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Compare HelpSmith and MadCap Flare 
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At a Glance
Market Segments
Small-Business (75.0% of reviews)
Mid-Market (53.1% of reviews)
Entry-Level Pricing
$199.00 1 Seats With One-Time Purchase
Contact Us Per Year
HelpSmith
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$199.00 1 Seats With One-Time Purchase
Browse all 3 pricing plansMadCap Flare
Star Rating
(485)4.4 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpSmith excels in ease of use with a score of 9.8, making it highly accessible for small businesses, while MadCap Flare, with a score of 7.4, is noted for its steeper learning curve, particularly for new users.
- Reviewers mention that HelpSmith's content authoring capabilities, rated at 9.3, are user-friendly and efficient, whereas MadCap Flare's versioning feature, rated at 8.9, is appreciated but can be complex for users managing multiple document versions.
- G2 users highlight HelpSmith's superior support quality, scoring 9.1, which is often praised for responsiveness and helpfulness, while MadCap Flare, with a score of 8.5, has received mixed reviews regarding the timeliness of support responses.
- Users on G2 indicate that HelpSmith's web publishing feature, rated at 9.2, is seamless and straightforward, contrasting with MadCap Flare's more intricate web publishing process, which some users find cumbersome despite its robust capabilities.
- Reviewers say that HelpSmith's approval process, scoring 8.5, is straightforward and efficient, while MadCap Flare's approval workflow, although functional, is often described as less intuitive and more time-consuming.
- Users report that HelpSmith's asset management features, rated at 8.3, are well-organized and easy to navigate, while MadCap Flare's asset management, with a score of 8.3 as well, is noted for its depth but can overwhelm users with its complexity.
Pricing
Entry-Level Pricing
HelpSmith
HelpSmith Standard Edition
$199.00
1 Seats With One-Time Purchase
HelpSmith Standard includes basic features needed to create help files and manuals.
- Create help files and documents in multiple formats: CHM help, Web Help, Printed Manual, PDF, MS Word, ePub eBook, Markdown
- Banner free output formats
- Easy import from: CHM, DOC, DOCX, RTF, HTML, HHP, TXT, Markdown (the ability to split imported MS Word files into topics).
MadCap Flare
Subscription
Contact Us
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
HelpSmith
Free Trial is available
MadCap Flare
Free Trial is available
Ratings
Meets Requirements
9.8
15
8.6
402
Ease of Use
9.8
15
7.4
402
Ease of Setup
9.9
12
7.9
300
Ease of Admin
10.0
10
8.0
288
Quality of Support
9.1
9
8.6
376
Has the product been a good partner in doing business?
10.0
8
8.9
290
Product Direction (% positive)
10.0
15
7.6
370
Features by Category
Content
Not enough data
9.3
56
Not enough data
9.2
52
Not enough data
8.8
47
Not enough data
8.5
26
Not enough data
8.2
26
Not enough data
8.5
21
Not enough data
8.3
37
Not enough data
8.1
51
Not enough data
8.9
51
Design
Not enough data
7.8
50
Not enough data
7.8
29
Not enough data
7.9
42
Not enough data
8.4
50
Platform
Not enough data
8.3
45
Not enough data
8.3
27
Not enough data
8.5
47
Not enough data
8.4
33
Not enough data
8.7
35
Not enough data
8.4
26
Not enough data
7.8
27
Not enough data
7.6
23
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
7.5
88
Not enough data
8.0
87
Not enough data
7.8
73
Collaboration
Not enough data
7.9
75
Not enough data
7.2
61
File Types
Not enough data
8.7
97
Not enough data
7.5
91
Not enough data
9.1
87
Edit & Revise
Not enough data
8.5
77
Not enough data
8.1
59
Not enough data
8.7
96
Integrate & Embed
Not enough data
6.7
31
Not enough data
8.7
57
Not enough data
8.3
44
Operating System
Not enough data
8.7
101
Not enough data
4.5
17
Not enough data
4.2
13
Generative AI
Not enough data
5.7
7
Not enough data
5.2
7
Not enough data
5.2
7
Not enough data
5.5
7
Not enough data
5.5
7
Agentic AI - Document Creation
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpSmith and MadCap Flare are categorized as Help Authoring Tool (HAT)
Unique Categories
HelpSmith has no unique categories
MadCap Flare is categorized as Document Creation and Web Content Management
Reviews
Reviewers' Company Size
HelpSmith
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.8%
Information Technology and Services
12.5%
Sports
6.3%
Retail
6.3%
Program Development
6.3%
Other
25.0%
Computer Software
36.6%
Information Technology and Services
15.2%
Writing and Editing
3.4%
Computer & Network Security
3.4%
Financial Services
2.5%
Other
38.9%
Discussions
HelpSmith has no discussions with answers
Is MadCap Flare cloud-based?
2 Comments
MM
MadCap Flare is not cloud-based per se. However, MadCap Central recently enabled cloud-based authoring that syncs up with Flare. Here's the link to their...Read more
How much is MadCap Central?
2 Comments
MM
MadCap is pretty transparent about their pricing plans, which you can find on there site at https://www.madcapsoftware.com/pricing/. The current rate for an...Read more
How long does it take to learn how to use MadCap Flare?
1 Comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
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