# Fynd Reviews **Vendor:** Fynd **Category:** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce) **Average Rating:** 4.4/5.0 **Total Reviews:** 23 ## About Fynd Fynd is an AI-native retail technology platform powering end-to-end commerce for 2,300+ brands across India and global markets. From storefronts and in-store retail to supply chain, marketplaces, and AI — Fynd gives businesses a unified operating system to launch faster, sell smarter, and scale with confidence across D2C, B2B, and quick commerce models. Storefront Builder Fynd's no-code storefront builder lets brands launch high-converting e-commerce websites, B2B portals, and quick commerce storefronts in minutes — with drag-and-drop design tools, pre-built themes, AI-generated product descriptions, built-in SEO, 50+ payment gateways, and integrations with Amazon, Flipkart, Myntra, ONDC, and Google LIA. Every storefront is mobile-responsive and backed by an integrated OMS and delivery infrastructure. Retail Solutions Fynd powers omnichannel in-store experiences through a full suite of retail tools: a cloud-based POS for billing and mobile checkout, Endless Aisle for selling beyond shelf inventory, Clienteling for personalised associate-driven customer engagement, self-service Kiosks, and a Loyalty programme to drive repeat purchases — all connected to a single inventory layer. Supply Chain Fynd's supply chain stack covers the full fulfilment journey. The Order Management System (OMS) centralises orders across channels with smart routing and real-time tracking. The Warehouse Management System (WMS) keeps inventory organised and accessible. The Transport Management System (TMS) manages last-mile delivery and fleet operations. Together, they handle 350,000+ orders per hour at peak scale. Marketplace — Konnect & AI PIM Fynd Konnect enables seamless multi-marketplace selling, syncing inventory and orders across platforms from a single dashboard. Fynd's AI-powered PIM (Product Information Management) enriches, standardises, and distributes product catalogues across e-commerce, marketplaces, and POS — with bulk editing, attribute management, and multichannel sync. AI Solutions Fynd's AI layer includes: Kaily, an AI commerce agent for automated customer conversations, product discovery, and post-purchase support; Boltic, an AI workflow automation engine that eliminates repetitive operations like inventory sync, order allocation, and refunds without coding; GlamAR, an augmented reality try-on solution for fashion and beauty; and Snap, an AI photoshoot tool that generates professional-grade product imagery at scale. Trusted by JioMart, Adidas, Puma, and 2,300+ brands, Fynd is built on infrastructure that handles 300M+ shoppers — delivering enterprise-grade reliability to businesses of every size. ## Fynd Reviews ### 1. Greatest of all the application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Fynd?** Good interface . It is easy to use . Always give instant resolution on queries. Amazing application which carries India inventory of a brand . Start up by reliance. Facility of sending links to clients all over the world is very good. **What do you dislike about Fynd?** Sometimes when clients tries to make payments my debit card ndoes not supported duw to which client get annoyed. **What problems is Fynd solving and how is that benefiting you?** Not a single problem is getting resolved by fynd ends. The only one benefit i see in the platform fynd is very user friendly . It is easy to use . ### 2. Sports Station Review **Rating:** 1.0/5.0 stars **Reviewed by:** Jitender K. | Deputy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Fynd?** Listing is very easy. What more I can write. There is nothing good I have experienced apart from platform.fynd.com. **What do you dislike about Fynd?** It is not upgrading with time as per market requirements. There is no scope for any modification. Issues take a very long time to get resolved. Although very few cases get resolved. Most of them remain unresolved only. The support system of the website is very poor. Reporting is not smooth. Most of the time it remains down due to technical glitches. For websites hosts through Fynd, nobody is bothered about the business and this approach is not correct. Genuine claims get rejected without any concrete reasons. Issues related to pickup/dispatches remain unsolved month after month Logistic service is THE WORST in the industry Although logistics are being handled by FYND, if any order shipped from our official website gets lost in transit, FYND doesn't pay for this, which is very unethical In spite of sharing packaging videos, claims get rejected Amazon return integration is still pending and no positive response has yet to be received **Recommendations to others considering Fynd:** Please check with partners who are already associated with FYND **What problems is Fynd solving and how is that benefiting you?** Sorry to say but right now not a single problem is getting resolved. The only benefit I see is the Platform.fynd which is very user-friendly. **Official Response from Kritika Singhania:** > Hi Jitender, We are sorry to hear about your experience. However, we hope you are satisfied with the clarifications regarding your concerns over the detailed conversation with our team. As discussed, we are hopeful to get the desired support from you in the coming days to resolve returns & logistic related concerns. Looking forward to better packaging videos and product quality checks. The Fynd team is consistently working with Team Sports Station to resolve each of your mentioned concerns. We hope you are happy with our resolutions, and actionables taken for you to have delightful experiences at Fynd. Best, Kritika, Team Fynd ### 3. Good pre launch. Challenges in between, back to a smooth experience lately. **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak M. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Fynd?** The full solution from backend to logistics made it feasible to launch our monobrand site without much of a team needed at our end. **What do you dislike about Fynd?** Can't think of any. Though a bit more of flexibility to make changes at our end would help improve the speed. **Recommendations to others considering Fynd:** Looking for an end-to-end solution that can be managed with comfort, Fynd is the solution for you. **What problems is Fynd solving and how is that benefiting you?** We had no commerce-enabled for Vision Express. We did not want to set up a large team to set and manage it. With Fynd this was possible. **Official Response from Kritika Singhania:** > Hi Deepak, We are happy to hear about your delightful experience with Fynd. We'll keep striving to help resolve your pain points. We look forward to continuing working with you in even better ways. Best, Kritika from Team Fynd ### 4. Analysis's solution **Rating:** 5.0/5.0 stars **Reviewed by:** Charanjeet K. | CSA, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Fynd?** Help us to check the inventory of stock and also it helps us to add to individual sales. We also receive some Fynd rewards coupons. We can also share e-catalogues with our loyal customers. **What do you dislike about Fynd?** Sometimes product images do not reflect and inventory sync. **Recommendations to others considering Fynd:** No **What problems is Fynd solving and how is that benefiting you?** In store, Fynd helps us to increase individual sales at FC. Our customers can also shop through the Fynd link that we personally share with them. Additionally, everyone likes to be rewarded (Fynd coupons) which we can redeem at any other shopping stations. ### 5. Instant help, Mind-blowing Ides, Already build good name in market **Rating:** 5.0/5.0 stars **Reviewed by:** Vidhyadhar Y. | E-commerce Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2022 **What do you like best about Fynd?** Instant resolution on queries. Amazing SPOC person - Mayur ready to help at each scenario **What do you dislike about Fynd?** Littlebit tech issue, However SPOC person helps in every scenario to shortout that issues on top priority. **What problems is Fynd solving and how is that benefiting you?** FYND helped our brands in Market place and in mono-brand. Mayur helped alot in market place business part. Now both channels are performing well **Official Response from Kritika Singhania:** > Hi Vidhyadhar, We are happy to hear about your delightful experience with Fynd. We'll keep striving to help resolve your pain points, and look forward to continuing working with you to reach greater heights. Also, thanks for the shoutout to Mayur! Best, Kritika from Team Fynd ### 6. Fantastic App **Rating:** 5.0/5.0 stars **Reviewed by:** ketan j. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2022 **What do you like best about Fynd?** It's an amazing app which carries pan india inventory of a brand. The facility of sending link to clients is also a very good idea **What do you dislike about Fynd?** When client tries to make payment my debit card the payment does not go through due to which clients get annoyed. We should also have payment facility for amex cards **Recommendations to others considering Fynd:** It's an amazing and easy to work on **What problems is Fynd solving and how is that benefiting you?** It's easy to send clients as per size category and for sending link or even cod deliveries ### 7. Superb app!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin j. | Fashion Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Fynd?** The ease of access of product search and location of given products Picture description and style search. One day delivery for ease of customers. **What do you dislike about Fynd?** Only alu search. Some products with wrong picture. New styles are missing pictures. **Recommendations to others considering Fynd:** Really great app to use. Great UI. Good support team. Quick response. Product image uploading for new products takes time. Bug fixes. **What problems is Fynd solving and how is that benefiting you?** Bugs. Crashes. Product adding for missing articles on fynd. Early delivery for customers on urgent basis. ### 8. Best Ecommerce experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Fynd?** - Best selling panel - Logistics TAT is very good - Less Returns **What do you dislike about Fynd?** - Interface customizations options - Time to g o live **What problems is Fynd solving and how is that benefiting you?** - Taking my offline store online in minutes - No worry omnichannel retail ### 9. Its a best online platform for brand business. **Rating:** 5.0/5.0 stars **Reviewed by:** Mufizur R. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2022 **What do you like best about Fynd?** Its quite helpful to help us with all our online business solution **What do you dislike about Fynd?** Overview of open orders, visibility on dashboard on real time basis **What problems is Fynd solving and how is that benefiting you?** Centralizing inventory and order management system ### 10. Fynd **Rating:** 5.0/5.0 stars **Reviewed by:** Paramvir S. | Store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Fynd?** The cooperation from the team and the overall process of order processing **What do you dislike about Fynd?