Heretto Features

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Capable of utilizing the DITA data model to categorize content.

Capable of utilizing the SCORM data model to categorize content.

Allows for structured authoring using Extensible Markup Language (XML).

Tools to create and adjust workflows to ensure consistency.

Allows users to review and publish changes collaboratively.

Software is purchased on a subscription basis monthly or yearly.

Software is purchased outright as a permanant software solution.

Data is stored using hardware hosted on the premises.

Data is stored using the cloud.

Provides pre-made templates for wiki pages and knowledge articles.

Allows users to leave feedback within a wiki page or knowledge article.

Allows users to see version history and return to previous versions of wiki pages.

Displays knowledge articles to be arranged in a decision tree.

Detects any creation of already existing knowledge pages and alerts user

Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

Provides data on wiki page and knowledge article use.

Allows administrators to provide permissions and gate pieces of content based on role.

Offers additional tools that facilitate knowledge sharing and collaboration.

Notifies users when changes occur.

Offers AI-based search capabilities

Allows users to capture knowledge from the web

Allows knowledge pages to be organized into sections and subsections as needed

Integrated with other tools to faciliate the sharing of information

Integrates with other knowledge repositories in the business

Offers SEO guidance to aid users with public-facing documentation

Utilizes API contracts to create customizable documentation

Empowers users to make needed edits and updates with change management

Features a central repository that provides users with an organized space to access and store documents

Integrates easily with portals and third-party tools

Manages users and permissions with access management capabilities

Condenses long documents or text into a brief summary.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives