# FieldRoutes, a ServiceTitan company Reviews **Vendor:** ServiceTitan **Category:** [Pest Control Software](https://www.g2.com/categories/pest-control-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 278 ## About FieldRoutes, a ServiceTitan company Grow quickly, scale smartly, and serve your customers relentlessly with FieldRoutes™ Cloud-based, mobile solutions for field service operations. FieldRoutes is headquartered in McKinney, TX, and serves over 1,700 field service companies. Whether your business is lawn care, pest control, pool service, or anything in between, FieldRoutes has the tools to simplify your process, make life easier for your team, and help you run a more efficient and profitable operation. Crush your competition, provide top-notch service, and streamline your entire operation with simple, time-saving tools that deliver the goods. Acquire new customers and drive more sales with our integrated marketing services. Track, manage, and nurture prospects with powerful lead progression tools. Modernize your business and shave hours off your day with automation functionality that reduces time spent on the road, makes scheduling a snap, and automates tedious manual processes. Get paid faster and reduce delinquencies with automated follow-ups, an easy-to-use customer portal, and integrated payment solutions. Quickly view your true ROI with real-time numbers and interactive dashboards that help you make data-driven decisions that impact your business. And that’s just the beginning. FieldRoutes has everything you need, and then some, to help transform your business into a lean, mean, profit-generating machine. Our in-house, dedicated U.S. customer support team is available at no charge and ready to answer any question you may have. Our integration team is widely praised by our clients and does everything they can to make your transition to FieldRoutes as quick and painless as possible. We handle everything—from data conversions to training—to get you and your team up and running with no downtime and zero issues. And our pricing—like our software—is simple, straightforward, and above all, fair. Regardless of your immediate needs and long-term objectives, our entire team is here to support your efforts and help you get there. If you’re frustrated with your current solution or are looking for a way to achieve more, consider joining the growing number of field service companies that rely on FieldRoutes every day to provide the solutions needed to achieve the next level of success. ## FieldRoutes, a ServiceTitan company Pros & Cons **What users like:** - Users appreciate the **easy scaling and smart routing** features of FieldRoutes, enhancing operational efficiency effortlessly. (1 reviews) - Users appreciate the **ease of use** of FieldRoutes, making scaling operations and onboarding seamless and efficient. (1 reviews) - Users appreciate the **easy implementation** of FieldRoutes, enabling quick onboarding and smooth scaling of operations. (1 reviews) - Users appreciate the **easy integration** with FieldRoutes, enabling quick onboarding and seamless operations scaling. (1 reviews) - Users value the **easy-to-use scaling features** and effective smart routing in FieldRoutes, enhancing operational efficiency. (1 reviews) - Integrations (1 reviews) - Mapping Features (1 reviews) - Option Variety (1 reviews) - Software Integration (1 reviews) **What users dislike:** - Users find the **difficult training** inadequate, relying heavily on self-teaching with minimal guidance available. (1 reviews) - Users find the **learning curve challenging** due to sparse training and reliance on self-learning for tool usage. (1 reviews) - Users report **poor customer support** , noting slow response times and limited training on the tools provided. (1 reviews) - Users experience **slow and unhelpful support** , with minimal training making tool mastery challenging. (1 reviews) ## FieldRoutes, a ServiceTitan company Reviews ### 1. Best CRM to scale **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus E. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about FieldRoutes, a ServiceTitan company?** i love their features and how easy it is to scale your operations with the onboard tools. Smart routing is a daily use as well as the option to see the technicians' stops on a simple map. The integration team was great and we were able to get onboarded quickly. **What do you dislike about FieldRoutes, a ServiceTitan company?** Thier customer support is slow and sometimes unhelpful and learning to use the tools is unfortunately mostly on you, the training they do provide on it is sparse and they really only show you the basics. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** one stop simple solution for all our routing scheduling and billing ### 2. Meets our companies goals and values. **Rating:** 3.0/5.0 stars **Reviewed by:** Alex S. | Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about FieldRoutes, a ServiceTitan company?** I appreciate that I can find most things I need and if I can't, a quick call to my account rep can usually solve it. **What do you dislike about FieldRoutes, a ServiceTitan company?** Each time there is a fix for a bug, that fix typically creates another issue or bug to become present in the system, breaking reports and providing inaccurate data. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It is solving our scheduling issues and inconsistent data issues we had with the previous system we used. ### 3. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about FieldRoutes, a ServiceTitan company?** The Routing is amazing and I love how easily I can access all of my branches from my iPhone. Reporting is also very intuitive easy to follow. The service report is easy to fill out and very customizable **What do you dislike about FieldRoutes, a ServiceTitan company?** I don't care for the selling process on the iPhone I find it not very intuitive and difficult. I have used better selling platforms. I also don't care for its inability to let multiple users access one customers profile at a time **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It's helped stream line our routing and make us more efficient. Field routes is constantly releasing new updates and staying ahead of what their customers are looking for. I also love the ability to text from the app ### 4. End user/Help Desk User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about FieldRoutes, a ServiceTitan company?** It is a extremely easy CRM to understand and use. **What do you dislike about FieldRoutes, a ServiceTitan company?** There are frequent issues that we run into when it comes to not being able to kick users out of cards when they forget to close them. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Unified customer database ### 5. Great tool to reach huge customer database **Rating:** 4.0/5.0 stars **Reviewed by:** Jerrod L. | Service Manager, Environmental Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I really like how readily available representatives are there to help you. **What do you dislike about FieldRoutes, a ServiceTitan company?** I dislike that I’m unable to the log in on pestroutes before 6am on my mobile or laptop. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Great tool with ease of access and easy to learn and operating system. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It helps us to be able to be organized and efficient with our scheduling. ### 6. Pestroutes Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about FieldRoutes, a ServiceTitan company?** I like that it houses all of our customer's information. **What do you dislike about FieldRoutes, a ServiceTitan company?** We have multiple offices across the US, and we must separate them for accounting purposes. Reporting is terrible. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We aren't currently having any luck solving any problems. When we call customer support, I rarely get an answer that fixes the issue. ### 7. Read the Fine Print **Rating:** 3.5/5.0 stars **Reviewed by:** Ted F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** This Company and Software could fulfill a need in the Pest Control Industry because there are advantages to the actual software when I compare it to the other companies in this market space. Servpro, Pestpac, Service Auto Pilot, Route Rite. The cost of the service is also a plus. **What do you dislike about FieldRoutes, a ServiceTitan company?** Unable to group locations under a Bill to account allowing the Client the ability to have just one login to the portal. Email reminders have no way to know if they have been sent without talking to the client they were sent to. The routing module is not as easy to use and therefore takes more time for routing costing more on labor. The largest problem though is their lack of Communication especially after COVID restrictions. Emails are not answered and when they are it is more of a generic response. My personal experience with them compares to when I first started using PestPac in 2006. It is a good product but the ability to communicate effectively with their customer lacked especially on the West Coast as they were based on the East Coast. My hopes are that with some time and with the company recognizing their shortcomings when it comes to communication and correcting them, PestRoutes could really Compete in the market. My issue with PestRoutes is that when our Company made the decision to switch to PestPac and I sent in an email explaining our intentions to cancel and asking them what the process is. I had to send three emails over the period of 2 weeks to finally get a response and that response was not to explain the process as I asked but it only asked the reasons why. I was kind enough to take the time to tell them why and then I received an email that wanted me to elaborate. First of all I am not responsible for helping them fix their issues and second, I was in the process of changing over our system so as anyone knows this is a very time consuming process while still operating the business so I did not respond back other than to ask for confirmation of the cancellation. At that point I did not receive a response until I then sent another email 5 days later asking for confirmation at which time I still had not gotten an answer about the process other than what I was experiencing which was them dragging out the cancellation and then charging me another monthly fee and also allowing customers to still pay thru the Client Portal which I assumed(bad on me) they would not be able to. All of this to say that a simple response either by phone or email which explained how the cancellation Process works would have saved me from not just money spent but more importantly the time to continually try to confirm that my account was cancelled. I also would not be spending the time to write this review. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** I have worked with several software companies, workwave or pestPac, SAP, Route Rite, Servpro and this is the best value by far. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Routing and scheduling. Also billing has been much improved since switching from Service Auto Pilot. ### 8. Pest routes Review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about FieldRoutes, a ServiceTitan company?** Their software is functional for most small businesses **What do you dislike about FieldRoutes, a ServiceTitan company?** The API is not flexible and segmented in such a way that it makes writing applications that use the data in real time complex. Essentially it’s good for copying data. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Automation of business processes ### 9. Ease of use is unbeatable **Rating:** 5.0/5.0 stars **Reviewed by:** Justin K. | Safety and Compliance manager , Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** How easy the platform is to use and that it is customize able. Pest routes makes it easy to access the information I need. I am able to track my applicators live, go back and review paperwork. Make changes to routes, customer accounts, billing, scheduling, reports, sales, etc. I am also able to manage all my interstate locations and organize my SP's into teams. **What do you dislike about FieldRoutes, a ServiceTitan company?** That you cannot search the entirety of your pest routes for a customer without first selecting the branch. There was no training for me in pest routes so I am unfamiliar if there are more features that I haven't discovered that may be helpful. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Whether you manage a large amount or small amount of employees you need pest routes! **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We are more efficient in catching mistakes on our service slips. We are able to preform quality control from a distance and oversee the daily operations of our branches. Our customer leason team is able to go into pest routes and edit current routes and send messages to service professionals. We can also add notes to any account that are only available to certain individuals. **Official Response from Derek Baker:** > Justin, Thank you for your feedback. As we continue to grow, our customer experience is very important to us. If you ever need assistance, please don't hesitate to call (404) 800-7378. Also, we are running a referral program with some awesome rewards. If you have anyone you'd like to refer, visit: https://info.pestroutes.com/customer-referral-program ### 10. Making Work Life Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina D. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I am new to the Pest Control industry and PestRoutes has been a breeze to learn! It's SO user-friendly and I feel like it all "makes sense". Everything you need is right where you need it and labeled in plain English. Learning a new industry is hard enough, but not having to struggle with the software has DEFINITELY made my life easier. **What do you dislike about FieldRoutes, a ServiceTitan company?** The only downside I can think of is that I'd really like to be able to see the Appointment Notes somewhere together, like on the Notes screen. I know some of them are there, but it would be convenient to see the notes that I or the Salesman type in for the Tech. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** It couldn't get any easier or more specific to the industry. