Hello Hotel

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Hello Hotel is a modern voice and SMS communication platform built for independent and boutique hotels. Most hotels rely on a traditional phone system for calls and a separate tool for guest messaging — and neither one connects to the property management system. Hello Hotel replaces both. Calls and texts flow into a single shared inbox, and because Hello Hotel integrates directly with your PMS, your team sees live guest and reservation context on every conversation before they pick up. Key capabilities: • Unified inbox — voice calls and SMS in one place, accessible by your whole team • PMS integration — guest profiles and reservation data surface automatically on every call and text • Shared team access — no more missed calls or siloed conversations • Replace your landlines — modern VoIP replaces traditional hotel phones without losing functionality • Automated guest messaging — pre-stay, in-stay, and post-stay messaging (coming soon) • AI voice and messaging agents — handle routine requests automatically with smart escalation (coming soon) Hello Hotel is designed for properties that want to deliver high-touch guest service without 24/7 front desk staffing. Setup takes under 3 minutes for Mews users — connect your account, and guest data starts flowing immediately. Best for: Independent hotels, boutique properties, and small hotel groups (10–80 rooms) looking to modernize guest communication without adding headcount.