HighGear Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the real-time alerts from HighGear for efficiently tracking all outstanding tasks and projects. (1 mentions)

Users appreciate the customization options in HighGear, allowing tailored views for managing tasks efficiently. (1 mentions)

Users value the real-time overview of tasks and projects provided by HighGear, enhancing their productivity significantly. (1 mentions)

Users value the real-time monitoring of HighGear, enabling them to keep track of all tasks and projects effortlessly. (1 mentions)

Users value the real-time task visibility of HighGear, enhancing project management and collaboration efficiency. (1 mentions)

Users experience a learning curve when designing workflows, which can hinder initial usability and efficiency. (1 mentions)

Top Pros or Advantages of HighGear

1. Alerts

Users value the real-time alerts from HighGear for efficiently tracking all outstanding tasks and projects.

See 1 mentions

See Related User Reviews

Lisa C.

Small-Business (50 or fewer emp.)

5.0/5

"HighGear has been a lifesaver!"

What do you like about HighGear?

HighGear offers one central location for seeing all outstanding tasks and projects in real time.

2. Customization

Users appreciate the customization options in HighGear, allowing tailored views for managing tasks efficiently.

See 1 mentions

See Related User Reviews

Lisa C.

Small-Business (50 or fewer emp.)

5.0/5

"HighGear has been a lifesaver!"

What do you like about HighGear?

HighGear offers one central location for seeing all outstanding tasks and projects in real time.

3. Productivity Improvement

Users value the real-time overview of tasks and projects provided by HighGear, enhancing their productivity significantly.

See 1 mentions

See Related User Reviews

Lisa C.

Small-Business (50 or fewer emp.)

5.0/5

"HighGear has been a lifesaver!"

What do you like about HighGear?

HighGear offers one central location for seeing all outstanding tasks and projects in real time.

4. Real-time Monitoring

Users value the real-time monitoring of HighGear, enabling them to keep track of all tasks and projects effortlessly.

See 1 mentions

See Related User Reviews

Lisa C.

Small-Business (50 or fewer emp.)

5.0/5

"HighGear has been a lifesaver!"

What do you like about HighGear?

HighGear offers one central location for seeing all outstanding tasks and projects in real time.

5. Scalability

Users value the real-time task visibility of HighGear, enhancing project management and collaboration efficiency.

See 1 mentions

See Related User Reviews

Lisa C.

Small-Business (50 or fewer emp.)

5.0/5

"HighGear has been a lifesaver!"

What do you like about HighGear?

HighGear offers one central location for seeing all outstanding tasks and projects in real time.

Top Cons or Disadvantages of HighGear

1. Learning Curve

Users experience a learning curve when designing workflows, which can hinder initial usability and efficiency.

See 1 mentions

See Related User Reviews

Lisa C.

Small-Business (50 or fewer emp.)

5.0/5

"HighGear has been a lifesaver!"

What do you dislike about HighGear?

There is a little bit of a learning curve to design workflows.

Colin A.

Antiterrorism Officer, Intelligence Chief, Security Manager, and OPSEC Manager

7/2/2026

"Unparalleled Support"

4.5/5

What do you like best about HighGear?

High Gear is committed to helping the customer becoming their own subject matter expert, but High Gear is also available to immediately step in and assist.

Quick Start is phenomenal idea and was extremely well implemented; process worked exactly as intended from Day 1. Several months later we needed some tech help to trouble shoot an issue that could not be resolved internally. Mr. Barr promptly responded to the support request and within 15 minutes was able to spot a misconfigured field. He made corrections during the video call and we were operational immediately. Every tech company should aspire to this level of support. Review collected by and hosted on G2.com.

What do you dislike about HighGear?

All contacts, regardless of permissions, are visible as case matches when typing into fields. It would be nice to have a radio button that would stop a contact from appearing in a data field just because it matched something that I was typing. Review collected by and hosted on G2.com.

Response from Brandon Grimes of HighGear

edit

Thanks for taking the time to share your review, Colin! We’re grateful to hear that HighGear has helped your organization scale and provide the visibility needed by leadership.

