Generated from real user reviews
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Ashish S.
Small-Business (50 or fewer emp.)
5.0/5
"A Great Fit for Freelancers and Small Businesses – Smooth Invoicing & Expense Tracking"
What do you like about FreshBooks?
FreshBooks is incredibly user-friendly — perfect for those without an accounting background. The invoicing system is clean and customizable, with opti
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Easy, Simple Accounting App for Non-Accountants"
What do you like about FreshBooks?
Easy and simple app for non accountants.
See Related User Reviews
Ashish S.
Small-Business (50 or fewer emp.)
5.0/5
"A Great Fit for Freelancers and Small Businesses – Smooth Invoicing & Expense Tracking"
What do you like about FreshBooks?
FreshBooks is incredibly user-friendly — perfect for those without an accounting background. The invoicing system is clean and customizable, with opti
Verified User
Small-Business (50 or fewer emp.)
3.0/5
"Easy Invoicing for Small Teams, but Reporting and Customization Feel Limited"
What do you like about FreshBooks?
I like how easy FreshBooks makes invoicing and expense tracking, especially for small teams and client-based work.
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Verified User
Small-Business (50 or fewer emp.)
3.0/5
"Easy Invoicing for Small Teams, but Reporting and Customization Feel Limited"
What do you like about FreshBooks?
I like how easy FreshBooks makes invoicing and expense tracking, especially for small teams and client-based work.
Christian E.
Small-Business (50 or fewer emp.)
5.0/5
"FreshBooks Makes Setup and Recurring Invoices Effortless"
What do you like about FreshBooks?
The ease of setup and recurring invoices from FreshBooks is great! It saves time for our bookkeeper and controller. Also, making global changes for cl
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5.0/5
"The bookkeeping resource you've been searching for"
What do you like about FreshBooks?
Easy of use and outstanding customer service.
Verified User
0.0/5
"Freshbooks is no longer keeping up with software improvments. PDF attachments are needed automatic"
What do you like about FreshBooks?
That I can get a hold of customer service
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Easy, Simple Accounting App for Non-Accountants"
What do you like about FreshBooks?
Easy and simple app for non accountants.
Christine D.
Small-Business (50 or fewer emp.)
4.5/5
"Easy Invoicing, Payment Tracking, and Simple Document Uploads"
What do you like about FreshBooks?
Easy to use, create invoices, track payments, track projects, and ease of uploading documents to invoices
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Ashish S.
Small-Business (50 or fewer emp.)
5.0/5
"A Great Fit for Freelancers and Small Businesses – Smooth Invoicing & Expense Tracking"
What do you dislike about FreshBooks?
While it covers the basics well, FreshBooks lacks depth in accounting reports and isn't ideal for inventory-heavy businesses. Also, pricing can add up
Verified User
4.0/5
"generally really good"
What do you dislike about FreshBooks?
As a small business I would like the option of having more than 5 clients without having to upgrade my plan for more features than I need to use
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Christine D.
Small-Business (50 or fewer emp.)
4.5/5
"Easy Invoicing, Payment Tracking, and Simple Document Uploads"
What do you dislike about FreshBooks?
When there are single purchases for a project, it's hard to integrate an expense report for that project. The invoice covers the overall project, and
Verified User
3.5/5
"Good"
What do you dislike about FreshBooks?
When typing an invoice any time I put an item on an invoice it gives it $0. Sometimes I just want to put the room name that I'm invoicing but it show
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Easy, Simple Accounting App for Non-Accountants"
What do you dislike about FreshBooks?
Freshbooks can be expensive as client increases.
Christian E.
Small-Business (50 or fewer emp.)
5.0/5
"FreshBooks Makes Setup and Recurring Invoices Effortless"
What do you dislike about FreshBooks?
Using their payment link is expensive, at over 3% of the transaction plus the fee. If you’re a current customer, I believe a 2% fee would be more reas
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
3.0/5
"Easy Invoicing for Small Teams, but Reporting and Customization Feel Limited"
What do you dislike about FreshBooks?
I dislike that FreshBooks has limited reporting and customization compared to more advanced accounting platforms.
Verified User
4.0/5
"generally really good"
What do you dislike about FreshBooks?
As a small business I would like the option of having more than 5 clients without having to upgrade my plan for more features than I need to use
See Related User Reviews
Ashish S.
Small-Business (50 or fewer emp.)
5.0/5
"A Great Fit for Freelancers and Small Businesses – Smooth Invoicing & Expense Tracking"
What do you dislike about FreshBooks?
