Grasshopper Reviews & Product Details

Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity.

Seller

GoTo

Discussions

Grasshopper Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Tiffany Nguyen (Head of Customer Advocacy)

Pricing

Pricing provided by Grasshopper.

True Solo

$14.00

Flat Rate Per Year

Solo

$25.00

Flat Rate Per Year

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 162 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Grasshopper Integrations

(1)

Integration information sourced from real user reviews.

Grasshopper Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Grasshopper, and what problem is it built to solve?

Grasshopper is used as a virtual business phone system, giving businesses a central number to route calls and messages while helping staff stay reachable on the go.

What languages does Grasshopper support?

Grasshopper supports 1 language: English.

What company sizes and industries is Grasshopper the best fit for?

Grasshopper is most strongly suited to small businesses, with positive feedback also appearing across several service and professional industries.

Small businesses: Teams with 50 or fewer employees make up the clearest fit.
Service and technology businesses: Positive use spans consumer services, information technology, consulting, and marketing.
Other represented industries: Healthcare, construction, financial services, and real estate also appear among positive experiences.

How long does it take to implement Grasshopper across a team?

Grasshopper is often up and running quickly, with under a day the most common reported time to go live. Some teams report longer setup periods.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Less common
1–3 months	Occasional

What customer support options does Grasshopper provide, and how do users find the overall support experience?

Grasshopper provides support through 24/7 live-rep service, phone support, and email/help desk channels. The experience can be helpful and responsive, with users describing courteous staff and quick resolutions; others report slow responses, difficult issue resolution, or trouble reaching the right level of assistance.

What is the experience like for teams switching to Grasshopper from another tool?

Switching to Grasshopper has been motivated by the need for a simpler, more affordable phone setup, better call routing, or a business number that works across mobile and remote teams. Users moving from tools such as Google Voice, Nextiva, 3CX, Sideline, and Phone Power describe gaining easier extension management and a more flexible business line; transitions from landlines have also brought number portability and a move away from desk-phone hardware. Setup and number transfer can be straightforward, though the value of the switch depends on whether Grasshopper’s calling features match the team’s needs.

What features or capabilities could make Grasshopper even more useful?

Grasshopper could be more useful with stronger call identification and easier call handling, alongside smoother messaging and app workflows.

Caller ID and call handling: Make incoming callers easier to identify and simplify transferring calls between extensions.
Messaging: Expand texting options, including browser-based access and sending multiple messages or attachments more easily.
App and interface reliability: Improve responsiveness, synchronization, and the clarity of common settings across desktop and mobile.
Growing-team administration: Add more flexible bulk scheduling and deeper extension or reporting options for teams with changing needs.

G2 reviews are authentic and verified.

Here's how.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

Updated 11/10/2026

Originally submitted 4/20/2026

"Easy to Use, Great Performance, and Reasonably Priced"

5/5

What do you like best about Grasshopper?

This application is very easy to use and genuinely user-friendly. It didn’t really require any training at all to get started. Performance-wise, it works well, and pricing-wise, it’s incredibly reasonable. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Sometimes the application can lag a little bit; it doesn't seem to matter whether I use it on my phone or the desktop. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Marisa M.

General Manager

Small-Business (50 or fewer emp.)

5/2/2026

"Empowers Our Communication, Needs Better Scheduling Tools"

4/5

What do you like best about Grasshopper?

I appreciate that Grasshopper allows us to have multiple extensions, and it does both calling and texting. Altogether, we haven't found another software that allows multiple extensions plus calling and texting. It's convenient to have private extensions as well as main phone menu extensions. We can set custom schedules for all users on all extensions. This feature helps us manage different types of calls, whether for homeowners, current guests, reservation inquiries, or after-hours emergencies (extremely important). The ability for managers to have their own extension where phone calls can be forwarded as needed is super convenient. Setting up Grasshopper was very easy, with easy onboarding, easy user addition, extension setup, and billing plan selection. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

With scheduling, when there are things like a shift change or multiple changes that need to happen, there is no bulk edit option. We have to go through each user and each extension separately, which can be very, very time-consuming. Review collected by and hosted on G2.com.

What problems is Grasshopper solving and how is that benefiting you?

Grasshopper allows us to have multiple extensions for tailored communication, doing both calling and texting, which is nice for managing interactions with homeowners, guests, and vendors. It replaces having to use personal/individual cell numbers, offering professionalism and convenience for a growing team. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Powell P.

Recovery Specialist

Small-Business (50 or fewer emp.)

6/8/2026

"Grasshopper Makes Setup and Voicemail Configuration a Breezey easy setup"

4.5/5

What do you like best about Grasshopper?

Grasshopper is easy to use and set up voicemails and configure the system quickly to be up a running. Its as easy as a few clicks to get started once you pick out your number. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

There is not much to dislike it runs seamless with your current phone, there is a huge selection of numbers to choose from. Review collected by and hosted on G2.com.

Validated ReviewerSource: Thank You page

Ashish P.

senior technical support executive.

Mid-Market (51-1000 emp.)

5/29/2026

"Great Calling App"

3.5/5

What do you like best about Grasshopper?

its a good application for calling, and it's focused only on calling. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

You don't have a record of a call, or you don't have many features. It has to be updated because it has tough competition nowadays. as an example dialpad. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Law Practice

Small-Business (50 or fewer emp.)

3/10/2026

"Great phone system for small business"

5/5

What do you like best about Grasshopper?

It is easy to use and effective and affordable. Calls come through and the app is easy to navigate. We use it daily for our business and haven't had any communication issues since switching over to it. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

I dont like that the phone calls come in without showing caller ID or the name of the caller, even if the person is a saved contact. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

7/14/2026

"Clear Call and Message Tracking"

4.5/5

What do you like best about Grasshopper?

It shows all the calls and the attempts and the messages you have sent to different people Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

That I was unable to send multiple messages at the same time I have to do it one by one Review collected by and hosted on G2.com.

G2 IconValidated ReviewerSource: Organic

Walter A. M.

Agente de tráfico

Small-Business (50 or fewer emp.)

5/7/2026

"Straightforward UI and Fair Pricing, but Limited Functionality"

3/5

What do you like best about Grasshopper?

Pretty straight forward UI. Phone number, messages, alerts and that’s it. That makes it easy to operate, performance wise it doesn’t require too many stuff like nowadays phones. Pricing is fair for what you pay. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

Functionality wise, limited. In case you want to add integrations to send is not that friendly. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Conimby .

Manager

Small-Business (50 or fewer emp.)

4/9/2026

"Grasshopper’s Dedicated Business Line Delivers"

5/5

What do you like best about Grasshopper?

Grasshopper offered a dedicated business line Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

No dedicated Crm included with grasshopper Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Justin B.

Founder

Small-Business (50 or fewer emp.)

6/19/2025

"Terrible"

0/5

What do you like best about Grasshopper?

I hate grasshopper but if I had to come up with one nice thing to say it would be that it was easy to sign up. Everything else was terrible. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't cancel through the website or the app. You have to call customer service and answer a bunch of questions. Then they put me on hold for 6 minutes while they were "canceling the account" and they give BS excuses for why it is so hard to cancel the account. This is a truly terrible company. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Samuel M.

Team Lead (Supervisor)

Small-Business (50 or fewer emp.)

7/8/2025

"Very good"

4/5

What do you like best about Grasshopper?

It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. Review collected by and hosted on G2.com.

What do you dislike about Grasshopper?

It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. Review collected by and hosted on G2.com.