# Author-It vs Heretto Comparison

---
## Frequently Asked Questions

### What is the difference between Author-It vs Heretto?

Heretto stands out for higher Ease of Setup and Quality of Support scores, while Author-It is noted for its object-based, single-source architecture and content reuse.

| [Author-It](https://www.g2.com/products/author-it/reviews) | [Heretto](https://www.g2.com/products/heretto/reviews) |
| --- | --- |
| 4.0/5 (40 reviews) | 4.1/5 (39 reviews) |
| Mid-Market | Mid-Market |
| 6.0 | 8.1 |
| 8.4 | 8.9 |
| Object-based, single-source architecture and content reuse | Collaboration and workflow publishing options |



### How do the pricing models of Author-It and Heretto compare?

Heretto is rated higher for value, with a stronger Price/Cost satisfaction score than Author-It.

- **Author-It:** Reviewers mention Author-It as cost-effective for enterprise technical documentation, but some cite the cloud version as expensive and note challenges with complex setups.
- **Heretto:** Heretto reviewers highlight satisfaction with value, noting smooth onboarding and efficient workflows, though one review mentions a high cost for trial and licensing.



### What are the best alternatives to Author-It and Heretto?

The top 3 alternatives to Author-It and Heretto are MadCap Flare, Document360, and Paligo.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Author-It](https://www.g2.com/products/author-it/reviews) | 4.0/5 (40) | Mid-Market | Reviewers cite cost-effectiveness for enterprise documentation; some mention high cloud costs | Object-based, single-source architecture and content reuse |
| [Heretto](https://www.g2.com/products/heretto/reviews) | 4.1/5 (39) | Mid-Market | Reviewers highlight efficient onboarding and workflow; some mention high trial cost | Collaboration and workflow publishing options |
| [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) | 4.4/5 (491) | Mid-Market | — | — |
| [Document360](https://www.g2.com/products/document360/reviews) | 4.7/5 (541) | Mid-Market | — | — |
| [Paligo](https://www.g2.com/products/paligo/reviews) | 4.6/5 (57) | Mid-Market | — | — |



### Which Component Content Management Systems features should I prioritize when comparing Author-It and Heretto?

Buyers should prioritize Ease of Setup, Quality of Support, Ease of Use, Meets Requirements, and Ease of Admin when comparing Author-It and Heretto.

- **Ease of Setup:** Author-It 6.0, Heretto 8.1
- **Quality of Support:** Author-It 8.4, Heretto 8.9
- **Ease of Use:** Author-It 7.3, Heretto 7.8
- **Meets Requirements:** Author-It 8.3, Heretto 8.1
- **Ease of Admin:** Author-It 6.9, Heretto 8.5



### What are the pros and cons of Author-It vs Heretto?

Author-It's headline strength is its object-based, single-source architecture and content reuse, while Heretto's is collaboration and workflow publishing options.

- **Author-It strengths:** Object-based, single-source architecture; strong content reuse; supports multiple output formats and localization; cost-effective for enterprise documentation.
- **Author-It trade-offs:** Difficult setup (all-time mentions: 1); not intuitive (all-time mentions: 1); complex learning curve; GUI can be clunky; challenges with tables and formatting; some reviewers cite high cloud costs.
- **Heretto strengths:** Collaboration and workflow publishing; user-friendly interface; efficient onboarding; strong customer support; real-time collaboration; easy content reuse and versioning.
- **Heretto trade-offs:** Some reviewers note UI lags and slow performance during high traffic; initial setup can be burdensome; learning curve for new users; occasional editor and search issues.



### Is Author-It or Heretto better for small businesses?

Both Author-It and Heretto are primarily used by mid-market companies, with no clear small-business segment leader in recent reviews.

- **Author-It:** Largest segment is Mid-Market; reviewers highlight ease of training and quick onboarding for new users, but some note a steep learning curve and complex setup for smaller teams.
- **Heretto:** Largest segment is Mid-Market; reviewers mention intuitive interface and smooth onboarding, but also reference a learning curve and setup complexity for new users.



### Which Component Content Management Systems platform has better integrations?

Neither Author-It nor Heretto has recent reviewer-cited integrations with third-party tools in the available data.

- **Author-It:** No recent reviewer-cited integrations.
- **Heretto:** No recent reviewer-cited integrations.



### How do Author-It and Heretto compare on customer support?

Heretto scores higher on Quality of Support, with a 0.5-point advantage over Author-It.

- **Author-It:** Reviewers describe support as helpful and responsive, with some noting variability in support quality and slower updates.
- **Heretto:** Reviewers consistently praise customer support and customer success teams, highlighting responsiveness, dedicated support, and regular check-ins.



### Which is easier to implement, Author-It or Heretto?

Heretto is rated significantly higher for Ease of Setup, with a 2.1-point advantage over Author-It.

- **Author-It:** Reviewers note a steep learning curve, complex setup, and challenges with initial configuration, though some mention quick training for new users once set up.
- **Heretto:** Reviewers highlight smooth onboarding, intuitive setup, and efficient migration, with some mentioning a learning curve for advanced features.



