Fluid works have been great to work with. They have helped guide us in the best practice with using their product and been accommodating in needs that we have had.

The product is solid and it has been very helpful for us.

They took care of our onboarding so it was easy to get up and running and refine the AI agent for our needs. Review collected by and hosted on G2.com.

We dont really have any downsides of working with them.

Some new features have taken a bit longer to come out, but thats expected of a newer company and getting it all up and running. Review collected by and hosted on G2.com.

You're not forcing customers into a step-by-step, click-through tutorial that they're just going to speed through and forget. The in-product agent actually answers questions and guides customers, based on what they want to know. Not on what you think a customer wants to know.

Implementation was fairly straightforward, the team assisted us whenever we needed their guidance.

We haven't yet integrated with slack and CRM, but we'll have those live soon. Review collected by and hosted on G2.com.

We were early adopters, so the product naturally had some challenges early on but the Fluidworks team were incredibly fast at understanding our use case, resolving any issues and proactively recommending solutions. Review collected by and hosted on G2.com.