HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows, enabling fast and user-friendly onboarding. HCL BigFix Service Management is an IT service management platform that uses automation, AI-based insights, and integration capabilities to support core service management functions. Additionally, this IT service management software offers advanced security features and easy accessibility from any device, making it a versatile solution for organizations of all sizes. The platform includes tools for risk analysis and mitigation, as well as multi-tenancy support designed for shared hosting and multi-cloud deployments. It provides data segregation across tenants, configurations, transactions, and user roles, making it suitable for both dedicated environments and Managed Service Providers (MSPs).