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Being able to export customer lists straight from the Dashboard has been a tremendous help. I can clearly see where my problems are and fix them quickly. ### 11. Customer Service - **Rating:** 5.0/5.0 stars **Reviewed by:** George B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Customer service is great. I like how responsive your support team is. I also like how the designers are always looking for new ways to improve the product. **What do you dislike about FieldRoutes, a ServiceTitan company?** The thing that I have had the most problems with is the scanner portion of the app. It's very frustrating to scan in all the stations and them have them lost due to a glitch in the software. This happens so often that I am afraid to try to use the app to scan the stations. I am way disappointed in the app for this reason. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Just make sure you do a thorough review of the software to make sure it will do all that you want and expect it to do. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Scheduling is great. I am able to get payment easily with a touch of a button. I can run routes more efficiently. I am also able to get rid of using most paper. I like the paperless system. ### 12. Best Pest Control CRM Software **Rating:** 4.5/5.0 stars **Reviewed by:** John P. | IT Department Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I would say that the things I like the most about this software are these: 1- Stability of the software (It does not suffer from major bugs/breaks, when it does they are resolved/fixed quickly 2- Ease of use (It takes me far less time to train my CSRs/Technicians/Sales Reps on the software) 3- Pestroutes Team (The Pestroutes team are very enjoyable/easy to work with. They are also very responsive) **What do you dislike about FieldRoutes, a ServiceTitan company?** It is not a perfect software (I don't think any perfect software exists) but surpasses all other Pest Control software by far. I suppose I dislike not having company specific features implemented, but that is a small dislike in comparison to the enormous benefits. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** So far I have not seen a better CRM software which is focused on the Door to Door Sales and Pest Control Industry. It is a great all in one package. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Mostly ease of use. With other software there were so many user created problems, just because it was so hard to get someone trained on it. The amount of user created problems have diminished drastically. ### 13. Good platform with lots of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley F. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** This program has the capability of being the best and if the developers listen to customers there is potential it can become even better. Some of my favorite features are: paperless, ability to accept credit card payments at customers house, Customer portal, ability for tech to view previous work done and pictures, easy scheduling, techs can see their schedule, the ability to log on from anywhere is a huge asset to this program! **What do you dislike about FieldRoutes, a ServiceTitan company?** Areas that need work: not being able to allocate payment to multiple services, -- the Sentricon issues with scanning/holding data, transferring the data from previous owner to new owner, date/time are inconsistent with when we are actually there -- under documents, being able to drag/drop images would speed up the program so much! We have submitted several ideas/suggestions to make this a top notch program and feeling like our suggestions are being dismissed since we are a smaller pest control company. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Double check on the data conversion and that everything will be brought over correctly. Take advantage of the video trainings and guides! **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Still dealing with the Sentricon issues, the ability to allocate a payment to multiple services (the customer only wants 1 payment ran, not several). Overall this programs pros outweigh the cons and the potential is there for this to be outstanding if the developers take into consideration the wants/needs/suggestions/ideas of the customers who are actually using this program day to day. Customer support does a great job and if they don't know the answer they try to get answers for us. ### 14. Best One I've Used So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Cam N. | Branch Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like the functionality of the site. It really caters to the pest industry. It sure helps out with the visual grouping side of things, the route filler feature is nice also. **What do you dislike about FieldRoutes, a ServiceTitan company?** The routing/ optimizing features are broken, any tech that has run and organized his own route knows he will be better able to run the route. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I have really enjoyed the organization it has brought to my company. Keeping all stops easily on schedule and routing basics are simple enough that my least trained staff can still make their way through it all. ### 15. I found Pestroutes to be a very good company and they have great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Keenan B. | general manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Anna Newport is a forms developer and she is awesome, we have had to build and design several forms when we moved over to a digital system and she is ez pz to work with. It's a lot of work but we just go from one form to another over the past 9 months. I really appreciate her hard work. **What do you dislike about FieldRoutes, a ServiceTitan company?** The only complaints I hear about Pestroutes is syncing issues with the wireless tablets, but I am not sure yet if that is a Verizon issue or what. Logging in and out and closing out of the app does seem to fix it however. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We have solved many problems with Pestroutes, having digital forms is so much better then paper forms. We can quickly inspect a house and fill out the form then email it from the truck. ### 16. Great tool for organization **Rating:** 4.5/5.0 stars **Reviewed by:** Brendon R. | Digital Marketing Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like that it is easy to create and manipulate appointments. It can be accessed anywhere by my service pros. I like that we were able to sync it with Podium so we can pull data. **What do you dislike about FieldRoutes, a ServiceTitan company?** The software itself looks a bit outdated. I hate that it is always asking me to update my payment information. We are using a company account. I don't know why I would be required to update my information on my personal account. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Continue updating the look. Sometimes it's a bit slow. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We are missing fewer appointments and staying organized throughout the day. The ability to share this information with other software that we use has also been huge for us. This allows for us to attribute specific reviews that we receive to their accounts on pest routes. ### 17. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany E. | Local Service Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The service is easy to use and learn. Many options right at your fingertips. I love the ability to send snail mail or emails to customers, while also setting up automatic invoices to be sent out. Mass emails are a breeze and checking on clients payment status is easy. Also, the automatic credit card payment is a hit with customers! **What do you dislike about FieldRoutes, a ServiceTitan company?** My least favorite feature is the app. Completing apps for the day is quite time consuming and I’ve noticed a few bugs like the page automatically refreshing and scrolling back to the top when in use. Also, I wish there was a way to send emails to customers through the app. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I have solved problems such as automatic billing, credit card, and service notes. These help meet customers needs and wants. ### 18. Timesaver and Lifesaver Software **Rating:** 4.5/5.0 stars **Reviewed by:** Gerrod W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** PestRoutes for us changed everything. Scheduling is easy, invoicing and payment management saves us a ton of time in the office. PestRoutes has a great presentation and looks professional and articulate, just what our clients deserve. PestRoutes does a great job at tracking job progress and notes with task manager and client record. **What do you dislike about FieldRoutes, a ServiceTitan company?** The most confusing part is understanding how to get the software to bill one address and service multiple others. Still mastering the learning of this! **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Get it! We regret not transitioning MUCH sooner. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We are more efficient, save tons of time by having the ability for clients to pay online in their portal. Scheduling through the job pool is helpful and mapping is a big time saver for figuring out route order. ### 19. PEST ROUTES IS CASH!! **Rating:** 4.0/5.0 stars **Reviewed by:** Isaiah S. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like how the first thing that pops up when I log in is the leader board, it makes it easy for me to become motivated and competitive on the doors. I also love how I can mark locations on houses I’ve already incomes it makes it simple and I never have to leave the app. **What do you dislike about FieldRoutes, a ServiceTitan company?** I don’t like how it glitches sometimes and won’t let me log in automatically and I have to put my password and username back in. And the schedule when you click the back button it Allways goes to the next day not back to the calendar. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Use it **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I can post on the feed and let my teammates know they’re doing good I think that’s pretty awesome! ### 20. I've researched them all **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The interface, the automatic reminders, the scheduling. You can't go wrong when switching to this software. Been with them for several years now and still research other companies as they come up to see if I need to switch but no one is outperforming PestRoutes. 4 years going strong with them **What do you dislike about FieldRoutes, a ServiceTitan company?** For residential its wonderful. Still trying to work on the commercial side so just make sure and double-check to make sure it has the capabilities you need for anything you might be doing custom and specific to your company and not necessarily the industry. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Look at exactly how you are tracking customers and how you are keeping track of the services and make sure it lines up with what PestRoutes has to offer. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We can search all the notes to make sure anything between the technicians and office doesn't fall through the cracks. Routes are more efficient than ever with their mapping capabilities. Collections are effortless. ### 21. PestRoutes is the best software for pest control businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The system is very robust but also quite simple to navigate. It handles everything from invoicing to scheduling to reminders. We probably don't utilize the full functionality of the reporting features, as there are many, many options for reports. **What do you dislike about FieldRoutes, a ServiceTitan company?** I wish we could automatically charge cards without having to manually do it later. It's a simple click of the button, but sometimes it's easy to forget. I also wish that there was an easy way to immediately see which customers required printed invoices from the daily scheduling view. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** We absolutely recommend PestRoutes! **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** PestRoutes has helped our business scale, as it has enabled us to grow by 10x over the last three and a half years. ### 22. PestRoutes works great for Service Industry businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Doug H. | President / Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** We love that the software itself is very easy to use and teach to new employees. Setting up customers and appointments takes very little time. Software's we have used in the past were super time consuming to teach employees and it was time consuming to add appointments and customers.The support from PestRoutes has also always been very timely. They helped us implement a data conversion, provided onsite training & support the day we switched over and have always been just an email or call away. **What do you dislike about FieldRoutes, a ServiceTitan company?** I would like to see some color coding or different functionality in the scheduling screen. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** I would look at all the options out there and I think you will see PestRoutes is continually growing as well as updating their system based on real user feedback. They understand the Pest Control industry for sure and are also learning more about other Service related businesses they support. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We can have multiple businesses in the same database. We really love that PestRoutes works with us on creating reports to gain information analysis we never had in the past. The tracking of employees in the field is very useful too. One of the benefits we really like is the communication options to customers. Text messaging, email, and phone calls can all be automated and implemented consistently. ### 23. Easy to keep the momentum going when using PestRoutes **Rating:** 4.0/5.0 stars **Reviewed by:** Israel A. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It's a clear window with boards where you can see your sales teams and tech teams. You can easily modify routes or schedules and there is no lag when doing so. Everything seems very seamless and streamlined. The report and pie charts that PestRoutes uses is great for scaling your business and seeing what things need to be worked on. The App is easy to understand and use when sending invoices, images or other documents to customers. Compared to other software's I've used in the past pest routes is the easiest to understand and be trained on. **What do you dislike about FieldRoutes, a ServiceTitan company?