--- title: Followup CRM Reviews meta\_title: 'Followup CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 58 reviews by the users' company size, role or industry to find out how Followup CRM works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 58 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Construction url: https://www.g2.com/categories/construction --- # Followup CRM Reviews & Product Details The #1 CRM For Commercial Contractors! Followup CRM is a Construction CRM that provides a simple, user-friendly, tracking solution geared towards increasing sales revenues. Followup CRM helps users track and convert leads, grow an unlimited database of contacts, analyze real-time dashboard reports, properly communicate with your team, and so much more. * * * Seller [Followup CRM](https://www.g2.com/sellers/followup-crm) Discussions [Followup CRM Community](https://www.g2.com/products/followup-crm/discuss) Solution Type Best-of-Breed Overview by Erick Vargas ⚡️ (I help construction companies bid less and win more projects) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 21 months [ View More Pricing Information ](https://www.g2.com/products/followup-crm/pricing) ## Top-Rated Alternatives [ ![Deltek Vantagepoint](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deltek Vantagepoint") Deltek Vantagepoint 4.1/5(677) ](https://www.g2.com/products/deltek-vantagepoint/reviews) [ ![Unanet CRM by Cosential](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Unanet CRM by Cosential") Unanet CRM by Cosential 4/5(263) ](https://www.g2.com/products/unanet-crm-by-cosential/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/followup-crm/competitors/alternatives) ## User Insights Average based on 58 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Followup CRM Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Procore ](https://www.g2.com/products/procore/reviews) Show More AR alberto r. account manager Mid-Market (51-1000 emp.) 8/16/2022 "Easy to keep organized and follow up with clients." 5/5 What do you like best about Followup CRM? The ability to search for files, clients, and properties with the search bar is amazing. Being able to leave notes for anyone to read when the file comes back to life. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? While looking at the dashboard in search mode the account manager name does not show up. This makes it difficult for me to find my specific file while looking for a job. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? When working in a high-paced industry it may be hard to remember so many clients and be able to follow up with them. Followup CRM will show you the next follow-up date. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-6988801/official_response/edit) Hi Alberto, Our Followup team is grateful you took the time to leave us this review! Thank you for sharing the ways we help streamline your day-to-day tasks, and if you're interested in hopping on a quick call with our support team, I believe we have a way to get account manager in the dashboard view for you. You can get live training on how to adjust this by going to the HELP button and selecting "Office Hours Training" or use our help chat and we'll be glad to take a look at it. [See how Followup CRM improved](https://calendly.com/training-calendar?fbclid=IwAR1VclLHIwPnESGTylsZo7yhM2yZgAedVsetSnzEb4ycJkx8GXcVgxu2iQo) 9/22/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite RC Ryan C. Business Analyst Small-Business (50 or fewer emp.) 8/16/2022 "FollowUpCRM - Go to CRM for Specialty Subcontractors" 4.5/5 What do you like best about Followup CRM? FollowUpCRM's user interface and user experience are very friendly to newcomers. Once landing on the home page, it is very easy to intuitively navigate the web app and know where you are to go to access certain data and features. I really enjoy the projects page where the spreadsheet-like grid presents all of our project data in a convenient easy-to-read format. Adding notes, changing follow-up dates, and sending emails to clients through the system are also very convenient. Further, I appreciate how FollowUpCRM has made a good effort to constantly update the platform and make improvements. Their roadmap shows exactly what they got in their pipeline for modifications to the platform. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? Some of the reports that can be generated can have issues. Specifically, the system will pull notes and data from our projects and present them in a way that makes the reports formatting a bit wonky. The text fields can be very big and throws off the proportions of the formatting of the report. This is understandable, as sometimes the notes inputted by us can be full of text. Some more customization for the data charts on the homepage would be nice, but it works for now. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? FollowUpCRM takes away the need for utilizing a combo of Excel and Google Spreadsheets to track data. FollowUpCRM serves as a centralized platform for storing and accessing all of our customer and project data. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-6986647/official_response/edit) Hi Ryan! All of us over here at Followup really appreciate when someone takes the time to write a great, detailed review and give feedback, so thank you!! Our Custom Report Generator release is just around the corner, and we believe this will solve all the reporting needs and formatting very soon! Also, thank you for mentioning our company road map - we love that our users are able to look ahead and see what we're planning for future features and enhancements. One exciting feature that is not currently listed (yet) but, I will let you in on since you mentioned it, is the Custom Homepage View! You will be able to customize which charts, graphs & data you'd like to see right there on the homepage! Be on the lookout, and we'll keep you posted. [See how Followup CRM improved](https://updates.followupcrm.com/?__force) Validated ReviewerIncentivizedSource: Seller invite VP Victoria P. Service Coordinator Mid-Market (51-1000 emp.) 12/9/2022 "Still learning but love it so far" 4/5 What do you like best about Followup CRM? Everything is in one place, and it essentially eliminates emails with the tagging of other people Review collected by and hosted on G2.com. What do you dislike about Followup CRM? Nothing so far, still learning the system and it seems simple and easy Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? Communication, people are staying up to date on projects, and company's a lot easier Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7480724/official_response/edit) Hi Victoria, Thank you for the review! A great way to continue learning the system is by signing up for our Office Hours Training on Tuesdays. I've linked the calendar below and you can also find this by clicking our HELP button on your Followup page. [See how Followup CRM improved](https://calendly.com/training-calendar?fbclid=IwAR1VclLHIwPnESGTylsZo7yhM2yZgAedVsetSnzEb4ycJkx8GXcVgxu2iQo) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 8/19/2022 "CRM" 4.5/5 What do you like best about Followup CRM? CRM helped our company organize our customer information into an easy-to-use database. One thing I liked the best was that all o our job status information was in one place, making it simple to follow the progress fo the job. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? One of the things I disliked about Followup CRM was the "help" bubble in the bottom corner of the webpage. At times, it would pop up and block some of the webpage not allowing me to access certain features until I clicked away or moved the window onto a bigger screen. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? One of the problems that Followup CRM is solving is reduced search times. Whenever a customer calls us I can pull their information up along with any other project we may be working with them on at the time. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7008702/official_response/edit) Hi there - all of us here at Followup really appreciate that you took the time to leave us a great review, so thank you! We love to hear all the ways Followup is helping solve problems. I hope the Help button update resolved the issue for you, and if you're still experiencing it blocking anything please contact us at support@followupcrm.com and we'll get that taken care of. [See how Followup CRM improved](https://support.followupcrm.com/knowledge/kb-tickets/new) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jenny B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny B.") JB Jenny B. Personnel Director Small-Business (50 or fewer emp.) 8/19/2022 "This Program Funnels Info!" 5/5 What do you like best about Followup CRM? Funneling is a term used in hunting that brings all the goods to a select area, making it easier to access what is desired. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? After a little bit of tweaking (the speed at which the info saves was long-12 seconds to save info...but is so much faster now, at about 3 seconds to save) I am happier and much less impatient. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? Followup gets our estimators, our customers and our management on the same page with little to no issues of anyone missing out on much-needed information! Love it! Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7010134/official_response/edit) Hi Jenny, So awesome to hear - we're glad you love it! Thank you for such a great review! Our team appreciates the feedback, especially hearing how the speed has improved for you since our last new feature pushes. Please continue to share your experience and any suggestions for the future. We are grateful for your time. [See how Followup CRM improved](https://updates.followupcrm.com/b/feature-suggestions/) Current UserValidated ReviewerIncentivizedSource: Seller invite DW Donnie W. Project Manager / Estimator Small-Business (50 or fewer emp.) 8/16/2022 "FollowUp CRM for the Win" 5/5 What do you like best about Followup CRM? FollowUp CRM's Dashboard provides a clear snapshot of items needing to be completed and helps create reminders of things you need to do. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? The report function doesn't translate bid dates unless you mark it in your sales behaviors as "completed". Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? FollowUp CRM has allowed us to be able to track our budgets and made sure that no 2 sales person is working on the same project. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-6988871/official_response/edit) Hi Donnie, All of us here at Followup appreciate you leaving us a great review, so thank you for taking the time! I've got good news, we'll have a new Custom Reporting feature coming VERY soon that we are excited about! If you're interested, we currently offer live training for any reporting issues or questions you might have (click Office Hours Training in the HELP button) - as well as a free reporting course in our Followup Academy. [See how Followup CRM improved](https://followupcrm.thinkific.com/) 9/22/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 12/19/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Estimator" 4/5 What do you like best about Followup CRM? Reminders to Follow Up, looking forward to tracking project down and in the future to see how we stack up with bid and bid results Review collected by and hosted on G2.com. What do you dislike about Followup CRM? Not sure yet to new to the program, Have only used for a week now Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? None as of Yet!, no problems to new to the program Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7510172/official_response/edit) Hi there, We appreciate the review! If you have any questions as you continue learning the system, sign up for our Office Hours Training on Tuesdays and receive live help from our support team. I've linked the calendar below, check it out! [See how Followup CRM improved](https://calendly.com/training-calendar?fbclid=IwAR1VclLHIwPnESGTylsZo7yhM2yZgAedVsetSnzEb4ycJkx8GXcVgxu2iQo) Current