback to the staff **Official Response from Clare Willson:** > Thanks for your feedback! We're so pleased Hub is helping you connect with your team, share training, and centralize content. It’s great to hear the implementation support made a difference. We appreciate your comments on navigation—we’re always working to improve usability and your input helps shape that. ### 16. THE HUB for our growing tribe of worldwide Sales Geeks **Rating:** 5.0/5.0 stars **Reviewed by:** Ben B. | Director / Chief Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Hub?** The Hub is so much better than 'an intranet'. Nobody likes an intranet but everybody LOVEs the Hub. The platform is incredibly versatile and has allowed us to create 11 different sites for 11 of our our businesses across the globe. The Hub has improved our internal and external communication significantly. It allows Sales Geeks to find resources far more easily than previously which reduces the amount of requests and time Sales Geeks otherwise place on our internal team. Likewise this means Sales Geeks can provide better services for their customers, faster. We use the Hub for Sales Geeks from across the globe to raise requests direct to the relevant team or individual in our business - we can track requests and communication about them and nothing gets lost along the way. The data analytics allows us to learn so much about our business and make continuous improvements and efficiencies (which lead to higher quality and ROI in many ways). The Hub has allowed us to Think Global and Act Local far better than any other system that we use - this is massive thanks to Martin Boswell in particular for his diligence and time he put into getting to know us and understand our business intimately. He worked with us to plan out the structure and wireframe of the system before we began and that has allowed us to continue to develop the system ourselves as we grow. Equally the support team and development team are second to none. I very rarely write reviews (especially for systems) because they rarely do exactly what you want and need them to but The Hub does for us. I would endorse and and recommend The Hub to your business whatever scale and time you are at in your development. **What do you dislike about Hub?** I'm being picky but 2D look is a bit outdated and not as great looks wise as the coding and functionality behind it. Some of the titles for things are confusing for our users so it would be tremendous to be able to rename them (eg. Forms for us are 'tickets') **What problems is Hub solving and how is that benefiting you?** Central point for key resources and assets our Sales Geeks use. Internal & External Communication. Support & Helpdesk. Data Analytics. **Official Response from Clare Willson:** > Ben this is fantastic! Thank you for providing such detail about your experience using HUB at Sales Geek. It's truly amazing to hear the impact HUB is having for your organisation and teams around the world. We truly appreciate such feedback - its invaluable! ### 17. Concise Search That Surfaces All the Right Documents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Hub?** the search feature shows all possible documents in a concise manner that relate to the searched topic **What do you dislike about Hub?** Not enough knowledge to determine a dislike. **What problems is Hub solving and how is that benefiting you?** Ease of searching for forms and policies. Able to copy link to send to staff members. ### 18. Potentially Supporting Yet Underdeveloped **Rating:** 4.0/5.0 stars **Reviewed by:** Rhian Elis J. | HR & Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Hub?** Training was fine. **What do you dislike about Hub?** I find the communication of what's involved as part of Hub not so good. **What problems is Hub solving and how is that benefiting you?** I use Hub as an intranet, hoping it will support staff and help in accessing resources once it's fully developed. **Official Response from Clare Willson:** > Hi Rhian, thank you for sharing your early thoughts! As we’re only a month or so into the launch of your Hub, we really value this feedback. Because you're part of a wider collaborative group working on your intranet, we understand it can sometimes make the full scope of the platform feel a bit unclear in these early stages. Our onboarding team is currently working closely with the various organizations in your group to continue post-launch optimization and ensure the Hub evolves to meet your specific needs. It looks like you've been in touch with our team recently and you're looking to get more of your team involved with your Hub which is great. When you're ready, let us know and we'll happily arrange some extra training for you and your team to really deep-dive into Hub's capabilities, so you can get the most out of the system and make it a real success! ### 19. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jenice G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Hub?** It is a great and easy way to keep up to date with latest news, but also to access important information on a range of different topics. I use it daily! **What do you dislike about Hub?** It is very versatile so there is nothing that we cannot incorporate. **What problems is Hub solving and how is that benefiting you?