# Hitsteps Web Analytics Reviews **Vendor:** Hitsteps **Category:** [Digital Analytics Software](https://www.g2.com/categories/digital-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 43 ## About Hitsteps Web Analytics Hitsteps Analytics is a powerful real time visitor management and live chat tool. It allows you to view your visitors stream and follow each visitors to know more about each pages they see. It allow you to engage with your visitors using live chat tool. You'll be provided with detailed information about each visitor such as geolocation, their first visit on your site, referer to your site, their browser, OS and device and much more! Advantages over Google analytics includes but not limited to Detailed information of each and all visitors, ability to engage with visitors using live chat tool, heatmap for each pages, carefully pre-generated and categorized reports, real-time analytics on all reports and much more... Visitor aliasing enables you to detect if same (registered user) login back to your website again using another device (another pc, mobile or tablet). What if a user click on your ads on pc and register to your website but don't make any purchase, however this same user login back to your website from another device and complete purchase? Most web analytics would tell you he is a new user! Hitsteps detect if same user login again, and merge new browsing session with previous session making a unique timeline. We also identify user in hitsteps with same nickname they used to register in your website to make it easier for you to identify it. New generation heatmap, Page Analysis: It allows you to view exactly which item in your page, menu, sub menu, carousels or slideshows is attracting and getting how many clicks. View some screenshots in screenshot tab of this plugin. ## Hitsteps Web Analytics Pros & Cons **What users like:** - Users value the **data accuracy** of Hitsteps Web Analytics for its precise tracking and insightful user interactions. (1 reviews) - Users appreciate the **ease of use** of Hitsteps Web Analytics, making tracking and decision-making straightforward and efficient. (1 reviews) - Users value the **real-time detailed visitor tracking** of Hitsteps Web Analytics, enabling swift, data-driven decision-making. (1 reviews) - Users value the **real-time, detailed visitor tracking** of Hitsteps, enabling quick, data-driven decisions for their websites. (1 reviews) - Users value the **real-time, detailed visitor tracking** of Hitsteps Web Analytics, enabling swift, data-driven decision-making. (1 reviews) - User Insights (1 reviews) - Valuable Insights (1 reviews) **What users dislike:** - Users find the **difficult navigation** of Hitsteps Web Analytics frustrating, especially for those new to the platform. (1 reviews) - Users find the **cluttered interface** of Hitsteps Web Analytics less intuitive, challenging navigation for beginners. (1 reviews) - Users find the **cluttered and less intuitive interface** of Hitsteps Web Analytics challenging for beginners to navigate. (1 reviews) - Users find the **limited charting capabilities** of Hitsteps Web Analytics make navigation challenging, especially for beginners. (1 reviews) - Users find the **navigation difficulty** of Hitsteps Web Analytics a challenge due to its cluttered and less intuitive interface. (1 reviews) - Not Intuitive (1 reviews) - Poor User Experience (1 reviews) - Report Complexity (1 reviews) ## Hitsteps Web Analytics Reviews ### 1. Powerful Real-Time Insights, But Interface Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** LAKSHAY M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Hitsteps Web Analytics?** Hitsteps Web Analytics is best for its real-time, highly detailed visitor tracking that shows exactly how users interact with your site, helping you make quick, data-driven decisions. **What do you dislike about Hitsteps Web Analytics?** The main drawback of Hitsteps Web Analytics is that its interface can feel cluttered and less intuitive compared to modern analytics tools, making it harder to navigate for beginners. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Hitsteps Web Analytics solves the problem of not knowing how visitors behave on your website by giving real-time, detailed insights into their actions, which helps you optimize pages faster and improve user engagement. ### 2. Great APP to get real insights **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitri v. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Hitsteps Web Analytics?** The multitude of layers, the easy way to use the application and it's multiple functions to track the data you need, create triggers at custom events and personalize your entire flow so you can keep track of your audience and see what marketing techniques work and what don't. **What do you dislike about Hitsteps Web Analytics?** Nothing comes to mind about something I would dislike. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** tracking visitors and the behavior ### 3. Hitsteps makes site performance tracking easy and informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Hitsteps Web Analytics?** I've found the visitor detail provided by hitsteps is far more informative at a glance than the service I have been using previously over the past 15 years. **What do you dislike about Hitsteps Web Analytics?** Nothing yet -- So far all Hitstep features seem to be working well, as expected. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** As someone tracking the performance of more than a dozen sites, I've used traffic monitoring (and live support chat) systems since the early 2000s. I have used just about all of the popular monitoring / chat systems over that time -- and eventually settled on one that was sufficient for our needs -- but hasn't really changed or been updated in over a decade. Hitsteps provides a modern platform, with many more at-a-glance features that make traffic monitoring easy and more efficient than the previous system we used. ### 4. Title: Hitsteps: A Powerful Real-Time Visitor Tracking Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Hitsteps Web Analytics?** What I like best about Hitsteps: Real-time monitoring: Hitsteps offers real-time monitoring of site visitors so that you can see who is browsing your website, where they're coming from, and what web pages they are looking at. Detailed reports: Hitsteps gives comprehensive reports on online traffic so that you can monitor the overall performance of your site eventually. Simple to use: Hitsteps is easy to utilize, even for individuals with zero technical practical experience. Cost-effective: Hitsteps is quite cost-effective, specifically for the features it provides. **What do you dislike about Hitsteps Web Analytics?** What I dislike about Hitsteps: No mobile application: Hitsteps doesn't have a mobile application, which means you can't monitor site traffic through your mobile phone. A number of attributes are just accessible in the paid plans: A number of attributes, for example heatmaps and visitor segmentation, are only accessible in the paid plans. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Hitsteps resolves several problems for us. First of all, it assists me to monitor the overall performance of my site. Secondly, it assists us to comprehend my site visitors much better. Thirdly, it assists us to enhance the user experience on my site. Overall, I believe Hitsteps is a superb application for anybody who desires to monitor online traffic and enhance the performance of their site. ### 5. Extensive Website Analytics and Visitor Insights tool **Rating:** 4.5/5.0 stars **Reviewed by:** SHIVAM A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hitsteps Web Analytics?** The best I like about Hitstepsis that it offers a piece of insightful information regarding site visitors, including real-time data, traffic sources, website visitor demographics, and engagement analytics. The capability to monitor visitor journeys, pageviews, as well as conversion rates facilitates me to comprehend user behavior, determine trends, and then make data-driven conclusions to boost my website's functionality. **What do you dislike about Hitsteps Web Analytics?** While Hitsteps provides a number of standard reports, additional customization alternatives for producing reports could be advantageous. This might consist of the capability to generate custom reports with particular metrics, utilize filters, and schedule automated report delivery. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** This application helps us in Performance Optimization, by giving comprehensive information into visitor behavior and engagement, Hitsteps makes it possible for site owners to spot areas of progress and optimise their presence online. By comprehending website visitor preferences, popular content, and conversion funnels, users could make data-driven judgments to improve buyer experience, boost sales, and enhance all round web site operation. ### 6. Good analytic software, could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Hitsteps Web Analytics?** I like seeing the real time anayltics of customer traffic. **What do you dislike about Hitsteps Web Analytics?** For my website the heatmap doesn't work. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** I am able to see customer traffic and flow including what devices they are using however heatmap does not work for my store. ### 7. Very fine tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Hitsteps Web Analytics?** Number and kind of visitors, their origin **What do you dislike about Hitsteps Web Analytics?** There is nothing that I dislike about it **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** I have no real problems ### 8. Great Product and Lots of Useful Stats **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Hitsteps Web Analytics?** You can see real-world stats in real time, this helps you design better marketing and understand how to engage your leads and clients. **What do you dislike about Hitsteps Web Analytics?** A better way to retarget visitors to help drive up engagement! **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** It helps our business know where visitors are coming from, the pages they visited, how long on each page, revisit, etc. ### 9. Manfredinson review **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | SEO expert, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Hitsteps Web Analytics?** Ability to see if the visit is from Bot or Fake traffic **What do you dislike about Hitsteps Web Analytics?** The interface could be improved, for instance, Scrolling window on the right side of the screen with I.P addresses in real-time **Recommendations to others considering Hitsteps Web Analytics:** No such tool with features offered exists **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** checking traffic sources, the possibility to send messages to the online visitor ### 10. Excellent Tool and Replacement for Google Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Phil C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Hitsteps Web Analytics?