# Top 10 HelpinBox.io Alternatives & Competitors The Citizen Request Software solutions below are the most common alternatives that users and reviewers compare with HelpinBox.io. Other important factors to consider when researching alternatives to HelpinBox.io include reliability and ease of use. The best overall HelpinBox.io alternative is Salesforce Government Cloud. Other similar apps like HelpinBox.io are AccessE11, MyGov, Accela, and CityView Portal. HelpinBox.io alternatives can be found in [Citizen Request Software](https://www.g2.com/categories/citizen-request-software) but may also be in [Public Financial Management (PFM) Systems](https://www.g2.com/categories/public-financial-management-pfm-system) or [Citizen Engagement Software](https://www.g2.com/categories/citizen-engagement). ## Best Paid & Free Alternatives to HelpinBox.io - [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) - [AccessE11](https://www.g2.com/products/accesse11/reviews) - [MyGov](https://www.g2.com/products/mygov/reviews) - [Accela](https://www.g2.com/products/accela/reviews) - [CityView Portal](https://www.g2.com/products/cityview-portal/reviews) - [OneView](https://www.g2.com/products/rock-solid-oneview/reviews) - [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) - [GovQA](https://www.g2.com/products/govqa/reviews) - [SOSAFE Portal](https://www.g2.com/products/sosafe-portal/reviews) - [eMunicipality](https://www.g2.com/products/emunicipality/reviews) ## Top 10 Alternatives to HelpinBox.io Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how HelpinBox.io stacks up to the competition and find the best product for your business. ### 1. [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) By Salesforce **Average Rating:** 4.3/5 **Total Reviews:** 19 Redefine how mission and technology intersect. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs Salesforce Government Cloud](https://www.g2.com/compare/helpinbox-io-vs-salesforce-government-cloud) **Compare Salesforce Government Cloud with other alternatives:** - [Salesforce Government Cloud vs AccessE11](https://www.g2.com/compare/accesse11-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs MyGov](https://www.g2.com/compare/mygov-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs Accela](https://www.g2.com/compare/accela-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/salesforce-government-cloud-vs-verint-case-management-professional-citizen-engagement) - [Salesforce Government Cloud vs GovQA](https://www.g2.com/compare/govqa-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs SOSAFE Portal](https://www.g2.com/compare/sosafe-portal-vs-salesforce-government-cloud) - [Salesforce Government Cloud vs eMunicipality](https://www.g2.com/compare/salesforce-government-cloud-vs-emunicipality) ### 2. [AccessE11](https://www.g2.com/products/accesse11/reviews) By NetFore Systems **Average Rating:** 4.8/5 **Total Reviews:** 17 AccessE11 is an automated Complaints, Issues and Service Request and Citizen Engagement Management System built and priced for smaller municipalities. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs AccessE11](https://www.g2.com/compare/accesse11-vs-helpinbox-io) **Compare AccessE11 with other alternatives:** - [AccessE11 vs Salesforce Government Cloud](https://www.g2.com/compare/accesse11-vs-salesforce-government-cloud) - [AccessE11 vs MyGov](https://www.g2.com/compare/accesse11-vs-mygov) - [AccessE11 vs Accela](https://www.g2.com/compare/accela-vs-accesse11) - [AccessE11 vs CityView Portal](https://www.g2.com/compare/accesse11-vs-cityview-portal) - [AccessE11 vs OneView](https://www.g2.com/compare/accesse11-vs-rock-solid-oneview) - [AccessE11 vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/accesse11-vs-verint-case-management-professional-citizen-engagement) - [AccessE11 vs GovQA](https://www.g2.com/compare/accesse11-vs-govqa) - [AccessE11 vs SOSAFE Portal](https://www.g2.com/compare/accesse11-vs-sosafe-portal) - [AccessE11 vs eMunicipality](https://www.g2.com/compare/accesse11-vs-emunicipality) ### 3. [MyGov](https://www.g2.com/products/mygov/reviews) By MyGov **Average Rating:** 4.0/5 **Total Reviews:** 16 MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs MyGov](https://www.g2.com/compare/helpinbox-io-vs-mygov) **Compare MyGov with other alternatives:** - [MyGov vs Salesforce Government Cloud](https://www.g2.com/compare/mygov-vs-salesforce-government-cloud) - [MyGov vs AccessE11](https://www.g2.com/compare/accesse11-vs-mygov) - [MyGov vs Accela](https://www.g2.com/compare/accela-vs-mygov) - [MyGov vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-mygov) - [MyGov vs OneView](https://www.g2.com/compare/mygov-vs-rock-solid-oneview) - [MyGov vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/mygov-vs-verint-case-management-professional-citizen-engagement) - [MyGov vs GovQA](https://www.g2.com/compare/govqa-vs-mygov) - [MyGov vs SOSAFE Portal](https://www.g2.com/compare/mygov-vs-sosafe-portal) - [MyGov vs eMunicipality](https://www.g2.com/compare/mygov-vs-emunicipality) ### 