** Multifunctional - can use it to book meeting rooms and parking, but can also easily access all other useful information such as toolkits and social groups. **Official Response from Clare Willson:** > Thanks for your review Jenice, and for your feedback on the minimising/maximising of homepage containers - I've passed this onto our developers to see how we can improve the UI. ### 20. Effortless Setup and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Hub?** I have found the set up incredibly easy. Martin has been very helpful at guiding me through and making suggestions but I have also been able to autonomously add content and make changes to really make the hub our own. **What do you dislike about Hub?** Haven't found any downsides as of yet! We are yet to roll it out within our organisation but I am sure it will be well received. **What problems is Hub solving and how is that benefiting you?** We wanted to build a company community where we can share news, updates, wins, messages, events etc and have a place where employees can easily find the information that they are looking for in a singular location. I am hopeful this is what we have achieved. ### 21. Nice platform, but the front end needs improvement. **Rating:** 3.0/5.0 stars **Reviewed by:** Ivani C. | Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Hub?** The platform offers many features and is continuously evolving, with opportunities to add even more Good service from service providers the platform was integrated rapidly **What do you dislike about Hub?** The back office is complex and not user-friendly, with limited design flexibility **What problems is Hub solving and how is that benefiting you?** The platform helps ease communication, ensures alignment across teams, and serves as a hub for online training and performance appraisals. **Official Response from Clare Willson:** > Thanks for your feedback Ivani. Great to hear HUB has helped align your team communications, and we appreciate your comments around the back office system. As you mention, HUB is continuously evolving, and we're always looking at ways to improve the UI to make things easier for your team to manage. As a recent launcher, we're acutely aware you're still learning your HUB, so we'll look to book in some follow-up sessions with you and your team soon to hopefully answer any questions you might have around your HUB's back end. ### 22. Hub Intranet - the software behind the hive **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin B. | Volunteer and Student Placement Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2022 **What do you like best about Hub?** Full control over how the Intranet looks, its content and the user interfaces to select, input, and display information **What do you dislike about Hub?** Parts are not intuitive and it can take excessive time to search for links and commands. **What problems is Hub solving and how is that benefiting you?** Having a safe repository and secure search area for organizational information, news, instructions, guides etc. **Official Response from Clare Willson:** > Thanks Kevin for your feedback - great to hear The Hub's helping to give your team full control over your company resources, making it easier for teams to interact. ### 23. Hub Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Hub?** It is clearly laid out, easy to navigate and contains lots of information of interest for all. **What do you dislike about Hub?** Haven't really come across anything to say that I dislike about it. **What problems is Hub solving and how is that benefiting you?** We have a knowledge area where we have lots of FAQ's stored, easy to find the area you need an answer to. Also great for communication with the teams rather than communicating via other channels such as emails or teams. ### 24. Excellent Interanet for our service **Rating:** 4.5/5.0 stars **Reviewed by:** Owen P. | Head of Global Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Hub?** Love how we can personalise the experience for our team. It's made communication so much easier **What do you dislike about Hub?** It would be great to have an app for phones - rather than a webpage saved to home screen. If tickets/forms could integrate with Whatsapp that would be extremely helpful for us. **What problems is Hub solving and how is that benefiting you?** Unifying communication and assets **Official Response from Clare Willson:** > Thanks Owen for you feedback. Really pleased to hear Hub is helping you to personalise your user experience. Thanks also for your feedback around apps and WhatsApp - we'll take this onboard and will potentially look into this for you. ### 25. Coolest ever. Super easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Hub?** The pictures following with information. **What do you dislike about Hub?** Having Pictures help a lot because is way easier to find things that we searching for. Is guidance friendly. **What problems is Hub solving and how is that benefiting you?** New information that I discovered due to help with pictures reference ### 26. An incredibly effective communication tool for our staff across various offices. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Hub?** All staff members have individual logins, allowing them to access information at any time. This became an essential communication tool during our system upgrades. **What do you dislike about Hub?** It’s continually updated with new features. **What problems is Hub solving and how is that benefiting you?