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GFI FaxMaker Reviews & Product Details

GFI FaxMaker is a leading digital fax solution that makes sending and receiving faxes simple, efficient, and affordable. It eliminates the hassles associated with manual faxing. GFI FaxMaker enables users to send and receive faxes directly from their email client and other applications. Your team will be able to: • Fax securely from anywhere using your computer, tablet or smartphone • Ensure security and compliance with regulations • Save time while having higher quality communications With GFI FaxMaker, the return on investment is high and the benefits of executing the solution can be realized literally in minutes.

Seller

Aurea SMB Solutions

Discussions

GFI FaxMaker Community

Languages Supported

Arabic, Czech, German, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Overview by

Vlad Popovici

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AN

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

12/8/2021

"A decent fax to email option."

4/5

What do you like best about GFI FaxMaker?

The software integrates with exchange allowing users to fax from anywhere. Review collected by and hosted on G2.com.

What do you dislike about GFI FaxMaker?

I do not like the licensing model GFI uses for their software. Also, the software hangs quite often forcing it to be restarted for faxes to start working again. Review collected by and hosted on G2.com.

Recommendations to others considering GFI FaxMaker:

It seems like GFI like most vendors is moving away from on-premise options and to the cloud. Consider this when deciding which license to purchase. Review collected by and hosted on G2.com.

What problems is GFI FaxMaker solving and how is that benefiting you?

No longer need physical faxes which cuts down on purchase equipment, paper, toner, and improves security. Review collected by and hosted on G2.com.

TW

Tyler W.

Systems Engineer

Mid-Market (51-1000 emp.)

9/27/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"GFI Fax Maker.."

0.5/5

What do you like best about GFI FaxMaker?

When the product works, it does what it is intended to do. When setup, it's hands off and easy for the end users to use. Since it uses telephone lines, it's HIPPA compliant. Review collected by and hosted on G2.com.

What do you dislike about GFI FaxMaker?

GFI is hard to setup and troubleshoot. Support is by far the worst I have ever seen. You can only open tickets by email. You can't call in. If you are down and it is an emergency, there is nothing you can do. You pay a premium price for support and get a sub par help. If you ever move to a different email server, expect the integration to be a nightmare. Review collected by and hosted on G2.com.

Recommendations to others considering GFI FaxMaker:

Stay away! Use another product that has decent support. If you want to a product that you can reply on, and need it up all of the time, this is not the right product. Review collected by and hosted on G2.com.

What problems is GFI FaxMaker solving and how is that benefiting you?

I have implemented it for a medical company that has to fax to other doctors. It allows you to send a fax using email, making it easy for end users to use it, and keeps it compliant. Review collected by and hosted on G2.com.

AF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

11/26/2018

"Easy to use, good service, a bit pricey"

3.5/5

What do you like best about GFI FaxMaker?

They have a really organized login software where you can see all your efaxes both incoming and outgoing in case you need to pull something from the past

You have the option to use their program or use your own email to send out faxes

Very easy to use and quick uploads of attachments - I’ve sent pdf, excel docs, and word docs all clearly and less than 5 minutes

Reliable, all of my faxes has always gone through successfully without a problem.

The best part is the good customer service - I have called over the weekend and they have helped me solve my issues right then and there Review collected by and hosted on G2.com.

What do you dislike about GFI FaxMaker?

After a while, I noticed that the technology has changed over the years. My current internet phone service started offering the eFax services within my monthly service. So that’s the only why I stopped using GFI. Review collected by and hosted on G2.com.

What problems is GFI FaxMaker solving and how is that benefiting you?

We completely stopped using our fax machine which I love. Before using eFax services, I used to scan all the faxes so I have an electronic copy of all the purchase orders and bills in our system. By using this, I just download directly from my email to my computer or just directly forward the email. It’s a big time saver. I also do not need to use my fax machine anymore. Review collected by and hosted on G2.com.