While it covers the basics well, FreshBooks lacks depth in accounting reports and isn't ideal for inventory-heavy businesses. Also, pricing can add up
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Easy, Simple Accounting App for Non-Accountants"
What do you dislike about FreshBooks?
Freshbooks can be expensive as client increases.
Freshbooks is great and Ui is great. Must try freshbooks Review collected by and hosted on G2.com.
Nothing. Freshbooks is great overall. Ill let you know if something comes up Review collected by and hosted on G2.com.
price point, at the beginning you get alot of help on the startup but not 24 hours a day Review collected by and hosted on G2.com.
crashes ALOT, date on invoices is wrong every day, not very user friendly when you have alot of different delivery addresses for the same customer Review collected by and hosted on G2.com.
Hi there, thank you for taking the time to share your review of FreshBooks.
I do apologize for any inconvenience or frustration that has been experienced with the matters you've shared. I have ensured your pricing feedback has been shared with our team on your behalf.
Our Support Team is here and happy to assist however possible. If you're not already working with a member of our Support Team regarding these matters, please reach out via https://www.freshbooks.com/contact ^DM
I've been using Freshbooks since 2011. It's a really easy to use accounting platform for anyone without an accounting background. I'm a freelancer so it's very easy to use their time tracking and bill my hours to clients as well as creates estimates, invoice project based work and set automatic monthly payments. It has a lot of great features that you can get up and running very quickly. Review collected by and hosted on G2.com.
It is terribly expensive compared to other similar services but has always been worth it in my opinion. However, recently they've changed their payment policies so that now, when a customer pays an invoice FreshBooks holds that payment for however long they'd like (some recent payments have taken a WEEK!) before passing the funds to my bank. They will remove the hold but only if you pay for their most expensive plan. If you're the type of business that needs money and relies on cashflow - stay away!! There are much better options out there. And I fear this new strategy of theirs shows a new attitude to freelancers and small business that is much less supportive and more predatory than what it used to be. Review collected by and hosted on G2.com.
Hey Brandon, thank you for taking the time to share your review of FreshBooks.
Our Support Team would like to better understand your experience regarding online payments and discuss your feedback more in depth. Please reach our Support Team via https://www.freshbooks.com/contact ^DM
What I like best about FreshBooks is its clean and intuitive design. It makes invoicing and managing finances straightforward, which is essential for staying organized as a freelancer. The user experience is smooth, and everything feels easy to navigate. Review collected by and hosted on G2.com.
What I dislike about FreshBooks is the limitation on the number of clients for certain plans and the need for workarounds to manage more clients. As a premium paying user, these restrictions feel frustrating, especially when I have to delete and undelete clients just to stay within the limit. It’s a bit cumbersome for what should be a simple process, and I wish there were more flexibility in this area. Review collected by and hosted on G2.com.
Hey Brent, thank you for taking the time share your review of FreshBooks!
I have shared your feedback regarding client limits with our team on your behalf. If there is any other feedback you wish to share about what would improve your experience with FreshBooks, or anything our team can help with, please reach us via https://www.freshbooks.com/contact ^DM
Easy to use and customize. I love the mileage tracker. Review collected by and hosted on G2.com.
Filling out surveys that only serve to help you as a company and waste my time overall. Review collected by and hosted on G2.com.
The App Feature and Dashboard layout is easy to use Review collected by and hosted on G2.com.
Downside is the bank connection feature doesn't always work requiring several attempts to connect. Review collected by and hosted on G2.com.
As someone without an accounting background, Freshbooks has made it easy for me to stay on top of my business accounting. It's been great for easily invoicing clients and providing the info I need for my taxes. Review collected by and hosted on G2.com.
I haven't had any issues with Freshbooks. Review collected by and hosted on G2.com.
I like the hour tracking and the reports Review collected by and hosted on G2.com.
I find that my Banking always disconnects -unreliable. also don't feel like my invoicing is as easy as I would like when I have expenses with an admin charge Review collected by and hosted on G2.com.
I love the ease of use, ability to send invoices, track payments, and get many different types of financial reporting seamlessly and effortlessly.
The rare occasions support is needed, it's of the highest caliber every time. Helpful and quick!
Allow you to get a lot for a reasonable monthly fee. Review collected by and hosted on G2.com.
I honestly don't have complaints but I don't think the $33/mo package should be limited to 50 clients. It should be 100. Review collected by and hosted on G2.com.
The time tracking feature with invoice importing. Review collected by and hosted on G2.com.
Some of the fields are inflexible. I would really like to be able to set a standard rate of pay for each customer. That is also not possible. I have to remember to modify the standard rate each time I invoice so if I forget, I lose money. Review collected by and hosted on G2.com.