--- title: Grade.us Reviews meta_title: 'Grade.us Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 143 reviews by the users' company size, role or industry to find out how Grade.us works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 143 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Grade.us Reviews **Vendor:** GatherUp **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 143 ## About Grade.us What is Grade.us? Grade.us is a white-label review management and marketing platform for agencies, marketers and SEOs. The platform offers a suite of tools to: (1) convert customers into reviewers on the sites that matter; (2) recover customers and respond to negative reviews; (3) monitor customer reviews across scores of third-party review sites; and (4) market reviews to reach a broader audience with SEO-friendly web and social media content. We support - Complete automation of your review generation and monitoring efforts - Scheduled client or staff reporting - Streaming your reviews to your website and social media profiles via a simple copy/paste widget or Wordpress plugin. You can manage hundreds of clients or locations in a single dashboard, get click and conversion data to demonstrate ROI, optimize your email campaigns, and more. Grade.us is also marketer-centric. We give marketers and agencies total flexibility to deliver services white-labeled under your brand. (Note: Language support is only for landing pages) ## Grade.us Reviews ### 1. Amazing customer service & simple to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Nina R. | Director of Volunteer Services, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2018 **What do you like best about Grade.us?** The customer service team is top notch and the software is so simple to learn. **What do you dislike about Grade.us?** There's very little (if anything) to dislike about Grade.us. **What problems is Grade.us solving and how is that benefiting you?** Helping my clients get reviews in a streamlined fashion. Grade.us makes it easy for happy customers to sing my clients' praises and for frustrated customers to communicate their honest feedback. We've collected more reviews through Grade.us than through any other means. ### 2. An absolutely wonderful solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about Grade.us?** Easy to use and highly effective way to solicit feedback and ask customers to submit online reviews. **What do you dislike about Grade.us?** I cannot think of anything! I really love the software and the fantastic customer service. **What problems is Grade.us solving and how is that benefiting you?** Grade.us is an easy way to ask your customers to share positive and negative feedback - and to ask happy customers to write a Google review or a review on pretty much any other review site. ### 3. RL is good software for your agency **Rating:** 3.0/5.0 stars **Reviewed by:** Adam D. | Podcaster, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2017 **What do you like best about Grade.us?** I like that it allows us to set it up and it automatically contacts customers **What do you dislike about Grade.us?** The interface is not very good. The explanations for many of the options are incomplete or incomprehensible. **Recommendations to others considering Grade.us:** The price is great but the interface is very difficult to navigate **What problems is Grade.us solving and how is that benefiting you?** Getting reviews for our clients on different platforms ### 4. Excellent Product, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Will M. | Founder & Co-Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2017 **What do you like best about Grade.us?** This product solves the reputation problems of so many of my customers and serves as a self-contained solution to boost positive reviews. It's easy to use and it works. **What do you dislike about Grade.us?** When I first got into the product I found there to be a little limitation in where I could not include a custom field and have that data dynamically inserted into emails soliciting reviews. The good news is, the team listened and helped me make the feature available for my client. **Recommendations to others considering Grade.us:** If you find something about the product that you don't think makes sense, talk to them. They provide great support to help through issues and if it makes sense, they are great at implementing new features. **What problems is Grade.us solving and how is that benefiting you?** My clients need to improve their reviews, and in some cases, simply get reviews in the first place. This solution gives my clients the ability to add recent clients (one by one or via spreadsheet) and the system does the rest to encourage and remind those customers to leave reviews. As a result of implementing this solution for my clients, they generate the positive reviews they need and I am able to generate incremental revenue from each of the clients I onboard. ### 5. Our Clients Love Reputation Loop! **Rating:** 5.0/5.0 stars **Reviewed by:** Ronni L. W. | Client Care Relationship Manager /Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Grade.us?** These software is an excellent way to get reviews on most major social media sites. The pricing is reasonable as well. **What do you dislike about Grade.us?** We are excited about their upcoming new product roll out. **What problems is Grade.us solving and how is that benefiting you?** Encouraging our client's patients to give their feedback on their medical experience. This makes the patient feels valued as well as knowing if they have any issues. ### 6. Grade.us is amazing. I checked out 5 review websites and they were the best value by far **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Member, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2017 **What do you like best about Grade.us?** So far it's only been 2 days and I've already got a feel for the simple dashboard and how easy it is to format review requests to send to clients. **What do you dislike about Grade.us?** I don't dislike anything so far. They seem to be on top of their game at Grade.us **What problems is Grade.us solving and how is that benefiting you?