--- title: Followup CRM Reviews meta_title: 'Followup CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how Followup CRM works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 58 scale: '5' date_modified: '2026-08-07' parent_category: name: Construction url: https://www.g2.com/categories/construction --- # Followup CRM Reviews **Vendor:** Followup CRM **Category:** [Construction CRM Software](https://www.g2.com/categories/construction-crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 58 ## About Followup CRM The #1 CRM For Commercial Contractors! Followup CRM is a Construction CRM that provides a simple, user-friendly, tracking solution geared towards increasing sales revenues. Followup CRM helps users track and convert leads, grow an unlimited database of contacts, analyze real-time dashboard reports, properly communicate with your team, and so much more. ## Followup CRM Pros & Cons **What users like:** - Users value the **dashboard for tracking proposals** , appreciating its effectiveness in monitoring progress and follow-ups. (1 reviews) **What users dislike:** - Users report frustrating **billing issues** and challenges with cancellation processes, impacting their overall experience negatively. (1 reviews) - Users report significant **CRM integration issues** , including difficulties with cancelation and unresolved billing disputes. (1 reviews) - Users report **inadequate accounting** practices, facing difficulty with cancellations and unexpected billing issues. (1 reviews) - Users report **payment issues** due to shady practices and difficulty in canceling subscriptions, causing significant frustration. (1 reviews) - Users experience **poor customer support** with Followup CRM, facing issues in cancellation and billing practices. (1 reviews) ## Followup CRM Reviews ### 1. Really helpful to create client data and keep track of business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Followup CRM?** Easy to use and I can access from anywhere. **What do you dislike about Followup CRM?** Sometimes I lose the date that I just added and I have to retype everything. **What problems is Followup CRM solving and how is that benefiting you?** Helps me keep track of my clients and deadlines. **Official Response from Erika Dawson:** > Hi there - we are really grateful you took the time to leave us a review! Thank you for your feedback and sharing your experience using Followup day-to-day. We love hearing that it's easy to use! I'm sorry you sometimes have to retype info, and if you're interested in hopping on a quick call with us, we can help with this or at least see what's going on and submit a ticket for you. You can use our Help chat or email support@followupcrm.com and we'll get that taken care of for you. ### 2. Cumbersome and redundant features, clunky, buggy **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Followup CRM?** Utilizing the automated follow up metrics and triggers to make timely touches to customers. **What do you dislike about Followup CRM?** Redundant information population in terms of customers and contacts for jobs **What problems is Followup CRM solving and how is that benefiting you?** Follow up touches, tracking contacts and follow ups. **Official Response from Erika Dawson:** > Hi there - thank you for providing us with feedback. All of us here at Followup take comments seriously and use them for improvement for the future. I'm sorry to hear you find the system complicated and are unhappy with the features. I'd love to help you have a more enjoyable experience and get the most out of Followup CRM. For example, have you been able to join us for a weekly live Office Hours Training? We also provide a "Suggest a Feature" page for users to leave their suggestions and ideas. These are reviewed daily by our COO and product manager, and most of our new features originated from customer feedback. We appreciate any enhancement or feature ideas from our users which then might be placed on our company product road map. ### 3. Followup has been so awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Abi L. | Head of marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Followup CRM?** They are fast at responding when I need help with something **What do you dislike about Followup CRM?** they change stuff without really asking if we'd like that **What problems is Followup CRM solving and how is that benefiting you?** that its getting our sales guys to talk more **Official Response from Erika Dawson:** > Hi Abi, Thank you for the great review and taking the time to share your experience! Our Followup team appreciates it, and I'll tell Christine and Rachel they're getting awesome response time feedback! I am sorry if you feel like changes are happening without you being able to voice your input. We take customer feedback and ideas seriously and use that information to plan for the future. I'm going to link one of our most customer-loved pages, our "Suggest a Feature" page so you can feel free to check it out whenever you'd like. This page allows users to comment and/or vote for new feature suggestions or enhancement ideas. Our COO and product manager review these and some suggestions make their way to our company product road map. The good news, we listen to our users. Most of our features are results of customer ideas and votes! You can find our Road Map and our Suggest a Feature pages by clicking the HELP button on your Followup account. ### 4. Follow Up has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Followup CRM?** The reporting and the way the Salesman can follow up with customers **What do you dislike about Followup CRM?