** Real-time data and notification alerts. Very easy to read and dive into deep analytics if necessary, as well as exporting capabilities. Support has been excellent as well. **What do you dislike about Hitsteps Web Analytics?** There really has been nothing to dislike as of yet on their platform. I have been delighted with the extensive reporting, ease of use, and real-time filtering and data. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** It has been imparative for us to utilize HTML tracking in our webpages, and Hitsteps checks all of the boxes on this ask and many others that we have been able to utilize. ### 11. Great, perfect analytics tool even for a begineer **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay M. | Software manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Hitsteps Web Analytics?** Very easy to use interface, hitsteps is probaby better than google analytics in so many ways. **What do you dislike about Hitsteps Web Analytics?** There is a lot, i mean, a lot of data on hitsteps (love this),but probably a slightly better organized form for data representation might give more insights **Recommendations to others considering Hitsteps Web Analytics:** Go for it. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Analyzing the regions, activity, devices etc for my website. Very helpful. ### 12. FLAWLESS! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Hitsteps Web Analytics?** This is a great website tracking tool as well as for web analytics. Easy to set up and use. Lets us know about our visitors. **What do you dislike about Hitsteps Web Analytics?** Nothing to dislike. It works great and in real time. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Lets us know about our visitors. A few years back our site was compromised. This helps us track the ip and our users in real time. Everyone should have this tool. ### 13. Cool way to grow **Rating:** 2.5/5.0 stars **Reviewed by:** Ayman G. | Marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Hitsteps Web Analytics?** Speed and quality of the type of customer that really like **What do you dislike about Hitsteps Web Analytics?** Nothing is wrong but it's better to market the business in more ways **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Lead and website recognition ### 14. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2021 **What do you like best about Hitsteps Web Analytics?** Easy to use web analytics! Real-time web statistics that every administrator should use. **What do you dislike about Hitsteps Web Analytics?** There is nothing to dislike. It does everything you need it to do. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Tracks users and visitors in real-time. It lets you understand the user and what pages they frequently visit. ### 15. Review of experience with using Hitsteps. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler N. | Technical Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Hitsteps Web Analytics?** I like how Hitsteps can track the name of the organizations visiting my website as well as the pages that they browsed during their sessions and how they were referred to my company's website or how they found it. **What do you dislike about Hitsteps Web Analytics?** For organizations viewing my website, a lot of visitors are only seen as their internet service provider when I hover my mouse over the ISP to determine who was visiting my website. **Recommendations to others considering Hitsteps Web Analytics:** Determine what type of analytics you would like to track for your company's website. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Determining traffic on my company's website, what each organization's browsing history is like, and helping my company reach out to their visitors. ### 16. Excellent Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Hitsteps Web Analytics?** The ease to see analytics of visitors on your website **What do you dislike about Hitsteps Web Analytics?** Hit Map needs to be exact on location of visitors, havent yet been able to see that **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** I didnt know what geographic location are most of my clients. With Hitstep I can analyse which country request for my services more ### 17. Wonderful application for site evaluation **Rating:** 4.0/5.0 stars **Reviewed by:** JAGDEEP S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2020 **What do you like best about Hitsteps Web Analytics?** It's a program which is filled with really useful capabilities, additionally, it provides the finest real-time analytics, it is among the best real-time analytics trackers I've got utilized, it is also ideal for anybody who really wants to manage as well as keep track of site visitors **What do you dislike about Hitsteps Web Analytics?** I don't come across anything unsuitable using the program, it provides wonderful support constantly, **Recommendations to others considering Hitsteps Web Analytics:** I can easily suggest this program with no issue, it's provided me personally excellent outcomes, it's super easy to make use of the application with lots of features, each one extremely important. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** This application enables you to monitor as well as keep track of site visitors to your site, in addition, it permits us to become involved as well as talk to website visitors to our page, in addition, it permits us to monitor each and every web page on our website, we are able to be also assisting our site visitors together with live chat ### 18. Excellent tool for website analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Alice B. | Senior Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2020 **What do you like best about Hitsteps Web Analytics?** It is a platform that is packed with very productive features, it also offers the best real-time analytics trackers, it's one of the best real-time analytics trackers I've used, it's also perfect for anyone who wants to control and monitor visitors . . on its website it is quite easy to use and control, it is a really reliable and safe product, it also offers live chat. **What do you dislike about Hitsteps Web Analytics?** I do not find anything wrong with the platform, it offers excellent service at all times, all its functions are to my liking and I am really satisfied with the product. **Recommendations to others considering Hitsteps Web Analytics:** I can recommend this product without any problem, it has given me very good results, it is a very easy to use tool with many functions, each of them very important. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** This tool allows you to track and monitor visitors to your website, it also allows us to get involved and chat with visitors to our page, it also allows us to track every page on our site, we can also be helping our visitors with live chat At all times, the personalized reports are very helpful, it also helps to identify our most popular pages. ### 19. One of the best **Rating:** 3.5/5.0 stars **Reviewed by:** Eskil H. | Help Desk Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Hitsteps Web Analytics?** Setup was probably the best thing about HitSteps - it was easy and fast. HitSteps is also great because it allows me to see where the traffic on my website comes from, country, type of devices, from which page. **What do you dislike about Hitsteps Web Analytics?** Nothing comes to my mind when i try to think about things that i dislike in HitSteps. **Recommendations to others considering Hitsteps Web Analytics:** If you want to monitor traffic on your website then Hitsteps is for you. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** With HitSteps i am able to measure the traffic on my website, where the traffic comes from and some other things, that i have mentioned before. ### 20. I used to use crazyegg but this one is far more better. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeev S. | Internet Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Hitsteps Web Analytics?** This gives you live update and heat map. **What do you dislike about Hitsteps Web Analytics?** Almost I liked everything I just start using I need to used more for that. It will be good if they give name of specific device like iphone 6 or iphone x. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** with live performance, I can see the quick results from where my traffic coming from and I can focus on that. ### 21. Extremely Useful!! One of the best analytics platforms I've used. **Rating:** 5.0/5.0 stars **Reviewed by:** Drew S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Hitsteps Web Analytics?** There are a lot of analytic options out there but Hitsteps is by far my favorite to use for my businesses! Everything on the platform is pretty easy to use and understand. It's a platform that is packed with features but isn't cluttered ord disorganized. **What do you dislike about Hitsteps Web Analytics?** Honestly, there really isn't anything I really dislike. If I had to say one thing that could be improved is maybe that ability to customize the styling to white label the dashboard for client view. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** I am really able to dial in on my visitor's habits and make tweaks to my sites to maximize sales. I am a big fan of A/B Testing so the more info I can get the better! ### 22. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin J. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Hitsteps Web Analytics?** Works great can see everything I need to about my traffic and even chat with real time users. **What do you dislike about Hitsteps Web Analytics?** Love everything. I dislike nothing. Everything is well. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Seeing traffic, seeing Marketing, seeing last visited pages, seeing heat touches for any pages, getting custom alerts. ### 23. "Great application to analyse your website data **Rating:** 4.0/5.0 stars **Reviewed by:** SACHIN G. | Digital Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Hitsteps Web Analytics?** Hitsteps are one of much greatest real-time analytics tracker I have at any time stumble upon all my a long time of employing analytics software/plugins, I like the reality that you need to use it to observe every single customer and still have a true dwell chat with them with all the Hitseps Stay chat characteristics. **What do you dislike about Hitsteps Web Analytics?