Gupshup Features

Based on 22 Gupshup reviews. Mapped-out responses for conversations.

As reported in 21 Gupshup reviews. Artificial intelligence (AI) and chatbot involvement.

As reported in 21 Gupshup reviews. Live human component of conversations.

Quality of interface for designing and customizing conversation maps. This feature was mentioned in 21 Gupshup reviews.

As reported in 20 Gupshup reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites. 22 reviewers of Gupshup have provided feedback on this feature.

Conversations enacted through text message (SMS). This feature was mentioned in 21 Gupshup reviews.

Conversations enacted through voice assistants. This feature was mentioned in 19 Gupshup reviews.

Conversations enacted through other channels. 18 reviewers of Gupshup have provided feedback on this feature.

Overall quality of customer targeting based on needs or situations. This feature was mentioned in 19 Gupshup reviews.

Creation and modification of customer profiles based on conversations. 20 reviewers of Gupshup have provided feedback on this feature.

Based on 21 Gupshup reviews. Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations. This feature was mentioned in 19 Gupshup reviews.

As reported in 19 Gupshup reviews. Success rate of conversations leading to customer purchases.

Based on 13 Gupshup reviews. Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers. 11 reviewers of Gupshup have provided feedback on this feature.

Based on 12 Gupshup reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. 12 reviewers of Gupshup have provided feedback on this feature.

Based on 12 Gupshup reviews. Can route contacts to agents the customer has worked with before.

Based on 13 Gupshup reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. 11 reviewers of Gupshup have provided feedback on this feature.

Based on 12 Gupshup reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Allows users to generate text based on a text prompt. 11 reviewers of Gupshup have provided feedback on this feature.

Condenses long documents or text into a brief summary. 11 reviewers of Gupshup have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications This feature was mentioned in 14 Gupshup reviews.

As reported in 14 Gupshup reviews. Enables users to send mass WhatsApp marketing campaigns

As reported in 14 Gupshup reviews. Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty

As reported in 14 Gupshup reviews. Offers features for personalizing WhatsApp messages based on customer information or past behavior

Based on 14 Gupshup reviews. Allow users to share promotions with subscribers via WhatsApp

Provides automated WhatsApp message replies to recipients This feature was mentioned in 14 Gupshup reviews.

Based on 13 Gupshup reviews. Deliver tailored promotions to specific audience segments

As reported in 13 Gupshup reviews. Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

Based on 13 Gupshup reviews. Allow customers to browse, discover, research, purchase, and complete payment in real-time

Provides analytics on opt-ins, open and delivery rates, and click-throughs 13 reviewers of Gupshup have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives