Formstack Forms Reviews & Product Details

It is very customizable it has features that make it is to build and deploy surveys, forms and reviews. Anyone in the organization or outside can fill out the forms, surveys and reviews. Review collected by and hosted on G2.com.

Customer service is not in the same time zone so communication takes time Review collected by and hosted on G2.com.

Its overall ease of use. Very easy to learn, but it has a tremoundous amount of advanced integration features available when needed Review collected by and hosted on G2.com.

Deleting fields is very frustrating. Every time you delete a field it reloads the page and brings you back to the top of the form. Review collected by and hosted on G2.com.

Ease of use: building, automation, number of features are all easy to use. Integration and Implementation were easy to do.

We use this tool very frequently, and when needed, customer support is excellent. Review collected by and hosted on G2.com.

No cons; every interaction I've had with the platform has been great. Review collected by and hosted on G2.com.

HIPAA compliance is a plus. Mutliple users with different access points. Review collected by and hosted on G2.com.

HORRIBLE across the board. To start... Absolutely criminal pricing. Second... Next to impossible to cancel...HUGE waste of time, there's no cancel button. I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? I am so beyond disappointed. I have been a customer for 5+ years. It's an insanely expensive, subpar service. I am so beyond my limit with Formstack. On top of all of this, I have reached out when our form logic was just NOT working (REALLY bad look for us for our clients) and they gaslit me and told me it was working after it had been fixed. SO why when I did absolutely nothing did my form not work and now it all of sudden works??? Hm...

Go with another form provider. My business needs HIPAA compliant forms and there are way better alternatives out there for a FRACTION of the price. Like less than what I am paying PER MONTH at Formstack for an entire year kind of fraction of the price.

I would give 0 stars if I could. I've been getting ripped off for years and am mad and feel taken advantage of and now they are making it my problem. I could have saved $10k if i switched to another provider earlier. I wouldn't be so mad because I do take responsibility for my part in this... but it's also taken me HOURS to attempt to leave the service (they still haven't cancelled my account and each month that goes on they keep charging me!!!!), another 20 hours or so to rebuild my forms on another platform. I am beyond unhappy with them and FULLY recommend you go with a different form company. Review collected by and hosted on G2.com.

There is so much to enjoy about Formstack, we use it for employee sign-ups, communication, logs, etc. I really enjoy the versatility of the builder options. You can make a form for pretty much anything! I also enjoy the ability to add logic to forms and the notifications you can set up independently. We use it daily and it integrates well with our other software. Review collected by and hosted on G2.com.

I wish it had an option to allow for us to ensure 1 form submission per person and still allow them to remain anonymous. Review collected by and hosted on G2.com.

The application as a whole is solid, but the standout for me is the form builder page. The interface and layout are well-designed, very intuitive, and easy to navigate. It doesn’t take long to get comfortable with creating and managing forms, which is a big plus. Review collected by and hosted on G2.com.

The user management page could use some work, especially when it comes to the preset filters. For starters, not all user types are covered in the presets, and some classifications are confusing. For example, we have "standard users" and "participant users," but the org role field lumps them together as "standard," which makes it hard to distinguish between the two. Another issue is the schema for exported data— the data that exported from our account manager is more comprehend than the data we have, which can create challenges for data analysis. Review collected by and hosted on G2.com.

What I love about Formstack is the intuative interface. Adding fields, logic, sections, headers, etc. I can look at the sidebar and find the answer to all of my questions in one spot. They've done a great job identifying what buttons will be used the most, and putting them all in an easy-to-find spot, and making adding them as easy as a click. We use Formstack any time we need to gather feedback or information, which is relatively often. The automation is fantastic and I love that we don't need to integrate Formstack with other systems, because automatically receiving emails checks that box for us. Review collected by and hosted on G2.com.

Because 90% of the features I need to use are on the left-sided menu, it can be a bit confusing to find more advanced features. Page breaks, section breaks, etc. are a bit trickier to find and they always seem to take me a few minutes to re-orientate myself to Formstack when I need to add those pieces in. That could just be my personal use /habits of the software. Review collected by and hosted on G2.com.

I've been using the Formstack form builder in my current role for about 9 years now and highly recommend it. I use it mostly for group trip and event registration purposes, but have also used it for client intake forms, credit card authorization forms and post-event surveys. I am very familiar with its functions and personally find it MUCH easier to use than Google Forms. I especially love the logic functions, various field options, easy integration to Google Sheets and that it doesn't allow form editing after submission (which from my experience with Google Forms, causes lots of confusion). I often recommend Formstack to colleagues looking for an easy-to-use registration platform. Review collected by and hosted on G2.com.

My only dislikes are limited font and formatting options. I've learned how to format forms per my preferences over the years but would love to see more font options. Review collected by and hosted on G2.com.

We love that we can share our Forms on Formstack with users within our company. We use Formstack for a variety of our day-to-day processes, including using it with our HRIS system. The workflows are easy to create making approvals simple and quick. Review collected by and hosted on G2.com.

There is not a ton to dislike, if anything, having to send reminders for approvals would be the only area for improvement. Review collected by and hosted on G2.com.

Formstack native is a great product that allows you do pre fill fields and integrates with Salesforce effortlessly. If you do not have a developer team this is a great product for admins to get the features they need to intake data. Review collected by and hosted on G2.com.

The customization on the formstack native and formstack core is not easy. To get our level of branding is achievable but not an easy process Review collected by and hosted on G2.com.