** I sometimes feel some customer service representatives act annoyed when I ask questions **What problems is Followup CRM solving and how is that benefiting you?** Holding Salesman Accountable **Official Response from Erika Dawson:** > Hi there - I appreciate you taking the time to leave this great review and provide us important feedback! The whole Followup team reads reviews and takes them very seriously, so thank you for sharing the ways we help your day-to-day and also the ways we can improve our services. This gives us a great training opportunity and a chance to examine our communication process. I am sorry though, that this is a feeling you sometimes experience, and we believe you'll see improvement ahead. ### 5. good organizational tool **Rating:** 3.5/5.0 stars **Reviewed by:** michael j. | e, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Followup CRM?** Daily reminders,sales tracking,email funtionalty **What do you dislike about Followup CRM?** some times program runs slow.when loading **What problems is Followup CRM solving and how is that benefiting you?** job organization and tracking **Official Response from Erika Dawson:** > Hi Michael, All of us at Followup appreciate you taking the time to leave a review, thank you for the feedback! I am sorry the program was running a little slowly during our new feature updates. Good news - we've made some changes recently to speed up our system. If you're interested, we do have some troubleshooting steps to help with system speed and we'd be glad to hop on a quick call to go over those with you. You can always use our Help chat, or email support@followupcrm.com and we'll get something scheduled. ### 6. Makes Follow ups much easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Followup CRM?** quick access to client's contact information. **What do you dislike about Followup CRM?** Sometimes it can be a bit slow, not sure why. **What problems is Followup CRM solving and how is that benefiting you?** They have made some updates which makes it easier for us to do follow ups. **Official Response from Erika Dawson:** > Hi there, We appreciate you taking the time to leave us a review - thank you! We love to hear follow-ups are quicker and easier. Speed should be improved now, thank you for the feedback! More good things to come! ### 7. Followup CRM Is Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Followup CRM?** This software helps keep track of all sales opportunities. It allows a **What do you dislike about Followup CRM?** There are a few bugs when searching for projects. Also, I wish there was a way to better organize the list of projects. **What problems is Followup CRM solving and how is that benefiting you?** The software helps to keep track of project leads and follow up schedules. **Official Response from Erika Dawson:** > Hi there - all of us at Followup are grateful for the review! Thanks so much :) If you're interested, we do have a few troubleshooting steps that help speed up the project search and we can hop on a quick support call to show you those, but I am sorry you've experienced that. We takes bugs seriously and get those reported asap. And I've got good news - we JUST released a new feature this month that you might be excited about! Color coded projects based on status for even more organization, I'll think that article below. ### 8. Great CRM for specific construction trades **Rating:** 4.5/5.0 stars **Reviewed by:** Jeana D. | Accounting Manager, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Followup CRM?** Ease of use, great support, affordable, user management, cloud based. **What do you dislike about Followup CRM?** Not enough customization in my opinion. There are many fields which are required that shouldn't be **What problems is Followup CRM solving and how is that benefiting you?** Didn't have a CRM prior to Followup CRM ## Followup CRM Discussions - [What is lead tracking in CRM?](https://www.g2.com/discussions/what-is-lead-tracking-in-crm) - 1 comment - [What is FollowUp com?](https://www.g2.com/discussions/followup-crm-what-is-followup-com) - 1 comment - [View Followup CRM pricing details and edition comparison](https://www.g2.com/products/followup-crm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+15%3A35%3A08+-0500&secure%5Bsession_id%5D=ec1ba30b-db4a-4f99-976e-9b2d30c88138&secure%5Btoken%5D=af74410d7bdcf345ccb40d2262b32f13161a9f839542c6de5214ecea0ca374a5&format=llm_user) ## Followup CRM Integrations - [Procore](https://www.g2.com/products/procore/reviews) ## Followup CRM Features **Additional Functionality** - Bid Management - AI Copilot - Project Tracking - Client Tracking - Calendar Management - Quotes/Estimates - Calendar/Reminder System - Lead Management - Activity Tracking - Customizable Reports - Task Management - Third-Party Integrations - Project Management - Inventory Management - Email Marketing - Activity Dashboard - Collaboration Tools - Communication Management - Customizable Templates - API - Buyer Management - Document Management - Workflow Management - Project Time Tracking - Reporting/Analytics - Contract/License Management - Data Import/Export - Warranty Tracking - Estimating - Customizable Fields - ACH Payment Processing - Forecasting - Sales Approval - Subcontractor Management - Change Order Management - Scheduling - For AEC Industry - Procurement Management - Job Costing - Sales Pipeline Management - Generative AI - Contact Management ## Top Followup CRM Alternatives - [Deltek Vantagepoint](https://www.g2.com/products/deltek-vantagepoint/reviews) - 4.1/5.0 (672 reviews) - [Unanet CRM by Cosential](https://www.g2.com/products/unanet-crm-by-cosential/reviews) - 4.0/5.0 (263 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (370 reviews)