** Sometimes the Orange seems to be too much, maybe if there was a 'night mode' it would be easier on the eyes. The map that the software uses could also use an update. When there are lots of appointments they pop over each other and even with filters there's still overlapping. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Compared to similar programs that I've used in the past, Pest Routes is the easiest to train someone with. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** The areas where we have more potential business. The customer who have yet to make their payments that may need a ring. And the clear boards that your teams sit on and how easy it is to move appointments without looking at multiple screens. Definitely saves times and has made our office more efficient. I love that my teams can also modify, send, upload, change anything that they have enabled in their individual permissions. The PestRoutes App is a game changer and the industries that utilize the App know it. ### 24. This software is very versatile, you can do almost anything with it if you have a service company. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben T. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The amount of options available to you from reporting, tracking, scheduling, billing - there is tons of features and options for you to play around with. I like the notification system in particular, it seems to work really well with our customers. Another great feature is the **What do you dislike about FieldRoutes, a ServiceTitan company?** Occasionally the software runs a bit slow, but it runs fine most of the time. One of the big things I would like to see added are route value totals for the day to the calendar view. I would also like to see a chat options built into the techroutes app and pestroutes office software to be able to more efficiently communicate with the team. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Detailed scheduling was a big headache for me before with the other CRM we used. The amount of time saved by using pestroutes to schedule our techs routes is amazing. It optimizes the routes and allows us to put special scheduling notes for specific customers. ### 25. Fast, friendly and easy to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Scheduling has become a breeze and contacting customers is easy. **What do you dislike about FieldRoutes, a ServiceTitan company?** Getting it set up and learning the new program took a lot of time and energy. Also, we had to transfer all the information from quickbooks manually. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** We are so glad that we made the switch to a user-friendly system. We compared 10 different software and software companies before deciding that this was the one for us. We do not regret that decision. All of our employees enjoy using pestroutes and techroutes. We have been able to save money in deleting a full time office position, saving on paper, ink and stamps. It has paid for itself. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Once we got the billing set up, it has become very easy to use and takes a few hours rather than all day. Our scheduler went from two positions down to one, we are able to schedule and optimize the route quickly. The technicians like using the ipads out in the field. It makes their day easier, the downside is that our older customers who don't use email are use to seeing the paper service report. It is easier to see the reports and view of the company from the management viewpoint. ### 26. Best CRM available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** We love how simple Pest Routes makes it to take care of them. Our field technicians and salesmen find it simple and seamless and the office has their information instantly. This keeps our customers happy because we have everything we need to help them as best we can. **What do you dislike about FieldRoutes, a ServiceTitan company?** We wish changes could be made faster. When we have new ideas that we would like to see implemented, sometimes it can take longer for the team to implement the change. Also, we wish we were kept more in the loop about changes that are made to the software. Sometimes we find out just by logging in and noticing a difference. There are also lots of good features we feel we need more helping knowing how to implement. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Give it a shot. It's worth the effort to switch over. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We find it is easy to customize our services and reach our customers in a more simplified way. We also find that record keeping is easier with Pest Routes. Our field technicians like being able to save their notes and chemical usage electronically and the office likes not having to enter that information manually. They automatically have it once the technician uploads it in the field. ### 27. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I love the ability to create custom reports for my company. There a lot of customization tools for reporting and scheduling that make my life a lot easier. The software is great for scheduling, customization and automation. **What do you dislike about FieldRoutes, a ServiceTitan company?** I dislike some of the bugs associated with Sales Routes especially. When you are in the sales process and lose all of your information because the app doesn’t auto save little things like that can be pretty frustrating. It seems that there are little glitches that constantly need to be worked out and if I don’t catch them in time, some times it affects my customer base. I also really think the “maps” portion of Sales Routes could use a lot of work especially for admin accounts. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Great service! Overall impressed and would recommend. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Having a dependable CRM is always a plus so just being able to organize and automate a lot of my work is a huge problem solver in of itself. ### 28. Great software, greater support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** We have been with PestRoutes for 3 years and enjoy it. The software is easy to use for the office staff as well as the field employees. It is sleek and modern looking compared to the other programs on the market. There are many different reports to gather the information you need. I really like the dashboard as you can get all of the information you need from there without having to hunt & search. **What do you dislike about FieldRoutes, a ServiceTitan company?** Some of the reporting can be difficult to weed through. Their lead system could be improved as it affects the data in the customer report which can be frustrating.This isn't something the support team can really help with as I think it is more geared towards the development group. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We currently do not have any major problems that Support cannot help us with. Their support team is extremely helpful and do everything in their power to help fix the issues at hand. ### 29. Awesome app for door to door pest control sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It is a seamless transition to get into paperwork rather than filling out paper contracts. All of the information gets uploaded and the technicians can be updated instantly once submitted. Also, if going paperless is part of your sustainability project this will cut out some paperwork in that sense. **What do you dislike about FieldRoutes, a ServiceTitan company?** The only dislike I have is that a lot of other companies use it as well, meaning the contracts from their companies look fairly similar. But of course some modifications from the user end can fix that easily. The only other issue I experience is of course not having service, but the app will save info offline and upload for you when you have service again. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Pestroutes makes the sign up process official. Having an app on an iPad allows the customer to see that the company is serious about taking information and it also relieves them of insecurities when collecting card info. ### 30. Works but not thrilled **Rating:** 3.5/5.0 stars **Reviewed by:** Austin M. | Route Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like the ability to drop pins on the housing in neighborhoods, it allows me to stay organized in how I approach reknocking areas I’ve been in. It’s effective for areas that are not brand new. I also really appreciate the color coded ways of organizing customers to allow me to quickly see who I need to focus on to improve sales. **What do you dislike about FieldRoutes, a ServiceTitan company?** I do not like for appointment notes if I reschedule or adjust the appointment the notes delete. That’s been frustrating trying to work the app by copying and pasting all the time. Emailing quotes has given me a really hard time, very hit or miss and I have no way of knowing if it actually went through or not. This is concerning as I email quotes and some people never get them and then never buy our services. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It has been able to keep all of my customers organized by who is serviced or pending or had a canceled appointment. It’s been able to keep cards secure which give customers a good trust in us going forward. ### 31. Excellent software. **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine N. | Branch Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** PestRoutes is always adding new features and tweaking the existing features to make them more useful. Support is happy to troubleshoot any issues. New utilities are released multiple times per month and PestRoutes is good about letting us know how to use new features! **What do you dislike about FieldRoutes, a ServiceTitan company?** Honestly I love PestRoutes and don't really actively dislike any features. I do wish that the library of Help guides was more expansive. There are still some older features that I don't completely understand. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** PestRoutes makes scheduling and optimizing my routes a BREEZE with the new map view where you can draw circles arount a group of appopintments and assign those customers to a route. What a game-changer! ### 32. Beware of that bouncing square. **Rating:** 3.5/5.0 stars **Reviewed by:** Melinda B. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Very easy to use, payments are easy to run, new accounts are easy to set up. **What do you dislike about FieldRoutes, a ServiceTitan company?** When it comes to scheduling an appointment, it would be more efficient to be able to see where it is on the map before it gets placed so we can schedule more efficiently. It seems that PR freezes often, not for a long time, but seems to happen at the worst times. Limited character count for text messages needs to go, or at least be doubled. Its hard to have a conversation with 160 characters **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We have to move appointments off of schedules to make room for others and it would be nice to be able to differentiate whether it is a customer reschedule or one made by the office, or having the option of deleting the history of those extra reschedules. Maybe a color coding option? It gets very cluttered ### 33. Not that great **Rating:** 1.0/5.0 stars **Reviewed by:** Mark K. | Vice President , Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like the mobile aspect and the ability to enter materials on our phones . **What do you dislike about FieldRoutes, a ServiceTitan company?** If you are not a computer expert, everything and I mean everything is difficult. We have have customers with dozens of different properties, they have to have a separate portal and password for every account. Our real estate agents hate our system of retrieving the reports . They must down load , print , scan to forward to the closing attorneys. It is difficult to add products to your product list etc. Again if you are not a computer guy this is extremely difficult if not impossible to use . We gave up on some of the so called features because of this . For what we pay we feel we do not get our money’s worth. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Very limited benefits and the only problem we solved is no lost paperwork. **Official Response from Derek Baker:** > Hey Mark, Thank you for your feedback. We would love to speak with you on this some more, so we've looped in our team to follow-up with you this week. ### 34. PestRoutes has been a great company for all our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Nick G. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The customer service has always been excellent. So easy to get to talk to someone quickly when you have questions. The techroutes app is a super helpful tool. It's easy to use by everyone in the field and the office can always see what the techs are doing. **What do you dislike about FieldRoutes, a ServiceTitan company?** Sentricon features needs work to make it more user friendly and a few changes to make it efficient. There could be some new features with the program in general such as making it possible to send month billing when financing for a customer. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** It's an great company to work with, Switching over was made very easy and they helped us understand the software and how to use it. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I've contacted PestRoutes about some ideas to make Sentricon more efficient. The benefits of PestRoutes is always having someone to talk to when you have issues or questions. ### 35. Very good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew G. | Head of sales/route manager , Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I enjoy the years of being able to schedule appointments, change appointments, cancel them if needed. Being able to see the history of each customer is very helpful in retention. I have found that whenever there is a problem staff are very good at troubleshooting and solving these problems. **What do you dislike about FieldRoutes, a ServiceTitan company?** I wish there was a way to be able to easily edit agreement formats and an easy way to be able to change the location of customers so it is seen by sales guys using the SalesRoutes app. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** I would recommend pass routes to any other company. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Or business function without the software That pest routes provides. ### 36. Mixed feelings about Pest Routes **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Very user friendly. Easy to train staff. Reports are easy to find and contain great information. It's not confusing like other software. Very clean appearance and easy for techs to use. Customers love the online portal. **What do you dislike about FieldRoutes, a ServiceTitan company?** Pest Routes used with Sentricon has been a very frustrating experience thus far. We have had constant issues for 8 months and are not much closer to solving the issues than were were when we started. Scheduling is not friendly to a company that provides any special requests for regularly scheduled services (certain days or time frames only). As a result, we must schedule every service one by one on to the routes directly. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Reporting and keeping track of services has been much easier. Our learning curve for new staff is much better. The app has fewer glitches than other software we have used in the field. **Official Response from Derek Baker:** > Hello Jonathan, Thank you for your review. We pride ourselves on our customers' experience, and take it seriously when there's feedback for us. We'd love to talk more with you on this when you have the time. Give us a call at 404-800-7378 x2 and we'll go from there. ### 37. Efficient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy V. | Route Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Easy to find products in the system, easy to navigate to stops from in the app, making notes on the account for internal use is a piece of cake. **What do you dislike about FieldRoutes, a ServiceTitan company?** It would be beneficial if techs had the ability to update customer contact information. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** I have a considerable amount of experience using other similar software and compared to what's out there PestRoutes give you a considerable bang for your buck. It's easy to learn, easy to use, and easy to teach. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Compared to the systems I am accustomed to working with PestRoutes has made my job as a technician streamlined and more efficient overall. ### 38. Best pest control interface ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey F. | Retention Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It has an easy layout and has nice colors, font and is easy to navigate through. It makes my job easy being able to go through customers accounts with ease while on the phone. **What do you dislike about FieldRoutes, a ServiceTitan company?** Sometimes my history doesn't always pull up my last customer. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Super easy interface and easy to navigate. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It helps and enables me to save customers trying to cancel their services and gives me the tools needed to succeed at my job. The interface is really quick and I don't spend a lot of time waiting for my screen to load and can easily close and open accounts. ### 39. Good Choice **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon C. | President , Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** PestRoutes has made it easy for me to follow my technicians progress throughout the day. This is helpful when making sure production is getting done. **What do you dislike about FieldRoutes, a ServiceTitan company?** Not having a generic service ticket to print from the system for customers that we don’t currently have email for has been an issue. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Get a generic ticket for customers that do not have email on file in the beginning **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We are starting to see our deposit revenues increase as we are able to bill direct with the emails. The best benefit so far is the easy of record keeping. ### 40. Daniel Smith with Moxie Pest Control **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel S. | Marketing Assistant, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I really like the live feed and can see everyone else selling. It motivates me to sell more and helps me realize that if others are selling I can too **What do you dislike about FieldRoutes, a ServiceTitan company?** I sell in Virginia and we have two offices here, I hate having to switch offices and my total sales are not combined it is frustrating and I often feel like I’m getting ripped off **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Pest routes makes it easy to schedule people, and sign them up. It helps a lot with the legitimacy of us as door to door salesmen ### 41. Pest Routes user for over 1 year **Rating:** 5.0/5.0 stars **Reviewed by:** ERIK E. | sales and inspector, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Pest Routes is very useful and integrates all kinds of customer information with our company's different service departments including service and sales **What do you dislike about FieldRoutes, a ServiceTitan company?** Pest Routes has a very responsive customer support team and I have not encountered any problems that I could narrow down to an actual problem with Pest Routes **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Pest Routes is a huge recommendation! **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I am able to use Pest Routes to track customer activity, account status and service notices. Using Pest Routes versus doing all my account keeping on a notebook has been a huge advantage ### 42. Great app, way better than paper **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like the map feature the best. I did sales before on paper and it was annoying keeping track of customers and doors knocked on paper compared to using this app. It makes a huge difference. **What do you dislike about FieldRoutes, a ServiceTitan company?** I wish the app was updated more frequently and had a fresh look. Also it would be nice if the iPad app had multitasking features. More control over customer accounts and service schedules would be nice too. Sometimes setting up accounts with custom service month to month is a little tricky. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Use it! **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Overall this app does everything I need it to. The benefits are knowing where customers are and keeping track of routes, setting up customers more easily and not having to drop off paper contracts at the office. ### 43. Excellent Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Pestroutes has everything. My favorite part of it is all the reporting it allows you to run. Not only can you effectively schedule your routes but you can also pull data from all the work being done and find trends in anything from Reservice rate to time on site. **What do you dislike about FieldRoutes, a ServiceTitan company?** I have used another software in the past which was complete trash compared to pestroutes. The only thing it had that I did like was it would give you an estimated off time that factored in travel time. It was extremely accurate and made it so we didn't overbook routes. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Add the projected time off feature to the routing software. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Route building along with a digital way for Technicians to view their route. Record Keeping. ### 44. Best thing we ever did for our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Brady S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The ease of scheduling jobs is incredible. Also if we need help, have questions or need specific things added to our account-you guys are super-fast in responding and getting the job done. **What do you dislike about FieldRoutes, a ServiceTitan company?** Tech routes sometimes has issues for the guys in the field. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Just do it-you won't regret it. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Routing issues are a piece of cake. I can get way more jobs scheduled in a day as compared to before-I always had to build in unknown drive time-now I know how far away things are. ### 45. I use it for work. It's very convenient. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris P. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It is very user friendly. Everything is laid out in a way that's direct and easily understood. **What do you dislike about FieldRoutes, a ServiceTitan company?** I wish it would automatically update. I also think it would be more convenient if I could manually input my check in time because sometimes we are behind and rushing and forget to check in to a route. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** My office doesn't always inform me when a stop had been added or removed from my route, but the app always lets me know when something has changed . ### 46. Really good for residential but improving for commercial accounts. **Rating:** 4.0/5.0 stars **Reviewed by:** Chris V. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I love the look of the finished report. The program is very basic and easy to use. Being able to click on the address and my gps takes me to the right place and has the picture of destination on main screen helps assure you are at the correct address. **What do you dislike about FieldRoutes, a ServiceTitan company?** At first commercial was horrible, but as I said in title it is improving. I have had issues with app crashing while adding docs such as marking bait station locations or perimeter diagrams. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** N/A ### 47. Excellent service and software! **Rating:** 4.5/5.0 stars **Reviewed by:** Jon S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like the user friendly experience. There are plenty of training videos and help sections to learn the software. It is very organized and is the sole reason we are very successful. **What do you dislike about FieldRoutes, a ServiceTitan company?** The sales routes and tech routes apps need to be cleaned up and debugged. Constant issues with tech routes. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Pest Routes is the best Pest Control management software, hands down. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Running the business from start to finish, Pest Routes allows me to do that easily. Easy to set up, manage, and grow! ### 48. Clean and quick experience **Rating:** 4.0/5.0 stars **Reviewed by:** Kellin N. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I love using PestRoutes because before I arrive at an appointment it shows me wjat the address/home looks like and before I leave I can easily charge the clients credit card thru the app as well. **What do you dislike about FieldRoutes, a ServiceTitan company?** I have found that sometimes when I click to go to an address, sometimes the address doesn't load properly into google maps and I have to re enter it myself. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** PestRoutes has helped make our routes shorter and it shows how far away is each appointment. ### 49. Easy to use and a time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy F. | Business Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** This software is user friendly, and pretty much turns multiple jobs into one. I am a one man operation, and I couldn’t see running it on my own without this. **What do you dislike about FieldRoutes, a ServiceTitan company?** There is more than one way to get from a to b, and can sometimes be a little confusing. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Able to run my business as a 1 man show. ### 50. A great piece of software for a busy company! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Scheduling and sales is what I do most. The scheduling is so streamlined that it's hard to notice I'm using a web based software. Also the new "leads" feature has been great for sales! **What do you dislike about FieldRoutes, a ServiceTitan company?** Sometimes after completing a task, I won't be able to save what I'm doing and have to start over. This is probably due to latency issues, but it can be quite frustrating. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** The leads update was a HUGE improvement in sales. We were using an Excel spreadsheet to manage leads between 5-6 people in the office, and while that was fairly effective, being able to create a lead and convert it later has been such a step up in streamlining the sales process! ## FieldRoutes, a ServiceTitan company Discussions - [Intergate with QuickBooks](https://www.g2.com/discussions/13453-intergate-with-quickbooks) - 2 comments, 1 upvote - [Could we please bring back custom work?](https://www.g2.com/discussions/13448-could-we-please-bring-back-custom-work) - 1 comment, 1 upvote - [What is the best way to incorporate a new service?](https://www.g2.com/discussions/13432-what-is-the-best-way-to-incorporate-a-new-service) - 2 comments, 1 upvote - [What is the proper way to update credit card info and then charging the account at the same time.](https://www.g2.com/discussions/13342-what-is-the-proper-way-to-update-credit-card-info-and-then-charging-the-account-at-the-same-time) - 1 comment, 1 upvote - [How do I learn more?](https://www.g2.com/discussions/13319-how-do-i-learn-more) - 1 comment, 1 upvote - [View FieldRoutes, a ServiceTitan company pricing details and edition comparison](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+12%3A30%3A15+-0500&secure%5Bsession_id%5D=511c5be2-456f-470a-be4c-d67157809849&secure%5Btoken%5D=ca5cb3c1aa22907b7694fe9c1b4ec4509de9021345a7bd900cb81c6cebb8fceb&format=llm_user) ## FieldRoutes, a ServiceTitan company Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top FieldRoutes, a ServiceTitan company Alternatives - [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) - 4.1/5.0 (126 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [GorillaDesk](https://www.g2.com/products/gorilladesk/reviews) - 4.8/5.0 (43 reviews)