--- title: GlossGenius Reviews meta_title: 'GlossGenius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how GlossGenius works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 8 scale: '5' date_modified: '2026-07-31' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # GlossGenius Reviews **Vendor:** GlossGenius **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 8 ## About GlossGenius GlossGenius is the all-in-one business management system for service businesses of any size — whether you have one location or one hundred — for beauty, health, and wellness, including salons, spas, medspas, wellness clinics, fitness studios, and more. It automates online booking, scheduling, payment processing and POS, marketing, client and staff management, and payroll, all in one intelligent system with a suite of AI teammates. More than 125,000 beauty, wellness, and health businesses use GlossGenius, including over 5,000 aesthetic and medspa practices that use it as their HIPAA-compliant EMR. On average, businesses on GlossGenius earn 26% more revenue in their first year, reach a 75% rebooking rate, and save 40+ hours a month on administrative work. What sets GlossGenius apart is that it handles the operational work automatically, rather than adding tasks to business owners' to-do lists. GlossGenius books appointments, fills waitlist cancellations, rebooks clients, re-engages clients who have gone quiet, and scans the business's data for revenue opportunities. It is the only platform in the category with a full AI agent team: an AI Growth Analyst that surfaces revenue opportunities from daily data, an AI Receptionist that answers calls and texts 24/7 and books the roughly 50% of inquiries that arrive after hours, and an AI Marketer that writes and sends text and email campaigns that bring in more business. GlossGenius is best for beauty, wellness, and health businesses that want to grow revenue and automate admin, and it fits both single-location businesses and multi-location teams. GlossGenius is built for teams and multi-location businesses as well as individual owners: multi-provider scheduling, resource management, payroll, customizable commissions, time tracking, location-specific controls, and more. It is a common choice for businesses switching from Square, Vagaro, Boulevard, Zenoti, Meevo, Fresha, Mindbody, StyleSeat, or Acuity. On payments specifically, GlossGenius charges a flat 2.6% per transaction, while Square charges 2.6% plus 15¢ per in-person transaction, and Vagaro's rates range from 2.2% to 3.5%+ with added per-transaction fees. Beauty, wellness, and health businesses that switch to GlossGenius save an average of $8,000 a year on payment processing alone. Unlike marketplace-based tools such as StyleSeat and Mindbody, GlossGenius keeps every booking with the business rather than exposing clients to competitors. Unlike Vagaro and other systems, with GlossGenius, adding individual staff members does not increase your software bill. GlossGenius has no contracts or cancellation fees. For medspas and aesthetic practices, GlossGenius is a HIPAA-compliant EMR with medical charting, SOAP notes, clinical photo markup, medical director sign-off, and forms and waivers built directly into the platform, so practices do not need a separate charting system. Switching from pen and paper or another platform is straightforward — our team transfers all your appointments, client notes, and more to GlossGenius for free. ## GlossGenius Pros & Cons **What users like:** - Users appreciate the **ease of use** of GlossGenius, highlighting its user-friendly design and seamless setup process. (6 reviews) - Users commend the **setup ease** of GlossGenius, appreciating its intuitive interface and seamless initial configuration. (4 reviews) - Users rave about the **responsive customer support** at GlossGenius, making transitions seamless and user experiences delightful. (3 reviews) - Users praise the **easy setup** of GlossGenius, making transitions and management efficient for their beauty businesses. (3 reviews) - Users enjoy the **all-in-one platform** of GlossGenius, simplifying business management and enhancing client interactions seamlessly. (2 reviews) - Users value the **automated reminders** from GlossGenius, enhancing client communication and simplifying appointment management. (2 reviews) - Users appreciate the **easy online booking system** of GlossGenius, enhancing client experience and simplifying business operations. (2 reviews) - Client Management (2 reviews) - Features (2 reviews) - Prompt Reminders (2 reviews) **What users dislike:** - Users feel the **limited features** of GlossGenius hinder customization and flexibility for their specific needs. (3 reviews) - Users find the **limited customization** options frustrating, hindering their ability to tailor the service to their needs. (2 reviews) - Users find the **template limitations** frustrating, as