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side-by-side comparison of Help & Manual vs. HelpSmith

based on preference data from user reviews. Help & Manual rates 4.8/5 stars with 20 reviews. By contrast, HelpSmith rates 4.7/5 stars with 14 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.

Add Product	Help & Manual (20) 4.8 out of 5 Help & Manual Get a quote Answer a few questions to help the Help & Manual community Have you used Help & Manual before? Yes	HelpSmith (14) 4.7 out of 5 HelpSmith Get a quote Answer a few questions to help the HelpSmith community Have you used HelpSmith before? Yes
Star Rating	Help & Manual 20 reviews	HelpSmith 14 reviews
Market Segments	Help & Manual Small-Business (83.3% of reviews)	HelpSmith Small-Business (78.6% of reviews)
Entry Level Price	Help & Manual $399	HelpSmith $199 USD per license

Help & Manual vs HelpSmith

When assessing the two solutions, reviewers found HelpSmith easier to use, set up, and administer. Reviewers also preferred doing business with HelpSmith overall.

Reviewers felt that HelpSmith meets the needs of their business better than Help & Manual.
When comparing quality of ongoing product support, reviewers felt that Help & Manual is the preferred option.
For feature updates and roadmaps, our reviewers preferred the direction of HelpSmith over Help & Manual.

Categories

Help & Manual

HelpSmith

Help & Manual and HelpSmith are categorized as Help Authoring Tool (HAT)

Help & Manual has no unique categories

HelpSmith has no unique categories

Pricing

Help & Manual Pricing

Basic Edition

$399

Server Edition

$1099

Professional Edition

$598

Free Trial Unavailable

HelpSmith Pricing

HelpSmith Standard Edition

$199 USDper license

HelpSmith Professional Edition

$299 USDper license

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Free Trial

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Ratings

Help & Manual

9.5

Responses: 18

HelpSmith

9.9

Responses: 13

Help & Manual

8.7

Responses: 18

HelpSmith

9.9

Responses: 13

Help & Manual

9.5

Responses: 10

HelpSmith

10.0

Responses: 10

Help & Manual

9.7

Responses: 10

HelpSmith

10.0

Responses: 10

Help & Manual

9.6

Responses: 16

HelpSmith

9.0

Responses: 8

Help & Manual

9.8

Responses: 8

HelpSmith

10.0

Responses: 8

Help & Manual

9.4

Responses: 18

HelpSmith

10.0

Responses: 13

Reviewers' Company Size

Reviewers of both Help & Manual and HelpSmith were most often representing companies in the Small-Business segment.

Help & Manual

83.3%

HelpSmith

78.6%

Help & Manual

5.6%

HelpSmith

21.4%

Help & Manual

11.1%

HelpSmith

Reviewers' Industry

Help & Manual Industry

Computer Software

55.6%

Information Technology and Services

11.1%

Telecommunications

5.6%

Mechanical or Industrial Engineering

5.6%

Internet

5.6%

Other

16.7%

HelpSmith Industry

Computer Software

35.7%

Information Technology and Services

14.3%

Sports

7.1%

Retail

7.1%

Program Development

7.1%

Other

28.6%

Reviews

vibhuti g.

Industry Analyst / Tech Writer in Consumer Services

The tool is user-friendly. It is just because my new organization is using the MadCap Flare I got to compare both the products and yes, Help & Manual wins my heart. The options to insert images and make them responsive to all the kinds of outputs are the...

User in Computer Software

I really like the flexibility of HelpSmith. It allows me to build my help menu the way I want it, and the multiple templates make it easy to keep consistency and professionalism throughout.

Kevin O.

User in Telecommunications

Always in the wrong mode. I find I am in project when I need to be in Write and vice versa. I need to spend some time to look at the options for these areas.

Dale O.

Administrator in Maritime

Sometimes extra pages appear which take time to track down the source.

Top Alternatives

Help & Manual Alternatives

HelpSmith Alternatives

MadCap Flare

HelpNDoc