--- title: PrimeSuite Reviews meta\_title: 'PrimeSuite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how PrimeSuite works for a business like yours. aggregate\_rating: rating\_value: 2.9 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- # PrimeSuite Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by PrimeSuite but has limited features. Are you part of the PrimeSuite team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Cloud-based Prime Suite is a clinically-driven practice management system and EHR that connects your entire practice. From population health to revenue services to clinical connectivity, Prime Suite enables healthcare organizations to thrive in the world of value-based healthcare. This innovative platform allows you to manage chronic conditions, improve health outcomes, and increase profitability. It is the complete solution. * * * Seller [Greenway Health](https://www.g2.com/sellers/greenway-health-69f7bde1-3d4a-4381-9afe-a16bc8a7a187) Discussions [PrimeSuite Community](https://www.g2.com/products/greenway-health-primesuite/discuss) Solution Type All-in-One Overview by Rohan Thotayan Show More ## Top-Rated Alternatives [ ![Epic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ ![ModMed](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ ![Carepatron](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carepatron") Carepatron 4.5/5(699) ](https://www.g2.com/products/carepatron/reviews) [ View All Alternatives ](https://www.g2.com/products/greenway-health-primesuite/competitors/alternatives) ## User Insights Average based on 31 real user reviews. [Log in to unlock pricing and user insights](/login) CN carla N. Small-Business (50 or fewer emp.) 1/23/2024 "Substandard system with lots of hidden costs" 0/5 What do you like best about PrimeSuite? In 2014 when I started with Greeway, their customer servie and scalability was attractive. Now the system is riddled with kinks, substandard in functionality, poorly supported by their customer service and they nickle and dime you for every feature. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? Primesuite is poorly organized with poor suport. The kinks and errors are increasing exponetialy and their support team is not trained to answer customer frustrations and complaints. They are insensitve to the needs or the small to medium practices, especialy in terms of flexabniity to deal with providrs and staff who are in the flow of seeing patients and are nt sitting around waiting for them to call back. My staff spends 1/2 of their days trying to find work arounds for the things that dont work well and the things that impede their workflow. Their meaninful use failures caused a law suite several years ago and their inadequate MIPS dashboard cause us to have to do manual reporting Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? At this point it is hindering patient flow, and revenue management. The ERA's post incorrectly and thee system does not have the capacity to post recoupments. The new GCS clearting house can not post more than one EOB to an account in the event the insurance company reconsider or reprocesses the claim. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 5/16/2021 "Poor technical support" 0.5/5 What do you like best about PrimeSuite? developing templates and use of templates Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? poor technical support unable to solve problems recurrent data loss and no autosave feature once the data input is done if there is a glitch or error, all the data is lost. log in always gives an error, the first time I log in and technical support unable to fix it Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? template management Review collected by and hosted on G2.com. Show More 5/16/2022 Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 8/4/2020 "Not too bad" 4/5 What do you like best about PrimeSuite? the most helpful is it is user friendly. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? the least helpful is it slows down sometimes and doesnt have a current update. Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? business problems it solve is the emr system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite JJ Jasmine J. CNA Mid-Market (51-1000 emp.) 10/10/2019 "Greenway the best in doctors office " 4.5/5 What do you like best about PrimeSuite? I like greenway because it is user friendly. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? The thing i dislike about greenway is that the help features arent very good. Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? Everyones information is at just one click and it gives the option to block others from getting in Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 9/26/2019 "Greenway- Primesutie" 5/5 What do you like best about PrimeSuite? Greenway is a very easy to use electronic health record system. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? Sometimes with updates there can be times it slows the system down or causes something else not to work. Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? Prime Suite makes it easy to keep patients health records electronically. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 11/19/2018 "Daily User in Outpatient Clinic" 4/5 What do you like best about PrimeSuite? Greenway primesuite is user friendly in that it is easy to learn and use. Not much training is needed to start using the platform. There are lots of nice features such as being able to customize flow sheets as well as orders tracking. Ease of generating reports is nice. Customer support is excellent. Task feature is helpful in being able to document and quickly reference what you have documented. Task feature is also helpful for in office communication. Within the health care system it is helpful for other offices to be able to document and view other practices information in greenway for continuity of care of care for the patient. The patient portal system is great for patients to be able to access their own medical information, as well as communicate with the office via the internet. It helps reduce phone calls and overall helps the office run more smoothly. We can send them information securely thru the patient portal, and they can communicate back via the portal. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? The appointment schedule feature could use some updating. It takes a lot of clicks to get to what you need. Some streamlining would be helpful. You cannot cancel and reschedule a patient with one click of a button. It takes several clicks. There is no way to edit the appointment date or time once it has been scheduled. You have to completely cancel it out and create a new appointment. Also, sometimes greenway lags and runs slow. Unsure if it is related to our computers or the actual system. Review collected by and hosted on G2.com. Recommendations to others considering PrimeSuite: Easy to use EHR System for clinical settings. Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? Ability to serve patients better, providing them with the best care possible with the help of EHR. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/22/2018 "OK EMR" 2.5/5 What do you like best about PrimeSuite? I loved the use of the face sheet which had a nice overview of the patient's history, medications, lab results and so on right on the first sheet. It was also very useful to be able to make flow sheets with lab results and immunization records and so on. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? Greenway had many technical errors and would often run so painfully slow, slowing down our days dramatically because we were unable to document each patient visit. Sometimes adding or prescribing medications was very mundane and had a lot of extra clicks to get through. It does not seem as modern or updated as Epic, for example. Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? Documenting patient visits, prescribing medications, recording medical histories, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/1/2019 "Lack of integration " 0.5/5 What do you like best about PrimeSuite? While I was using greenway, the one thing I liked about it was how easy it was to view several physicians schedules at the same time. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? Greenway is not fully functional. We had to have a separate collections technology that was suppose to be able to integrate and talk to Greenway. There were several days each week that this would not work and we were not able to see what a patients copay/deductible amount should be. Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? PrimeSuite was used as our main EHR. We converted all paper records to electronic using this. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Megan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan R.") MR Megan R. Senior Outreach Associate Hospital & Health Care Enterprise (\> 1000 emp.) 4/16/2018 "Doing Important Medical Work with Ancient Tech" 1.5/5 What do you like best about PrimeSuite? I like that, with its very limited abilities, it is trustworthy. I can always count on it to do the very little amount that it is able to do. I never have to worry that information will be lost - which is a problem with other software that we use. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? The setup and buttons and information are archaic. It feels like using a very old computer and it is problematic. I have to click so many things, I have to pause and click, and pause and click every time I want to do very simple tasks. Also - any time that I want to search our schedule, I have to reload it. There is no way to filter the schedule for open spots, so you have to click through and search and you can only do that for 5 days in a row before you have to reset the information again. Review collected by and hosted on G2.com. Recommendations to others considering PrimeSuite: I woudl not recomend this to anybody else. This is an old program and it does not look like they are trying to upgrade it or make it more useful. Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? Scheduling appointments, entering insurance info, and tracking future and past appointments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 3/12/2019 "Great Program Except for Glitches" 3/5 What do you like best about PrimeSuite? The layout of the program is great. It’s easy to navigate and find exactly what you are looking for. Review collected by and hosted on G2.com. What do you dislike about PrimeSuite? There are tons of glitches and the customer service is not always great. It takes a long time to get certain issues fixed, if they get fixed at all. Review collected by and hosted on G2.com. What problems is PrimeSuite solving and how is that benefiting you? Makes it easy to navigate between patient charts Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/greenway-health-primesuite/pricing) PrimeSuite Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fae189c4809a1dcb93396fc14bf72a25/greenway-health-intergy.png "Product Avatar Image") Intergy 3.8/5(37) [ Compare Now ](https://www.g2.com/compare/greenway-health-intergy-vs-greenway-health-primesuite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_83e32754048cef46ee56b61e606f6c13/nextgen-healthcare-ehr.png "Product Avatar Image") NextGen Healthcare EHR 3.7/5(175) [ Compare Now ](https://www.g2.com/compare/nextgen-healthcare-ehr-vs-greenway-health-primesuite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image") Epic 4.2/5(938) [ Compare Now ](https://www.g2.com/compare/epic-vs-greenway-health-primesuite) ##### Categories on G2 [EHR](https://www.g2.com/categories/ehr)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[E-Prescribing](https://www.g2.com/categories/e-prescribing) ##### Explore More [What is the cheapest yard management software for a small trucking yard that still provides the basics of trailer tracking and dock scheduling reliably?](https://www.g2.com/discussions/y111z-digital-marketing-agency-what-is-the-cheapest-yard-management-software-for-a-small-trucking-yard-that-still-provides-the-basic)[Best platforms for external threat surface monitoring](https://www.g2.com/discussions/best-platforms-for-external-threat-surface-monitoring)[What are the highest-rated financial data APIs for engineering teams needing reliable market feeds without vendor lock-in?](https://www.g2.com/discussions/what-are-the-highest-rated-financial-data-apis-for-engineering-teams-needing-reliable-market-feeds-without-vendor-lock-in) [What visitor behavior intelligence platforms have the best built-in GDPR and privacy compliance features?](https://www.g2.com/discussions/what-visitor-behavior-intelligence-platforms-have-the-best-built-in-gdpr-and-privacy-compliance-features%20)[What platform provides collaborative video editing for teams?](https://www.g2.com/discussions/what-platform-provides-collaborative-video-editing-for-teams)[Which file recovery software solutions with easy setup are rated highly by practitioners?](https://www.g2.com/discussions/which-file-recovery-software-solutions-with-easy-setup-are-rated-highly-by-practitioners) [Show MoreShow Less](javascript:void(0);)