--- title: Heymarket Reviews meta_title: 'Heymarket Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 441 reviews by the users' company size, role or industry to find out how Heymarket works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 441 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Heymarket Reviews **Vendor:** Heymarket **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 441 ## About Heymarket Heymarket is an intuitive AI text messaging and email solution. Quickly and easily send personalized text messages and emails at scale that get fast responses and keep customers engaged. Manage all your business SMS and email conversations in centralized inboxes. Save your team time with AI agents that respond to customer questions automate appointment scheduling. And reliably integrate your CRM like Salesforce and HubSpot to communicate from your systems of engagement. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform. ## Heymarket Pros & Cons **What users like:** - Users value the **ease of use** of Heymarket, facilitating seamless communication and efficient customer messaging. (11 reviews) - Users rave about Heymarket's **responsive customer support** , making it easy to get help whenever needed. (10 reviews) - Users value the **easy communication** with customers, appreciating the seamless messaging experience through SMS and user-friendly interface. (7 reviews) - Users commend the **easy integrations** of Heymarket, seamlessly connecting with platforms like Zendesk and HubSpot. (6 reviews) - Users love Heymarket for its **team collaboration features** , ensuring quick and seamless client interactions across the team. (6 reviews) - Users praise the **easy integration** of Heymarket with MS365 and other platforms, streamlining SMS marketing and support efforts. (5 reviews) - Easy Setup (5 reviews) - Helpful (5 reviews) - Users appreciate the **effective communication** capabilities of Heymarket, enhancing interaction with customers and streamlining processes. (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users express frustration with **poor customer support** , noting delays and inadequate knowledge from the support team. (4 reviews) - Users face **SMS issues** , primarily needing to text individuals one-by-one and desiring more outbound channel options. (4 reviews) - Users find **SMS limitations** in Heymarket restrictive, affecting their ability to communicate efficiently and effectively. (4 reviews) - Users express frustration over **missing features** like a dedicated app, limited customization, and ineffective support, impacting usability. (3 reviews) - Users experience **difficulties with the search functionality** , finding it clunky and struggling to load contacts efficiently. (3 reviews) - Difficult Navigation (2 reviews) - Users find Heymarket to be **expensive for small businesses** , lacking features offered by competitors at lower prices. (2 reviews) - Users find the **limited features** of Heymarket frustrating, particularly regarding app availability and device restrictions. (2 reviews) - Login Issues (2 reviews) - Segmentation Issues (2 reviews) ## Heymarket Reviews ### 1. An Honest Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Heymarket?** It has been a while since I used Heymarket, but I liked how easy it was to add templates. **What do you dislike about Heymarket?** I disliked how hard it was to automate and streamline processes. **What problems is Heymarket solving and how is that benefiting you?** We could see each other's messages and reply accordingly, like if someone was out for the day or busy. ### 2. Easy to use, seamless integration . Has already generated a number of slaes in the 1st week of use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Heymarket?** Easy integration and self-explanatory set up **What do you dislike about Heymarket?** Not much so far, only using it a week or so **What problems is Heymarket solving and how is that benefiting you?** Our sign-up process. THat a txt can get peoples attention faster than an email or call ### 3. Does what it's intended to do **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Heymarket?** It has a very nice user interface that makes it very easy to work with. **What do you dislike about Heymarket?** I have been using it for a month now and no real complaints to be honest. **What problems is Heymarket solving and how is that benefiting you?** No problems. ### 4. Great and easy set up. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Heymarket?** It's really easy to import your list and get connected quickly. **What do you dislike about Heymarket?** You have to log in to stay in real-time. **What problems is Heymarket solving and how is that benefiting you?** I really like that you can connect without limiting it to a cellphone. ### 5. Outstanding Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Dean V. | Training Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Heymarket?** Heymarket is incredibly easy to use, and the feedback gained was invaluable to our organization. The customer service was excellent, and I highly recommend Heymarket to anyone looking to gain customer information. **What do you dislike about Heymarket?** There was nothing to dislike about Heymarket. The product is great, the service is excellent and the prior is reasonable. **What problems is Heymarket solving and how is that benefiting you?