Forus (formerly Tandem) Reviews & Product Details

I appreciate how the platform simplifies the prior authorization and medication-access process, reduces administrative burden, and helps practices get medications to patients more efficiently. I also value the company’s focus on innovation and improving the overall healthcare experience. We are a free option Review collected by and hosted on G2.com.

One area that could be improved is making certain parts of the process a little more straightforward and predictable. Occasionally, it can take some extra time to understand the status of a prescription or what the next step should be. Clearer updates and guidance in those situations would make an already helpful system even easier to use. Review collected by and hosted on G2.com.

The magic of work getting done while I’m not actively working on it! It’s easy to submit a case and follow up. I like the Forus portal and the ability to view messages with the patient, denial letters, and the next steps when needed. I appreciate the ability to start PA myself, without asking my staff. It expedites the process. Review collected by and hosted on G2.com.

I wish I could submit the insurance card and progress notes right away as soon as the patient information appears in the Forus portal, instead of having to wait for a request for those documents. They’re always needed, so I don’t understand the wait. I’d like to move the case forward faster. I know it’s typically only 10–15 minutes before I receive the request, but the workflow is moving faster than that. Otherwise, I have no concerns at all. This service is like a dream come true. Review collected by and hosted on G2.com.

Forus has saved our clinic a lot of time and unnecessary effort by streamlining prior authorizations, helping us stay on top of their status, and sending them to the pharmacy that best supports our patients. I also appreciate that all documents are automatically uploaded to the patient’s chart, which keeps everything organized and easy to find. Review collected by and hosted on G2.com.

I wish they would send a preliminary letter 12 or 24 hours after the prescription is sent, rather than waiting 48 hours. I understand the reasoning, but I still think that’s too long for our patients to get the ball rolling on their prescriptions. Charts should always be finished by the end of the day, whether the provider has signed them or not. Review collected by and hosted on G2.com.

It's a very "send it and forget it" situation. We send prescriptions and rarely have any follow up to do. Forus will automatically pull the required clinical data from our EMR and submit the PA. In case of denials, it will automatically initiate appeals or try to get the patient on an assistance program. Best of all, it's FREE and very easy to use. We send dozens of prescriptions each day & never have issues with delays. Forus is very reliable, rarely has outages. I believe just once when the entire amazon web services host servers went down but the entire world went out also. Review collected by and hosted on G2.com.

The only thing is that they didn't do medical products like the Freestyle Libre or Dexcom CGM monitors but they are adding that already! Review collected by and hosted on G2.com.

What I like most about Forus is the visibility, organization, and support it provides across the entire patient access process. Having prior authorizations, enrollment, and patient assistance support all in one place makes managing specialty medications much more efficient.

I can quickly see where each patient is in the process, review status updates, identify any outstanding items, and communicate with the team when additional action is needed. Clear visibility into enrollment, insurance approvals, denials, appeals, and patient assistance programs also helps prevent cases from falling through the cracks.

Forus is especially valuable when we’re managing a high volume of specialty medication cases. It reduces the administrative burden on clinical teams, strengthens communication and organization, and ultimately helps us stay focused on getting patients access to the medications they need. Review collected by and hosted on G2.com.

One area for improvement is additional training for clinical staff on best practices for utilizing Forus. The platform has many helpful features, but staff may not always understand how to use them effectively or how their actions impact the overall patient access process. More structured training on enrollment, prescription submission, portal navigation, task management, prior authorization workflows, and patient assistance would help practices get the most value from the platform and create more consistent workflows across clinical teams. Review collected by and hosted on G2.com.

It makes my staff’s job easier and more efficient because they don’t have to handle all of the prior authorizations. Review collected by and hosted on G2.com.

Overall Forus does a great job, however, one recommendation is that when patients get an approval status on biologics ex. skyrizi, dupixent, humira, nemluvio, ebglyss etc. Forus should create an approval tab so that we can look in there and send the patients Rx to the recommended specialty pharmacy. Specialty pharmacies do not accept the Rx from Forus and we have to manually push the Rx to the specialty pharmacy. When we do not know if the patient has been approved we do not know when to push the Rx's to the pharmacy. Review collected by and hosted on G2.com.

Forus provides an efficient solution for managing prior authorizations, streamlining the process and enhancing focus on patient care. Review collected by and hosted on G2.com.

I like how easy Forus makes the prior authorization process by starting it for me when I send the medication. This simplifies my workload, allowing me to focus more on patient care instead of filling out paperwork. Compared to using Cover My Meds, where I had to manually fill out everything, Forus doesn't require me to do that, which is great. The initial setup was also very easy, and I'd definitely recommend Forus, giving it a 10 out of 10. Review collected by and hosted on G2.com.

I really like being able to log in at any time from anywhere in the world to check my messages and respond to questions. The 'send to pharmacy' feature is incredibly useful, allowing me to send prescriptions to a pharmacy of the patient's choosing once the prior authorization is obtained, which saves me from sending it directly from my electronic health record. I also appreciate that the portal allows patients to sign up for patient assistance, helping them gain their medication at a lower cost, which they are grateful for. The transition from Cover My Meds to Forus was smooth because Forus has a smoother interface that allows for better follow-ups. The initial setup was extremely easy. Review collected by and hosted on G2.com.

I find the timing of the medication authorization approvals with Forus is a little bit longer than what I would typically obtain in the office if an employee was performing the same task. Review collected by and hosted on G2.com.

Forus handles prior authorizations and appeals, saving me time in the clinic. They're responsive with tasks, ensure prescriptions go to the right pharmacy, and list participating pharmacies. This gives me more time for patient care. Review collected by and hosted on G2.com.

I like that Forus (formerly Tandem) saves us time in our clinic by handling many appeals. Their responsiveness with tasks is great, and they effectively forward prescriptions to the correct pharmacy. The list of participating pharmacies is helpful, showing their coordination with various programs. Also, it's a huge time saver when they handle prior authorizations, allowing us to focus more on patient care in the office. The initial setup was very easy, thanks to the support from a good representative. Review collected by and hosted on G2.com.

I like how Forus makes it easy to get my prior authorizations done and saves me time. I appreciate that its AI handles the prior authorization automatically and takes the work out of it for me. Setup was easy, and my front desk connected it to my EMR really fast. Review collected by and hosted on G2.com.

I’m happy with Forus. I just wish my radiologist could use it for prior authorizations. If it could approve radiology results, it would help his office as much as it helps mine with medications. Review collected by and hosted on G2.com.