HelpSmith Reviews & Product Details

HelpSmith is a help authoring tool that you can use to create HTML Help (CHM), Web Help, Printed Manuals, Adobe PDF, MS Word, ePub eBooks, and Markdown documentation from a single source. HelpSmith includes a rich feature set combined with an easy-to-use user interface with a slight learning curve. Among the advanced features available in HelpSmith is the built-in Image Tool that significantly simplifies the way of writing documentation for user interfaces. For example, you can easily capture screenshots, create various annotations for images (balloons, arrows, ellipses, text labels, etc.), add clickable hotspots, and also use control annotations for UI elements that can be exported into the help topic where you can provide a detailed description for each control.

Seller

Divcom Software

Discussions

HelpSmith Community

Languages Supported

English

Overview by

Eugene Ivanov

Pricing

Pricing provided by HelpSmith.

HelpSmith Standard Edition

$199.00

1 Seats With One-Time Purchase

HelpSmith Professional Edition

$299.00

1 Seats With One-Time Purchase

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 16 real user reviews.

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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HelpSmith Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is HelpSmith, and what problem is it built to solve?

HelpSmith is software for creating and managing help files, manuals, and other documentation. It is intended to help technical writers and developers build help systems, guides, and PDF manuals.

What languages does HelpSmith support?

It supports 1 language: English.

What company sizes and industries is HelpSmith the best fit for?

Positive reviewer-reported use is most concentrated among small businesses and in computer software, with mid-market organizations also represented.

Small businesses: the most represented company-size segment.
Mid-market organizations: also represented among positive reviewers.
Computer software: the most represented industry.

G2 reviews are authentic and verified.

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NC

Neal C.

Owner

Small-Business (50 or fewer emp.)

Originally submitted 8/27/2018

"Helpsmith is full-featured and very reasonably priced"

5/5

What do you like best about HelpSmith?

The program has more features than I would possibly expect at this price point and gets more every release. Very good quality also. Review collected by and hosted on G2.com.

What do you dislike about HelpSmith?

I cannot think of anything to criticize. It's important that we realize that other programs are so expensive they are assuming you do not care about value. Review collected by and hosted on G2.com.

BH

Buz H.

Mid-Market (51-1000 emp.)

8/27/2018

"HelpSmith for Access help documentation"

4.5/5

What do you like best about HelpSmith?

I have found HelpSmith to be a very user friendly application for developing documentation for programs I have been writing. Everything from managing text to illustrations is very straightforward and robust. It also offers a wide variety of compiled outputs from HTML to PDF and Word. I like the ability to create templates to save time when creating multiple documents. I have tried other help file products and this has been the best that I have found. Review collected by and hosted on G2.com.

What do you dislike about HelpSmith?

I haven't really found anything that I dislike. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/28/2018

"Great product and easy to use"

4.5/5

What do you like best about HelpSmith?

The best feature of the product is that it is easy to use. I became proficient with it in less than an hour. I was able to start authoring our help the same day. Review collected by and hosted on G2.com.

What do you dislike about HelpSmith?

Not much, it seems to have all the features that we need. Review collected by and hosted on G2.com.

UP

Verified User in Program Development

Small-Business (50 or fewer emp.)

8/27/2018

"Complete and easy to use"

5/5

What do you like best about HelpSmith?

I like the possibility to generate several document types (chm, pdf, etc) from a single file. Review collected by and hosted on G2.com.

What do you dislike about HelpSmith?

I would have liked to have syntax highlighting but I believe this feature will be present in the new version. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Mid-Market (51-1000 emp.)

8/28/2018

"Help system for taxpayers"

5/5

What do you like best about HelpSmith?

I've been using HelpSmith since 2015. Most of all, I use Webhelp compilation for guide to the tax code. Review collected by and hosted on G2.com.

What do you dislike about HelpSmith?

Does not have a Georgian menu, but works well with Georgian fonts. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/27/2018

"Easy to Use"

4.5/5

What do you like best about HelpSmith?

I really like the flexibility of HelpSmith. It allows me to build my help menu the way I want it, and the multiple templates make it easy to keep consistency and professionalism throughout. Review collected by and hosted on G2.com.

What do you dislike about HelpSmith?

There's not really anything I dislike about it. Review collected by and hosted on G2.com.