** Saving time, Search Engine Optimization, more reviews and inherent credibility. ### 7. This product is essential for any business for which reviews matter... **Rating:** 4.5/5.0 stars **Reviewed by:** Gary D. G. | President, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** The single best feature about Grade.us is that is simplifies the collection of reviews. Reviews are vitally important in my line of work, so the more the better. Too often, satisfied clients remain silent about the quality service they received while the unhappy ones cause quite a racket. Grade.us helps get the silent, satisfied ones to speak up. The second best feature (and it is almost as valuable as the best feature) is the way that unhappy clients are segregated for direct contact by my staff. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review. Often, we can turn them into pleased clients. **What do you dislike about Grade.us?** The load time and interface of the software could be better. But, this is a bit of nitpicking. **What problems is Grade.us solving and how is that benefiting you?** I am getting my satisfied but silent clients to share their positive experience. I am also getting to some of my dissatisfied and vocal clients before they get to Google reviews. The product has increased my average rating, my number of reviews, and my revenue. ### 8. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Clinton W. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** I purchased this software for my business, and I love it. In fact I so much loved the software that I purchased the reseller version and am reselling it to other small local business. It is simply amazing. **What do you dislike about Grade.us?** I don't have any real complaints. Any issues I have run into have had support response very quickly. **Recommendations to others considering Grade.us:** Have a look at the competition - these guys are hard to beat for the cost versus features. I love them, and haven't found a better alternative - I don't think it exists. **What problems is Grade.us solving and how is that benefiting you?** As you probably know if you are reading this, local reviews matter. A lot. Having high quality local reviews makes a difference to you in terms of SEO and online visibility everywhere. Having a constant flow of positive reviews about your business is worth more than any form of paid for advertising. You cannot beat the value for dollar paid. ### 9. Great CS! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2017 **What do you like best about Grade.us?** System is very user friendly and Kiyah is great! **What do you dislike about Grade.us?** It would be nice to have a "reactivate all inactive" feature and a master csv download option for all email recipients and sms recipients. **What problems is Grade.us solving and how is that benefiting you?** Getting more reviews. ### 10. Very valuable software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** I like the ease of use, the results, and the quick tech support. Of all the tools in my local search arsenal, Grade.Us is one of the lest expensive, but my clients love the results the best. There's nothing as positive for my clients as when they see that their customers like them enough to write positive words about them. Grade.Us lets that happen easily. **What do you dislike about Grade.us?** There's not much to dislike. The font colors sometimes wash out on the screen, but that's not a big deal. **Recommendations to others considering Grade.us:** Take notes during the onboarding call. It's easy to forget. Also, have someone go over connecting to the Google Review page. It's not easy (but that's Google's fault). **What problems is Grade.us solving and how is that benefiting you?** My customers need to acquire and amplify their customer reviews. Getting the stars on Google to show up has been huge. Reviews are key to having my clients rank higher, and Grade.Us lets them easily acquire reviews. ### 11. Critical part of our reputation marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris O. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Grade.us?** I like this because it's easy to configure, easy to understand, and easy to manage on a long term basis. Also they have some great new features added all the time. This system allows us to allow the customer to manage their own account, or we can manage it for them as well. very flexible and gives us the comfort knowing our clients are protected from the worst reviewers. **What do you dislike about Grade.us?** It's pretty good...its sometimes hard to upload .csv files, but they seem to be working on getting that working better. **Recommendations to others considering Grade.us:** Jump in...don't hesitate, it's one of the best additions to our marketing by far. **What problems is Grade.us solving and how is that benefiting you?** Because we have Reputation marketing as a part of our overall marketing plan for clients, we don't have a lot of time or money to allocate to this piece. That is why this is perfect for us so we can do a great job, but not have to spend a ton of time doing stuff to get great results. ### 12. We are in our second month with Grade.us and we can't be more pleased **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Grade.us?** The social share feature is a really nice feature that allows us to manage clients' Facebook pages automatically. **What do you dislike about Grade.us?** Not too much. I am sure, like with anything, the more we will use it the more we will see areas that can be "better". However, one of the things that attracted us to Grade.us was their constant platform updating. **Recommendations to others considering Grade.us:** Make sure you do your homework on all of the competitor's platforms. You will see that Grade.us is on the forefront of the review management platforms and offers a very good variety of review request features. This has helped our marketing team support the growth of our clients' online presence. **What problems is Grade.us solving and how is that benefiting you?** The problem of receiving negative reviews as well as being proactive in acquiring new reviews from customers. So far the campaign has delivered a number of reviews to clients that previously were struggling with acquiring customer reviews. ### 13. I'm very happy, this is a good service **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron N. | Partner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Grade.us?** It's super easy to use, you don't need to know any programming, and it works well. **What do you dislike about Grade.us?** There's nothing specifically that I dislike about it, it could have a few additional features I suppose, maybe the option to share a good review on Facebook automatically or something like that might be good. **Recommendations to others considering Grade.us:** Something I forgot to mention before is how easy their customer service is to get ahold of. I called and left a message and within half an hour I was speaking with an extremely knowledgeable rep. **What problems is Grade.us solving and how is that benefiting you?** This isn't really for me, it's for my clients that I use this service. ### 14. Grade.US has been Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris V. | Managing Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Grade.us?** I like the ability to duplicate settings from one profile to another. This has helped us greatly speed up production and deployment of this service to multiple clients. The ability to upload a CSV with all client information and slow drip those out has been a godsend as well. **What do you dislike about Grade.us?** I currently don't have any issues with Grade.US **Recommendations to others considering Grade.us:** Been a great move so far! **What problems is Grade.us solving and how is that benefiting you?** Handling the entire process has freed up far more time for our clients, offering this as an extended package has meant better performance for both the agency and my clients. ### 15. This Is The Best Product/Value for tracking,following up on or receiving reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert F R. | Independent Business Owner, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2016 **What do you like best about Grade.us?** The layout is the best I've seen for this type of program both for the user and the customer. I have 2 independent used car dealerships keep up with and this software made the task manageable from a 4 person task down to 1 person being able to do the job. Nothing But Positive things to say about Grade.Us. Excellent customer service....It Works Period! **What do you dislike about Grade.us?** Nothing about this product has been negative. **Recommendations to others considering Grade.us:** If your paying a company $500-$2000 a month to manage your reviews then do yourself a favor and try out review.us you will save a fortune and 1 person can handle what used to take 4. **What problems is Grade.us solving and how is that benefiting you?** Takes fewer employees to manage the task of all aspects of reviews. An Increase in positive reviews. Negative reviews are now able to be turned around due to the instant notification from the app. Salesforce can easily allow a customer to leave a review in a cou[ple steps instead of 10. Easy Implementation into existing website. Choose which reviews to feature by ranking or other factors. Too many to list a great product. ### 16. Great Product, Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson D. | Owner at Titan Web Agency, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2015 **What do you like best about Grade.us?** It is very easy to set up a client with a review dashboard. **What do you dislike about Grade.us?** I wish they had a text reminder feature, but I hear that may be coming down the road. **Recommendations to others considering Grade.us:** Not only is it one of the better platforms out there, it is also much much cheaper than similar platforms, especially at the Agency level. Look at Get 5 Stars, they charge 4-5 times as much per additional client. **What problems is Grade.us solving and how is that benefiting you?** Helping my clients get more positive reviews, which increases their conversions, and ultimately makes them more happy with the service I'm providing. ### 17. Grade.us review **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron G. | Co-founder & President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** I appreciate their care for my needs. As I am looking for help they are always there for me. My go to guy is Garret, he has been helpful and Kiyah in tech support is a doll. Jon hall has been very attentive to new ideas when suggested. **What do you dislike about Grade.us?** That they are not 24 hours tech support. Late at night when we make changes and we need their help they are closed. It makes sense cuz people got tot sleep but would be nice to have **What problems is Grade.us solving and how is that benefiting you?** That my clients are loving this service ### 18. This has been a very productive and agressive tool that the review world needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Jon B. | Realtor, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Grade.us?** The fact that it continues to remind the customer through a series of 3 drips. It's enough to drive home the importance and reminder but isn't intrusive or too demanding. **What do you dislike about Grade.us?** I would rate this company a solid 10 if it could figure out a way to have so many campaigns end up in spam. I believe I lose a lot of leads for reviews due to them being figured into spam and the review prospect never see's the email and they committed to providing a review. I would also like the review manager to keep a better log on my incoming reviews as I find it does not. **Recommendations to others considering Grade.us:** It's a strong tool at a very reasonable cost that will certainly increase growth with on boarding new clientele. **What problems is Grade.us solving and how is that benefiting you?** We are presenting to my companies market, competitors and prospects that we are the elite in our industry. Our ratings have continued to climb and our prospective inquiries have increased dramatically. We are striving as a company whole between both offices to acquire 1,000 reviews so that we have gotten a firm hold on our stance in the industry. ### 19. Fast and effective Review Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Eden W. | Manager of Customer Chat and Social Media, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** I am new to the Grade.Us family of users, but I have been extremely pleased with the platform and what it allows our business to manage. It is a user friendly experience that seamlessly allows my team to not only generate reviews to various sites, but to engage and manage the ones that come in. Reporting is probably one of my favorite features as an admin, and the reports are not only detailed, but eye catching and can simply be sent to anyone I need them sent to without any editing or beautification needed. **What do you dislike about Grade.us?