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Compare Help & Manual and HelpSmith

See this
side-by-side comparison of Help & Manual vs. HelpSmith
based on preference data from user reviews. Help & Manual rates 4.8/5 stars with 20 reviews. By contrast, HelpSmith rates 4.7/5 stars with 14 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Help & Manual
Help & Manual
(20)
4.8 out of 5
Help & Manual
Answer a few questions to help the Help & Manual community
Have you used Help & Manual before?
Yes
HelpSmith
HelpSmith
(14)
4.7 out of 5
HelpSmith
Answer a few questions to help the HelpSmith community
Have you used HelpSmith before?
Yes
Star Rating
Help & Manual
Help & Manual
HelpSmith
HelpSmith
Market Segments
Help & Manual
Help & Manual
Small-Business (83.3% of reviews)
HelpSmith
HelpSmith
Small-Business (78.6% of reviews)
Entry Level Price
Help & Manual
Help & Manual
$399
HelpSmith
HelpSmith
$199 USD per license

Help & Manual vs HelpSmith

When assessing the two solutions, reviewers found HelpSmith easier to use, set up, and administer. Reviewers also preferred doing business with HelpSmith overall.

  • Reviewers felt that HelpSmith meets the needs of their business better than Help & Manual.
  • When comparing quality of ongoing product support, reviewers felt that Help & Manual is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HelpSmith over Help & Manual.
Categories
Shared Categories
Help & Manual
Help & Manual
HelpSmith
HelpSmith
Help & Manual and HelpSmith are categorized as Help Authoring Tool (HAT)
Unique Categories
Help & Manual
Help & Manual has no unique categories
HelpSmith
HelpSmith has no unique categories
Pricing
Help & Manual
Help & Manual Pricing
Basic Edition
$399
Server Edition
$1099
Professional Edition
$598
Free Trial Unavailable
HelpSmith
HelpSmith Pricing
HelpSmith Standard Edition
$199 USDper license
HelpSmith Professional Edition
$299 USDper license
Free Trial
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Ratings
Meets Requirements
Help & Manual
Help & Manual
9.5
Responses: 18
HelpSmith
HelpSmith
9.9
Responses: 13
Ease of Use
Help & Manual
Help & Manual
8.7
Responses: 18
HelpSmith
HelpSmith
9.9
Responses: 13
Ease of Setup
Help & Manual
Help & Manual
9.5
Responses: 10
HelpSmith
HelpSmith
10.0
Responses: 10
Ease of Admin
Help & Manual
Help & Manual
9.7
Responses: 10
HelpSmith
HelpSmith
10.0
Responses: 10
Quality of Support
Help & Manual
Help & Manual
9.6
Responses: 16
HelpSmith
HelpSmith
9.0
Responses: 8
Ease of Doing Business With
Help & Manual
Help & Manual
9.8
Responses: 8
HelpSmith
HelpSmith
10.0
Responses: 8
Product Direction (% positive)
Help & Manual
Help & Manual
9.4
Responses: 18
HelpSmith
HelpSmith
10.0
Responses: 13
Reviewers' Company Size
Reviewers of both Help & Manual and HelpSmith were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Help & Manual
Help & Manual
83.3%
HelpSmith
HelpSmith
78.6%
Mid-Market
(51-1000 emp.)
Help & Manual
Help & Manual
5.6%
HelpSmith
HelpSmith
21.4%
Enterprise
(> 1000 emp.)
Help & Manual
Help & Manual
11.1%
HelpSmith
HelpSmith
0%
Reviewers' Industry
Help & Manual
Help & Manual Industry
Computer Software
55.6%
Information Technology and Services
11.1%
Telecommunications
5.6%
Mechanical or Industrial Engineering
5.6%
Internet
5.6%
Other
16.7%
HelpSmith
HelpSmith Industry
Computer Software
35.7%
Information Technology and Services
14.3%
Sports
7.1%
Retail
7.1%
Program Development
7.1%
Other
28.6%
Reviews
Most Helpful Favorable Review
Help & Manual
vibhuti g.
Industry Analyst / Tech Writer in Consumer Services

The tool is user-friendly. It is just because my new organization is using the MadCap Flare I got to compare both the products and yes, Help & Manual wins my heart. The options to insert images and make them responsive to all the kinds of outputs are the...

HelpSmith
GC
User in Computer Software

I really like the flexibility of HelpSmith. It allows me to build my help menu the way I want it, and the multiple templates make it easy to keep consistency and professionalism throughout.

Most Helpful Critical Review
Help & Manual
Kevin O.
User in Telecommunications

Always in the wrong mode. I find I am in project when I need to be in Write and vice versa. I need to spend some time to look at the options for these areas.

HelpSmith
Dale O.
Administrator in Maritime

Sometimes extra pages appear which take time to track down the source.

Discussions
Help & Manual
Help & Manual Discussions
Monty the Mongoose crying
Help & Manual has no discussions with answers
HelpSmith
HelpSmith Discussions
Monty the Mongoose crying
HelpSmith has no discussions with answers
Screenshots
Help & Manual
Help & Manual Screenshots
No screenshots provided
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