** Communications to all staff in 10 different offices is a challenge. Have 1 place to host everything for staff is great. **Official Response from Clare Willson:** > Really great to hear you're finding your Hub a useful comms tool for your teams. Having disparate offices can make employee comms and connectivity difficult, so always wonderful to hear when Hub is helping to bring teams together and work more efficiently. ### 27. Excellent - great training that was flexible and adaptable to us - not 1 approach to fit all **Rating:** 5.0/5.0 stars **Reviewed by:** Justine T. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Hub?** Its got lots of options so can bespoke it to how we work and fairly straight forward to use. **What do you dislike about Hub?** I cant think of anything i dislike about it. **What problems is Hub solving and how is that benefiting you?** Storing information in one place, and one central point for communication **Official Response from Clare Willson:** > Wow - thanks Justine for your glowing feedback! It's wonderful to hear you had such a great onboarding experience. At HUB, our team pride themselves on making real connections with our customers, so its great to know you found our personal touch really paid off in your initial training. I'll pass your comments on to the team! ### 28. Great buildable intranet option with efficient support available **Rating:** 4.0/5.0 stars **Reviewed by:** Laura B. | Senior Marketing Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Hub?** John and the customer support team are always quick to respond and happy to help, be it a simple or more detailed request. **What do you dislike about Hub?** The layouts are predetermined and this can be quite limiting/restrictive for what we want. **What problems is Hub solving and how is that benefiting you?** It allows us to communicate with all employees across the group, sharing knowledge, events and useful toolkits. **Official Response from Clare Willson:** > Thanks for your feedback Laura! Wonderful to hear you've had such a great experience with our Customer Success team. Thank you also for your honest feedback on layouts. While HUB does offer a good degree of flexibility for customising homepage layouts, we appreciate there isn't as much freedom as you'd potentially like outside the 3 column layout. I've made a note and perhaps we can address this in future development pipelines. ### 29. Easy to navigate Intranet that allows us to present information clearly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Hub?** Widened home page view means it looks smoother and slicker **What do you dislike about Hub?** Better search functionality so it matches key words better **What problems is Hub solving and how is that benefiting you?** As a franchise company, Hub allows us to share information, resources and communicate efficiently and effectively **Official Response from Clare Willson:** > Thanks for your feedback - we're really pleased to hear Hub is empowering your franchise to work more efficiently and effectively! Thank you also for your feedback regarding containers - we're actually reviewing container development at the moment, and hoping to completely revamp how containers work, to make them more user friendly - watch this space! ### 30. Excellent Solution and equally excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | VP HR Technology Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Hub?** It has the fundamentals that we need. The best part about the Hub solution is the service associated with it. **What do you dislike about Hub?** It could use a functionality for "pop ups".... mini windows that keep the user in context to where they are without going to another page, for quick messages. **What problems is Hub solving and how is that benefiting you?** This was a welcome replacement for our Employee Portal **Official Response from Clare Willson:** > Wonderful to hear you've had such a great experience with our support services. I know your Enterprise organisation has quite bespoke technical needs, so its great that you've found liaising with our team so positive! Thank you also for your suggestion on 'pop-ups'. While this isn't something we're looking to include in our development pipeline, I've made a note a perhaps we can address in future. ### 31. Must Have ⭐⭐⭐⭐⭐ A Game-Changer for Internal Communication and Collaboration Franchisor **Rating:** 5.0/5.0 stars **Reviewed by:** Michael T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Hub?** The Hub has significantly enhanced our team's connectivity and efficiency. It's a well-designed platform backed by a supportive team, making it a valuable asset for any organization seeking to improve internal collaboration **What do you dislike about Hub?** There are no dislikes about the HUB. Any questions have been immediately addressed **What problems is Hub solving and how is that benefiting you?** Communication / Engagement from franchisor to franchisee **Official Response from Clare Willson:** > Wow - thank you for such enthusiastic feedback! It's fantastic to hear HUB has made such an impact at your franchise. We're really please! 😄 ### 32. Test Title **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** September 10, 2025 **What do you like best about Hub?** The AI text generation and tag suggestion features. **What do you dislike about Hub?** The My Notes feature could be a lot better. **What problems is Hub solving and how is that benefiting you?** It's solving lots of problems. ### 33. WTC Social **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Hub?