### Which product has better Cloud-based?

Both Author-It and Heretto are recognized for their Cloud-based capabilities, with Heretto holding a higher Ease of Setup score.

- **Author-It:** Cloud-based feature is frequently mentioned in reviews; Ease of Setup score is 6.0.
- **Heretto:** Cloud-based feature is frequently mentioned in reviews; Ease of Setup score is 8.1.



| | Author-It | Heretto | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 45 | 39 | 

---
## Top Pros & Cons

### Author-It


Cons:
- Difficult Setup (1 reviews)
- Not Intuitive (1 reviews)

### Heretto

**Not enough data**

---
## Ratings Comparison
| Rating | Author-It | Heretto | 
|---|---|---|
  | **Meets Requirements** | 8.2 (42 reviews) | 8.1 (30 reviews) | 
  | **Ease of Use** | 7.4 (42 reviews) | 7.8 (30 reviews) | 
  | **Ease of Setup** | 6.3 (36 reviews) | 8.1 (23 reviews) | 
  | **Ease of Admin** | 7.1 (28 reviews) | 8.5 (21 reviews) | 
  | **Quality of Support** | 8.3 (41 reviews) | 8.9 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (27 reviews) | 9.5 (22 reviews) | 
  | **Product Direction (% positive)** | 7.1 (40 reviews) | 7.4 (32 reviews) | 

---
## Pricing

### Author-It

#### Entry-Level Pricing

Plan: Author

Price: Contact Us

Description: Full authoring seats for the people who create, structure, and publish content.

Key Features:
- Structured, component-based authoring (no DITA or XML required)
- Single-source publishing to PDF, HTML5, Word, SCORM, eLearning
- AION structured JSON output for AI, LLM, and RAG pipelines (included, no extra cost)

[Browse all 3 editions](https://www.g2.com/products/author-it/pricing)

#### Free Trial

Yes

### Heretto

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Component Content Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Author-It** | 7.6/10 | 34 |
| **Heretto** | 7.9/10 | 29 |

#### XML Data Model Type

| Feature | Author-It | Heretto | 
|---|---|---|
| **DITA (Darwin Information Typing Architecture)** | 7.2 (9 reviews) | 9.2 (28 reviews) | 
| **DocBook** | 6.9 (6 reviews) | Feature Not Available | 
| **S1000D** | Not enough data | Feature Not Available | 
| **SCORM** | Not enough data | 6.2 (13 reviews) | 

#### Software Model

| Feature | Author-It | Heretto | 
|---|---|---|
| **SaaS (Software as a Service)** | 8.1 (7 reviews) | 8.8 (26 reviews) | 
| **Hosted** | 7.7 (5 reviews) | 7.9 (19 reviews) | 
| **On-Premise** | 8.1 (12 reviews) | 7.0 (15 reviews) | 
| **Cloud-based** | 7.2 (15 reviews) | 8.7 (25 reviews) | 
| **Single Sign On** | Not enough data | Not enough data | 

#### Creation Features

| Feature | Author-It | Heretto | 
|---|---|---|
| **XML Authoring ** | 8.1 (19 reviews) | 8.5 (27 reviews) | 
| **Workflow Management** | 7.2 (15 reviews) | 7.9 (23 reviews) | 
| **Collaborative Review** | 8.2 (14 reviews) | 7.0 (25 reviews) | 

#### Additional Functionality

| Feature | Author-It | Heretto | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 

### Course Authoring

| Product | Score | Reviews |
|---|---|---|
| **Author-It** | 9.7/10 | 9 |
| **Heretto** | N/A | N/A |

#### Training & eLearning

| Feature | Author-It | Heretto | 
|---|---|---|
| **Content Creation** | 9.7 (5 reviews) | Not enough data | 
| **Content Libraries** | 9.7 (5 reviews) | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 

#### Agentic AI - Course Authoring

| Feature | Author-It | Heretto | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Asynchronous Learning** | Not enough data | Not enough data | 
| **Synchronous Learning** | Not enough data | Not enough data | 
| **Self-paced Learning** | Not enough data | Not enough data | 
| **Interactive Learning** | Not enough data | Not enough data | 
| **Blended Learning** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Author-It | Heretto | 
|---|---|---|
| **Audio/Video Recording** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Course Authoring** | Not enough data | Not enough data | 
| **Course Publishing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Streaming** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **SCORM Compliance** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **VR/AR Compatibility** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Progress Reports** | Not enough data | Not enough data | 
| **Learning Management** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Certification & Licensing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Storyboarding** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Tests/Assessments** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Media Import** | Not enough data | Not enough data | 
| **Quizzes** | Not enough data | Not enough data | 
| **Instructor-Led Courses** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **PowerPoint Conversion** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Author-It** | N/A | N/A |
| **Heretto** | 6.5/10 | 5 |

#### Knowledge Pages

| Feature | Author-It | Heretto | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | 7.0 (5 reviews) | 
| **WYSIWYG Editor** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Author-It | Heretto | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | 6.0 (5 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Web Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Author-It | Heretto | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Author-It | Heretto | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Mobile Interface** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Online Forums** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Wiki** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### API Documentation Management

| Product | Score | Reviews |
|---|---|---|
| **Author-It** | N/A | N/A |
| **Heretto** | N/A | N/A |

#### Customization

| Feature | Author-It | Heretto | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **API Contracts** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 

#### Organization

| Feature | Author-It | Heretto | 
|---|---|---|
| **Respository** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Author-It** | N/A | N/A |
| **Heretto** | 9.0/10 | 5 |

#### Generative AI

| Feature | Author-It | Heretto | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Author-It | Heretto | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Author-It | Heretto | 
|---|---|---|
| **Branding** | Not enough data | 9.3 (5 reviews) | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 8.7 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Author-It | Heretto | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Author-It** | N/A | N/A |
| **Heretto** | N/A | N/A |

#### Generative AI

| Feature | Author-It | Heretto | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Author-It | Heretto | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **Individual Development Plans** | Not enough data | Not enough data | 
| **Career Development** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Employee Profiles** | Not enough data | Not enough data | 
| **Employee Engagement** | Not enough data | Not enough data | 
| **Learning & Development** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Author-It** | N/A | N/A |
| **Heretto** | N/A | N/A |

#### Knowledge Base

| Feature | Author-It | Heretto | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Author-It | Heretto | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Author-It | Heretto | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Author-It | Heretto | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Author-It | Heretto | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **Author-It** | N/A | N/A |
| **Heretto** | N/A | N/A |

#### Platform

| Feature | Author-It | Heretto | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Component Content Management Systems ](https://www.g2.com/categories/component-content-management-systems), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat)

**Unique to Author-It (1):** [Course Authoring Software](https://www.g2.com/categories/course-authoring)

**Unique to Heretto (3):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [API Documentation Management Software](https://www.g2.com/categories/api-documentation-management), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Author-It | Heretto | 
|---|---|---|
| **Small-Business** | 26.7% | 17.9% | 
| **Mid-Market** | 51.1% | 41.0% | 
| **Enterprise** | 22.2% | 41.0% | 

### By Industry

#### Author-It

- **Computer Software:** 25.0%
- **Machinery:** 15.9%
- **Information Technology and Services:** 11.4%
- **Electrical/Electronic Manufacturing:** 9.1%
- **Airlines/Aviation:** 6.8%
- **Automotive:** 4.5%
- **Manufacturing:** 4.5%
- **Logistics and Supply Chain:** 2.3%
- **Information Services:** 2.3%
- **Hospital & Health Care:** 2.3%
- **Other:** 15.9%

#### Heretto

- **Computer Software:** 28.2%
- **Telecommunications:** 17.9%
- **Information Technology and Services:** 10.3%
- **Logistics and Supply Chain:** 5.1%
- **Insurance:** 5.1%
- **Hospital & Health Care:** 5.1%
- **Airlines/Aviation:** 2.6%
- **Business Supplies and Equipment:** 2.6%
- **Financial Services:** 2.6%
- **Gambling & Casinos:** 2.6%
- **Other:** 17.9%

---
## Alternatives

### Alternatives to Author-It

- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (491 reviews)
- [Paligo](https://www.g2.com/products/paligo/reviews) — 4.6/5 stars (57 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (547 reviews)
- [Storyblok](https://www.g2.com/products/storyblok/reviews) — 4.5/5 stars (596 reviews)
- [Litmos](https://www.g2.com/products/litmos/reviews) — 4.3/5 stars (698 reviews)
- [Bigtincan Readiness (formerly Brainshark)](https://www.g2.com/products/bigtincan-readiness-formerly-brainshark/reviews) — 4.4/5 stars (617 reviews)
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- [Articulate 360](https://www.g2.com/products/articulate-360/reviews) — 4.7/5 stars (930 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.7/5 stars (11066 reviews)
- [Synthesia](https://www.g2.com/products/synthesia/reviews) — 4.6/5 stars (2809 reviews)

### Alternatives to Heretto

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (547 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (491 reviews)
- [Storyblok](https://www.g2.com/products/storyblok/reviews) — 4.5/5 stars (596 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4370 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7089 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (613 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (8433 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39852 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2514 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (506 reviews)

---
## Top Discussions

### Author-It

- Title: [Where is the manual Author it ProCSS configuration and commands?](https://www.g2.com/discussions/13938-where-is-the-manual-author-it-procss-configuration-and-commands) — 2 comments, 1 upvote
  > **Top comment:** "Hi Antti, We noticed that some of our content on the Knowledge Center was hard to find, so we're restructuring our KC. This will also include the complete..."
- Title: [Can I and if yes how create training tutorials?](https://www.g2.com/discussions/16122-can-i-and-if-yes-how-create-training-tutorials) — 1 comment, 1 upvote
  > **Top comment:** "Hi Marie,
Yes, you can use Author-it to create training material, including Student and Instructor Guides (PDF), HTML5 elearning and assessments, and HTML5..."

### Heretto

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/author-it-vs-heretto)