** I do not have any dislikes at this point. The staff is extremely helpful and truly go above and beyond to add in any additional features or crawlers that may not be in the platform out of the gate. **What problems is Grade.us solving and how is that benefiting you?** We manage several brands that don't always have locations specifically, so it is awesome to be able to pull in reviews from all over the web and engage with our customer base. I could not be more pleased with this tool! ### 20. Grade.us gets the highest grade possible from me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** I absolutely love that Grade.us makes it so easy to monitor reviews. With a lot of clients to keep track of, Grade.us makes it super easy. **What do you dislike about Grade.us?** Honestly, I can't think of something I dislike. I'm a pretty picky person, but I've been super pleased with Grade.us **Recommendations to others considering Grade.us:** If you're in the business of reputation management, there's not a better tool out there than Grade.us. If you find one, let me know because I'm not inclined to believe that you did. **What problems is Grade.us solving and how is that benefiting you?** Review generation is a big thing we focus on for our clients. Keeping track of all reviews, good and bad, is absolutely vital for us. Grade.us helps us keep tabs on everything and makes it easier to turn a negative review into a positive one. ### 21. I am exceptionally happy with the service. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Shareholder and Bankruptcy Attorney, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** The "stream" that can be included on websites without incurring a penalty or violating the copyright of the original review site is the best feature. **What do you dislike about Grade.us?** I wish that I could change the color and font of the review snippet. **Recommendations to others considering Grade.us:** Don't hesitate. You can use this as a portal to get new reviews. It is much easier for clients to understand. **What problems is Grade.us solving and how is that benefiting you?** Selling the public on our reviews spread across many sites and providing a single platform or point of entry for leaving reviews. ### 22. Grade.us makes it easy for me to help my clients become the top-rated provider in their area. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin J. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** The email follow-up drip campaigns requesting reviews from customers really help to increase the response rate. It's nice that you can add hundreds of customers to the system but only send out emails to a few a day so that you don't get a bunch of reviews at once--which would look like spam or fake reviews to the directories. **What do you dislike about Grade.us?** Not much to dislike about Grade.us. There are some niche industry review sites that have not been added to the system yet, but there is an option to create a custom link that solves that problem for the time being until the sites are added. **Recommendations to others considering Grade.us:** Definitely try this product out. **What problems is Grade.us solving and how is that benefiting you?** Grade.us helps both me and my clients get more reviews from satisfied customers, which is very important for social proof and also allows them to brand themselves as a top-rated provider in their area. ### 23. Simple to use, front-end and back-end **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** The interface is simple. You can connect your social channels easily and the selections are clear and easy to use. **What do you dislike about Grade.us?** I would say the price is on the higher side but the simplicity makes up for it. **Recommendations to others considering Grade.us:** If you want many options and deep insight reports this tool is not for you. We chose it because it was simple for us to use but even simpler for our customers to use with a few clicks. Anything too complicated was a waste of time since none of our customers would leave reviews. **What problems is Grade.us solving and how is that benefiting you?** I am able to collect reviews form clients in a few clicks. This creates validation for future customers and increases credibility. ### 24. Great solution **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor B. | Lead Generation Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** It cuts down the time it takes to monitor your online reputation. With it you can reassign those man hours to more valuable areas. **What do you dislike about Grade.us?** The notifications they send out could be more accurate but still sufficient. **Recommendations to others considering Grade.us:** You are not going to find a better, cheaper solution that covers everything grade.us can do for you. **What problems is Grade.us solving and how is that benefiting you?** We had to assign man hours to monitor our clients online reputation now with grade.us that is automated. ### 25. Great service at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Trey W. | Digital Marketing Director, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** The backend is clean and easy to use. I really like the customization features and the email drip campaigns to solicit more leads. **What do you dislike about Grade.us?** Can't really think of anything at the moment. **What problems is Grade.us solving and how is that benefiting you?** The last service we had didn't give us the ability to capture negative reviews prior to them being submitted directly on the internet. This service allows our clients the opportunity to take care of negative experiences before it's too late. ### 26. Amazing Review Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Founder / Business Development, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2016 **What do you like best about Grade.us?** The ability to meet the needs of all of our clients. We offer a strategy and use the technology to deliver. **What do you dislike about Grade.us?** The cost of White Label (not reports) is high. There is SSL work but I believe that could be way less $$$. **What problems is Grade.us solving and how is that benefiting you?** Businesses and employees of businesses don't understand how to handle customer feedback and reviews. With Grade.us we can taller a strategy for any business. ### 27. Simple to use but not as effective as I'd hoped **Rating:** 3.5/5.0 stars **Reviewed by:** Elijah W. | Marketing Director, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Grade.us?** I like that it is simple to set up and the graphics are nice. It seems to be very streamlined and the path to review is simple. **What do you dislike about Grade.us?** I don't like the ticky-tack pricing model that adds cost for every little detail. I also don't like that the reporting seems to be lacking. I would like fuller tracking of our online reputation without paying an arm and a leg for each one of our branches. With 12 branches, it adds up quickly. **Recommendations to others considering Grade.us:** This product allows an easy way to promote reviews to popular third party sites while allowing your company to collect feedback on your operations as well. **What problems is Grade.us solving and how is that benefiting you?** We are solving our operations quality control while monitoring and optimizing our online reputation. ### 28. Grade.Us is a fantastic service for agencies who want to provide clients with review management. **Rating:** 5.0/5.0 stars **Reviewed by:** Ian C. | President | Marketing Strategist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** Grade.Us is a very strong system for proactively garnering reviews for customers. It's email setup, email delivery, review streaming and monitoring features make it a very full featured solution. I love it that Grade.Us provides marketing/sales materials to consultants/agencies to aid in the selling of the idea to clients and prospects. The branded landing pages and review audit tools are a great help to those reselling the services to their clients. **What do you dislike about Grade.us?** Biggest issue is that those who complete reviews aren't automatically removed from future emails. I understand this can be challenging due to the nature of userid's related to social channels, however it is a gap. Reports are a little clunky and don't seem to pull data prior to the date monitoring began. **Recommendations to others considering Grade.us:** Grade.Us is by far the best solution we've found for implementing a systematic approach to online reputation management. I'd highly recommend you giving it a try. **What problems is Grade.us solving and how is that benefiting you?** A systematic approach to inviting, amplifying, tracking, and reporting on online reviews. **Official Response from 🇺🇸 Jon Hall:** > Thanks so much, Ian! We hear you on that gap: it's one of the challenges of focusing on third-party review sites--at some point we "hand-off" the reviewer and can't definitively tie their review back to their email. We did recently add some triggers that let you automatically remove a customer from a campaign based on open/click activity, however. See under Dashboard > Invites > Recipients As for clunky reports, I agree that we should--and will!--make some advances there. But the reports should definitely be showing you historical reviews. That's one of the things that differentiates Grade.us from lesser monitoring tools ;-) Please reach out to support on that and we can troubleshoot. Thanks for sticking with us! Jon at Grade.us ### 29. Best product on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Sean D. | Founder, Lead Web Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2016 **What do you like best about Grade.us?** RepLoop is what we use in our local / digital marketing agency every day with several dozen clients. It has the best mix of features and usability of anything out there, and believe me when I say we have tested/tried them all. Customer support is highly responsive on the rare occasion we've had to contact them. **What do you dislike about Grade.us?** Although it doesn't really affect us, one additional feature that would be nice would be greater support for countries outside of the US. **Recommendations to others considering Grade.us:** just do it! **What problems is Grade.us solving and how is that benefiting you?** Improving review flow for clients and verifying the usability of those reviews that are provided, as well as providing monitoring of reputation across the web and marketing of reputation. This tool has enabled us to have a one-stop shopping system for doing all things reputation for our clients. ### 30. Easy To Use, Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2016 **What do you like best about Grade.us?** I love that this makes getting reviews easy for us and easy for our customers. I love that we have control of what gets published before it goes to the general public. When we first started using this product I was slightly overwhelmed until one of the amazing customer support representatives helped guide me through the system. He was patient and knowledgeable about the product and helped to get us up and running. **What do you dislike about Grade.us?** I can honestly say that the only complaint that I have is that there were a few more options for the profiles that were industry specific. While I realize that you can set them up yourself they don't look as nice and professional as the others. One example of this is solar reviews they are not one of the profile options and when I tried to upload the logo it looks strange compared to the others. However, i can honestly say that this is such a minor thing for compared to everything else that you get in return. **Recommendations to others considering Grade.us:** It is worth the investment for your company and your customers. Knowing how to better meet the needs of your customers is important, so that you can grow and improve upon that information as a company. The biggest regret you will have is not deciding to use grade.us for all of your review needs. They make it easy for you to implement and have the vital information that you need to be successful. **What problems is Grade.us solving and how is that benefiting you?** It has allowed us to gain a better understanding of what our customers need and expect from us. We have been able to adjust process to better meet those needs. We were behind in Google reviews and needed to improve our organic SEO and grade.us has allowed us to do just that. We couldn't be happier with the success that we have had from implementing this product. ### 31. Grade.Us has been an exceptional product for our agency! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Grade.us?** We are very happy with the overall function and ability to manage multiple clients from one dashboard **What do you dislike about Grade.us?** Nothing. So far we are more than happy with the platform. **Recommendations to others considering Grade.us:** This platform is great. Best reputation management platform on the market for the money. **What problems is Grade.us solving and how is that benefiting you?** We are managing clients online reputations on an everyday basis ### 32. Helped us immensely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Grade.us?** Grade.us has literally helped us set up our account every step of the way. Then they helped us get 70 positive reviews and quietly solve problems some of our customers were having, without the information being made public - small issues don't need to result in negative reviews. Thanks grade.us! **What do you dislike about Grade.us?** Nothing! Keep doing you, Grade.us. You guys rock. **Recommendations to others considering Grade.us:** Just use it you will not be sorry. **What problems is Grade.us solving and how is that benefiting you?** We have so many positive reviews from customers and other potential customers are choosing us because of the sentiment online. ### 33. two thumbs up! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Grade.us?** Quick and easy service before the purchase decision, extension of trial period, intuitive interface with all the features I was looking for (drip, sharing reviews, auto activate/deactivate etc) **What do you dislike about Grade.us?** Switch from owner responses to my questions to customer service rep after purchase When I asked about making some fields on forms optional, I was told they couldn't do that and my option was to upload my own custom programmed form. While we do have a developer on staff, it is not an efficient use of resources for a small business to create a custom form if the goal is just to generate a few reviews. **What problems is Grade.us solving and how is that benefiting you?** - increasing positive reviews on google and yelp for all our locations - funnel negative reviews to us directly so we can respond to the customer, and learn from the feedback to prevent further occurrences. - none yet- just started a small drip campaign of 40 emails at one of our locations- no online reviews posted or direct feedback ### 34. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** One of my favorite features of the Grade.us system is the ability to utilize the funnel system (thumbs up/down, stars, etc). This is a feature our old system lacked and it has made a HUGE difference to several of our clients, especially those in the medical profession. **What do you dislike about Grade.us?** It occasionally seems as though there is a lag in some of the sites being crawled. I like that Google is done almost immediately, but from time to time I still get email notifications about reviews done months previous, usually on clients added within the past month or so. I'd like to see all of the sites crawled within a maximum amount of time (ie. one week from adding to the system or something). **Recommendations to others considering Grade.us:** Definitely take the time to talk to Jon or another representative on the phone and allow them to walk you through the Grade.us system. This was incredibly beneficial and showed me how much more the system had to offer than our other system. Even as I type this, I am thinking of things I didn't include on the other survery pages, such as review system widgets, the ability to upload CSV files, review stream widgets, and monthly reporting. There's a lot to consider and the hassle of a switch was really worth it in the end. **What problems is Grade.us solving and how is that benefiting you?** We had several patients receiving tons of bad reviews on a regular basis, not from clients being surveyed. This system has enabled them to better reach out to happier customers/patients, naturally pushing the negative reviews down quite a bit. The ratio of positive and negative reviews is completely reversed now. ### 35. Grade.us has opened a new marketing channel for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Grade.us?** We were up and running quickly with the on boarding process and when we do run into issues their support has been timely and spot-on. **What do you dislike about Grade.us?** I'd like to see more guidance on the best practices for implementing schema markup for reviews. **Recommendations to others considering Grade.us:** Grade.us provides a robust solution for managing on-line reviews and great support for the product when you run into issues or have questions. **What problems is Grade.us solving and how is that benefiting you?** Building and maintaining on-line reputations of our clients. Opening a channel of communication for the client that wouldn't otherwise exist. ### 36. Thumbs Up for Grade.us **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Partner, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** I have tested and vetted Grade.us for months and have to say that its review capabilities and the flexibility it provides is beyond compare. I have used several other similar services, but none of them cover the territory that Grade.us does. I am able to cover the entire landscape of review sites that my customers need. I highly recommend Grade.us if you need to manage reviews for your company. **What do you dislike about Grade.us?** Based on using their product many times I have zero complaints about it. **Recommendations to others considering Grade.us:** If you need to manage reviews for your company or your customers then use Grade.us. **What problems is Grade.us solving and how is that benefiting you?** How to get honest reviews on all of the relevant sites for my customers. ### 37. Grade.us Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Grade.us?** The ease of use for our clients to use the product once we have set everything up for them. Very low maintenance on their part and the results are great. **What do you dislike about Grade.us?