Hello Hotel — Modern Voice & SMS Communication for Independent Hotels Hello Hotel is a hotel phone system and guest messaging platform that replaces traditional landlines and standalone SMS tools with a single, PMS-connected inbox for calls and texts. Hotels connect their property management system — starting with Mews — and Hello Hotel automatically surfaces guest names, reservation details, and room assignments on every incoming call and text. Front desk teams get the context they need without switching between systems, and guests get faster, more personal responses. Unlike legacy hotel phone systems that can't send texts, or standalone messaging apps that don't know who's arriving today, Hello Hotel combines voice and SMS in one shared team workspace purpose-built for independent and boutique hotels. Properties use Hello Hotel to replace aging landlines, eliminate duplicate communication tools, reduce front desk workload, and deliver a more consistent guest experience — without 24/7 staffing. Core Features • Unified voice and SMS inbox — all guest calls and texts managed in one shared team workspace • Live PMS integration — guest profiles and reservation data surface automatically on every conversation • Hotel VoIP phone system — modern cloud-based calling replaces traditional hotel landlines and in-room phones • Shared team access — multiple staff members can view, respond to, and hand off conversations • Guest messaging automation — pre-arrival, in-stay, and post-stay SMS (coming soon) • AI voice and messaging agents — handle routine guest requests automatically with intelligent escalation to staff (coming soon) Integrations Hello Hotel integrates directly with Mews, with additional PMS integrations in development. Setup takes under 3 minutes — connect your account and guest data flows immediately, no manual configuration required. Who It's For Hello Hotel is built for independent hotels, boutique properties, bed and breakfasts, motels, and small hotel groups with 10–80 rooms — especially properties ready to replace aging landline systems or consolidate separate phone and messaging tools into one platform. Pricing Plans start at $99/month per property. No per-room fees. No long-term contracts required during the pilot period.