** I needed an easy way for my customers to provide honest feedback in real-time and Heymarket was a great solution. ### 6. Easy to use SMS solution that is scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeev S. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Heymarket?** ease of configuration and setup along with putting it to use with campaigns and automation **What do you dislike about Heymarket?** some helpful tutorials inside the platform at the point of use will make adoption super easy **What problems is Heymarket solving and how is that benefiting you?** Timely SMS Communication with new agents joining our company ### 7. HeyMarket elevated our customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolette Y. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Heymarket?** I love that I can send separate messages to a group of people within minutes. **What do you dislike about Heymarket?** Syncing our number to an existing landline took a few days. **What problems is Heymarket solving and how is that benefiting you?** We run a shopping app, and HeyMarket allows for easy communication between shoppers, drivers, and the fulfillment team. The internal ticketing system also helps us to streamline any customer service issues. ### 8. Easy to setup and works with many apps **Rating:** 5.0/5.0 stars **Reviewed by:** Dex A. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** Integrations with third party apps and ease of use **What do you dislike about Heymarket?** Pricing could be a bit more competitive. **Recommendations to others considering Heymarket:** If you need to text enable your business phone number Heymarket is a great solution **What problems is Heymarket solving and how is that benefiting you?** Ability to text enable out business phone number ### 9. Bait and switch g2 for reviews shame on you. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Heymarket?** Simple to use easy to start with and decent web UI. **What do you dislike about Heymarket?** Need more integrations! Could use some more connections for reporting. **What problems is Heymarket solving and how is that benefiting you?** Reaching people immediately via text and starting the top of funnel process. ### 10. Very useful and handy text tool for laptop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** The interface, very easy to maneuver and get at the information you need **What do you dislike about Heymarket?** to be honest, have not found much. Its a easy tool for a simple operation that is well thought out **What problems is Heymarket solving and how is that benefiting you?** Figuring out another way to contact our customers that they can respond quickly too. We realize that in this day and age, a lot of communication can be done through text and customers prefer it that way. ### 11. Just what we were looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon W. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Heymarket?** The ease of use of the system, templates. **What do you dislike about Heymarket?** Not having an a la carte plan for smaller businesses. **What problems is Heymarket solving and how is that benefiting you?** We are getting faster responses and more responses when it comes to recruiting. ### 12. Heymarket user interface is very intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Heymarket?** Toggling between several landlines with the Heymarket user interface is quick and efficent. **What do you dislike about Heymarket?** A caller/texter ID function would be helpful for income new contacts **What problems is Heymarket solving and how is that benefiting you?** Managing customers texting us on multiple landline numbers ### 13. Convenient Messaging Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Heymarket?** Able to add team members and assign conversations **What do you dislike about Heymarket?** Inconsistent notification times on new messages **What problems is Heymarket solving and how is that benefiting you?** Add a way to contact our business without having to call or come in. ### 14. HeyMarket has been a game changer for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** My favorite part is being able to schedule texts out to clients for a future time/date. **What do you dislike about Heymarket?** The downside is not having the groups from my POS coincide with hey market. **What problems is Heymarket solving and how is that benefiting you?** It is taking time off of our hands with the drip campaign that is sent out to our clients. we used to do it manually but now with this, we don't have to manage it. ### 15. Best practice for getting quick contact with leads. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** I have Heymarket connected to my lead generation form on my website, and people respond to my texts though Heymarket đź’Ż of the time, it's been amazing at helping me book clients!! Absolutely love it!! Would recommend to anyone. **What do you dislike about Heymarket?** It's a little confusing on how to set up automations at first. **What problems is Heymarket solving and how is that benefiting you?** It's helping me get clients on the phone right away and booked. ### 16. Great application for mass texting **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun K. | IT Manager, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** It is very simple and easy to use. Assignment and reminders are one of the best features we use most. **What do you dislike about Heymarket?