** Lack of integration with 3rd party CRMs. While the platform is easy to use, an automated way to add new names to the system would reduce a lot of friction and give the product a competitive advantage. **Recommendations to others considering Grade.us:** I would recommend using this product if you are looking to generate more reviews for your business. **What problems is Grade.us solving and how is that benefiting you?** Our clients needed an easy way to generate more reviews. Grade.us gave us that solution that only requires our clients to add names and emails and let the system take care of everything else. The biggest benefit we have found is the improvement in SEO rankings because of the increased number of reviews and the schema code on the website for the reviews. ### 38. Great Tool for Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Louise A. | Global MarCom Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Grade.us?** We use Grade.us at our company and it's great for monitoring reviews no matter what time of day. The alert feature allows us to track individual streams and know what is being said about the companies we work with instantaneously. **What do you dislike about Grade.us?** There aren't many complaints from me. The backend could be a little more sleek, but the tool functions well. **What problems is Grade.us solving and how is that benefiting you?** We're solving the issue with reputation management. It's important for any business to know what is being said about them on review sites like Facebook, G+ and Yelp. For many of our clients this is crucial, and Grade.us has allowed us to stay on top of that without feeling overwhelmed. ### 39. So simple, yet so effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** It's the easiest software to understand and use. The user dashboard is very user friendly and simple. **What do you dislike about Grade.us?** No traffic or source data from landing page or reviews **Recommendations to others considering Grade.us:** I've researched many other reputation management companies, Grade.us is the standard all others try to live up to. So simple, easy to use! Using this company is a no-brainer! **What problems is Grade.us solving and how is that benefiting you?** Protecting my clients while improving their online reputation is critical to the long term success of every small business. ### 40. Reviews made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Grade.us?** When I first saw Grade.us I thought it seemed to easy to use, but it truly is easy and it truly does work to get reviews. I am a small business, but hope to get as many or more reviews as the bigger business's I compete with. **What do you dislike about Grade.us?** There is really nothing I dislike about the program **What problems is Grade.us solving and how is that benefiting you?** Reputation is always a big factor in any business and Grade.us is truly helping ours ### 41. Great experience and customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** The fact that the system is easy to use, and that the customer service is exceptional. **What do you dislike about Grade.us?** At this time, I don't have anything that I dislike. The team is very responsive and keeps us up to speed on any changes that they are making. **Recommendations to others considering Grade.us:** Talk to them and do a free trial. **What problems is Grade.us solving and how is that benefiting you?** We are helping clients identify reviews, ask and manage new reviews which helps them have more control over the process and results. ### 42. Absolutely love Grade.Us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2015 **What do you like best about Grade.us?** I have been very happy with Grade.Us. I like how they are constantly adding new features and ways to have my customers do reviews. They make it very easy. The software is easy to use. And the support team is awesome. Very helpful and they get back to me promptly. **What do you dislike about Grade.us?** Can't really think of anything I don't like. **Recommendations to others considering Grade.us:** Great service and support. They spent a lot of time answering all of my questions. very helpful getting up and running **What problems is Grade.us solving and how is that benefiting you?** I help business owners with their online visibility and the thing I found my clients lacking the most of the absence of online Reviews. Grade.Us made it easier to collect the online reviews. The software works great. **Official Response from 🇺🇸 Jon Hall:** > Hey, thanks for the review! Great points here. Two things about the 100-email-per-location limit on automated email drip campaigns: 1) the limit is in place to encourage the best practice of reaching out only to recent customers, not large past customer lists; 2) that said, you're right--some businesses on our platform do some serious volume, and 100 is woefully insufficient. In that case, just let us know and we're happy to up the limit for you. The system puts all past recipients into the "Inactive Recipient List"--you can export this data from the system, and there's a tiny, nondescript link to toggle on the Inactive list under the mailing list header. It's unintuitive and very easy to miss. We will change that! Thanks! ### 43. A Review of Ratings and Reviews through Grade.us **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** The product is easy to use and the support materials are readily available and can be customized. **What do you dislike about Grade.us?** The product is not fully set up to embrace the Canadian market. There are some workarounds required. **What problems is Grade.us solving and how is that benefiting you?** Client's are struggling with how to manage Ratings and Reviews. It is a confusing world that is regularly exposed to everyone through social media. The solutions are helpful in simplifying a strategy for Ratings and Reviews. ### 44. Lower end semi-custom reputation marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2016 **What do you like best about Grade.us?** We like the ease-of-use for our self-service clients. This produce has the core features that we consistently commend (we have an agency license) **What do you dislike about Grade.us?