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Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses.
Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.
Each call you make has the potential to be great. Tarnishing your reputation before you ever get a chance to speak is unprecedented. Properly managing and monitoring your phone numbers is the best way to protect your reputation when calling prospects or customers.
VideoPeel™ is the #1 video survey solution for employee engagement, customer feedback, and customer support. Start collecting videos from customers, employees, and candidates in less than 5 minutes.
Feedbear allows your customers to express their ideas and keep them up to date with your progress
YouMail is the fast, fun way to handle missed calls.
ProdCamp is a comprehensive user feedback and product management platform designed to help SaaS companies collect, analyze, and act on customer insights to build products that truly meet user needs. By centralizing feedback from various channels, ProdCamp enables product teams to prioritize feature development based on real customer demand, ensuring a more customer-centric approach to product roadmapping. Key Features and Functionality: - Feedback Collection: Gather and centralize feedback from multiple sources, including emails, meetings, interviews, and customer service interactions. - Analysis and Prioritization: Assess and prioritize feature requests using frameworks like RICE and impact/effort matrices to determine the most valuable and in-demand features. - Public Roadmap: Create a branded public roadmap to showcase upcoming features, collect user feedback, and keep customers informed about development progress. - Changelog Management: Announce product updates, improvements, and bug fixes through a public changelog, enhancing transparency and user engagement. - Integrations: Seamlessly integrate with tools like Jira, GitLab, Intercom, and Slack to streamline workflows and enhance collaboration. Primary Value and Problem Solved: ProdCamp addresses the challenge of managing and acting on user feedback by providing a centralized platform that streamlines the entire feedback cycle—from collection to analysis, prioritization, and implementation. This ensures that product teams can make data-driven decisions, build features that customers truly need, and maintain a transparent and engaging relationship with their user base. By leveraging ProdCamp, companies can enhance customer satisfaction, reduce churn, and drive product success through continuous improvement based on real user insights.
Headway for Business is the #1 downloaded corporate program that provides corporate bite-sized learning. Much research has shown that a person's focus span is getting shorter. So new challenges in corporate learning are: employees are developing slowly; they have gaps in soft skills. One of the best ways to self-development is non-fiction books. But, finishing one book takes time. So, Headway offers 15-minute non-fiction book summaries in different formats. We let people read more and learn faster. Headway for Business offers: - 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth; - individual self-growth plans for quick career progression; - guidelines and content plan for engaging employees to read and learn more; - team performance analytics; - a tool to save L&D managers time, as Headway will cover part of the learning process; - personal manager to build the best service for each client.
Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.
Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent.