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Compare Author-It and Heretto 
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At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Mid-Market (42.1% of reviews)
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
No pricing available
Author-It
Star Rating
(33)3.9 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
Browse all 2 pricing plansHeretto
Star Rating
(38)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HerettoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Author-It excels in content creation with a high score of 9.7, indicating a robust set of tools for developing and managing content, while Heretto also performs well but does not match this level of satisfaction.
- Reviewers mention that Heretto offers superior ease of setup and administration, scoring 8.5 in both areas compared to Author-It's lower scores of 6.0 and 6.8, making it a more user-friendly option for new users.
- G2 users highlight the quality of support as a significant strength for Heretto, which received a score of 9.3, while Author-It scored 8.5, suggesting that users may find more responsive and helpful support with Heretto.
- Users on G2 indicate that Author-It has a strong XML data model type for DITA at 6.9, but Heretto shines with a score of 9.2, making it a better choice for organizations that prioritize DITA compliance.
- Reviewers say that Heretto's generative AI features, particularly in AI text generation and summarization, are more advanced compared to Author-It, which lacks these capabilities, making Heretto a more innovative choice for content automation.
- Users report that Author-It has a strong performance in on-premise deployment with a score of 8.8, while Heretto's on-premise option is less favorable at 7.0, appealing to organizations that require more control over their software environment.
Pricing
Entry-Level Pricing
Author-It
Training and eLearning
Starting at $1,850.00
2 Users Per Month
All plans include unlimited:
- Customer support
- Enterprise grade security
- Projects & publications
Heretto
No pricing availableFree Trial
Author-It
No trial information availableHeretto
No trial information availableRatings
Meets Requirements
8.2
31
8.2
29
Ease of Use
7.4
31
7.9
29
Ease of Setup
5.8
25
8.5
22
Ease of Admin
6.8
21
8.5
21
Quality of Support
8.3
31
9.3
24
Has the product been a good partner in doing business?
8.0
21
9.5
22
Product Direction (% positive)
7.4
31
7.7
31
Features by Category
XML Data Model Type
6.9
9
9.2
28
6.9
6
Feature Not Available
Not enough data
Feature Not Available
6.7
5
6.2
13
Software Model
8.1
7
8.8
26
7.7
5
7.9
19
8.1
12
7.0
15
7.5
10
8.8
24
Creation Features
8.5
14
8.7
26
7.0
14
7.9
23
8.2
14
7.0
25
Training & eLearning
9.7
5
Not enough data
9.7
5
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Author-It and Heretto are categorized as Component Content Management Systems and Help Authoring Tool (HAT)
Reviews
Reviewers' Company Size
Author-It
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heretto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.3%
Machinery
21.2%
Information Technology and Services
15.2%
Electrical/Electronic Manufacturing
6.1%
Automotive
6.1%
Other
21.2%
Computer Software
26.3%
Telecommunications
18.4%
Information Technology and Services
10.5%
Logistics and Supply Chain
5.3%
Insurance
5.3%
Other
34.2%
Discussions
Where is the manual Author it ProCSS configuration and commands?
2 Comments
PS
Hi Antti, We noticed that some of our content on the Knowledge Center was hard to find, so we're restructuring our KC. This will also include the complete...Read more
Can I and if yes how create training tutorials?
1 Comment
MA
Hi Marie,
Yes, you can use Author-it to create training material, including Student and Instructor Guides (PDF), HTML5 elearning and assessments, and HTML5...Read more
Author-It has no more discussions with answers
Heretto has no discussions with answers
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