--- title: GreatSoft CRM Reviews meta_title: 'GreatSoft CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how GreatSoft CRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-06-30' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # GreatSoft CRM Reviews **Vendor:** GreatSoft **Category:** [Accounting Practice Management Software](https://www.g2.com/categories/accounting-practice-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About GreatSoft CRM GreatSoft is a leading expert in Practice Management systems for any size of professional service business in Africa. ## GreatSoft CRM Pros & Cons **What users like:** - Users find GreatSoft CRM's **centralized management** invaluable for optimizing client handling procedures and accessing consolidated data. (1 reviews) - Users value the **centralized client handling** of GreatSoft CRM, enhancing teamwork and data accessibility for law firms. (1 reviews) - Users find GreatSoft CRM's **ease of use** invaluable for optimizing client handling with centralized data access. (1 reviews) **What users dislike:** - Users face **limited access** with GreatSoft CRM, restricting customer management to the office and hindering fieldwork. (1 reviews) - Users find the **limited features** of GreatSoft CRM restrict their ability to manage customers effectively outside the office. (1 reviews) ## GreatSoft CRM Reviews ### 1. Managing client information and tracking interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Ydris k. | Marketing Automation Specialist, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about GreatSoft CRM?** Being a working laywer at a rapidly evolving law firm, GreatSoft CRM has helped optimise our clients handling procedures. It is beneficial to have a centralized platform where everyone from the team will have access to consolidated data on a particular client. **What do you dislike about GreatSoft CRM?** Compared with the desktop version, GreatSoft CRM has has some limitations on functions, so it could not be suitable for managing customers in the field. Some of these activities can only be done from the office and since this application cannot be accessed remotely, my work is limited to the office. **What problems is GreatSoft CRM solving and how is that benefiting you?** GreatSoft CRM facilitates client relations for professional service enterprises as a means to store and process client informatin, as well as manage assignments. Firstly, it acts as a medium for conveying information and ideas within our team. ### 2. Revolutionizing Customer Relationship Management for Businesses of All Sizes **Rating:** 4.5/5.0 stars **Reviewed by:** sayed b. | customer service officer, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about GreatSoft CRM?** GreatSoft CRM offers a wide range of tools and features that can help businesses of all sizes to streamline their customer relationship management processes. Some of the features that are particularly impressive include its ability to manage customer information, track sales leads, automate marketing campaigns **What do you dislike about GreatSoft CRM?** I do not "dislike" or have any negative feelings towards GreatSoft CRM. GreatSoft CRM's interface or certain features do not fit their specific needs or preferences **What problems is GreatSoft CRM solving and how is that benefiting you?** It is providing a centralized platform for managing customer data, automating workflows, and tracking customer interactions, GreatSoft CRM can help businesses to improve their customer relationships, streamline their sales and marketing processes, and ultimately boost their bottom line. ### 3. Sales director **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher M. | Superintendent , Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about GreatSoft CRM?** The storage method easy to upload. Also ways to pull up clients **What do you dislike about GreatSoft CRM?** The dashboard can be a bit confusing. Needs to be more user savvy **What problems is GreatSoft CRM solving and how is that benefiting you?** Organizing clients and stages of sales process - [View GreatSoft CRM pricing details and edition comparison](https://www.g2.com/products/greatsoft-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+13%3A03%3A47+-0500&secure%5Bsession_id%5D=a1fae15e-be56-41dc-bebf-7f09c53d1e94&secure%5Btoken%5D=42966f6bf9e8c2b931123cd037741467b6bfd6d3c62e6e800eb23323c6b76c82&format=llm_user) ## GreatSoft CRM Features **Communication** - Client Portals - Automation - Consolidation **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Collaboration** - Collaboration - Tasks - Version Control **Billing** - Time - Reporting - Invoices **Onboarding** - Templates - Checklists - New Client **Visibility** - Job Status - Metrics - File Organization - Audit Trail - Notifications - Integrations **Agentic AI - Accounting Practice Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top GreatSoft CRM Alternatives - [Karbon](https://www.g2.com/products/karbon-2025-03-03/reviews) - 4.8/5.0 (880 reviews) - [Canopy](https://www.g2.com/products/canopy-2026-05-12/reviews) - 4.6/5.0 (699 reviews) - [TaxDome](https://www.g2.com/products/taxdome/reviews) - 4.7/5.0 (699 reviews)