** Effectively, there is certainly practically nothing undesirable about Hitseps **Recommendations to others considering Hitsteps Web Analytics:** It is one the popular application to keep track of your site visitors. Just try it out **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** I exploit Hitsteps for monitoring my weblogs realtime time end users and possess a chat with them regarding the distinct internet pages they may be accessing ### 24. Fantastic Analytic Plugin! Can't live without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan P. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Hitsteps Web Analytics?** This WordPress plugin has revolutionized our website tracking and allows us to track every page on our site, who has visited the page, how long they were on the page, a heatmap of where they were focused on the page, type of device they used, operating system, browser, and how they arrived at the page. We are also extremely happy with the support we get from the developer, they are responsive, they are open to our feedback, and have done an amazing job over the last two years to continually improve the product! **What do you dislike about Hitsteps Web Analytics?** Nothing that I can think of. The product runs 24 / 7 for us and the dashboard is clean and easy to read. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** See my comments in what we like best. We can are truly able to "measure the traffic" we are getting for every different marketing initiative that we have through tracking codes and dozens of other analytics. With real time reporting and custom reporting on virtually any element, we can see what's happening on our site more than ever before! ### 25. Used with Chrome extension. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about Hitsteps Web Analytics?** I use HS with Chrome. It tells me the traffic is on my site with an icon and a number (like the numbers on apps on your phone for an unread message etc) Then you can go to the web interface and see where the traffic comes from - country, IP address, type of device being used, which pages they looked at, if they are a return visitor and much more. I recommend Hitsteps for business owners and website managers. It’s good! **What do you dislike about Hitsteps Web Analytics?** Can’t think of anything. It’s a good program which works well. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Knowing where traffic comes from, time spent on my site and on which pages. ### 26. New user, but seems good **Rating:** 3.5/5.0 stars **Reviewed by:** Alba R. | Full Stack, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Hitsteps Web Analytics?** Hitstep-Web-Analytic is a perfect software for those who want to control and monitor the visitors who visit the company's website. I recommend Hitsteps for business owners and site managers. It's not with Hitateps. **What do you dislike about Hitsteps Web Analytics?** In recent months, it would be a shorter list, which I still like. The Heatmap is slow for me. Although it should not be considered negative, in my opinion, it provides a reasonable amount of information that can be surpassed by other team members. We have not had major issues with these products. **Recommendations to others considering Hitsteps Web Analytics:** Very good and functional. It helps to monitor every visitor to your site. Yes, yes. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Research report on the site Great visitor management software that allows us to monitor our potential clients No Free addition service ### 27. Hitsteps Whitelabel Web Analytics Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Hitsteps Web Analytics?** I can tell what differentiates Hitsteps from other providers is their unmatched support. We have compared around 20 web analytics solutions and testify that they have all features combined from different providers. **What do you dislike about Hitsteps Web Analytics?** So far we dont have any negative comment. **Recommendations to others considering Hitsteps Web Analytics:** Its a complete web analytics platform with an excellent support team. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** We were looking for a full feature web analutics solution and they are doing wverything we have asked. ### 28. Hitsteps is truly amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Hitsteps Web Analytics?** This is much more than Google Analytics. Knowing where my traffic comes from and laid out in lay man's term helps me understand it so much and market my business much better **What do you dislike about Hitsteps Web Analytics?** Wish it was free for life. I havent found anything which is dislike about it. Just wish it was nnot that expensive so small businesses like me can afford it. **Recommendations to others considering Hitsteps Web Analytics:** Go for it. its simply the best **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Targetting Customers, fixing bugs, reducing bounce rates on my website, Cater to my audience. and much much more ### 29. Hitsteps is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Reginald E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Hitsteps Web Analytics?** Hit steps allows you to view my traffic on multiple websites all at the same time **What do you dislike about Hitsteps Web Analytics?** to be honest, I have not found anything that I do not like about Hit Steps. it does exactly what I would need from a Analytics Site. But if I had to choose something I would say the price could be lower ;-) **Recommendations to others considering Hitsteps Web Analytics:** I highly recommend this program. It helps monitor each visitor to your site. Almost like having having a Camera on your website. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** I can see who views my sites what pages they viewed what they looked at (as in what was clicked on) ### 30. Time to quit **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Hitsteps Web Analytics?** Many functions are today offered for free. Not with Hitateps company **What do you dislike about Hitsteps Web Analytics?** In last few months would be shorter list, what I still like. After 5 years of using Hitsteps, company was still unable to create mobile app. **Recommendations to others considering Hitsteps Web Analytics:** Did you really asking for questions on which would you not like to hear answer? **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Zero feedback for my questions. Slow software, "there is no mobile phone app needed"... Aha ### 31. Great for Marketing and Quick User Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Yusuf B. | Digital Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2019 **What do you like best about Hitsteps Web Analytics?** Hitsteps are one of the best real-time analytics tracker I've ever come across all my years of using analytics software/plugins, I love the fact that you can use it to monitor each visitor and also have a real live chat with them with the Hitseps Live chat features. I give this software 99.9% in marketing and real-time tracking. **What do you dislike about Hitsteps Web Analytics?** Well, there is nothing bad about Hitseps, just that one can not get use it for free and yes the tool is 100% worth paying bills for. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** I use Hitsteps for tracking my blogs realtime time users and have chat with them concerning the particular pages they are accessing ### 32. Useful for some activities **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Hitsteps Web Analytics?** Seeing the contact's location and activity **What do you dislike about Hitsteps Web Analytics?** Heatmap is slow for me. I don't see hotspots in the right places **Recommendations to others considering Hitsteps Web Analytics:** Try it. You may like it. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Tracing the origin of contacts ### 33. Excellent Info **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Hitsteps Web Analytics?** I like the immediate access to the what's happening inside my site **What do you dislike about Hitsteps Web Analytics?** Price, a lower cost is an important thing to consider in this times. **Recommendations to others considering Hitsteps Web Analytics:** More intuitive **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** New Keywords for google ads, visits on especific pages, compare with google stats ### 34. it is such a useful software **Rating:** 4.0/5.0 stars **Reviewed by:** yonghui C. | Tax Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about Hitsteps Web Analytics?** it is so useful and it is not that pricy. it functions well as well. **What do you dislike about Hitsteps Web Analytics?** some maybe not that easy to use and you need to do the learning process **Recommendations to others considering Hitsteps Web Analytics:** really good and functioavle **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** it is so useful and save my work time ### 35. Not only an analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Hitsteps Web Analytics?** Providing ability to chat with our visitors in early stages of development helped us to crush lot of bugs while communicating with our beta testers and looking at pages they are looking. **What do you dislike about Hitsteps Web Analytics?** All experience were great while using Hitsteps **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** They have helped us to identify our most popular pages and pages that need more attention to improve. ### 36. Hitsteps! **Rating:** 4.0/5.0 stars **Reviewed by:** Ayesha S. | Junior Designer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Hitsteps Web Analytics?** Love that you can use it to analyze thoroughly **What do you dislike about Hitsteps Web Analytics?** Can get super technical and detailed which can be confusing **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Really helpful with analyzing large amounts of information ### 37. Very intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Frank K. | Technical Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Hitsteps Web Analytics?** Easy to understand for a novice group of people **What do you dislike about Hitsteps Web Analytics?** Although it shouldn’t be considered a negative in my view it provides a fair amount of information that other team members can be overwhelmed by. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** We have been working on a new website and focusing our keyword search and this has really been helping our team gain insight and direction. ### 38. Counts are perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2019 **What do you like best about Hitsteps Web Analytics?** I like that it allows us to get engaged and chat with our page visitors via their chat tool. I haven't had a problem with this service yet and I don't plan on leaving them any time soon either! **What do you dislike about Hitsteps Web Analytics?** I personally feel like it is a bit evasive if I can see what other sites people have been viewing aswell as ours, but that's the whole point for the job- to make sure you know what your consumers want and how to reel them in! **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** None ### 39. Amazing visitor management software. **Rating:** 4.5/5.0 stars **Reviewed by:** Anna K. | Marketing, Import and Export, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2018 **What do you like best about Hitsteps Web Analytics?** Hitstep-Web-Analytic is a perfect software for anyone who want to control and monitor the visitors visiting website of the company. It has many futures, I liked the most Heatmap that allows you to see the most clicked places of your websites. It is really reliable product. when you are watching your visitors also you can help them by using online-chat platform. **What do you dislike about Hitsteps Web Analytics?** it is quite good product and I did not have any problem with this software up until now, its price is also affordable for anyone. **Recommendations to others considering Hitsteps Web Analytics:** I highly recommend, just try it and see the power. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Great visitor management software that allows us to monitor our potential customers. Real time analytics is also serving reliable reports. ### 40. Great software to analyse your website. store. **Rating:** 4.5/5.0 stars **Reviewed by:** karin l. | Marketing, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2018 **What do you like best about Hitsteps Web Analytics?** Hitsteps Web Analytics is quite easy to use and control it. I was using with this software in my previous job position in my organization I can say I was monitoring every visitors visiting our website with their clicks. It has many futures such as real time analytics, categorizing reports. Also I liked more I was helping our visitors with live-chat to inform and give more information about their seeking. **What do you dislike about Hitsteps Web Analytics?** There is nothing to say bad about this product I can say it was quite good product for my organization, right now still my friends are using this product and they do not have any complains. **Recommendations to others considering Hitsteps Web Analytics:** I can highly recommend for any companies who want to research and control what their visitors doing inside your website. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Thanks to Hitsteps Web Analytics, I was observing all visitors activities and checking what kind of help they need and then I was using live-chat mood by connecting with them. It served many futures for my organization and still it is helping. ### 41. Simple to read daily summary info **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Hitsteps Web Analytics?** The ease of seeing the summary information at a glance **What do you dislike about Hitsteps Web Analytics?** I would prefer a weekly summary with a link to seeing the information day-by-day. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** I set-up a new website with a new facebook page and wan;t to track how it was going ### 42. It works efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie N. | SC, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Hitsteps Web Analytics?** Do not need to update software consistently **What do you dislike about Hitsteps Web Analytics?** Might not be comparable with old computer **Recommendations to others considering Hitsteps Web Analytics:** Yes **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** Free add on service ### 43. New User But Looks Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2018 **What do you like best about Hitsteps Web Analytics?** The live/real-time data on your website is rivaled only by Google Analytics. Strong amount of data on the users and its all displayed in readily accessible fashion. **What do you dislike about Hitsteps Web Analytics?** Their free product feels a lot more limited in scope than Google Analytics (e.g. only stores 14 days of comprehensive data history). However, higher level service pricing seems reasonable enough that it may be worth a shot as your site grows. **What problems is Hitsteps Web Analytics solving and how is that benefiting you?** When customers report a problem, it is helpful to be able to get accurate information on the visitor's experience while responding and/or chatting with them. Also, the heatmaps are great for identifying pain points. ## Hitsteps Web Analytics Discussions - [Integrate a better startup intuitive response](https://www.g2.com/discussions/12718-integrate-a-better-startup-intuitive-response) - 1 comment, 1 upvote - [View Hitsteps Web Analytics pricing details and edition comparison](https://www.g2.com/products/hitsteps-web-analytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+07%3A49%3A11+-0500&secure%5Bsession_id%5D=0b10762d-1d35-41df-8854-d29e1a6065f4&secure%5Btoken%5D=0efdef140a27695e3adfa0180104ff50e9b896260960853c2e6ffd8345d568a7&format=llm_user) ## Hitsteps Web Analytics Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Other** - User Data - Site Search Reporting - Campaign Tracking - Administration Alerts **Reporting** - Heat Maps - Monitoring - Data Segmentation **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Hitsteps Web Analytics Alternatives - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - 4.5/5.0 (6,564 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) - 4.6/5.0 (688 reviews)