Your comments about Quick Start and our support team are especially meaningful to us. Helping customers become confident subject matter experts in their own processes, while still being ready to step in when needed, is exactly the kind of partnership we strive to provide. We’ll make sure Mr. Barr sees your kind words as well!

When it comes to contact visibility, it is possible to filter contact lookups to specific sets of contacts! Please ask support@highgear.com for assistance with that. I’m sure they can help you achieve that goal.

Thanks again for sharing your review!

See how HighGear improved

Verified User in Manufacturing

4/30/2026

"Where You Customize—Not Conform"

5/5

What do you like best about HighGear?

I’ve been both an admin and an end user of HighGear for over two years, and what stands out most isn’t just the features—it’s how often the platform improves. Updates, enhancements, and new releases happen consistently. It’s not one of those systems that gets touched every few years—it’s constantly evolving based on customer feedback and where technology is going.

On top of that, HighGear is easily one of the most customizable workflow and process platforms out there. It lets you build workflows, processes, and forms around how your business actually runs. A lot of ERPs and job management systems force you to conform your process to fit the software. HighGear does the opposite—if you can think it, you can build it. Review collected by and hosted on G2.com.

What do you dislike about HighGear?

HighGear’s customization isn’t unlimited. There are still areas where certain features are confined within set parameters. That’s understandable from a system design standpoint, but it can be frustrating when you’re trying to push things further.

The upside is that the platform is constantly improving, and over time some of those limitations have been reduced or removed altogether.

There are also a couple areas where I think HighGear could take a big step forward. A time logging system exists, but a more robust, flexible, and intuitive time tracking system—especially for manufacturers—would add a lot of value. More customization options for dashboards, charts, and graphs would also go a long way. Review collected by and hosted on G2.com.

What problems is HighGear solving and how is that benefiting you?

HighGear replaced an outdated, custom-built Access database we were using that was slowly falling apart. It was basically just a job and task management tool with limited (and often broken) reporting, and no real path forward without a full rebuild.

We initially brought in HighGear for job and task management with better reporting, but it quickly expanded beyond that. We now use it for quoting, purchasing, quality management, invoice management, and a range of other automation projects.

Before HighGear, a lot of our processes—especially quoting and purchasing—were disconnected and disorganized. Bringing everything into one system has helped us consolidate and streamline in a big way.

The reporting has been a huge upgrade as well. We now have real-time visibility into key metrics like on-time delivery, task completion rates, resource utilization, quote win rates, sales performance, and invoicing.

On the operational side, we’ve been able to pivot quickly when on-time delivery starts to slip. Even with increased sales, our warranty jobs and hours have gone down, and we’ve significantly reduced our days to invoice by digitizing and automating that process in HighGear. All big wins. Review collected by and hosted on G2.com.

Response from Brandon Grimes of HighGear

edit

Thanks for taking the time to share such a thoughtful review! We’re grateful to hear how HighGear has helped your team move beyond a legacy Access database and bring job management, quoting, and other key processes into one connected system. Your comments about building workflows around the way your business actually runs are especially meaningful to us. That flexibility is central to what HighGear is designed to provide.

We also appreciate your feedback around areas where we can grow the platform! I've passed this feedback on to our Product team. Please feel free to reach out to them at support@highgear.com to discuss further. Customer input plays a vital role in how we continue to evolve the platform, and we absolutely take this to heart.

It’s exciting to hear about the operational improvements your team has achieved. We truly appreciate your partnership and look forward to continuing to support your team’s success!

Verified User in Insurance

Enterprise (> 1000 emp.)

6/30/2026

"HighGear: More flow than work - a powerful tool!"

5/5

What do you like best about HighGear?

HighGear is a powerful tool that uses low code logic and is user friendly. I can build forms and workflow based on what I need. There are some formulas, but mostly if I want a task to do something, I simply write it that way. Review collected by and hosted on G2.com.

What do you dislike about HighGear?

Dashboards only use the field names. It would be better and less confusing to the user if we could use the custom names that show on the Task Form. Review collected by and hosted on G2.com.

Response from Brandon Grimes of HighGear

edit

Thanks for taking the time to share your review! We’re glad to hear that HighGear has been a user-friendly and flexible tool for your team, especially when it comes to building forms and workflows around the way you need work to move.

It’s great to hear all the ways HighGear is helping your team! Your note about adding a time zone field is a great example of how configurable workflows can help teams fine-tune processes around real operational needs.

Your feedback around dashboard field names is also helpful, especially from the perspective of making dashboards clearer and easier for end users to understand. I’ve shared this with our Product team, and encourage you to reach out to support@highgear.com with any additional details.

Thanks again for sharing your review!

See how HighGear improved

Verified User in Architecture & Planning

Enterprise (> 1000 emp.)

9/6/2026

"Great Support Team"

3.5/5

What do you like best about HighGear?

Easy to understand, how things integrate together etc. Review collected by and hosted on G2.com.

What do you dislike about HighGear?

Nothing in particular, sometimes its hard to find things unless I'm familiar with a feature. Review collected by and hosted on G2.com.

Verified User in Computer Hardware

Enterprise (> 1000 emp.)

8/24/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Have been using HighGear for almost 2 years now. Very flexible tool to create business workflows."

4.5/5

What do you like best about HighGear?

Flexible, full of features, granular control on security. Review collected by and hosted on G2.com.

What do you dislike about HighGear?

Limitation for open tasks for testers guests without assigning a license. Review collected by and hosted on G2.com.

Response from Brandon Grimes of HighGear

edit

Thanks for taking the time to share your review! It means a lot to us, and we’re glad to hear that HighGear has been an asset to your team over the past two years.

Verified User in Manufacturing

6/1/2026

"Allows us to customize our processes and capture the required information in our process."

4.5/5

What do you like best about HighGear?

Upside is being able to fully customize the process to capture the needed info. Review collected by and hosted on G2.com.

What do you dislike about HighGear?

I'd like better instructions on types of formulas that can be used. Ability or understanding on how to stack charts by field that are related. Review collected by and hosted on G2.com.

Response from Brandon Grimes of HighGear

edit

Thanks for taking the time to share your review! We’re glad to hear that HighGear has been able to help your team with processes other software couldn’t support.

We also appreciate your feedback around formula guidance and chart configuration. I wanted to note that we have a release coming in Q3 that will make workflow formulas much easier! I’ve also passed this feedback on to our Product team, and encourage you to reach out to support@highgear.com if you’d like to discuss specific formula or reporting needs further.

Thanks again for your review!

Verified User in Environmental Services

6/2/2026

"Great, easy to use, customisable product."

4.5/5

What do you like best about HighGear?

Full customisation. Workflows and forms that work how you set them up to work. Review collected by and hosted on G2.com.

What do you dislike about HighGear?

Remote administrator training options are lacking. Review collected by and hosted on G2.com.

Response from Brandon Grimes of HighGear

edit

Thanks for taking the time to share your review! We’re glad to hear that HighGear’s customization capabilities have helped your team build workflows and forms around the way your processes need to work.

Your note about remote administrator training is helpful, and I’ve shared it with our team. We know admin training plays an important role in helping teams get the most out of a highly customizable platform like HighGear, so this is valuable feedback for us to keep in mind as we continue improving the overall customer experience.

Thanks again for your review!

Verified User in Financial Services

6/1/2026

"Excellent worflow tool - Needs to be slightly upgraded on visuals"

4.5/5

What do you like best about HighGear?

User experience, end to end workflow and ease of adaptability Review collected by and hosted on G2.com.

What do you dislike about HighGear?

From a visuals perspective, the margin views, fonts could be better. Review collected by and hosted on G2.com.

Response from Brandon Grimes of HighGear

edit

Thanks for taking the time to share your review! We’re glad to hear that HighGear has been valuable for your team.

We also appreciate your feedback around the visual experience. I’ve passed this feedback on to our Product team. Please feel free to reach out to them at support@highgear.com if you’d like to discuss further.

Thanks again for your review!