After more than 30 years in the beauty industry, I’ve used different systems to manage my business, and GlossGenius is hands down a step above Square for salon professionals!

One of my absolute favorite features is their White Glove onboarding service. Having my existing client information transferred when switching platforms was a HUGE plus! That alone made the transition so much easier and took away one of the biggest headaches of changing booking systems.

I also love how simple and seamless appointment booking is. Unlike Square, which I previously used, GlossGenius feels like it was actually designed with beauty professionals in mind. The scheduling features are intuitive, professional, and make managing appointments so much easier. Review collected by and hosted on G2.com.

My biggest frustration has been customer support. I’ve had issues that required conversations stretching over several days just to get resolved. When you’re running a busy salon business, you don’t have time to wait days for answers or go back and forth trying to resolve a problem. More timely and consistent communication would make a tremendous difference.

I’ve also experienced ongoing connectivity issues with the card readers. They frequently lose their Wi-Fi connection or go offline multiple times throughout the day, which can be incredibly frustrating when you’re trying to check out clients efficiently. Review collected by and hosted on G2.com.

I love how GlossGenius keeps scheduling, payments, payroll, marketing, and client management all in one place. It makes running my busy medspa so much easier and helps my team stay organized! Review collected by and hosted on G2.com.

I’d love to see more advanced EMR and medical charting features specifically designed for medspas. As a medical practice, we have unique documentation and compliance requirements that aren't always fully supported. More customization and streamlined workflows for medical providers would make an already great platform even better. Review collected by and hosted on G2.com.

What I like most about GlossGenius is how much I can manage in one place. I started using it when I was a solo provider, and I’ve been able to continue using it as my business grew into a salon with a team. Booking, payments, client communication, marketing, reporting, payroll, and team management all being connected saves me a lot of time and keeps the backend of my business much more organized. I also really value how easy and professional the booking experience is for my clients. Review collected by and hosted on G2.com.

My biggest frustration is that sometimes I hear about new features before they are fully available to everyone. GlossGenius continues to add a lot of features, which I appreciate, but there have definitely been times when I wished certain tools or updates were available to my account sooner. Overall, it hasn’t been enough to make me want to switch, but faster access to new features would be a plus. Review collected by and hosted on G2.com.

I absolutely love how GlossGenius manages client bookings and reminders with automated texts 24 hours before and on the day of the appointment. It eliminates the need for manual reminders, saving me time every evening. I also appreciate how clients can book online with a credit card and how it keeps the card on file for deposits or cancellation fees. The device-free tap and pay reader on my cell phone is especially convenient. Compared to other apps I've tried, GlossGenius is way easier to use with everything being self-explanatory and user-friendly, even after updates. I recommend it to my colleagues whenever possible because of the lower fees and faster payouts. Review collected by and hosted on G2.com.

Absolutely nothing at all!!! I love this app!!! Review collected by and hosted on G2.com.

I left a corporate salon where everything was handled so leaving and starting my own business one of the things I wanted was a booking system that was easy to use user-friendly for my clients, but also something that helped me grow as an individual and GlossGenius definitely has exceeded my expectations. Every single time a client comes in my chair. They say how nice and easy it is to book how they love the reminders and that just really makes me feel good that I don’t have to worry about any of that but also in my favorite perks is that it tells me where I need to grow my business and what I’m really good at and what I need to work on because I always when I continue to grow with my business and having that feature is really nice Review collected by and hosted on G2.com.

Honestly, there hasn’t been a single thing that I dislike about GlossGenius. All of the updates have been amazing. I love the calendar. I really can’t think of a single thing I don’t like. Review collected by and hosted on G2.com.

I absolutely love using GlossGenius for my hair business. It gives me the freedom because clients can review services and book appointments at their own leisure without needing to go through me. I value the client portfolio feature the most, as it allows me to visually track my clients' growth and styles. Setup is straightforward, though a bit tedious, but the benefits make it worth it. Review collected by and hosted on G2.com.

I wish there was an instant payout option instead of having to wait until the next morning to receive funds. Setting up GlossGenius is very easy, but it's also very tedious. Review collected by and hosted on G2.com.

What I like best about GlossGenius is that it has been able to grow with my business. I originally started using it as an independent beauty professional, and as my business grew into a salon, I was able to continue using the same system for myself and my team. I also find it so helpful to have so many of the day to day business tasks in one place. Booking, payments, reports, client management and payroll are all much easier to keep up with without feeling like I need a bunch of different system. I especially love being able to look at my reports and better understand my numbers and revenue. Overall, GlossGenius has made all the business aspects more manageable for me. Review collected by and hosted on G2.com.

Honestly, I don't have many major dislikes about GlossGenius. There are definitely small things I'd like to see added like when it comes to having more customization and flexibility, but nothing has been that significant enough to make me want to switch systems. I've actually liked seeing GlossGenius continue to ass new features and improve the system over time. Review collected by and hosted on G2.com.

Detailed sales and analytic reports, text and email marketing options, waitlist for clients with automated responses. They have taken the features of automating services that help me as a business owner operate more efficiently. Review collected by and hosted on G2.com.

At the moment I just dislike the fact that my team hasn’t grown past myself just yet. When I get the chance to grow my team, we will still be using GlossGenius. Review collected by and hosted on G2.com.

I love that GlossGenius takes so much of the behind-the-scenes work off my plate. My clients can book themselves, get automatic reminders, fill out forms, and keep a card on file without me having to constantly go back and forth through messages. As a busy beauty business owner, it saves me SO much time and makes everything feel professional and organized. The no-show and cancellation protection is also a huge plus because my time is my income! Review collected by and hosted on G2.com.

Sometimes they will make updates during work hours but they’re working on that! Review collected by and hosted on G2.com.

I love how user-friendly the website is. Clients can go and book an appointment with minimal clicks, which helps client retention when new users are visiting the website. Review collected by and hosted on G2.com.

The only thing I could think of would be the ability to have Add ons available for services, this way the client could add additional services without having to book a whole other service Review collected by and hosted on G2.com.