** I would prefer that fynd should have the inventory synced with the system inventory **Recommendations to others considering Fynd:** Please use fynd as much fynd as possible to fynd solutions to loss of sale **What problems is Fynd solving and how is that benefiting you?** Overall loss of sale has been prevented with the help of fynd sale ### 11. Will definitely recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Varun G. | CFO, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Fynd?** Integration of marketplaces with Brand showrooms **What do you dislike about Fynd?** Non integeration of order flow info with various mareketplaces like Flipkart. **Recommendations to others considering Fynd:** I will definitly refer Fynd **What problems is Fynd solving and how is that benefiting you?** Inventory management and order processing through one Fynd portal ### 12. It is the best platform for your requirements and helpful for any retail organization **Rating:** 5.0/5.0 stars **Reviewed by:** Sayeed K. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Fynd?** Instore sales even if you don't have products available at store. **What do you dislike about Fynd?** Pick up and Delivery TaT is longer than usual **What problems is Fynd solving and how is that benefiting you?** Customer Realtion is well maintained as it reaches to customers house and smooth and swift Transactions. Which help us in bonding and Trust building with customers. ### 13. It's user friendly and easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Pallavi P. | Store Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Fynd?** Easy to cuarte lookbooks and check size availablity in other stores **What do you dislike about Fynd?** Slow processing and new collection listing is delayed **What problems is Fynd solving and how is that benefiting you?** Smooth processing of orders and delivery ### 14. Good experience overall. However, more features should be developed. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Fynd?** - Support from the POC has been good - Feature developments are considered **What do you dislike about Fynd?** - Development timelines should be minimized - Complex offer features have to be developed **Recommendations to others considering Fynd:** NA **What problems is Fynd solving and how is that benefiting you?** Basic website functionalities and operations are taken care by Fynd. ### 15. Endless Aisle solution for small & medium enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Gursimrat Singh B. | Store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Fynd?** Inventory & category management on time. virtual store on tab or cellphone helps converting customer at time of unviability of product **What do you dislike about Fynd?** Image coverage in certain category is not clear or not available. Sometime inventory is not in system but fynd books order. **What problems is Fynd solving and how is that benefiting you?** Easy availability of sizes Available in other stores ### 16. Good with product search **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Fynd?** Buisness wise help in less loss of sale to help leading demand with supply **What do you dislike about Fynd?** Delayed in catalog upload with new launches **Recommendations to others considering Fynd:** In order to help business grow with meeting client demand **What problems is Fynd solving and how is that benefiting you?** Helps in fulfilling more demand in short span of time ### 17. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Hiresh S. | S, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Fynd?** Checking inventory just using our phone we don't have to check inventory on our system for the same **What do you dislike about Fynd?** Inventory mismatches at times that arise due to no proper sync **What problems is Fynd solving and how is that benefiting you?** Easy to deliver product to customer ven though we don't have it physically. ### 18. Challenges in query handling **Rating:** 3.5/5.0 stars **Reviewed by:** Ankur B. | E Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Fynd?** Dashboards, Integrations with marketplaces. **What do you dislike about Fynd?** Query resolutions require multiple followups and are time taking. **What problems is Fynd solving and how is that benefiting you?** Inventory sync , order management. ### 19. Have had a good experience using the app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2022 **What do you like best about Fynd?** Easy to find products using the ALUs and placing order . Easy check outs **What do you dislike about Fynd?** NA ... Nothing that i dislike. Excellent platform **What problems is Fynd solving and how is that benefiting you?** Very convenient for customers. ### 20. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Fynd?** Support from Fynd team special mention Suresh **What do you dislike about Fynd?** Logistics team services could be improved **Recommendations to others considering Fynd:** Great boost for business **What problems is Fynd solving and how is that benefiting you?** Loss of sale is decreased. ### 21. Amazing platform for non stock availability at store **Rating:** 5.0/5.0 stars **Reviewed by:** Ritushri D. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Fynd?** Availability of the stock and the offers. **What do you dislike about Fynd?** No pictures in few product catalogues... **What problems is Fynd solving and how is that benefiting you?** Customer satisfaction and easy accessibility to customer requirements ### 22. Amazing platform for online solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2022 **What do you like best about Fynd?** The ease of use for everything you need to self serve your online business at one place. And top of the class support from AMs **What do you dislike about Fynd?** Need inbuilt solution for reconciliation of all channels. **What problems is Fynd solving and how is that benefiting you?** Manage inventory and orders for multiple channels ### 23. Best **Rating:** 5.0/5.0 stars **Reviewed by:** Mudasir A. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Fynd?** easy to manage my different portals at this platform inventory management, Order management, listing is so easy **What do you dislike about Fynd?** Payment reconciliation not updated timely **Recommendations to others considering Fynd:** The best solution for online business **What problems is Fynd solving and how is that benefiting you?** Manage different platforms at single place ## Fynd Discussions - [Can i reconcile my payment?](https://www.g2.com/discussions/can-i-reconcile-my-payment) - 2 comments, 1 upvote - [View Fynd pricing details and edition comparison](https://www.g2.com/products/fynd/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A01%3A02+-0500&secure%5Bsession_id%5D=1bfbeac7-af8d-4783-8584-59d03bae74ee&secure%5Btoken%5D=a6d630e48e90c1a9003a3cbde68f98c155a407d3ab6f158a7f43535208619c56&format=llm_user) ## Fynd Features **Interface and Performance** - Import/Export - Organizational Interface - Search - File Preview - Analytics **Content** - Static Content Caching - Dynamic Content Routing - Cache purging **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Administration** - Dashboards - Reports & Analytics **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Data Management** - Collection - Cleansing - Classification - Access Rights - Versioning - Publication - Digital Assets **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **Fleet Optimization** - Load Optimization - Route Planning - Carrier Selection - Tracking **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Order Entry** - Entry - Register - Notifications **Dispatching** - Route optimization - Auto dispatch - Order management **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Data** - Reliability - Data Security **Generative AI** - AI Text-to-Image - AI Text-to-3D **Agentic AI - Content Delivery Network (CDN)** - Proactive Assistance **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Asset Management** - File Types - Metadata - File Transformation - Versioning - Expiration - Watermark - Digital Rights Management - Brand Guidelines **Security** - SSL - Custom SSL **Operations** - Optimized Business Operations - Data Synchronization **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Inventory Control** - Inventory Management - Inventory Sourcing **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Optimization** - Data Quality - Workflows - Localization **Reporting** - Reports & Analytics - Data Transfer Tools **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Visibility** - Notifications - ETAs - In Transit **Logistics** - Cross Docking - Receiving - Pick & Pack **Order Tracking** - Shipping - Tracking - Backorder **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Agentic AI - Photo Editing** - Cross-system Integration **Media Types** - Video - Audio - Images **Management** - Dashboard - Reports - Logs **Inventory** - Order Fulfillment - Catalog Management - Product Intelligence **Growth** - SEO - Site Analytics - Marketing Tools - E-Commerce - Hosting **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Omni-Channel** - Customer Service - Order Fulfillment - Order Management - Integrations **Analytics** - Compliance - KPIs - Performance **Analytics** - Vehicle Performance - Driver Performance - Cost **Transportation** - Modes - Yard Management - Freight Invoice - Planning **Analytics** - Worker performance - Error Tracking - Procurement analytics **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Driver tools** - Delivery rescheduling - Proof of delivery - Onboarding - Adaptive deliveries **Learning** - User Interaction Learning - Error Learning **Administration** - Workflow Management - User, Role, and Access Management - Brand Portal - Integration with Creative Software - Integration with Marketing Software **Integration** - API - CMS Integration **Platform** - Regulation Compliance - Multichannel Publishing - Accounting Reports - Marketplace Integration **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Analytics** - Vehicle Performance - Driver Performance - Costs **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Integrations** - Warehouse management systems - ERP Systems - Accounting **Inventory Management** - Customer Portal - Cycle Counting **Customer Management** - Order Status - Information Access - Email Notifications **Reports** - Delivery metrics - Heat maps - Driver rating **Support** - Customer Support **Content Generation** - Creativity - Content Accuracy **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Processing** - Internationalization - Order Management - Scan and Ship **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **Analytics** - Performance - Driver performance - Actionable insights **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Digital Asset Management** - Cross-system Integration **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Generative AI - Fleet Management** - Text Summarization **Analytics** - Sales Tracking - Guest Counts - End of Day Reports **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Fynd Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (846 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (570 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (544 reviews)