** I see the room for improvement for notification **What problems is Heymarket solving and how is that benefiting you?** Our organization used the shared mobile device to connect to the clients. Now it is very easy and simple that we no longer have to find the device to get connected via text. ### 17. Best texting application for businesses yet! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** It is extremely user-friendly, can be used on any laptop, phone, or computer you have. **What do you dislike about Heymarket?** There are no downsides. The staff is very helpful when you run into questions. **What problems is Heymarket solving and how is that benefiting you?** The automated text messaging is helpful. And the way that clients can also call that number and have it forwarded to your phone as a call is a really great aspect! ### 18. Great Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Heymarket?** Option to integrate with Zapier and set up some automation. **What do you dislike about Heymarket?** Nothing negative to say about the software. **What problems is Heymarket solving and how is that benefiting you?** Quick communication with our clients. ### 19. Incredible product! Single handedly made my MVP a success. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Heymarket?** Great product! I was able to add some great features to my MVP by using HeyMarket that were really game changing in validating my platform. Would definitely recommend! Being able to schedule texts to go out at specific times and their automated response feature were incredibly useful. **What do you dislike about Heymarket?** I connected Acuity Scheduling with HeyMarket on Zapier and I would have liked a text msg to go out 2 hours ahead of the start of any new appointment, but there was no way to set that flow up. **Recommendations to others considering Heymarket:** If you need to engage with your customers in real-time and need a variety of additional features to improve the functionality, this is a product for you! It is incredibly well designed. **What problems is Heymarket solving and how is that benefiting you?** I communicate with prospective renters via HeyMarket during their tours of my vacant apartments. Being able to text live while they are touring and being able to have a conversation in real-time was incredibly helpful for me, but also provided a great experience for my prospects. ### 20. Great product for text messaging in Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Heymarket?** I like that it is very easy to use and was very easy to setup/config with Salesforce without needing to involve tech support. **What do you dislike about Heymarket?** Nothing as of yet. It has been working great for us so far. **What problems is Heymarket solving and how is that benefiting you?** We were trying to text contacts in Salesforce and outside of Salesforce and this has helped to address that issue. ### 21. Excellent singular point of contact to reach our entire team **Rating:** 4.5/5.0 stars **Reviewed by:** Ian Y. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Heymarket?** The ability to have private comments inline allows us to communicate internally before relaying the most accurate information to our clients. We also like being able to set reminders and assign conversations to individual teammates. **What do you dislike about Heymarket?** Notifications can be overwhelming when monitor multiple inboxes. **What problems is Heymarket solving and how is that benefiting you?** Improved communication and clarity with our builders and our internal staff. ### 22. Added a personable approach to our hiring process! **Rating:** 5.0/5.0 stars **Reviewed by:** Blake M. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Heymarket?** We love the ability to be able to text individuals by typing in their phone number only. Others required them to be added to a mailing list, which made the entire process much too difficult. We also love the near immediate replies we get with using text messaging as emails tend to get easily overlooked and buried in inboxes with no reply. **What do you dislike about Heymarket?** I actually would have liked there to be a little bit more of a free trial before having to commit. Though we feel like we made a great choice, it would have been nice to be able to send a few more test texts before signing up for a paid plan. **Recommendations to others considering Heymarket:** We recommend using HeyMarket for a personal approach to potential hires for your business. **What problems is Heymarket solving and how is that benefiting you?** We ran into issues in the past of not being able to provide a personal approach to potential hires (leaving that up to the automated emails sent out from the hiring software we use). Using HeyMarket, we are able to start friendly conversations with these individuals. It provides a much easier approach than email, with an almost immediate response! **Official Response from Ciara Walls:** > Hey Blake, we are happy to hear you are enjoying Heymarket. Thank you for your feedback about the free trial, we will take this back to our team to discuss further. Thanks for being a customer! ### 23. Features Are Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** Emma P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Heymarket?