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At a Glance
Market Segments
Small-Business (85.0% of reviews)
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$1099
$199.00 1 Seats With One-Time Purchase
Help & Manual
Star Rating
(22)4.8 out of 5
Market Segments
Small-Business (85.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1099
Browse all 3 pricing plansHelpSmith
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$199.00 1 Seats With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help & Manual excels in its comprehensive project management features, allowing for seamless collaboration among team members, while HelpSmith is noted for its straightforward interface that simplifies the documentation process.
- Reviewers mention that Help & Manual's advanced conditional text feature is a standout, enabling users to create tailored content for different audiences, whereas HelpSmith's strength lies in its robust context-sensitive help capabilities, which users find particularly useful for software applications.
- G2 users highlight that Help & Manual offers extensive customization options for output formats, making it ideal for users who need to generate documentation in various styles, while HelpSmith is praised for its quick setup and ease of use, making it a favorite among small businesses.
- Users on G2 report that Help & Manual's support quality is consistently high, with many reviewers appreciating the detailed documentation and responsive customer service, while HelpSmith users mention that while support is good, it may not be as comprehensive as that of Help & Manual.
- Reviewers say that Help & Manual's product direction is viewed positively, with frequent updates and new features being added, while HelpSmith users express satisfaction with the current features but desire more frequent enhancements to keep up with evolving needs.
- Users say that Help & Manual's pricing structure, while higher, reflects its extensive capabilities, making it a worthwhile investment for larger teams, whereas HelpSmith's lower entry-level price appeals to small businesses looking for cost-effective solutions without sacrificing essential features.
Pricing
Entry-Level Pricing
Help & Manual
Server Edition
$1099
Floating server license for one user at a time. The total number of users is unlimited. Server licenses are great for small to medium authoring teams.
HelpSmith
HelpSmith Standard Edition
$199.00
1 Seats With One-Time Purchase
HelpSmith Standard includes basic features needed to create help files and manuals.
- Create help files and documents in multiple formats: CHM help, Web Help, Printed Manual, PDF, MS Word, ePub eBook, Markdown
- Banner free output formats
- Easy import from: CHM, DOC, DOCX, RTF, HTML, HHP, TXT, Markdown (the ability to split imported MS Word files into topics).
Free Trial
Help & Manual
No trial information availableHelpSmith
Free Trial is available
Ratings
Meets Requirements
9.4
20
9.8
15
Ease of Use
8.7
20
9.8
15
Ease of Setup
9.1
11
9.9
12
Ease of Admin
9.5
11
10.0
10
Quality of Support
9.5
18
9.1
9
Has the product been a good partner in doing business?
9.8
9
10.0
8
Product Direction (% positive)
9.4
20
10.0
15
Categories
Categories
Shared Categories
Help & Manual and HelpSmith are categorized as Help Authoring Tool (HAT)
Unique Categories
Help & Manual has no unique categories
HelpSmith has no unique categories
Reviews
Reviewers' Company Size
Help & Manual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpSmith
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
50.0%
Information Technology and Services
10.0%
Education Management
10.0%
Telecommunications
5.0%
Mechanical or Industrial Engineering
5.0%
Other
20.0%
Computer Software
43.8%
Information Technology and Services
12.5%
Sports
6.3%
Retail
6.3%
Program Development
6.3%
Other
25.0%
Discussions
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HelpSmith has no discussions with answers
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