A Forex CRM (Customer Relationship Management system) is a specialized software platform designed for brokerage firms operating in the foreign exchange market. Unlike generic CRM tools, a Forex CRM addresses the unique requirements of brokers, such as managing traders, handling affiliates and introducing brokers (IBs), processing financial transactions, and maintaining compliance with regulatory standards. It serves as the central hub where back-office operations, client interactions, and partner activities are coordinated. The DivulgeTech Forex CRM ( https://divulge.tech/forex-crm/ ) is structured to provide brokers with a unified solution that connects different operational areas into one system. By integrating with MetaTrader 4 (MT4) and MetaTrader 5 (MT5), it ensures that client data, trading accounts, and transactions can be managed without the need for separate tools. The platform is designed for flexibility, offering modular components that can be adapted to the scale and business model of each brokerage. Key Features Client and Partner Management The CRM provides a structured way to manage clients, affiliates, and introducing brokers. Brokers can configure multi-tier commission structures, track referrals, and monitor client activity. This functionality allows firms to operate affiliate networks and reward IBs based on performance. Back-Office Operations Daily brokerage tasks, such as deposits, withdrawals, commission calculations, and reporting, are handled within the system. The platform also supports data export and detailed reporting, enabling brokers to maintain accurate records and meet financial oversight requirements. Compliance and Security To support regulatory obligations, the system includes features for storing client identification documents, implementing Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, and applying role-based access control. Two-factor authentication (2FA) adds another layer of protection for users and administrators. Trading Platform Integration Direct connectivity with MT4 and MT5 enables real-time synchronization of trading accounts, balances, and transactions. This integration reduces manual processing and ensures that back-office data reflects actual trading activity. Payment and Financial Management The CRM supports integration with multiple payment providers, allowing brokers to offer clients various funding and withdrawal options. This feature streamlines financial flows while giving end-users flexibility in managing their accounts. Customization and Extensions The system’s modular architecture allows additional components such as PAMM (Percentage Allocation Management Module), social trading, or copy trading. REST APIs and webhook support provide options for connecting external services or custom tools. Support and Training DivulgeTech provides onboarding assistance, documentation, and ongoing technical support. The goal is to enable brokers to configure the system according to their workflows while maintaining long-term operational continuity. Functional Scope The DivulgeTech Forex CRM covers three major operational areas: Back-office operations, where administrators handle financial and compliance tasks. Client portals, which allow traders to manage accounts and interact with the broker. Affiliate/IB portals, where partners can track commissions, leads, and referrals. Provider Background DivulgeTech ( https://divulge.tech/ ) is a technology provider with over 15 years of experience in developing CRM systems and web-based applications. The company specializes in creating financial software solutions tailored to forex brokers, with an emphasis on flexibility, integration, and cost-effectiveness.