4. [Accela](https://www.g2.com/products/accela/reviews) By Accela **Average Rating:** 3.9/5 **Total Reviews:** 13 Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs Accela](https://www.g2.com/compare/accela-vs-helpinbox-io) **Compare Accela with other alternatives:** - [Accela vs Salesforce Government Cloud](https://www.g2.com/compare/accela-vs-salesforce-government-cloud) - [Accela vs AccessE11](https://www.g2.com/compare/accela-vs-accesse11) - [Accela vs MyGov](https://www.g2.com/compare/accela-vs-mygov) - [Accela vs CityView Portal](https://www.g2.com/compare/accela-vs-cityview-portal) - [Accela vs OneView](https://www.g2.com/compare/accela-vs-rock-solid-oneview) - [Accela vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/accela-vs-verint-case-management-professional-citizen-engagement) - [Accela vs GovQA](https://www.g2.com/compare/accela-vs-govqa) - [Accela vs SOSAFE Portal](https://www.g2.com/compare/accela-vs-sosafe-portal) - [Accela vs eMunicipality](https://www.g2.com/compare/accela-vs-emunicipality) ### 5. [CityView Portal](https://www.g2.com/products/cityview-portal/reviews) By CityView **Average Rating:** 2.6/5 **Total Reviews:** 4 The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-helpinbox-io) **Compare CityView Portal with other alternatives:** - [CityView Portal vs Salesforce Government Cloud](https://www.g2.com/compare/cityview-portal-vs-salesforce-government-cloud) - [CityView Portal vs AccessE11](https://www.g2.com/compare/accesse11-vs-cityview-portal) - [CityView Portal vs MyGov](https://www.g2.com/compare/cityview-portal-vs-mygov) - [CityView Portal vs Accela](https://www.g2.com/compare/accela-vs-cityview-portal) - [CityView Portal vs OneView](https://www.g2.com/compare/cityview-portal-vs-rock-solid-oneview) - [CityView Portal vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/cityview-portal-vs-verint-case-management-professional-citizen-engagement) - [CityView Portal vs GovQA](https://www.g2.com/compare/cityview-portal-vs-govqa) - [CityView Portal vs SOSAFE Portal](https://www.g2.com/compare/cityview-portal-vs-sosafe-portal) - [CityView Portal vs eMunicipality](https://www.g2.com/compare/cityview-portal-vs-emunicipality) ### 6. [OneView](https://www.g2.com/products/rock-solid-oneview/reviews) By Rock Solid **Average Rating:** 4.5/5 **Total Reviews:** 2 ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs OneView](https://www.g2.com/compare/helpinbox-io-vs-rock-solid-oneview) **Compare OneView with other alternatives:** - [OneView vs Salesforce Government Cloud](https://www.g2.com/compare/rock-solid-oneview-vs-salesforce-government-cloud) - [OneView vs AccessE11](https://www.g2.com/compare/accesse11-vs-rock-solid-oneview) - [OneView vs MyGov](https://www.g2.com/compare/mygov-vs-rock-solid-oneview) - [OneView vs Accela](https://www.g2.com/compare/accela-vs-rock-solid-oneview) - [OneView vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-rock-solid-oneview) - [OneView vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/rock-solid-oneview-vs-verint-case-management-professional-citizen-engagement) - [OneView vs GovQA](https://www.g2.com/compare/govqa-vs-rock-solid-oneview) - [OneView vs SOSAFE Portal](https://www.g2.com/compare/rock-solid-oneview-vs-sosafe-portal) - [OneView vs eMunicipality](https://www.g2.com/compare/rock-solid-oneview-vs-emunicipality) ### 7. [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) By Verint **Average Rating:** 4.5/5 **Total Reviews:** 1 "Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/helpinbox-io-vs-verint-case-management-professional-citizen-engagement) **Compare Verint Case Management Professional [Citizen Engagement] with other alternatives:** - [Verint Case Management Professional [Citizen Engagement] vs Salesforce Government Cloud](https://www.g2.com/compare/salesforce-government-cloud-vs-verint-case-management-professional-citizen-engagement) - [Verint Case Management Professional [Citizen Engagement] vs AccessE11](https://www.g2.com/compare/accesse11-vs-verint-case-management-professional-citizen-engagement) - [Verint Case Management Professional [Citizen Engagement] vs MyGov](https://www.g2.com/compare/mygov-vs-verint-case-management-professional-citizen-engagement) - [Verint Case Management Professional [Citizen Engagement] vs Accela](https://www.g2.com/compare/accela-vs-verint-case-management-professional-citizen-engagement) - [Verint Case Management Professional [Citizen Engagement] vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-verint-case-management-professional-citizen-engagement) - [Verint Case Management Professional [Citizen Engagement] vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-verint-case-management-professional-citizen-engagement) - [Verint Case Management Professional [Citizen Engagement] vs GovQA](https://www.g2.com/compare/govqa-vs-verint-case-management-professional-citizen-engagement) - [Verint Case Management Professional [Citizen Engagement] vs SOSAFE Portal](https://www.g2.com/compare/sosafe-portal-vs-verint-case-management-professional-citizen-engagement) - [Verint Case Management Professional [Citizen Engagement] vs eMunicipality](https://www.g2.com/compare/verint-case-management-professional-citizen-engagement-vs-emunicipality) ### 8. [GovQA](https://www.g2.com/products/govqa/reviews) By Granicus **Average Rating:** 5.0/5 **Total Reviews:** 1 GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within and across governments. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs GovQA](https://www.g2.com/compare/govqa-vs-helpinbox-io) **Compare GovQA with other alternatives:** - [GovQA vs Salesforce Government Cloud](https://www.g2.com/compare/govqa-vs-salesforce-government-cloud) - [GovQA vs AccessE11](https://www.g2.com/compare/accesse11-vs-govqa) - [GovQA vs MyGov](https://www.g2.com/compare/govqa-vs-mygov) - [GovQA vs Accela](https://www.g2.com/compare/accela-vs-govqa) - [GovQA vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-govqa) - [GovQA vs OneView](https://www.g2.com/compare/govqa-vs-rock-solid-oneview) - [GovQA vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/govqa-vs-verint-case-management-professional-citizen-engagement) - [GovQA vs SOSAFE Portal](https://www.g2.com/compare/govqa-vs-sosafe-portal) - [GovQA vs eMunicipality](https://www.g2.com/compare/govqa-vs-emunicipality) ### 9. [SOSAFE Portal](https://www.g2.com/products/sosafe-portal/reviews) By SOSAFE **Average Rating:** 4.0/5 **Total Reviews:** 1 SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs SOSAFE Portal](https://www.g2.com/compare/helpinbox-io-vs-sosafe-portal) **Compare SOSAFE Portal with other alternatives:** - [SOSAFE Portal vs Salesforce Government Cloud](https://www.g2.com/compare/sosafe-portal-vs-salesforce-government-cloud) - [SOSAFE Portal vs AccessE11](https://www.g2.com/compare/accesse11-vs-sosafe-portal) - [SOSAFE Portal vs MyGov](https://www.g2.com/compare/mygov-vs-sosafe-portal) - [SOSAFE Portal vs Accela](https://www.g2.com/compare/accela-vs-sosafe-portal) - [SOSAFE Portal vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-sosafe-portal) - [SOSAFE Portal vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-sosafe-portal) - [SOSAFE Portal vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/sosafe-portal-vs-verint-case-management-professional-citizen-engagement) - [SOSAFE Portal vs GovQA](https://www.g2.com/compare/govqa-vs-sosafe-portal) - [SOSAFE Portal vs eMunicipality](https://www.g2.com/compare/sosafe-portal-vs-emunicipality) ### 10. [eMunicipality](https://www.g2.com/products/emunicipality/reviews) By EMunicipality by Kratos Technology **Average Rating:** 4.0/5 **Total Reviews:** 1 eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place. Categories in common with HelpinBox.io: [Citizen Request Management](https://www.g2.com/categories/citizen-request-software) **Compare:** [HelpinBox.io vs eMunicipality](https://www.g2.com/compare/helpinbox-io-vs-emunicipality) **Compare eMunicipality with other alternatives:** - [eMunicipality vs Salesforce Government Cloud](https://www.g2.com/compare/salesforce-government-cloud-vs-emunicipality) - [eMunicipality vs AccessE11](https://www.g2.com/compare/accesse11-vs-emunicipality) - [eMunicipality vs MyGov](https://www.g2.com/compare/mygov-vs-emunicipality) - [eMunicipality vs Accela](https://www.g2.com/compare/accela-vs-emunicipality) - [eMunicipality vs CityView Portal](https://www.g2.com/compare/cityview-portal-vs-emunicipality) - [eMunicipality vs OneView](https://www.g2.com/compare/rock-solid-oneview-vs-emunicipality) - [eMunicipality vs Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/compare/verint-case-management-professional-citizen-engagement-vs-emunicipality) - [eMunicipality vs GovQA](https://www.g2.com/compare/govqa-vs-emunicipality) - [eMunicipality vs SOSAFE Portal](https://www.g2.com/compare/sosafe-portal-vs-emunicipality) ## Explore Articles - [Trading Platforms](https://www.g2.com/glossary/trading-platforms-definition) - [Best PIM software for small retail business](https://www.g2.com/discussions/what-s-the-best-pim-software-for-small-retail-businesses) - [Best user-friendly loyalty management system for new businesses](https://www.g2.com/discussions/best-user-friendly-loyalty-management-system-for-new-businesses) - [What live chat tools do you actually use](https://www.g2.com/discussions/what-live-chat-tools-do-you-actually-rely-on) - [Which compensation software is best for small businesses](https://www.g2.com/discussions/which-compensation-software-is-best-for-small-businesses) - [What is the highest-rated encryption software platform for regulated industries and compliance audit success?](https://www.g2.com/discussions/what-is-the-highest-rated-encryption-software-platform-for-regulated-industries-and-compliance-audit-success) ## Spotlight Categories - [Travel Management Solutions](https://www.g2.com/categories/travel-management) - [Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety) - [Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr)