Very easy to set up and use. Reasonable pricing and quick support. Review collected by and hosted on G2.com.

Branded emails. Insurance for Non-US direct users. Review collected by and hosted on G2.com.

I love using Hospitable. Not only is it simple to use, they are constantly adding new features as a result of host feedback. They host calls where you can listen in on changes and new features on the horizon and then give feedback on existing features. It's is easy on the eyes unlike some other property management software that is ugly and difficult to use. Hospitable is also easy to set up and integrate with Airbnb and VRBO. Review collected by and hosted on G2.com.

I can't really think of anything. Any issues I ever have I bring up to their team and they add it to their feedback to roll out and in their next iterations. Review collected by and hosted on G2.com.

Automating all of my guest messages has saved me so much time. I use the automated message list as a way to see what is coming up in my rentals.

The support is top notch, if I ever have an issue they are there to make sure everything is fixed and I understand. Very much appreciate the town halls too. Review collected by and hosted on G2.com.

Currently their Direct Booking doesn't have a guest portal but they are in the process of making one. Excited for that to come out Review collected by and hosted on G2.com.

They keep you updated on what they are working on to improve the platform and take client feedback and suggestions very seriously!

The platform is easy to use, straight forward. They have great customer service and assist you through the entire process of integrating your listings on all platforms. Review collected by and hosted on G2.com.

It currently lacks a few features that their competitors have, although I understand they are working to implement these features on future updates. Review collected by and hosted on G2.com.

SmartBnb is hands down the best channel manager and message automation platform in the market.

• Beautiful and Easy User Interface

• Scalable Platform that can do 1 property to multiple properties

• Uptime

• Flawless Automated Messaging with Artificial Intelligence (AI) Question Detection

• Channel Manager for Airbnb and VRBO

• Easy to Setup and Configure

• Great Responsive Support to Any Questions

• iOS App is easy to use and consolidates messaging

• SmartBnb frequently releases updates many times throughout the week

• Great Product Roadmap to help hosts in the future reduce their time with manual work and more time focusing on growing and scaling their business

• Smartlock Integrations Review collected by and hosted on G2.com.

• Needs Better Dashboards with Analytics – Which months are my best months, which months are my worse months, which month has the highest ADR, which month has the slowest ADR. Which days are always empty, which days should I do promotions on, etc.

• Perhaps a Dashboard That Can Tell Me Listing Ranking - Integrate RankBreeze or Buy Them Out

• A Dashboard that can help recommend listing opportunities to me – Did I optimize the listing, Should I lower the minimum night stay, should I allow pets, is there more than 20 pictures

• Faster Integrations with other companies – Beyond Pricing, WheelHouse, TripAdvisor, Houfy, Facebook Marketplace, Booking.com, etc.

• More Manual AI Question Detection – Such as do you have a balcony, are there resort fees, how to use spa, how to use pool, etc. This is a very IMPORTANT feature that reduces my time that I have to spend responding to guests with the same questions. Review collected by and hosted on G2.com.

I like that I can see all my properties calendars in one screen so it's easier to see what's going on each day. Also love that it automates messaging on VRBO! And since they added the direct booking option, that helps integrate even more options for hosts / owners. Overall I'm very happy with Hospitable! It's also very affordable!! Review collected by and hosted on G2.com.

Customer service can be a little challenging if I have a specific question on my account. Review collected by and hosted on G2.com.

Hospitable makes it incredibly easy to manage my listings across VRBO, AirBnb, and my direct booking site all in one place. I can manage a single calendar for each listing, and any changes or updates are pushed to all the booking sites automatically. Direct integration with PriceLabs is a breeze.

For those who work on custom integrations, Hospitable provides a free API which I use to send reservation data to my custom booking site. The documentation is absolutely fantastic and easy to understand.

There's also a mobile app that is surprisingly well built. If I get a message from a guest, I get a push notification and can respond immediately. Review collected by and hosted on G2.com.

The connection with VRBO is unstable at times. The issue is on VRBO's end, and Hospitable does a great job communicating when there is downtime and when things will be resolved, but it's a consequence of using a management platform. Review collected by and hosted on G2.com.

As a software developer for an automation team, I am super focused on creating systems that allow the computers to do what they are good at, and the humans to do what they are good at. Hospitable excels in this area!

I can tell that the developers at Hospitable have put a lot of thought into their implementation of automation rules. As an example, nested "Custom Codes" are supported. What this means is that I can build rules for things like check in / check out messaging that react to a large set of variables. How long is the guest staying? How long before check-in did they book? How many people are in the party? Is the property booked the night before or after a new reservation? I can customize my messages based on all these criteria while also not having to duplicate my human effort. Using the support for nested "Custom codes" means that when I update my messaging, I don't have to update it in several places. I can have a single source of truth for the main body of my messages and then create custom additions to the start or end of the message based on the variables I am evaluating.

Getting to the "focus on the human" part, Hospitable has many useful suggestions for improving the guest experience and profitability. For example, they have a suggested workflow for notifying guests that the nights after their check-out are available and how to offer that they extend their stay for an additional fee. I had not thought about that option, and I've been experimenting with implementing it.

Another thing I like is their development transparency and the responsiveness of their customer support. When I discover an area that I think could use improvement, they either show me that they already have it on the feature request list and let me "watch" the progress, or they add it to a feature request list that is viewable by the platform user. Very cool. The customer support team is also very knowledgeable and has the ability to view screenshots and videos that I upload - to help demonstrate an issue or request.

Lastly, I like the UI. It's clean, clear, intuitive, and easy to use on Desktop and Mobile. Review collected by and hosted on G2.com.

The auto-save feature is both convenient and frustrating. Sometimes, I am just experimenting with changing my messaging, and I am not ready for it to save. The auto-save feature will save my updates as I am experimenting with them. I want the ability to toggle this feature off. I made this suggestion, and the support team added it to the "Feature Request" catalog!

There are also some inconsistencies in their automation rules when it comes to "less than X days" or "more than X days". Some rules are inclusive of the day, and some are not. A "less than or equal to" condition might solve this issue. Again, support was very comprehensive when investigating this and provided workarounds that are not elegant but do solve the problem. I'd like to see this area improved. Review collected by and hosted on G2.com.

I've been using the automations I set up for a couple of years. I just started using AI, now saving even more time! Review collected by and hosted on G2.com.

Sometimes, the automated messages bury questions that guests have asked me, and I miss them. I'd love a feature that reminds me of a message I missed or have not yet replied to from a guest! Review collected by and hosted on G2.com.

It's easy to use. Reliable customer support. Variety of features. Review collected by and hosted on G2.com.

Report takes a little bit of time to extract. Review collected by and hosted on G2.com.