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FreshBooks Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of FreshBooks, making accounting accessible for everyone, regardless of their background. (154 mentions)
Users love the user-friendly invoicing system of FreshBooks, enjoying customization and automation for efficient financial management. (80 mentions)
Users value the ease of invoicing with FreshBooks, enhancing productivity for small teams and client-based work. (80 mentions)
Users rave about the outstanding customer support from FreshBooks, appreciating easy access and helpful service for every issue. (69 mentions)
Users value FreshBooks for its easy-to-use design, enabling effortless invoicing and project tracking for non-accountants. (60 mentions)
Users find FreshBooks has missing features, particularly in report customization and handling of multiple clients effectively. (57 mentions)
Users face invoicing issues, including difficulties with expense integration and limitations on invoice management. (33 mentions)
Users find FreshBooks expensive, especially with rising costs tied to client numbers and transaction fees. (28 mentions)
Users are frustrated by limited features, wishing for better reporting and more client options without costly upgrades. (28 mentions)
Users find pricing issues with FreshBooks, noting costs increase significantly with more users and features. (28 mentions)

5 Pros or Advantages of FreshBooks

5 Cons or Disadvantages of FreshBooks

FreshBooks Reviews (982)

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Reviews

FreshBooks Reviews (982)

View 3 Video Reviews
4.5
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AN
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Keeps me organized"
5/5
What do you like best about FreshBooks?

The system is so easy to use. The app is also super user friendly. It takes me no time at all to invoice clients and keep track of what has been paid. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

I wish I could run multiple time trackers at one time. Sometimes I am working on a different client while on the phone holding for another. It would be nice to be able to track time for both and be more productive. Review collected by and hosted on G2.com.

John J.
JJ
John J.
Financial Executive
Small-Business (50 or fewer emp.)
"Perfect tool for freelancer and small business"
3.5/5
What do you like best about FreshBooks?

I like the most is user friendly UI, smart invoicing and payment reminder, time tracking built-in, mobile app is great to use Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

It's seems limited customisation for reports, pricing may not be ideal for very beginning stage of freelancer Review collected by and hosted on G2.com.

Micah C.
MC
Micah C.
Owner, President
Small-Business (50 or fewer emp.)
"Perfect invoicing software for a small business"
5/5
What do you like best about FreshBooks?

When I first started my own business I was looking into Quickbooks, but a friend of mine told me that I should check out FreshBooks instead as it was a more affordable alternative for my needs. I've been using FreshBooks for over 7 years now and I would definitely recommend it. From the get-go it was extremely easy to set up and to connect with Stripe for payment processing. They now have integrated FreshBooks payment processing powered by Stripe and switching over was really easy. They've always provided good phone support for me if I ever had a question and they have detailed, step-by-step guides published for just about anything you could need. Over time as my business and number of clients grew I have increased my level of subscription to accomodate and I'm glad that they had tiered options. I like that I can create recurring invoices for each of my clients and that they can save their payment methods for easy billing instead of having to wait for checks in the mail. For invoices that are not recurring they offer automatic reminders that you can set before or after a payment due date to make your life easier not having to bug clients and remind them.

FreshBooks also makes end of year accounting really easy. I keep track of all of my expenses on a monthly basis and at the end of the year it is easy to download/export the files that I need and I send these directly to my accountant who does the rest. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

The only issue I have is that if one of my clients updates their payment method, I have to remove the card from their file and then they have to enter the new information and click save on the next invoice that they are sent. To be clear FreshBooks does provide the ability to edit payment information for existing clients, but feature is restricted to a different pricing tier than that to which I'm currently subscribed. This feature is the only thing that I would like or need from the higher tier and it's not very often that I need to update a clients card on file so I haven't upgraded, but if it was a standalone feature that I could purchase or if it was available at my current level that would be great. Review collected by and hosted on G2.com.

Jacob G.
JG
Jacob G.
Prncipal
Small-Business (50 or fewer emp.)
"FreshBooks' Excellent Service with a User-Friendly Interface"
5/5
What do you like best about FreshBooks?

I've been using FreshBooks for my small consulting business, and it's been a game-changer. The user interface is intuitive and easy to navigate, making managing my finances and invoices a breeze. The features are comprehensive and cover all the essentials I need, from time tracking to expense management.

What sets FreshBooks apart, though, is their tech support. The wait time is minimal, and their support team is extremely knowledgeable and helpful. It's a refreshing change from other companies that outsource their support to offshore teams that often lack in-depth product knowledge. FreshBooks' commitment to providing quality support stands out.

I highly recommend FreshBooks to any small business owner looking for a reliable and user-friendly accounting solution. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

I don't find any deficiency in its service. Review collected by and hosted on G2.com.

KH
Krista H.
Owner
Small-Business (50 or fewer emp.)
"Really Great Experience After Switching"
5/5
What do you like best about FreshBooks?

I loved QuickBooks, but I'd use FreshBooks over and over again. The support from FreshBooks is really why I love it. Anything I need help with they get back to me almost immediately. It's so helpful when you're in the middle of accounting and need answers asap. It's so incredibly easy to use. I grateful I was referred and I continue to refer it to every business owner I know. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

I don't think there's anything I'd say I dislike. I've had a great experience especially because of their support. Review collected by and hosted on G2.com.

Ryan S.
RS
Ryan S.
Owner
Small-Business (50 or fewer emp.)
"Non-Intimidating, Great ease of use."
5/5
What do you like best about FreshBooks?

My favorite part of Freshbooks is how clean the user interface is. I've tried Quickbooks and other accounting softwares, and they can get very confusing. FreshBooks brings a sleek modern approach at accounting, invoicing, and payments that makes my life so much easier. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

There's not much I dislike about FreshBooks. Even anytime I've gotten stuck their support team is actually incredibly helpful. Review collected by and hosted on G2.com.

George F.
GF
George F.
Owner
Small-Business (50 or fewer emp.)
"A practical solution for small business bookkeeping and invoicing"
4.5/5
What do you like best about FreshBooks?

Single source for most of our accounting and invoicing needs. Scaled well for us when we were doing our books in-house and also when we got a third party bookkeeper. Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Summary of invoices is tied to first line item description. If empty, so is the invoice summary. Pass through billing on Bench had incorrect tax elements, and deductions taken from instant payouts is deducted from the deposit, not entered as a line item or submitted as a separate charge which makes them invisible. Review collected by and hosted on G2.com.

AN
Verified User in Graphic Design
"As a long-time user, Freshbooks have been an essential to our business over the years."
5/5
What do you like best about FreshBooks?

It's easy and intuitive to use over places like Quickbooks Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

I wish I could be able to integrate this with Dubsado our client management system. Review collected by and hosted on G2.com.

Mansi M.
MM
Mansi M.
Account Executive
Small-Business (50 or fewer emp.)
"A user friendly and efficient platform that simplifies our daily operations"
4/5
What do you like best about FreshBooks?

Freshbooks stands out for its intuitive interface, easy invoicing and time tracking features Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

It lacks some advanced features needed by growing or larger businesses Review collected by and hosted on G2.com.

Verified User in Environmental Services
CE
Verified User in Environmental Services
"Great for Small Private Consultants"
4.5/5
What do you like best about FreshBooks?

Eash to use dashboard, time and expense tracking Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Need a little more flexibility setting up tracking codes for services. Would benefit form seeing remaining budget per item and project along with the remaining hours. Would like to be able to connect to SharePoint and OneDrive to acebes files and receipts. Would be nice to be able to grab a file form one drive and attach a pdf receipt in the mobile app. Review collected by and hosted on G2.com.