-Exceptional server speed (TTI/FCP)
-All-inclusive and very competitive pricing
-cPanel and WHM with extensive content
-Canadian data center
They also have soft limits and will offer upgrade options that will be more appropriate for usage. Review collected by and hosted on G2.com.
-Poor technical support (which used to be exceptional)
-Knowledge base is often outdated or its content is too limited.
-Website and client area are painful to navigate
Their staff must learn to go through customer issues and not over-promise-under-deliver, taking the time to read/listen and understand the issue at hand is also something their agent would benefit from. When a different person is taking over, I need to explain everything again, and again, and again.
I had to move part of my buisiness to different provider because of their unability to solve issues, which took so much of time Review collected by and hosted on G2.com.
