GlossGenius Reviews & Product Details

I like that GlossGenius offers payment plans, which are popular with my clients for multiple services and packages, especially for waxing and the trainings I offer. It's easy for my clients to access, too. The payment options and the layout for booking sites were a big reason for switching from my previous tool, and I recommend GlossGenius to all my new students who don't have a booking site. Review collected by and hosted on G2.com.

I don’t like that clients can’t pay in full for the service. When purchasing packages, it doesn’t give them a link to book their packages or a code. It would also be nice if they had a section for trainings with dates like appointments so clients could book for trainings on multiple days and times. Review collected by and hosted on G2.com.

I love how GlossGenius provides all the tools I need, from booking appointments, managing inventory, sales, to handling payroll. The AI feature is really helpful for answering all my questions. It's easy for clients to book online, which is convenient when I'm busy or out of the salon. I particularly enjoy the ability to edit and send reminders to clients who can't book immediately, ensuring they'll remember to schedule their next appointment. The website format I can create is another highlight for me, and I switched from Square because of these features, especially the reminders after checkout. Overall, the setup wasn’t too difficult, and I’m very happy with how everything works. Review collected by and hosted on G2.com.

I wish I could submit payroll on my phone without having to use a laptop or computer. Sometimes I’m away from home and busy all day on payroll day, and it can be inconvenient in that aspect. I think it would be a great idea for GlossGenius to provide classes or some type of information through email on what stylists can do during slow seasons and upcoming holidays to keep us booked. Review collected by and hosted on G2.com.

I like how easy it is for my clients to book online, even for my older clients who aren't tech-savvy. It's also easy for them to check out. I love that GlossGenius offers active pay, allowing me to make payments through the link, and I appreciate their financial support offerings. It's just a great website to use. I also love using it as a platform to gain clients and how it keeps up with the great reviews I receive. Everything is very easy to use, including locating clients and the checkout system. Customer service is very easy to reach and solves any issues quickly. The initial setup was a breeze and tailored perfectly to my needs. Review collected by and hosted on G2.com.

Sometimes I have issues logging in, but customer service fixes it right away. Occasionally, updates can make finding things difficult, but customer service resolves issues quickly. Review collected by and hosted on G2.com.

I like how easy it is to book clients with GlossGenius and appreciate the chargeback feature. GlossGenius Loan is another aspect I like, plus it helps me process clients daily. It keeps me very organized, helps me stay on track with timing, and integrates with my personal calendar to avoid overbooking. The time management feature is invaluable, as it allows me to ensure I have enough time for each client and make necessary adjustments when clients book online. It was pretty easy to set up and I feel like it's gotten even better over time. I always recommend GlossGenius to new nail and beauty business owners. Review collected by and hosted on G2.com.

I just don't like when the system crashes or glitches because that actually happened recently. And although it was resolved efficiently, it just, as a business person and then we're needing to take credit card payments or even just schedule clients in the salon, unfortunately causes chaos. Review collected by and hosted on G2.com.

I really like GlossGenius because it's incredibly user-friendly and serves as a one-stop shop for all my business needs, from scheduling to website management and analytics. My clients can easily book appointments and see my schedule, which adds to the convenience. One feature that stands out to me is the ability to keep notes on clients, especially since I focus on men's hair. It makes it easier to track past haircuts and ensure consistency, which my clients love. The customizable webpage is another perk, especially since I have more customization options with my gold plan. Overall, GlossGenius is an awesome system that I recommend to every business owner I meet, particularly in the cosmetology field. Plus, the setup was super easy. Review collected by and hosted on G2.com.

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I love how GlossGenius automates everything related to booking, client reviews, appointment confirmations, and deposit payments. It really functions as a personal assistant for me, freeing me from having to constantly check my phone. I also appreciate the aesthetic it provides, creating a cohesive brand experience for my clients from booking to their appointment. The software's automated features allow my clients to easily access the salon's address, respond to automated messages, and write reviews or book new appointments. Lastly, I find the initial setup extremely easy, even for someone not very tech-savvy. Review collected by and hosted on G2.com.

I've experienced some issues on the back end of the app regarding scheduling in the past. It could be improved in how we look at the back end, but things have become a bit easier for me to use now. Review collected by and hosted on G2.com.

I use GlossGenius to book clients, and it's super helpful with marketing, reports, and consistent client bookings. I love that I can handle everything myself instead of hiring someone for marketing and networking. The ability to pull reports to see which clients haven't been in helps me reach out to them and encourage them to return, keeping them consistent. The setup was super easy too, as they were able to transfer all my existing client information from the old system effortlessly. I appreciate having a simple monthly subscription fee with options for who pays the fees, which was a better choice compared to the high transaction fees I experienced with Square. Review collected by and hosted on G2.com.

I wish I had a better way of pulling reports to see more in-depth information about each client and each service. It would be great if I could have a more detailed view of when a client was last in for a specific service, so I can efficiently send out specific emails to them. Review collected by and hosted on G2.com.

I’ve used Gloss Genius for eight years in my Esthetics business and it has all of the features that I need to run my business smoothly. My clients often comment that it’s very user-friendly on their end as well. Review collected by and hosted on G2.com.

Perhaps there are features that I don’t use because I don’t have a team or a med spa. But as a solo esthetician, it offers all of the services I need! Review collected by and hosted on G2.com.

I love the fact that it has grown WITH me and my business. I started out as a solo artist and didn’t need all of the features. As my business grew, I started using more features WITHOUT needing to spend more on my monthly plan. Review collected by and hosted on G2.com.

When GlossGenius adds new features, sometimes the app will be down for a few. But they are quick to fixing the problem. Review collected by and hosted on G2.com.

GlossGenius is great for my salon business. I love how user-friendly it is, making it easy for my guests to book their own appointments. It resolves my rebooking and payment issues, which is a huge relief. I also appreciate the regular updates and improvements. They take our suggestions seriously and incorporate them into new features, which is awesome. Review collected by and hosted on G2.com.

The only thing I notice is the reaction time with responses to questions or problems. It would be better if they could respond to us in a timely manner. Review collected by and hosted on G2.com.