Grid Flow: Utilities-focused automation that turns smart-meter and IoT data into instant action. How it works: Step 1: Ingest What happens inside Flow: Connect any data source—smart meters, HES, legacy DBs, APIs, SFTP—through the integration layer Results: Live operational data arrives in seconds Step 2: Detect What happens inside Flow: Low-code query engine runs real-time rules (e.g., 15+ custom business rules for one utility) Results: Anomalies spotted instantly Step 3: Decide What happens inside Flow: Drag-and-drop automation builder maps triggers to actions—forward data, enrich, branch, schedule tasks Results: Complex logic without developers Step 4: Act What happens inside Flow: Flow raises tickets in Jira/WFM, pings workforce, updates dashboards, notifies customers—automatically Results: Teams receive the right job with context Step 5: Learn What happens inside Flow: Built-in dashboards track SLAs, root-causes and rule performance for continuous tuning Results: Faster, smarter operations every day Why Grid Flow? 1. Built for utilities: Manage all tasks directly through a single system, with connection to existing software to provide jobs. 2. Everything connects: A comprehensive integration layer plugs straight into HES/MDM, billing, CRM, WFM and more, so data flows end-to-end without custom code 3: Modular rules engine: Ops teams create or tweak advanced queries and business rules in minutes, not sprints, thanks to an intuitive low-code UI 4. Real-time decisions: Kafka-backed streaming ingests >1 Bn records daily, analysing events in under three seconds to keep you ahead of the grid 5. Multi-channel alerts: Dynamic policies escalate via WhatsApp, email, SMS or in-app so nothing slips through the cracks 6. Secured at scale: Cloud, on-prem or SaaS-ready with HA/DR, ISO 27001 & SOC 2 compliance baked in. Proven Utility Use-Cases: 1. Outage management: AMI event triggers auto-OMS workflow: alert, visualize, ticket, dispatch 2. Tamper detection: High-priority alert exported to SAP, matched to maintenance windows before workforce dispatch 3. Billing reconciliation: Cross-checks meter reads vs. billing, creates follow-ups for mismatches 4. Peak-load demand response: Notifies energy providers and can trigger remote disconnect for threshold breaches 5. Anomaly triage: Automatic tasks for over-voltage, missing data, relay errors and more cut response times by 30%