** Other systems have more full featured e-mail campaigns, surveys and social media integrations. This system is basic compared to some of the others out there. **Recommendations to others considering Grade.us:** Talk to your agency and make sure that you understand exactly what you are getting and not getting in this product compared to other products. We do not recommend that you attempt to implement this yourself since there are many nuances to reputation that you might miss if you attempt to do this yourself. It is worth it to work with a local agency so that you understand everything before implementation. **What problems is Grade.us solving and how is that benefiting you?** We have our clients us this system when they mostly want to do reputation marketing on their own. While we do setup the back-end for them they are then mostly on their own as far as day to day operations. The system works well and features are constantly being added in but we usually go with our more turnkey, higher end systems for clients that want us to do everything for them. ### 45. Has transformed our review acquisition process **Rating:** 4.5/5.0 stars **Reviewed by:** Kate V. | Digital Marketing Specialist, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** We've used Grade.us for 4 of the dealerships I work with, and it provides a variety of options for review acquisition. I've already recommended it to other businesses! **What do you dislike about Grade.us?** The images are not the highest professional quality I feel they could be. **Recommendations to others considering Grade.us:** Try it out with the trial to see if it suits your needs. **What problems is Grade.us solving and how is that benefiting you?** We're working on finding the right mix of what works best for customers, and what makes sense for staff at the dealerships. We've seen some review increases and are working on getting staff more on board with the process. ### 46. Great Support, Great API, Great Review Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Grade.us?** We needed a reputation management platform with API access. Grade filled that need and exceeded our expectations. We are incredibly happy with the product and being able to use the API to monitor activity. Grade has continued to stay up-to-date with Google changes and have created the best tool we have used for generating customer friendly URLs. **What do you dislike about Grade.us?** I don't have much to say about what we don't like. This product is spectacular, but if I was pressed to say anything, I would ask for more specialized directories. **Recommendations to others considering Grade.us:** Review the entire product before thinking you need to create a custom solution. **What problems is Grade.us solving and how is that benefiting you?** We needed a reputation monitoring product in our portfolio, happily, we got a review funnel as well. ### 47. Our customers love it **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Grade.us?** It's made collecting positive reviews painless for us and our clients. **What do you dislike about Grade.us?** It's very pricey for saas. I think a lower price would result in higher uptake. **Recommendations to others considering Grade.us:** Start with a smaller account and upgrade to the larger account and add your customers. **What problems is Grade.us solving and how is that benefiting you?** Google reviews are crucial to our business but difficult to implement. This simplifies things. ### 48. Amazing Customer Service and Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2017 **What do you like best about Grade.us?** Customer Service helped me every step of the way. Amazing Customer Service. If you get Garrett to help you...know you are in great hands. **What do you dislike about Grade.us?** None, customer service is great and I highly recommend **Recommendations to others considering Grade.us:** 100% give this a try for your business. I am using as a multi store retailer. **What problems is Grade.us solving and how is that benefiting you?** Getting reviews for Facebook, Google, etc ### 49. Reviews and Auto Emailing service **Rating:** 4.5/5.0 stars **Reviewed by:** Helen N. | Joint Owner: Services Delivery Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2016 **What do you like best about Grade.us?** It's easy to use and we've seen good results for our clients. **What do you dislike about Grade.us?** Additional cost for Reporting - feel reporting should be rolled in for full benefit of the tool. **What problems is Grade.us solving and how is that benefiting you?** Our clients find it very difficult to ask for Reviews from their customers. This is a good, not pushy approach. Benefits = Reviews! We've seen some really good responses for some clients, especially with Reviews going onto their own Google My Business page. ### 50. Great features at an exceptional price point! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | Business Development Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** The ease of setup, and the ability to integrate with other services. **What do you dislike about Grade.us?** Have not found anything that I dislike in the short time we have been using the product (approx 3 months) **Recommendations to others considering Grade.us:** Having looked at similar options, I was unable to find anything close in terms of features, ease of use, and value. **What problems is Grade.us solving and how is that benefiting you?** We realize the importance of review sites in the customer decision-making process. Grade.us helps us acquire, review, and promote more reviews. ## Grade.us Discussions - [What are performance reports?](https://www.g2.com/discussions/what-are-performance-reports) - 1 comment, 1 upvote - [View Grade.us pricing details and edition comparison](https://www.g2.com/products/grade-us/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A33%3A37+-0500&secure%5Bsession_id%5D=8b481e95-7d79-4809-bc8c-c6c064f06f00&secure%5Btoken%5D=cc83abc561d5cdd7210b0acfea79b7811c0806bb4274399793cbc53e4da51d40&format=llm_user) ## Grade.us Features **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **In-House Management** - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Grade.us Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,038 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews) - [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) - 4.6/5.0 (160 reviews)