UserValidated ReviewerIncentivizedSource: Seller invite BC Brian C. Estimating Manager Small-Business (50 or fewer emp.) 1/4/2023 "Don't Waste your Time if you Aren't gonna Follow-Up" 5/5 What do you like best about Followup CRM? The ease of tracking and following up on projects Review collected by and hosted on G2.com. What do you dislike about Followup CRM? Nothing at this point, just went live today Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? Tracking info in 3-5 different places now all in one Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7552592/official_response/edit) Hi Brian, Thank you for the fantastic review!! Our team appreciates it, and if you ever need additional training or have questions you can sign up for our weekly Office Hours Training on Tuesdays. I've linked it below or you can find it in our HELP button on your Followup page. [See how Followup CRM improved](https://calendly.com/training-calendar?fbclid=IwAR1VclLHIwPnESGTylsZo7yhM2yZgAedVsetSnzEb4ycJkx8GXcVgxu2iQo) Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 8/19/2022 "FollowUP Crm is a great tool for tracking your goals." 4.5/5 What do you like best about Followup CRM? Followup constantly reminds me on which clients I need to reach out to and provides me with the notes I have set aside for myself in a neat and apparent manner. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? I am part of a company in which people have multiple roles, I.E. Take Off or Account Manager, I am reminded of my peers failures or late responses to clients and I don't like it to effect my dashboard. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? It keeps me and my coworkers on track and makes sure that any opportunities we have don't slip through the cracks so we are able to capitalize on as many as possible. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7009277/official_response/edit) Hi there - thank you for the great review! We love to hear how Followup is helping you track your goals!! We appreciate your feedback and if you're interested, we would love to hop on a call and show you how you can customize your dashboard view or hear any enhancement suggestions you have. You can use our Help chat or just email directly to support@followupcrm.com [See how Followup CRM improved](https://updates.followupcrm.com/b/feature-suggestions/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Erin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin K.") EK Erin K. Senior Estimator Small-Business (50 or fewer emp.) 8/16/2022 "Scheduling made easy" 5/5 What do you like best about Followup CRM? The calendar page; it allows me to see a snapshot view of my team's schedules for the week/month which helps when adding bids to the list. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? That there isn't a mobile app and that calendar view isn't available on the mobile site. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? Tracking/scheduling our to-be-bid jobs, tracking which jobs still need to be followed up on, and tracking our capture rates. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-6987250/official_response/edit) Hi Erin, Our team at Followup really appreciates you taking the time to leave us this review and great enhancement suggestion! Thank you for letting us know the ways we are helping and what you'd like to see developed. Your mobile calendar view suggestion has been added to our Suggest a Feature page, which is monitored daily and also allows other users to vote on this idea. Stay tuned for an update on this. [See how Followup CRM improved](https://updates.followupcrm.com/b/feature-suggestions/) Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Followup CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Followup CRM ](https://www.g2.com/products/followup-crm/discussions/new) GU Guest User • Last activity almost 4 years ago What is lead tracking in CRM? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-lead-tracking-in-crm) GU Guest User • Last activity almost 4 years ago What is FollowUp com? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/followup-crm-what-is-followup-com) [ View all Discussions ](https://www.g2.com/products/followup-crm/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 21 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/followup-crm/pricing) Followup CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51130dd2c5c65e43bacb0ac3c81d7c71/unanet-crm-by-cosential.png "Product Avatar Image") Unanet CRM by Cosential 4/5(263) [ Compare Now ](https://www.g2.com/compare/followup-crm-vs-unanet-crm-by-cosential) ##### Categories on G2 [Construction CRM](https://www.g2.com/categories/construction-crm) ##### Explore More [What is the best civil engineering design software for a small consulting firm just starting out that needs professional drafting and analysis without enterprise pricing?](https://www.g2.com/discussions/what-is-the-best-civil-engineering-design-software-for-a-small-consulting-firm-just-starting-out-that-needs-professional-drafting-and-analysis-without-enterprise-pricing)[Top platforms for generating detailed material cost breakdowns](https://www.g2.com/discussions/what-are-the-top-platforms-for-generating-detailed-material-cost-breakdowns-in-construction-estimating)[Top-rated AI solutions available on AWS Marketplace](https://www.g2.com/discussions/which-ai-solutions-on-aws-marketplace-are-the-most-impactful-right-now) [Crossbeam vs PartnerStack for a partnerships team that wants to identify account overlaps with technology partners and activate co-selling opportunities without manual data sharing?](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-a-partnerships-team-that-wants-to-identify-account-overlaps-with-technology-partners-and-activate-co-selling-opportunities-without-manual-data-sharing)[What live chat tools do you actually use](https://www.g2.com/discussions/what-live-chat-tools-do-you-actually-rely-on)[Pros and Cons Details](https://www.g2.com/products/followup-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)