** Ease of use and the campaign feature that lets messages be scheduled and dripped out. **What do you dislike about Heymarket?** Not much that I've come across. This is the best texting platform I've found that I like so far. **Recommendations to others considering Heymarket:** Worth the investment if you are using this style of marketing or just trying to touch base with clients. Makes life so much easier. **What problems is Heymarket solving and how is that benefiting you?** I am able to notify potential clients that I have received their requests and get in touch with them much quicker to convert them to clients. I can integrate this and make it an automation to have it going without me even touching it! **Official Response from Ciara Walls:** > Hey Emma, thanks for the review. We love making business owners' lives easier - this is exactly why we designed this product. Thank you for being a customer! ### 24. Software has lots of options and customer service is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Chase G. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Heymarket?** Customer service has been awesome. Quick to help and eager to improve. **What do you dislike about Heymarket?** For what we use it for, the only downside was when PDFs were removed from texts. CS is looking into it as it was a carrier decision and not from them. **What problems is Heymarket solving and how is that benefiting you?** Ability to quickly and efficiently communicate with customers. ### 25. Very user friendly, allows for us to have another form of communication with our clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** The site is very easy to use; creating the templates makes it easy for our staff to communicate with clients. **What do you dislike about Heymarket?** Having to set notifications each time for incoming messages is a little tricky. **What problems is Heymarket solving and how is that benefiting you?** Missed appointments are far less, we are receiving responses much more quickly than we were with calling. ### 26. Very Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin E. | CEO, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Heymarket?** The texting feature is excellent, easy to use, and makes sending messages to your customer's a breeze! **What do you dislike about Heymarket?** I wish there were a direct integration with some of our software. **What problems is Heymarket solving and how is that benefiting you?** We've sent handy messages to our targets, letting them know updates of our biz. ### 27. Best SMS platform on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Heymarket?** Super easy to use, modern look and feel, integrations with products we use heavily. We compared many different products in the space and all of them were too cumbersome, bloated, expensive, or very poorly built. Heymarket has been slick through and through **What do you dislike about Heymarket?** Would like to have additional analytics or the ability to have individual team member inboxes (e.g. private). Overall there's not much to say that's negative. **What problems is Heymarket solving and how is that benefiting you?** Email and phone calls have delivered such poor customer experience for too long. Text messaging, when done right, is a solution to providing a delightful customer experience. ### 28. Customer Service after account mishap **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Heymarket?** Loveee how easy it is to maneuver. I’m not a “techy”. The campaigns are perfect, the app is amazing, I just love everything about it. **What do you dislike about Heymarket?** They don’t have a 24 hour live chat. That’s super helpful. **Recommendations to others considering Heymarket:** Definitely try the free trial **What problems is Heymarket solving and how is that benefiting you?** Connecting with my clients directly **Official Response from Ciara Walls:** > Hey Brooke, thanks for your valuable feedback - we will take this back to our team to improve our support team hours of operations. Thanks for being a customer! ### 29. Simple, connected, powerful. **Rating:** 4.5/5.0 stars **Reviewed by:** Rusty A. | eGroups Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Heymarket?** Heymarket has been a game changer for us. Since it integrates with so many other systems we are able to use it with our CRM to create timely follow up texts with our guests. **What do you dislike about Heymarket?** For all of its amazing benefits, the customer support can be a little slow to respond. The only way I’ve been able to contact them is through texting which sometimes isn’t as timely as needed. **Recommendations to others considering Heymarket:** If you’re looking for a powerful tool that your employees will love using, Heymarket is your solution! **What problems is Heymarket solving and how is that benefiting you?** The biggest benefit is that this platform is a full 10-digit number. Guests see it as a local number which has increased engagement. In addition, the excellent mobile and web based UI has meant that my staff has quickly adopted usage. That means faster response times because they actually enjoy using the platform! ### 30. Easy to use, app & site issues **Rating:** 3.5/5.0 stars **Reviewed by:** Gel T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Heymarket?** Ease of use for multiple users. Ability to add comments to a text thread for inter-office use. Picture receiving capability. **What do you dislike about Heymarket?** The app rarely works properly. The website always opens to the closed inbox rather then the open, which can be frustrating. The automatic texts (for after hours or holiday closings) sometimes just don't send even when they're supposed to. **Recommendations to others considering Heymarket:** As always, look into other options, but HeyMarket is cheap and does everything you would need a 2-way texting service to do. **What problems is Heymarket solving and how is that benefiting you?** 2 way administrative communication with clients is great. We text appointment confirmations, quick messaged the attorney wants to tell them, or just to tell them to check their email. We have a lot more in writing now that we have 2 way texting communication. Also the fact that we were able to use our office number which we've had for 20 years is a huge plus; not having a separate texting phone number. ### 31. My thumbs needed a break- so I chose Heymarket **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly H. | Principal Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Heymarket?** HeyMarket stays up on my desktop as I go thru the process of recruiting candidates. An easy cut and paste allows me to reach out to candidates quickly and efficiently, not stopping to find the phone and start texting. It's a simple product and I like the fact I logged on and understood it pretty much immediately **What do you dislike about Heymarket?** There isn't anything- I haven't had any problems **Recommendations to others considering Heymarket:** If you are still in the dark ages, using your phone to text customers, vendors, associates, etc, be prepared to be amazed. **What problems is Heymarket solving and how is that benefiting you?** Time Savings! Was I the only recruiter left on the planet that was texting on their phone? Perhaps. Texting is the ONLY way to recruit and get a REAL response. Also MONEY-- which of course is time. Basically, I have better relationships with my candidates via text than I do chasing them on the phone... which translates to bottom line for me ### 32. Good platform for appointment reminders **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Heymarket?** Unlimited templates and custom options available. **What do you dislike about Heymarket?** Overall, it's a good platform. I have no complaints. **What problems is Heymarket solving and how is that benefiting you?** We had to call all of our patients to remind them of appointments and this has been a huge time saver for us. ### 33. quick response and instant fix **Rating:** 5.0/5.0 stars **Reviewed by:** Tom D. | Team Sales Member, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Heymarket?** The application is easy to use across our business org. **What do you dislike about Heymarket?** The system works as designed. I have no complaints. **Recommendations to others considering Heymarket:** Hey Market provides a number from which to send texts crucial for communication when running a business with multiple users across the business platform. **What problems is Heymarket solving and how is that benefiting you?** consent to pull credit, bank app, and link to privacy info, etc. ### 34. great with slack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Heymarket?** the slack integration is the best thing. **What do you dislike about Heymarket?** wish that it had a phone tree ability that we could use **Recommendations to others considering Heymarket:** use slack **What problems is Heymarket solving and how is that benefiting you?** rolling phone tree with multiple lines to ring at once ### 35. HeyMarket Text app **Rating:** 5.0/5.0 stars **Reviewed by:** Justin F. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Heymarket?** Ease of use and the ability to have multiple users on one account **What do you dislike about Heymarket?** The new user setup can be a bit confusing if you are not doing it consistently **What problems is Heymarket solving and how is that benefiting you?** Client and staff communication has become much easier than in the past ### 36. Simple Text Marketing for small teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Heymarket?** allows distributing sales/service text to individual members of our team without multiple numbers. **What do you dislike about Heymarket?** UI needs a bit of improvement - but it's good. **Recommendations to others considering Heymarket:** simple easy to use **What problems is Heymarket solving and how is that benefiting you?** texting to clients ### 37. Text Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Heymarket?** That we can reach our members through texting. **What do you dislike about Heymarket?** That everyone has to share and no privacy. **What problems is Heymarket solving and how is that benefiting you?** Just that we can contain it to one team and individuals in the samller package. ### 38. We have used Heymarket for a few months now and couldn't be happier making the switch over to them. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Heymarket?** They allow you to do a trial run first which was good. **What do you dislike about Heymarket?** Hmm cant say we dislike anything as of yet. **What problems is Heymarket solving and how is that benefiting you?** We switched over text messaging services that connected with hubspot. ### 39. Great way to stay in touch with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Julia W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Heymarket?** I love that the app will send me an email notification as soon as I get a message. I'm in my work email all day long, so it's great that I don't have to monitor a second thing. I love that people are much more likely to respond to a text than an email or voicemail. **What do you dislike about Heymarket?** I would love to be able to sync this with our CRM, Copper (formerly ProsperWorks). This would help me better manage potential customers who are in the sales pipeline. I also like to be able to select what chats I'm subscribed to. I would like my reps to get notifications just on their conversations, not on everyone's. **Recommendations to others considering Heymarket:** At the very least do the free trial. This has helped us make contact with so many potential customers. It also helps us quickly stay in touch with current customers, without the reps having to use their own personal cell phone numbers. **What problems is Heymarket solving and how is that benefiting you?** We have a lot of potential clients who reach out to us through our website. When we call them back to discuss their project, it's nearly impossible to get them on the phone, even though they've shown interest. Using HeyMarket has significantly improved our contact rate. People respond to text messages so much faster than email. It also allows us to put our message right in front of them. With a phone call, they don't know why someone from a number they don't recognize is calling them until AFTER they listen to the voicemail we leave. ### 40. Everything you'll need in an SMS platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Ron R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Heymarket?** 1. Allows for unlimited managers who can send and receive messages - They don't make you pay for users which is important from an organizational perspective - You pay for the number of messages sent/received; other companies make you pay for additional fluff 2. Transparency with all messages + private messaging - You can see exactly what is going on with all team members and contacts - Canned messages make things easy - Mass SMS via lists is made super easy - Private messaging within threads helps team members coordinate in an organized fashion 3. Custom fields for all contacts + mass import - Custom fields let you track specific customer meta-data of your choosing (and can be automated with the API) - Mass importing contacts is made very easy via CSV 4. Metrics/Analytics - Great reporting tools which are important for customer support teams 5. Open API - They have little to no restrictions with their API 6. Great customer support! - When you need help they offer SMS support but also PHONE support - a dying breed! **What do you dislike about Heymarket?** There's not much to dislike BUT I would say that the system can be quite buggy at times. It's tough to replicate the bugs which makes it hard for their support team to rectify the concerns. It would also be nice to have smarter automations; for example, bached mass SMS, filtering out numbers who've received an SMS in a particular time frame etc.. **Recommendations to others considering Heymarket:** Ask questions, get a live-demo, and you won't look back. **What problems is Heymarket solving and how is that benefiting you?** SMS is the future of communication; superior to email communication and more scalable than calling. We are able to coordinate communication with 25,000 clients and team members in one place. ### 41. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Heymarket?** Being able to send multiple messages but being sent separately **What do you dislike about Heymarket?** I want a tab for all pictures sent to you. **What problems is Heymarket solving and how is that benefiting you?** Benefits would include having separate responses. ### 42. Ho-hum **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Heymarket?** I love that we can create lists and make campaigns **What do you dislike about Heymarket?** It's expensive for the few texts and can't deny responses **What problems is Heymarket solving and how is that benefiting you?** mass communication ### 43. We LOVE the templates and campaign features for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** We LOVE the templates and campaign features for our business! **What do you dislike about Heymarket?** We would like an easier way to delete duplicates. **What problems is Heymarket solving and how is that benefiting you?** In one center, we couldn't find an unread message so it consistently showed one new message. We contacted support. We love the groups as well. ### 44. Corteva Canada sales support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about Heymarket?** Easy to use, creates another option for clients to reach us during peak times **What do you dislike about Heymarket?** We havent really run into any downsides at rhis time **Recommendations to others considering Heymarket:** Give it a try **What problems is Heymarket solving and how is that benefiting you?** Communication gaps between inbound calls and emails ### 45. great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Heymarket?