** I like that we can see updates and info on all staff within the company, and what is going on in different departments. I like to see the photos and updates **What do you dislike about Hub?** Like to see more updates/photos on the main page, and to see even more from Dublin staff on WTC social **What problems is Hub solving and how is that benefiting you?** Giving staff a better idea of what is going on with the company regarding contracts, news, awards etc. Also I love seeing the anniversaries of how long staff have worked in the company. Its great if you are new to the company, and you do not have great knowledge of other staff **Official Response from Clare Willson:** > Really pleased to hear you're finding HUB is creating that sense of company culture at WTC! We always want our customer HUBs to be people-centric, so pleased you're finding it a useful place to stay informed and connected with the people in your organisation ### 34. Hub re brand **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Hub?** It is essential in any business, particularly for our type of business. It offers several benefits to organisation's, enhancing communication, productivity, and overall operational efficiency. **What do you dislike about Hub?** It can become out of date and difficult to use if poorly maintained and if employees aren’t properly trained or see little value in using the intranet, they may not adopt it as part of their daily workflow. **What problems is Hub solving and how is that benefiting you?** It boosted productivity as it supports workflows like request forms, downloading templates, downloading artwork and accessing training guides which reduces the need for manual processing and cutting down response times. It acts as a central hub where all employees can access company-wide announcements, updates, and policies which for us reduces the chances of miscommunication. It also supports consistent branding by ensuring that messaging is consistent across departments, maintaining company culture and values. And it reduces meetings as it minimises the need for meetings and emails by offering a central space for discussions, FAQs, and information sharing. ### 35. Exceptional Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Carly P. | Director of Curriculum and Program Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Hub?** As a nonprofit Program Director, I've used Hub Intranet for three years as our primary platform to connect with volunteers, drive communities, and deliver program resources. I found many features of the Hub well-suited to young adult and adult users, including their intuitive design of our mainframe pages and community spaces. As a platform systems admin, the carousels, news features, and community spaces made daily updates and management of resources easy, and my team needed almost no assistance beyond initial onboarding and minor task support. The best part about my experience working with Hub Intranet is the customer support I receive from my consistent Hub Intranet contact, Martin. In three years, Martin's care and diligent support have improved volunteer login rates by over 200%. Each call I have with Martin is a wonderful and productive experience, and he offers consistently helpful advice on using different Hub features to meet the needs of our organization and program, further driving stakeholder engagement and scaling our national reach. Any issues we encountered (only a few in three years) were handled with speed and clear communication and resolved within a business day, if not faster. I would encourage anyone who values dedicated customer support to use this platform. **What do you dislike about Hub?** No complaints, we have had a great experience **What problems is Hub solving and how is that benefiting you?** Hub Intranet helps us connect digitally with our national Chapter members, provide resources for engagement, and offers a solution to our need for multiple separate community spaces for our users. **Official Response from Clare Willson:** > Thank you Carly for your glowing feedback! It's wonderful to hear you've had such a great experience with your HUB, and we'll be sure to pass on your compliments to Martin. We pride ourselves on our personable, 1-2-1 customer service, striving to going above and beyond for all our customers, so it's lovely to hear that service has had such a positive impact on both your experience with us, and on the success of your HUB. ### 36. My experience with The Hub has been absolutely fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Dragan M. | Deskside Support/IT, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Hub?** I really appreciate how helpful and supportive the team at The Hub were; anytime we needed any sort of assistance they were there immediately. The interface for the Intranet they created for us was also very easy and intuitive to use. Can't say enough great things about the product! **What do you dislike about Hub?** I truly dont have any complaints about the product, I've had a very pleasant experience using it. **What problems is Hub solving and how is that benefiting you?** The Hub Intranet will hopefully help our organization share important information across all of our teams, along with highlighting all the great things that our teams have going on to everyone within the organizaiton. **Official Response from Clare Willson:** > Amazing to hear you've had such a great experience using your HUB and throughout your onboarding with our team. We take pride in building real relationships with our customers, so its wonderful to know you've found the personal touch really beneficial. Thanks Dragan! ### 37. Easy to use intranet tool that looks good **Rating:** 4.5/5.0 stars **Reviewed by:** Sara l. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Hub?** It's quite intuitive and easy to set up and maintain for admin users, and easy and eye-catching for an organisation's general users. It's great value for money, some intranet software tools are very expensive, and as a charity, there was a further discount rate which made it possible for us to afford this. One of the best things ever has been the customer service. The Hub team are so friendly, were amazing at helping us get set up, and continue to be super responsive and helpful if we ever have any queries about how to do something on the intranet. There is a helpful guide available too, and I like the functionality updates we get. We've now used this software for a few years, and we get great feedback from staff. We also have someone from each team update certain sections of our intranet, and it's easy enough for them to be able to do. **What do you dislike about Hub?** A few things are a bit finnicky and it took a while for our admin users to get our heads around certain bits of the functionality, but this isn't a real downside as we soon got used to it, and my being pleased at the range of functionality far outweighs learning how to use it and the software's limitations. I haven't encountered many ideas, so far, that we haven't been able to bring to life on our intranet. Another point that isn't a dislike, as such, is that I would advise a company looking into an intranet to compare the 'look' of different pieces of software. I love the look of the Hub intranet, and it fits our organisation really well, but it may not be for everyone, especially in particular corporate environments. **Recommendations to others considering Hub:** Make sure that the 'look' is right for you. This intranet is also great if its adminstrators will be people with no real IT or technical experience, as it is easy to set up and use. **What problems is Hub solving and how is that benefiting you?** Our intranet is a tool for internal communications, has cut down on email traffic, and is a resource store, particularly for the HR team. Now that we have it, we would never look back. It's a great place to share news and updates with staff, store resources, and increase employee engagement - we can add polls, get staff to send in photos to share etc. It's also great to get people to read certain documents and policies, and to track who has done so. **Official Response from Clare Willson:** > Thank you Sara for such a positive and honest review of The Hub. Your feedback is truly invaluable in helping us to continue improving The Hub for all our customers. Improving the 'look' of The Hub is actually something we've got in development. We're already releasing minor changes to sharpen up some of the backend processes, with a slicker frontend redesign already in production so your Hub looks even smarter. As always, every enhancement we make will be made available to every customer, so keep your eyes peeled! (We've actually just added a new feature which enables you to add any page to 'My Favourites' for quick shortcuts personalised to you as a user. Enjoy!) It's fantastic to hear how please you are with the continued support you've received from our Hub team. We pride ourselves on providing a 1-2-1 service that's personalised to the needs of every individual Hub customers, so to hear how invaluable that support has been really means a lot of our team, and I'll pass your comments on. ### 38. Excellent way to engage and educate colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** suzanne d. | R, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Hub?** It can be very interactive, photo gallery, competitions, polls, videos, CPD you name it! Use it regularly to keep oen communications with the teams I am reaching. Easy to use and gained confidence over the years. **What do you dislike about Hub?** Well its improved over the last 5 years I have used it so I cant say I dislike anything really. John and Martin are so helpful if I have any queries which are few and far between. **Recommendations to others considering Hub:** John and Martin at Pancentric are fantastic, with support, ideas and their time. I was a total novice and they helped me so much get the best out of the Hub. The colleagues in my partnerships that use the Hubs love it and it becomes an integral part of their role using it for compliance, knowledge and engagement. Fun stuff too. great way to communicate, especially during the panedmic. **What problems is Hub solving and how is that benefiting you?** Due to other IT or security issues I often cant send material directly and use the Hub as a storage / sharing system which helps. I share MI, larger files, videos etc which are shared easily. Of course more remote working means that this interaction is very useful also. **Official Response from Clare Willson:** > Thanks Suzanne for your feedback. We're really pleased The Hub plays such an integral role for RSA in informing and communicating with colleagues. I've passed on your compliments to both Martin and John, who were both more than happy to assist support you in your Hub journey. ### 39. Staff are knowledgeable, friendly and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey P. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Hub?** The hub is a great way to signpost internal comms and get staff involved. Over recent years we have focused on putting our staff at the forefront of our content and people love to engage with it. The hubs functionality lends itself very kindly to this and helps facilitate our needs. **What do you dislike about Hub?** Some forms can be complex to work on and hard to get your head around. However in these situations the team are super helpful and will always aid in finding the best possible work around. **What problems is Hub solving and how is that benefiting you?** We use the hub for a variety of reasons. First and foremost the hub is our signpost for internal communications, however the hub is also very useful for managing our 1-2-1s, appraisals and team meetings, all of which we do by utilising forms within the hub. In addition, we also use the hub to share knowledge guides with staff and signpost to relevant external content. **Official Response from Clare Willson:** > Thanks for your appraisal of The Hub. We're really pleased The Hub's functionality around tagging, search and usage analytics - plus our exclusive Support Hub for customers - are proving so beneficial in helping you manage your intranet effectively. ### 40. What can't you do with Hub Intranet??? **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne C. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Hub?** Whenever I am asked whether we can do something, or where we can host something to do with our people and culture, I have pleasure in saying 'our intranet can do that'. Not only that but the features are easy to set up, easy to use, and easy to teach others how to use. **What do you dislike about Hub?** Nothing. I love it all. i've never had any problems with it, it does exactly what we want it to do. **What problems is Hub solving and how is that benefiting you?** It is our one-stop-shop for all policies, documents and guides, meaning that our team from multiple sites all have access to the same up-to-date information. We also use it to share news and fun things that are happening at all of our sites, keeping everyone informed of important news, and some fun, silly things too. It really is the central hub for our business. **Official Response from Clare Willson:** > Wow! What amazing feedback! Thank you so much Suzanne. It makes us very happy to know your HUB is being so well received and having such a great impact on your company. We are proud to offer a solution that's as flexible and easy to use as possible, so its wonderful to know you're had such a great experience using your HUB. ### 41. A good platform with good support. **Rating:** 4.0/5.0 stars **Reviewed by:** Madison C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Hub?** It has been great for us working remotely, we are trying to get our staff engaged as much as possible and this is a good place to start. The support from John has been very good and will always do his best to help me. **What do you dislike about Hub?** When trying to upload pictures if they are not the exact size it can become very time consuming. I don't like that there is no search option for the page icons, searching for them all is annoying and maybe missing a few basic icons that should be there. **What problems is Hub solving and how is that benefiting you?** Its solving the previous void that we had by sharing information with our staff in real time. Allowing them to read at a time when suits them and doesn't involve death by email. **Official Response from Clare Willson:** > Thanks for your lovely feedback Madison! I'll pass on your compliments to John in Hub Support. Thank you also for your comments on the Hub's page icons - I'll log an enhancement to see about adding a search feature to the icon library, because that's a really great idea. ### 42. Highly recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca G. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Hub?** John has been great at supporting us through any questions or requests we have and always responds quickly to my emails. Our requests are always followed up and it is a pleasant interaction. **What do you dislike about Hub?** Nothing to report here yet; everything has been great and is exactly what we need. We only wish all our providers were as great and helpful. **What problems is Hub solving and how is that benefiting you?** The hub has helped us create a community among the organisations we work with, helping connect everyone on the same platform and providing us with a resource of information and ways for people to connect to each other. **Official Response from Clare Willson:** > Fantastic to hear Hub has connected everyone into a company community! We always pride ourselves on the Hub's ability to deliver an engaging, centralised digital workplace your company can call 'home'. Thank you also for your great feedback about John - I'll pass on your kind words :) ### 43. Great at what it does - constantly being improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Hub?** The form and assessment builders are excellent and allow you to create some very engaging and interactive content. The hub allows you to move any word doc/excel forms etc onto your site and keeps track of submissions effectively. There is an excellent variety of containers that can be used to fit most needs. The team at Pancentric appear to update this quite often with various improvements which is useful. We very easily integrated the product into our workflows and staff has found using it to be straight forward and enjoyable. **What do you dislike about Hub?