Hello Hotel Reviews & Product Details

Hello Hotel — The Modern Phone & Messaging System for Independent Hotels Hello Hotel is the modern phone, messaging, and email system for independent and boutique hotels. It replaces aging landlines, personal cell phones, and scattered messaging tools with one shared business number — and one inbox where every guest call, text, voicemail, and email lives in a single thread. Hotels connect their property management system — starting with Mews — and Hello Hotel automatically surfaces guest names, reservation details, room assignments, repeat-guest indicators, and live arrival/departure status on every conversation. Front desk teams get the context they need without flipping between systems, and guests get faster, more personal responses. Unlike legacy hotel phone systems that can't send texts, or generic messaging apps that don't know which guest is arriving today, Hello Hotel combines voice, SMS, and email in one shared workspace built specifically for independent and boutique hotels. Properties use Hello Hotel to replace aging landlines, consolidate fragmented communication tools, and give every guest the same quality of response no matter who's at the desk. Core Features - Unified inbox for voice, SMS, and email — calls, texts, voicemails, and emails for every guest in one thread your whole team shares - Live PMS context — guest profile, reservation, room number, stay status, and repeat-guest flags surface automatically on every conversation (Mews integration; more PMS partners in development) - Modern hotel phone system — multi-step team routing, IVR menus, custom greetings, voicemail transcription, spam call screening, and inbound call recording, all cloud-based - Phone number porting — bring your existing hotel numbers in so you don't have to republish to guests, OTAs, or signage - Hotel automations — pre-arrival, in-stay, and post-stay messaging triggered by reservation events, schedules, or guest tags, with branching, conditions, and delays - Marketing campaigns — bulk SMS sends through a dedicated messaging profile, kept separate from your service number to protect deliverability - Email channel — connect your Gmail, SMTP, or Resend account to send from your hotel's own address, with delivery tracking, suppression lists, and opt-out handling - Built-in 10DLC compliance — register your brand and messaging campaign right inside the app, no third-party carrier paperwork - AI voice and messaging agents (coming soon) — automate routine guest requests with configurable escalation to your team Integrations Hello Hotel integrates natively with Mews, with additional PMS partners in development. Connect Gmail (one-click OAuth), SMTP, or Resend to send email from your hotel's own address. Zapier and direct webhooks let you connect any system that can send or receive an HTTP request — CRMs, booking engines, Slack, custom scripts. Mews setup takes under 3 minutes: connect your account, and guest data flows immediately with no manual configuration required. Who It's For Hello Hotel is built for independent hotels, boutique properties, bed and breakfasts, motels, and small hotel groups — typically 10–100 rooms — especially properties ready to replace aging landline systems or consolidate fragmented phone, SMS, and email tools into one inbox. Pricing Plans start at $99/month per property on the Core tier, with Plus and Scale options for higher-volume properties. No per-room fees and no long-term contracts. Full pricing at hellohotel.co/pricing.