** The chrome extension Is a very useful feature but more importantly the chance to have a team collaborating on the campaigns. Teh speed of response is great with this tool I highly recommend it but don't overuse it with marketing campaign be nice to your list. I will use it more for the marketing and service automation. I haven't gone more in detail but for what I needed works great. **What do you dislike about Heymarket?** I would like the chrome extension to stay minimized and available as change screens on the right top screen. The interface of the app doesn't look as good in my apple mac than in other devices but this may be just my luck. I notice the app just had a an interface revamp but haven't looked at it on detail and it was good already. My recommendation would be to have the chrome extension come down in a small bar in the top right and stay there if we change screens. At this moment in mine when I click on the extension in shows the full screen but I have seen that in other computers it stays small in the top left which I like. it may just be a mac issue or the way I set it up. **Recommendations to others considering Heymarket:** Don't loose time unless tehre is a new player since my research a year ago just sign with heymarket their packages are also ver flexible and easy to set up. **What problems is Heymarket solving and how is that benefiting you?** speed to response, collaboration when following up with clients. having a centralized dashboard fo all text communications. ### 46. Great Texting Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Heymarket?** How user-friendly the product is and the way you can engage your clients **What do you dislike about Heymarket?** The initial set-up and getting other admins set-up **What problems is Heymarket solving and how is that benefiting you?** I don't have any problems I'm solving right now. ### 47. Best texting tool to communicate with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Heymarket?** Heymarket's interface is extremely easy to use and set-up. We also love the assignment and private message features, making it really easy to communicate across our team. **What do you dislike about Heymarket?** No dislikes! We have been very happy with heymarket for our business. **What problems is Heymarket solving and how is that benefiting you?** Heymarket allows us to seamlessly communicate with customers and set-up automation so that we can take less work off or our plates. We have become more efficient through using heymarket and have retained more customers. ### 48. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Heymarket?** The ease to use and send SMS to groups or people. **What do you dislike about Heymarket?** The Zapier UI isn't amazing for our case. **What problems is Heymarket solving and how is that benefiting you?** We're using it for internal messaging! ### 49. Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Heymarket?** Simple, efficient, stable. It helps us do everything we need to, without any problems. It just simply works, and doesn't crash or stop working. **What do you dislike about Heymarket?** For my Happy Holidays msgs I had to create different lists because it tops at 150. **What problems is Heymarket solving and how is that benefiting you?** No problems. I have been able to communicate with my clients easily and on time. ### 50. Amazing Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Heymarket?** This text feature is great for business owners and leaders to stay connected with key contacts, which can be used on your desktop or your phone. It keeps your business and professional matters separate while also allowing you to effectively stay connected. Great solution and one I would certainly recommend. **What do you dislike about Heymarket?** You need to be aware of how many text you can send and how many recipients you can send messages to. There text support can be convenient yet inconvenient at the same time. However, the support team was flexible and friendly. **What problems is Heymarket solving and how is that benefiting you?** Large volume communication. ## Heymarket Discussions - [Can HeyMarket be itnegrated with Zoho, our CRM.](https://www.g2.com/discussions/24906-can-heymarket-be-itnegrated-with-zoho-our-crm) - 3 comments, 2 upvotes - [Is it possible to have customers text a phrase of choice to HeyMarket to opt them into a specific campaign?](https://www.g2.com/discussions/41104-is-it-possible-to-have-customers-text-a-phrase-of-choice-to-heymarket-to-opt-them-into-a-specific-campaign) - 4 comments, 1 upvote - [how can i set up my chrome to stay in the top right, when i click now it opens the all new window.](https://www.g2.com/discussions/30187-how-can-i-set-up-my-chrome-to-stay-in-the-top-right-when-i-click-now-it-opens-the-all-new-window) - 1 comment - [View Heymarket pricing details and edition comparison](https://www.g2.com/products/heymarket/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+23%3A10%3A26+-0500&secure%5Bsession_id%5D=2078fd8c-d53d-4615-9eb0-ed9605a491b4&secure%5Btoken%5D=57d0a69733b30c656b9bdd31ee60628c937ae962253c3a2eb1c4bbc65bc69b31&format=llm_user) ## Heymarket Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) ## Heymarket Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Heymarket Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (405 reviews) - [Textline](https://www.g2.com/products/textline/reviews) - 4.7/5.0 (379 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)