--- title: Hosted PBX Business Phone System Reviews meta_title: 'Hosted PBX Business Phone System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Hosted PBX Business Phone System works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 10 scale: '5' date_modified: '2026-11-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Hosted PBX Business Phone System Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the easy access of the Hosted PBX Business Phone System, enhancing their overall calling convenience. (1 mentions)
Users value the seamless Teams integration of the Hosted PBX, enhancing accessibility and simplifying calling processes. (1 mentions)
Users value the responsive customer support from AANCALL, ensuring timely assistance whenever needed. (1 mentions)
Users value the ease of use and intuitive dashboard of the Hosted PBX Business Phone System for seamless operations. (1 mentions)
Users appreciate the easy access of the Hosted PBX Business Phone System, enhancing their calling experience through Teams integration. (1 mentions)
Users feel there is room for improvement in contact management, particularly with prefix requirements and integration issues. (1 mentions)
Users find dialing issues frustrating, citing the need for prefixes and poor integration with Teams as drawbacks. (1 mentions)
Users identify inadequate AI integration as a limitation, highlighting challenges with prefixes and Teams connectivity. (1 mentions)
Users note integration issues with Teams and find the necessity of using prefixes inconvenient for their experience. (1 mentions)
Users note the need for missing features, such as prefixes and better integration with Teams, limiting overall functionality. (1 mentions)

5 Pros or Advantages of Hosted PBX Business Phone System

1. Access
Users appreciate the easy access of the Hosted PBX Business Phone System, enhancing their overall calling convenience.
See 1 mentions

See Related User Reviews

MS

Moushumi S.

3.0/5

"Useful for Global Reach but Needs More improvements"

What do you like about Hosted PBX Business Phone System?

I like that the Hosted PBX Business Phone System is easy to access. The Teams integration provides a seamless experience, and there is no need to use

2. Calling Features
Users value the seamless Teams integration of the Hosted PBX, enhancing accessibility and simplifying calling processes.
See 1 mentions

See Related User Reviews

MS

Moushumi S.

3.0/5

"Useful for Global Reach but Needs More improvements"

What do you like about Hosted PBX Business Phone System?

I like that the Hosted PBX Business Phone System is easy to access. The Teams integration provides a seamless experience, and there is no need to use

3. Customer Support
Users value the responsive customer support from AANCALL, ensuring timely assistance whenever needed.
See 1 mentions

See Related User Reviews

IT a.
IA

IT a.

5.0/5

"Effortless Setup, Reliable Support"

What do you like about Hosted PBX Business Phone System?

I like that the Hosted PBX Business Phone System is easy to use and has a simple dashboard. The customer support is great; whenever we need help, the

4. Ease of Use
Users value the ease of use and intuitive dashboard of the Hosted PBX Business Phone System for seamless operations.
See 1 mentions

See Related User Reviews

IT a.
IA

IT a.

5.0/5

"Effortless Setup, Reliable Support"

What do you like about Hosted PBX Business Phone System?

I like that the Hosted PBX Business Phone System is easy to use and has a simple dashboard. The customer support is great; whenever we need help, the

5. Easy Access
Users appreciate the easy access of the Hosted PBX Business Phone System, enhancing their calling experience through Teams integration.
See 1 mentions

See Related User Reviews

MS

Moushumi S.

3.0/5

"Useful for Global Reach but Needs More improvements"

What do you like about Hosted PBX Business Phone System?

I like that the Hosted PBX Business Phone System is easy to access. The Teams integration provides a seamless experience, and there is no need to use

5 Cons or Disadvantages of Hosted PBX Business Phone System

1. Contact Management
Users feel there is room for improvement in contact management, particularly with prefix requirements and integration issues.
See 1 mentions

See Related User Reviews

MS

Moushumi S.

3.0/5

"Useful for Global Reach but Needs More improvements"

What do you dislike about Hosted PBX Business Phone System?

There's a lot of room for improvement, like the necessity of using prefixes such as 011. Also, I wish the balance was displayed upfront and that there

2. Dialing Issues
Users find dialing issues frustrating, citing the need for prefixes and poor integration with Teams as drawbacks.
See 1 mentions

See Related User Reviews

MS

Moushumi S.

3.0/5

"Useful for Global Reach but Needs More improvements"

What do you dislike about Hosted PBX Business Phone System?

There's a lot of room for improvement, like the necessity of using prefixes such as 011. Also, I wish the balance was displayed upfront and that there

3. Inadequate AI Integration
Users identify inadequate AI integration as a limitation, highlighting challenges with prefixes and Teams connectivity.
See 1 mentions

See Related User Reviews

MS

Moushumi S.

3.0/5

"Useful for Global Reach but Needs More improvements"

What do you dislike about Hosted PBX Business Phone System?

There's a lot of room for improvement, like the necessity of using prefixes such as 011. Also, I wish the balance was displayed upfront and that there

4. Integration Issues
Users note integration issues with Teams and find the necessity of using prefixes inconvenient for their experience.
See 1 mentions

See Related User Reviews

MS

Moushumi S.

3.0/5

"Useful for Global Reach but Needs More improvements"

What do you dislike about Hosted PBX Business Phone System?

There's a lot of room for improvement, like the necessity of using prefixes such as 011. Also, I wish the balance was displayed upfront and that there

5. Missing Features
Users note the need for missing features, such as prefixes and better integration with Teams, limiting overall functionality.
See 1 mentions

See Related User Reviews

MS

Moushumi S.

3.0/5

"Useful for Global Reach but Needs More improvements"

What do you dislike about Hosted PBX Business Phone System?

There's a lot of room for improvement, like the necessity of using prefixes such as 011. Also, I wish the balance was displayed upfront and that there

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Hosted PBX Business Phone System Reviews (10)

Reviews

Hosted PBX Business Phone System Reviews (10)

4.8
10 reviews
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G2 reviews are authentic and verified.
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Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
Originally submitted 10/21/2026
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy Setup, Clear Calls, and Local Trust"
4.5/5
What do you like best about Hosted PBX Business Phone System?

I like that Hosted PBX Business Phone System gives me a local virtual number, which helps me build trust with local clients. It’s easy to use, and the setup process was straightforward and very easy. I also appreciate the AI chatbots for customer support, along with the call quality. Overall, everything worked well for me. Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

Nothing in particular about the services Review collected by and hosted on G2.com.

JAY M.
JM
JAY M.
Owner
Small-Business (50 or fewer emp.)
"Easy to Navigate, Great Call Connectivity, and Affordable Pricing"
5/5
What do you like best about Hosted PBX Business Phone System?

Easy to Navigate good Connectivity of calls and Affordable pricing Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

Nothing All Great no dislikes it a really good software Review collected by and hosted on G2.com.

anushka s.
AS
anushka s.
HR Manager
Small-Business (50 or fewer emp.)
"Handy, Easy-to-Use App with Plenty of Options—Great on Mobile"
5/5
What do you like best about Hosted PBX Business Phone System?

I like this application because of having multiple option easy to use and its very handy i feel comfortable because i can ise it from my phone no need to carry my laptop all the time Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

Voicemail facility is missing and message facility is missing Review collected by and hosted on G2.com.

Kashish .
K
Kashish .
Small-Business (50 or fewer emp.)
"Effortlessly Connects Our Team"
5/5
What do you like best about Hosted PBX Business Phone System?

I find Hosted PBX Business Phone System makes my work easier, especially in reaching people. Everything about it is good, and it makes tasks easier to handle. The initial setup was very easy, and I appreciate that it simplifies my work. Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

Nothing Review collected by and hosted on G2.com.

PD
Piyush D.
Enterprise (> 1000 emp.)
"Great VoIP and Hosted PBX service provider!"
5/5
What do you like best about Hosted PBX Business Phone System?

I really found the Hosted PBX Business Phone System to be good. The outbound calling service is excellent, and there are many other good services that I like. Their team is very fast, which is one of the best things. They are quick to respond, fixing problems promptly, and their team will even hop on a Google Meet to help solve any issues. The initial setup was quite easy, and the team assisted me clearly. Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

All good. Review collected by and hosted on G2.com.

MS
Moushumi S.
"Useful for Global Reach but Needs More improvements"
3/5
What do you like best about Hosted PBX Business Phone System?

I like that the Hosted PBX Business Phone System is easy to access. The Teams integration provides a seamless experience, and there is no need to use a prefix when calling, except for the country code. Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

There's a lot of room for improvement, like the necessity of using prefixes such as 011. Also, I wish the balance was displayed upfront and that there was better integration with Teams. Review collected by and hosted on G2.com.

IT a.
IA
IT a.
"Effortless Setup, Reliable Support"
5/5
What do you like best about Hosted PBX Business Phone System?

I like that the Hosted PBX Business Phone System is easy to use and has a simple dashboard. The customer support is great; whenever we need help, the AANCALL team assists us promptly. I also appreciate how the high call rate and disconnection issues were resolved. Plus, the initial setup was very easy; it was just about installing the app and logging in with credentials. Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

nothing Review collected by and hosted on G2.com.

Jayraj G.
JG
Jayraj G.
Small-Business (50 or fewer emp.)
"Perfect Fit for Small Businesses"
5/5
What do you like best about Hosted PBX Business Phone System?

I like that the Hosted PBX Business Phone System makes calls easy and valuable. Everything is perfect with it. I find the call service within the system very beneficial. Additionally, the initial setup was quite easy. Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

Nothing Review collected by and hosted on G2.com.

Vijay K S.
VS
Vijay K S.
Founder & CEO
Small-Business (50 or fewer emp.)
"Very Helpful for Our Business"
5/5
What do you like best about Hosted PBX Business Phone System?

Everything as this is very helpful for our business Review collected by and hosted on G2.com.

What do you dislike about Hosted PBX Business Phone System?

Nothing so far that I have some across yet Review collected by and hosted on G2.com.

Verified User
AN
Verified User
Small-Business (50 or fewer emp.)
4.5/5

Hosted PBX Business Phone System excels in call management, offering features like call forwarding, routing, voicemail, and transfers that enhance communication efficiency. This system supports effective customer connections and internal communication, making it a reliable choice for managing business calls.

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