** The copy box when creating pages can be somewhat limiting at times. It doesn't act well with images. Increasing the capability of the copy box by siphoning off some of the better features from Word might be useful. I also would like it if forms could have conditional questioning - e.g. the following questions can be different depending on the answer you gave to a previous question. **What problems is Hub solving and how is that benefiting you?** The Hub allows us to keep all HR info/employee assistance info and anything else that employees need to know when working for us in one centralised location. It also means we don't have to keep various documents up to date because we can split information into different pages that can then be found and edited easily. The hub minimises the amount of powerpoints, spreadsheets and word docs we have flying around. Staff communications is also much easier thanks to being able to publish news directly on there. **Official Response from Clare Willson:** > Super pleased to hear the Hub's Forms and Assessment Builders are having such an impact at your organisation. Thank you also for your suggestion on conditional / branching questions - this is a great idea! I've passed it onto our development team and added to our pipeline as a potential future enhancement. ### 44. The Hub is tremendous **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Hub?** We have been using the Hub for nearly a year now and in that time it has become an integral tool for all internal communications. It has allowed us to communicate a variety of content, ask for engagement through surveys and has been the cornerstone for building a community across the Group. We recently asked for additional support in training 'super administrators' and Pancentric delivered these sessions in an easy to understand format which allowed key staff to take ownership of their sections of the Hub. **What do you dislike about Hub?** We are very happy with our intranet. Perhaps a more insightful email platform that provided analytics for granular comms might be a useful addition. **What problems is Hub solving and how is that benefiting you?** It has helped us provide a seamless communication tool for our staff. **Official Response from Clare Willson:** > Wow! Thanks so much for scoring your Hub so highly! 😁 Fantastic to hear how the Hub has helped to bring together your teams across divisions, and exceeded your engagement forecasts. I'll also pass on your praise to our Customer Success team, to let them know their guidance has been invaluable. ### 45. An excellent company, never disappoints!ce has n **Rating:** 5.0/5.0 stars **Reviewed by:** Martin H. | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Hub?** The site is really intuitive, the training was excellent and it provides the perfect tool for our organisations needs. From our first contact the service has been first class, Martin has been so helpful and a pleasure to work with **What do you dislike about Hub?** Nothing really, it would be good to be able to add attachments to emails sent in the Group function **What problems is Hub solving and how is that benefiting you?** Bringing together 34, 1200+ employees across the large and geographically remote county of Cornwall. **Official Response from Clare Willson:** > Wow1 Thank you Martin for your glowing 10/10, 5 star review. Fabulous to hear when a customer is so happy with both their Hub and the service they've received from our team. Glad the Hub has been able to create a connected community across your 34 sites. Thank you also for your suggestion on being able to add attachments to Group Email Broadcasts - this is a great idea, and I've logged it with our Development Team to add to our development pipeline. ### 46. The site is feature rich and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Hub?** The site helps our staff connect and we get good feedback on the design of the site and the content. The intranet team also feel it's easy to use with self-explanatory ways of working. **What do you dislike about Hub?** We'd like to see the ability use more of the screen space available to use. **What problems is Hub solving and how is that benefiting you?** It has helped our staff to find the right procedures or processes. When createing the site, we've tried to find the right mix of business and social content and the users especially like the social stuff, which ultimately helps with moral. **Official Response from Clare Willson:** > Many thanks for the 5 star feedback! I'm pleased to say we're very shortly going to be introducing a new 'wider screen' feature which will allow you to utilise more of the screen space. We're hoping for this new full screen width layout to be launched in the next few weeks! Watch this space :) ### 47. Provincial Credit Union **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2024 **What do you like best about Hub?** The Hub was very easy and fast to set up. The support to create content was great and we quickly learned how to develop the content. It had a number of features that we were looking for - integration of Youtube video, "Must Reads", user tracking, etc. We have had terrific uptake from our staff and it has become the landing page for staff for all important corporate information. **What do you dislike about Hub?