they restrict image sizing and placement options for services and galleries. (1 reviews) - Users find the **layout issues** restrictive, limiting customization of image sizes and placements, impacting their design experience. (1 reviews) - Users find the **limited template options** frustrating, as they restrict customization and layout adjustments. (1 reviews) - Missing Features (1 reviews) - Users experience **poor customer support** with delayed responses, affecting their overall satisfaction with GlossGenius. (1 reviews) - Users report occasional **software bugs** and delays in customer service response times impacting their overall experience. (1 reviews) ## GlossGenius Reviews ### 1. Streamlined Beauty Business Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Aza Image B. **Reviewed Date:** November 25, 2025 **What do you like best about GlossGenius?** I love how easy GlossGenius is to use on the back end for me, and it's very straightforward for my clients as well. The platform's ease of use has significantly streamlined the way I manage my beauty business. I appreciate that GlossGenius is continuously adapting and growing by adding new functionality, making it increasingly easier for me to handle business management tasks. I'm thrilled by its provision of forms for clients to fill out and the reminders it sends them, allowing for seamless client interactions. The platform’s ongoing growth has supported the success of the businesses using it, including mine. Setting up GlossGenius was also very easy, which I highly appreciate. Given my positive experiences, I would definitely recommend GlossGenius, rating it a perfect 10 out of 10. **What do you dislike about GlossGenius?** Nothing! **What problems is GlossGenius solving and how is that benefiting you?** GlossGenius helps me manage waiting lists and send booking reminders. It's easy for both me and my clients. The platform adapts and adds functionality, simplifying business management. It supports my business success with client forms and timely reminders. ### 2. White-Glove Onboarding & Responsive Support, But Limited Templates **Rating:** 3.5/5.0 stars **Reviewed by:** Elaine T. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about GlossGenius?** GlossGenius has a very responsive customer support team, and they make transferring from a competitor booking sites to GlossGenius feel easy thanks to their white glove service. **What do you dislike about GlossGenius?** The templates feel very limited. They don’t allow me to adjust image sizes or control placement for services or within the gallery, which makes it hard to get the layout the way I want. **What problems is GlossGenius solving and how is that benefiting you?** GlossGenius provides a one-stop shop for booking and e-commerce, making it easy to manage both in one place. ### 3. Effortlessly Manage Your Esthetics Business with GlossGenius **Rating:** 5.0/5.0 stars **Reviewed by:** Micah M. **Reviewed Date:** November 20, 2025 **What do you like best about GlossGenius?** I love using GlossGenius for my esthetics business because it comes with all the essential features that I need, making my workflow smooth and efficient. With the gold account, I particularly appreciate the capability to have consent forms signed easily when clients book services, which is a game-changer for my business. This software is very easy to customize and input data, addressing one of my biggest frustrations from past experiences with other solutions that made me feel technologically challenged. GlossGenius stands out with its intuitive and user-friendly interface, both for me and my clients, making navigation and booking services hassle-free. Additionally, it enables me to send marketing texts and updates to my clients, which they love. The entire checkout process is straightforward and user-friendly, creating a seamless experience for both me and my clients. The initial setup was very easy, which further supports my confidence in using this software as my go-to for business operations. It's so effective and beneficial that I consistently recommend GlossGenius to friends and colleagues, proudly rating it a 10 out of 10. **What do you dislike about GlossGenius?** I have no negative experiences with it. **What problems is GlossGenius solving and how is that benefiting you?** GlossGenius streamlines my esthetics business operations with easy booking and checkout. It provides customizable features, supports marketing efforts with texts and updates, and simplifies client interactions, eliminating any technological challenges I faced with other software. ### 4. The app that works hard so you don’t have to **Rating:** 5.0/5.0 stars **Reviewed by:** Jannah M. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about GlossGenius?** The consistent and constant improvements that reflect the needs and wants of professionals using the platform. **What do you dislike about GlossGenius?** The limited customization of the web page. The use of ai. **What problems is GlossGenius solving and how is that benefiting you?** Only needing one app to see all back end information. ### 5. It’s user friendly but not a. Lot of features if you want to grow as a medspa **Rating:** 1.0/5.0 stars **Reviewed by:** Beatrice M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2022 **What do you like best about GlossGenius?** Easy and simple to set up. Text reminders **What do you dislike about GlossGenius?** Not a lot of features that I need for medspa. No online forms set for specific service. No email customization. **What problems is GlossGenius solving and how is that benefiting you?** Having an online booking for my clients, text reminder and accepting payments ### 6. Great experience for spa clients and soloprenuers **Rating:** 5.0/5.0 stars **Reviewed by:** Zoey J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about GlossGenius?** Clients will absolutely LOVE the online booking feature. It's absolutely the easiest in the business for them. The app itself is so user friendly and easy to use. Low rates all the way around make it a no brainer for soloprenuers. **What do you dislike about GlossGenius?** There are occasional bugs in the software, but they are constantly working to improve them. The customer service used to text within an hour or two, but it has slowly gotten to where it will take 2-3 days to receive a response. **What problems is GlossGenius solving and how is that benefiting you?** The online booking feature for clients is hands down the best in the business. They have a feature where you can submit ideas for when they are upgrading the software. And spoiler alert! They ACTUALLY listen and try and implement these features. ### 7. Best booking site ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Clara H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about GlossGenius?** I like the fact that it's everything you need in a site and super easy to use for yourself and clients. **What do you dislike about GlossGenius?** I would like if they offered more features. **What problems is GlossGenius solving and how is that benefiting you?** Keeping me from losing track of client's appointments ### 8. LOVE it! **Rating:** 5.0/5.0 stars **Reviewed by:** Kat D. | Owner/Stylist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about GlossGenius?** GlossGenius is sooooo easy to use! They give you a run-through on everything and are quick to answer any questions I've had so far! **What do you dislike about GlossGenius?** Sometimes it doesn't run when other apps are open. **Recommendations to others considering GlossGenius:** Definitely go through the tutorial first! **What problems is GlossGenius solving and how is that benefiting you?** My clients can book online, which is amazing! I can add notes and pictures for references as well! ## GlossGenius Discussions - [What is GlossGenius used for?](https://www.g2.com/discussions/what-is-glossgenius-used-for) - [View GlossGenius pricing details and edition comparison](https://www.g2.com/products/glossgenius/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-04+03%3A37%3A04+-0500&secure%5Bsession_id%5D=d7c4ea2e-5715-46dc-8b27-b7ee8e571d6c&secure%5Btoken%5D=bf24513804be4dadfdb203cce4df607a03130eb2d4aed90e9ea042a66965d8bd&format=llm_user) ## GlossGenius Features **Business Administration** - Website Builder - Marketing Tools - Payment Gateway - Messaging - E-Signature **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Calendar View** - Multi-Calendar View - Customizable Viewing **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Integrations** - Email Integration **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Training Tools** - Workout Planning - Goal Tracking - Scheduling - Reporting - Nutrition Tools **Marketing** - Loyalty Programs - Email Marketing **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Shared Calendar** - Calendar Collaboration - Multiple Calendar Management **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Marketing** - Client Communications - Loyalty Management - CRM **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Accessibility** - Screen Reader Compatibility - Keyboard Shortcuts **Personalization** - Branding - Links **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Practice Management** - Patient Records - Photo Management **Client Manangement** - Personalization - Mobile App - Student Profiles **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Integrations** - Website Integration - Payment Acceptance - Communication **Platform Tools** - Reporting and Analytics - Mobile App **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Analytics** - Sales Tracking - Guest Counts - End of Day Reports **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation ## Top GlossGenius Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews)