# Top 10 Hornbill Service Manager Alternatives & Competitors (137)4.5 out of 5 Thousands of users compare Hornbill Service Manager with other IT Service Management Tools tools to find the best fit for their team or business. IT Service Management Tools is used by teams seeking popular, user friendly platforms with features like performance logging and policy dictation, according to G2 reviews. When comparing Hornbill Service Manager with other tools, reviewers most often evaluate reporting and customization as key differentiators. The best overall alternative to Hornbill Service Manager is [Freshservice](https://www.g2.com/products/freshservice/reviews), rated ~4.6 stars on G2 from 1301+ reviewers. It is frequently praised for automation and ticketing system. Other well-known alternatives to Hornbill Service Manager are: - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – known for incident management and efficiency (G2 star rating ~4.5) - [SysAid](https://www.g2.com/products/sysaid/reviews) – highly rated for customer support and automation (G2 star rating ~4.5) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) – offers ticketing system and asset management (G2 star rating ~4.3) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) – best suited for teams that need automation and ticket management (G2 star rating ~4.3) Browse top options below. Based on G2 review data, Hornbill Service Manager is most commonly used in industries like [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Hornbill Service Manager - Freshservice - ServiceNow IT Service Management - SysAid - SolarWinds Service Desk - Jira Service Management - Ivanti Neurons for ITSM - Zendesk for Customer Service - Freshdesk ## Top 10 Alternatives to Hornbill Service Manager Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Hornbill Service Manager stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Higher Education, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Hornbill Service Manager, Freshservice is: Easier to admin Easier to set up More expensive Categories in common with Hornbill Service Manager: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk)[ Customer Self-Service ](/categories/customer-self-service) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Product Description ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to Hornbill Service Manager, ServiceNow IT Service Management is: More expensive Better at meeting requirements Easier to admin Categories in common with Hornbill Service Manager: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/720f7fe3053ac293d3814d2b34792aaf/sysaid.png "Product Avatar Image") ](https://www.g2.com/products/sysaid/reviews) [ SysAid ](https://www.g2.com/products/sysaid/reviews) By [SysAid](https://www.g2.com/sellers/sysaid) [ 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews#reviews) Product Description SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to Hornbill Service Manager, SysAid is: Easier to admin Better at meeting requirements Easier to set up Categories in common with Hornbill Service Manager: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/reviews) By [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews#reviews) Product Description SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Hornbill Service Manager, SolarWinds Service Desk is: Easier to admin Easier to set up More expensive Categories in common with Hornbill Service Manager: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ](https://www.g2.com/products/jira-service-management/reviews) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Product Description Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to Hornbill Service Manager, Jira Service Management is: More expensive Better at meeting requirements Categories in common with Hornbill Service Manager: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/72ef819c5dcd69d757242f411505cd39/ivanti-neurons-for-itsm.jpg "Product Avatar Image") ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) [ Ivanti Neurons for ITSM ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) By [Ivanti](https://www.g2.com/sellers/ivanti) [ 4/5(295) ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews#reviews) Product Description Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT. Reviewers say compared to Hornbill Service Manager, Ivanti Neurons for ITSM is: More expensive Categories in common with Hornbill Service Manager: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) By [Zendesk](https://www.g2.com/sellers/zendesk) [ 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews) Product Description Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Hornbill Service Manager, Zendesk for Customer Service is: More expensive Better at meeting requirements Categories in common with Hornbill Service Manager: [ Customer Self-Service ](/categories/customer-self-service) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") ](https://www.g2.com/products/freshdesk/reviews) [ Freshdesk ](https://www.g2.com/products/freshdesk/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews#reviews) Product Description Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Hornbill Service Manager, Freshdesk is: Easier to set up Easier to admin Better at meeting requirements Categories in common with Hornbill Service Manager: [ Customer Self-Service ](/categories/customer-self-service) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") ](https://www.g2.com/products/ninjaone/reviews) [ NinjaOne ](https://www.g2.com/products/ninjaone/reviews) By [NinjaOne](https://www.g2.com/sellers/ninjaone) [ 4.7/5(5,024) ](https://www.g2.com/products/ninjaone/reviews#reviews) Product Description NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to Hornbill Service Manager, NinjaOne is: Easier to set up Easier to admin More expensive Categories in common with Hornbill Service Manager: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") ](https://www.g2.com/products/logmein-resolve/reviews) [ LogMeIn Resolve ](https://www.g2.com/products/logmein-resolve/reviews) By [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) [ 4.3/5(469) ](https://www.g2.com/products/logmein-resolve/reviews#reviews) Product Description LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. Reviewers say compared to Hornbill Service Manager, LogMeIn Resolve is: More expensive Easier to set up Easier to admin Categories in common with Hornbill Service Manager: [ Service Desk ](/categories/service-desk) ### Explore Articles [ Best software for vendor spend management ](https://www.g2.com/discussions/best-software-for-vendor-spend-management-what-tools-actually-keep-it-in-check) [ Which education HR software is most reliable based on reviews from managers handling complex departmental workflows? ](https://www.g2.com/discussions/which-education-hr-software-is-most-reliable-based-on-reviews-from-managers-handling-complex-departmental-workflows) [ Top platforms for automating event workflows ](https://www.g2.com/discussions/top-platforms-for-automating-event-workflows) [ Top tools for managing employee records and payroll ](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-employee-records-and-payroll) [ Top platforms for audience behavior analysis through content ](https://www.g2.com/discussions/which-top-content-platforms-are-best-for-analyzing-audience-behavior) [ Top-rated network monitoring service for startups ](https://www.g2.com/discussions/top-rated-network-monitoring-service-for-startups) ### Spotlight Categories [ Identity Verification Software ](https://www.g2.com/categories/identity-verification) [ Demand Side Platform (DSP) ](https://www.g2.com/categories/demand-side-platform-dsp) [ Corporate Learning Management Systems ](https://www.g2.com/categories/corporate-learning-management-systems)