** We haven't found any weaknesses within the system that restricts any of our developments. **What problems is Hub solving and how is that benefiting you?** The benefits include improved communication, collaboration, and information sharing among our employees. It enhances our internal processes, promotes knowledge sharing, and fosters a sense of community and engagement within PCU. **Official Response from Clare Willson:** > Thank you for such great feedback! We love to hear when the HUB is having such a positive impact on an organisation. It's great to know that on top of all the useful features that are streamlining your internal processes, HUB is creating connections between teams and making Provincial CU a happier workplace. ### 48. Great site for sharing information **Rating:** 5.0/5.0 stars **Reviewed by:** Martin G. | Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Hub?** It's designed easily to share information with ease and is easy to navigate round. **What do you dislike about Hub?** I don't think there is anything to dislike about the site. **What problems is Hub solving and how is that benefiting you?** There was a lack of communication and no central point for getting the correct information. **Official Response from Clare Willson:** > Hi Martin, thanks for the feedback on your Hub. Information sharing is at the heart of our Hubs, so really pleased you're finding all the tools of great use, and even better to hear you love everything about your Hub! ### 49. Great support available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Hub?** Great support is available very quickly when we have any queries. **What do you dislike about Hub?** Some elements can be tricky to understand at the beginning, but with a bit of practice and helpful support it becomes easier. **What problems is Hub solving and how is that benefiting you?** It is providing a very user-friendly and professional looking space for us to share important douments and information with staff, so that these don;t have to be shared by email. **Official Response from Clare Willson:** > Wonderful to hear you're had such a great experience with our HUB support team. We pride ourselves on always delivering the best service to our customers, so we're pleased you've found our advice has enabled you to become more self-sufficient. Thank you! ### 50. Hub is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marijke v. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Hub?** The hub is easy to use. It is also good to maintain. **What do you dislike about Hub?** Nothing to dislike at the moment. All fine. **What problems is Hub solving and how is that benefiting you?** We have colleagues all over the world. The hub makes it possible to streamline processes, but also to share nice cultural pictures. **Official Response from Clare Willson:** > It's great to hear that Hub Intranet is meeting your needs and enabling you to connect with colleagues globally. Thank you for sharing your positive experience! ## Hub Discussions - [What does Hub Intranet do?](https://www.g2.com/discussions/what-does-hub-intranet-do) - 1 comment - [What are intranet softwares?](https://www.g2.com/discussions/what-are-intranet-softwares) - 1 comment - [What is an intranet hub?](https://www.g2.com/discussions/what-is-an-intranet-hub) - 1 comment - [View Hub pricing details and edition comparison](https://www.g2.com/products/pancentric-digital-hub/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+21%3A38%3A07+-0500&secure%5Bsession_id%5D=0d3394fc-a3fb-46f1-8819-d109102a3530&secure%5Btoken%5D=79c2178339d168e698cc89fa73fe83e4d65079623b406c011b646b4e27344f39&format=llm_user) ## Hub Integrations - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Enabler](https://www.g2.com/products/enabler/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) - [X](https://www.g2.com/products/x/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Hub Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Content Editor **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Content** - Versioning - File Request - Feedback **Generative AI** - AI Text Generation - AI Text Summarization **Content & Community Features - Enterprise Social Networking (ESN)** - Community Building - Knowledge Sharing - User Generated Content **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Content Management** - File Sharing - Version Control - Tagging - Knowledge Base - Surveys **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Collaboration** - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Security** - Verification - Role-Based Permission - Public vs Private **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation **Admin & Reporting Features - Enterprise Social Networking (ESN)** - Content Moderation - Polls & Surveys - Content Management - Analytics & Reporting - User Management **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Agentic AI - Enterprise Social Networking (ESN)** - Cross-system Integration - Natural Language Interaction **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Communication** - Social Features - Tagging - Upload - Comments **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Employee Communications** - Natural Language Interaction ## Top Hub Alternatives - [Dayforce](https://www.g2.com/products/dayforce/reviews) - 4.2/5.0 (942 reviews) - [Simpplr](https://www.g2.com/products/simpplr/reviews) - 4.6/5.0 (353 reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - 4.5/5.0 (2,258 reviews)